Awful baggage service

Review of Marco Stamazza about the flight Air France between Pu Dong and Rabat on 12/07/2017 in Economy plus
Marco Stamazza AF / AFR PVG / RBA

Outbound flight managed by China Eastern: chinese staff is not trained to deal with western customers. Old plane, with uncomfortable seats. On both ways after one hour the staff completely disappeared until one hour before landing.

My luggage was delayed 13 hours and I had to go to pick it up myself at the airport. I was denied the refund of even the taxi fare to pick up it up. No excuses accepted for not having receipt for few items bought in Rabat at 10:30 pm (imagine if they give you a receipt in Morocco at that time). Total damage about 60 USD and 13 hours without changing clothes.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
1 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5
1 / 5

Flight pictures

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By Marco Stamazza, about Air France, , close to Taiwan
Posted online by admin, on 30 August 2017, view original version
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