Disgusting service

Review of Drofnil about the flight Air France between Manchester and Brisbane on 31/07/2017 in Business
Drofnil AF / AFR MAN / BNE
Note: This review is about an experience that happened more than 2 years ago.

I have booked an Air France business class flight from Australia to Europe. They are code sharing with China Eastern. Air France will not let me choose my seat in advance. I have a 7 hour+ layover in Shanghai, from about 14.40 to 21.45 but their business lounge is closed from noon until 19.00 !! China Air would have given me a short stay hotel room for the wait. Air France not only would not do the same, but would not even help me to arrange one.
Never have I come across such shocking business class service. My advice to anybody is to avoid Air France like the plague. i certainly will.

General
Overall rating
1 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
1 / 5
On board
Costumer service
1 / 5
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By Drofnil, about Air France, , close to Brisbane, Queensland, Australia
Posted online by admin, on 31 July 2017, view original version
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