Uneventful, as I like it

Review of bppw about the flight Air France between Detroit Wayne Co and Paris Charles De Gaulle on 21/09/2016 in Economy plus
bppw AF / AFR DTW / CDG
Note: This review is about an experience that happened more than 2 years ago.

I was in 16J on this A340, a plane I haven't flown in some time. The premium voyageur class is acceptable in terms of leg room and seat width. The seat itself is hard, which makes for difficulty sleeping (imagine sitting on a boiler plate).

At first the entertainment system for my seat was not functioning, but I alerted the crew, who rebooted it and then it worked fine.

The film selection is good, with lots of choices. The TV series, however, rarely seem to change on AF.
The flight boarding was not as smooth as I am accustomed to. Standing first in the Sky Priority line, I was told to step aside for business class passengers.

As a platinum for life, I board AF planes almost once a week and this hasn't happened before. Soon I was able to board, in any event, where I received the usual cheery welcome and directions to my seat.

The food was edible, a hot chicken dish with rice and a tasty sauce. The wine was nondescript, but plentiful.

The flight left on time and arrived 10 minutes early. The announcements were clear, and sufficient, not overly verbose. AF's personnel could use some English pronunciation lessons, but the French was easy to understand (I am bilingual).

The flight attendant who waited on me throughout the flight seemed enthusiastic for her work. Service was very pleasant and competent.

General
Overall rating
5 / 5
Value (price + quality)
4 / 5
On the ground
Check-in and boarding
3 / 5
Management of luggage
5 / 5
On board
Comfort
3 / 5
Costumer service
5 / 5
Your opinion of security
5 / 5
Food
3 / 5
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By bppw, about Air France, , close to Paris, Île-de-France, France
Posted online by Nicolas, on 29 September 2016, view original version
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EBD replied

This is absolutely a horrible experience for our family flying from LAX TO CDG, PARIS, FRANCE and from CDG, PARIS, FRANCE TO LAX. As a family we purchased our tickets with FLIGHT INSURANCE AND PREPAID FOR OUR SEATS ROUNDUP. I'm a heart patient so I requested bulkhead accommodations for leg room purposes and the ability to go to the closest restroom or toilet.

FROM LAX TO CDG, PARIS, FRANCE my rating would be a ONE STAR. At the Air France counter since we're English speaking and the lady who helped us spoke very good English, she accommodated us on the bulkhead seats but obviously I had to stress the fact that we prepaid for our seats and kindly asked her for a bulkhead seating (family of three for leisure travel). She went out of her way for a supervisor to accommodate me. I was happy and thankful. Their product and service meaning their food, beverage and how they treat you going to Paris was a one star experience because instead of serving us our snacks and beverages, the flight attendant decided for us to get out of our seats and get it ourselves. WHAT?!

The flight back from CDG, PARIS, FRANCE was horrible. They could've handled our cancelled flight better but the way they handled it was awful. They had us lined up standing for a good hour only to find out their computer wouldn't boot up. Sit for another hour then line up. After three hours they had us all board the plane then after an hour all of us had to get off the plane because LAX had computer problems and LAX wouldn't be able to receive us. Flight was cancelled after 9 hours. They had so many changes that even though they offered us a hotel we could no longer trust their process. Flight was for the next day at 10:20 a.m, we did NOT want to miss the flight. I pleaded for bulkhead seats but they couldn't accommodate us, I needed my family to always be with me since I'm a high-risk heart patient. One carry on was an inch short of passing the test, the charge was 50 EUROS about $57! I pleaded with them to let this carry on luggage go but their concerned was to their own service not to our needs.

DO NOT PREPAY FOR SEATS! Waste of money!!! In case of a cancelled flight your PREPAID SEATS have no bearing as to where you'll be seated!!!

DO YOU NOT BUY FLIGHT INSURANCE!!! This is a waste of money, an upsell that WILL NOT guarantee you any money back due to cancelled flights thus you missing an appointment like such as my ICD to be checked, which I missed.

BUY YOUR OWN FOOD AT THE TOM BRADLEY INTERNATIONAL TERMINAL AND BRING IT ONBOARD!!! Food is horrible!!! Believe me I have good taste in food same as you!

AIR FRANCE IS MOST CONCERNED ABOUT THEIR PRODUCT AND SERVICES RATHER THAN FOCUSING ON YOUR CONCERNS. PLEADING FOR ANYTHING IN PARIS, FRANCE AT CDG AIRPORT WON'T DO YOU ANY GOOD.

Too bad the French people in Paris are super nice, the waiters/waitresses are super nice. The restaurant service is excellent and fast and the food serving is huge! But again too bad with AIR FRANCE'S PRODUCTS AND SERVICES they're horrible!!! They're more concerned about their own rather than your needs. When we opted to sleep at the airport, they didn't offer us blankets and pillows instead some snacks which were horrible as well as their service!!! I WOULDN'T FLY AIR FRANCE IF THEY'RE THE ONLY CARRIER IN THE WORLD!!! POOR!!! POOR!!! POOR!!!

EBD replied

This is absolutely a horrible experience for our family flying from LAX TO CDG, PARIS, FRANCE and from CDG, PARIS, FRANCE TO LAX. As a family we purchased our tickets with FLIGHT INSURANCE AND PREPAID FOR OUR SEATS ROUNDUP. I'm a heart patient so I requested bulkhead accommodations for leg room purposes and the ability to go to the closest restroom or toilet.

FROM LAX TO CDG, PARIS, FRANCE my rating would be a ONE STAR. At the Air France counter since we're English speaking and the lady who helped us spoke very good English, she accommodated us on the bulkhead seats but obviously I had to stress the fact that we prepaid for our seats and kindly asked her for a bulkhead seating (family of three for leisure travel). She went out of her way for a supervisor to accommodate me. I was happy and thankful. Their product and service meaning their food, beverage and how they treat you going to Paris was a one star experience because instead of serving us our snacks and beverages, the flight attendant decided for us to get out of our seats and get it ourselves. WHAT?!

The flight back from CDG, PARIS, FRANCE was horrible. They could've handled our cancelled flight better but the way they handled it was awful. They had us lined up standing for a good hour only to find out their computer wouldn't boot up. Sit for another hour then line up. After three hours they had us all board the plane then after an hour all of us had to get off the plane because LAX had computer problems and LAX wouldn't be able to receive us. Flight was cancelled after 9 hours. They had so many changes that even though they offered us a hotel we could no longer trust their process. Flight was for the next day at 10:20 a.m, we did NOT want to miss the flight. I pleaded for bulkhead seats but they couldn't accommodate us, I needed my family to always be with me since I'm a high-risk heart patient. One carry on was an inch short of passing the test, the charge was 50 EUROS about $57! I pleaded with them to let this carry on luggage go but their concerned was to their own service not to our needs.

DO NOT PREPAY FOR SEATS! Waste of money!!! In case of a cancelled flight your PREPAID SEATS have no bearing as to where you'll be seated!!!

DO YOU NOT BUY FLIGHT INSURANCE!!! This is a waste of money, an upsell that WILL NOT guarantee you any money back due to cancelled flights thus you missing an appointment like such as my ICD to be checked, which I missed.

BUY YOUR OWN FOOD AT THE TOM BRADLEY INTERNATIONAL TERMINAL AND BRING IT ONBOARD!!! Food is horrible!!! Believe me I have good taste in food same as you!

AIR FRANCE IS MOST CONCERNED ABOUT THEIR PRODUCT AND SERVICES RATHER THAN FOCUSING ON YOUR CONCERNS. PLEADING FOR ANYTHING IN PARIS, FRANCE AT CDG AIRPORT WON'T DO YOU ANY GOOD.

Too bad the French people in Paris are super nice, the waiters/waitresses are super nice. The restaurant service is excellent and fast and the food serving is huge! But again too bad with AIR FRANCE'S PRODUCTS AND SERVICES they're horrible!!! They're more concerned about their own rather than your needs. When we opted to sleep at the airport, they didn't offer us blankets and pillows instead some snacks which were horrible as well as their service!!! I WOULDN'T FLY AIR FRANCE IF THEY'RE THE ONLY CARRIER IN THE WORLD!!! POOR!!! POOR!!! POOR!!!

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