Rating of Air France

AF / AFR
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1584 traveler reviews

Overall rating

3,69 / 5
3.69 stars over 5 - Based on 460 customers reviews
5 stars
30%
4
32%
3
20%
2
12%
1
6%

Ranking

13

Compare

Ratings summary

Value (price + quality) 3,46 / 5
Comfort 3,65 / 5
Costumer service 3,92 / 5
Your opinion of security 4,29 / 5
Food 3,36 / 5
Management of luggage 3,77 / 5
Comfort 3,65 / 5
Detailed ratings »

Opinions about Air France

Author Title Rating
Chong Rude Ground Staff & No Customer Service 1/5
Heba Child abuse on board 1/5
mkt33 Air France do not care about their customers 1/5
Opinions about Air France
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Overall rating

#13 out of 74

3,69 stars over 5

Based on 460 customers reviews

5 stars
30%
4
32%
3
20%
2
12%
1
6%

Value (price + quality)

#22 out of 74

3,46 stars over 5

Based on 460 customers reviews

5 stars
25%
113 Reviews
4
28%
127
3
26%
118
2
14%
64
1
8%
38

Costumer service

service and travel kit provided by the airline

#13 out of 73

3,92 stars over 5

Based on 454 customers reviews

5 stars
46%
207 Reviews
4
21%
95
3
20%
90
2
7%
33
1
6%
29

Comfort

seat, personal space, noise, cleanliness of aircraft...

#15 out of 72

3,65 stars over 5

Based on 451 customers reviews

5 stars
28%
126 Reviews
4
32%
146
3
22%
97
2
14%
61
1
5%
21

Your opinion of security

seat belt, incident resolution, security presentation...

#11 out of 71

4,29 stars over 5

Based on 446 customers reviews

5 stars
56%
248 Reviews
4
25%
113
3
14%
64
2
2%
10
1
2%
11

Food

quality, quantity, number of meal...

#16 out of 69

3,36 stars over 5

Based on 439 customers reviews

5 stars
21%
94 Reviews
4
26%
115
3
28%
123
2
16%
70
1
8%
37

Management of luggage

lost or broken luggage, waiting time to get them...

#20 out of 71

3,77 stars over 5

Based on 340 customers reviews

5 stars
39%
133 Reviews
4
25%
85
3
19%
65
2
7%
25
1
9%
32

Check-in and boarding

waiting time, general organisation, service...

#14 out of 73

3,63 stars over 5

Based on 452 customers reviews

5 stars
33%
147 Reviews
4
27%
120
3
23%
105
2
6%
29
1
11%
51

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