The flight was exceptional, but so was the delay...

Review of barrios76 about the flight Air France AF 1981 between London Heathrow and Paris Charles De Gaulle on 02/08/2010 in Economy
barrios76 AF / AFR LHR / CDG
Note: This review is about an experience that happened more than 3 years ago.

Promotional return flight with Air France to celebrate the beginning of operations with the A380 airplanes.

Special price of 79 euros for the roundtrip, including a checked bag and the possibility of choosing your seat on the Air France website. What more can you ask?

The choice of seats by a window behind the upper bridge was respected. Take-off and landing were perfect.

The only problem was a considerable delay on the return flight to Paris. This was due to two malfunctions and not entirely Air France’s fault.

1) Boarding had to be paused for a long time because Heathrow’s computer system crashed, forcing the crew to manually count more than 500 passengers…. A drink was offered on-board while we waited.
2) We arrived late at CDG and there was only one agent to check more than 500 identity documents, which naturally caused a long wait. The bags also took a very long time to arrive….

We ended up missing our train to the provinces. Our reservations were not reimbursable, so we had to buy new tickets….

We won’t hold a grudge against them, though, because it will remain a great memory! It’s a pity that, to my knowledge, Air France has continued offering this experience….

General
Overall rating
4 / 5
Value (price + quality)
4 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
2 / 5
On board
Comfort
4 / 5
Costumer service
4 / 5
Your opinion of security
5 / 5
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By barrios76, about Air France,
Posted online by Florian de What The Flight, on 10 March 2013
This review has been read 114 times
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