Air France

1504 reviews - - Updated 5 hours ago
AF / AFR

Disgusting service



I have booked an Air France business class flight from Australia to Europe. They are code sharing with China Eastern. Air France will not let me choose my seat in advance. I have a 7 hour+ layover in Shanghai, from about 14.40 to 21.45 but their business lounge is closed from noon until 19.00 !! China Air would have given me a short stay hotel room for the wait. Air France not only would not do the same, but would not even help me to arrange one.
Never have I come across such shocking business class service. My advice to anybody is to avoid Air France like the plague. i certainly will.

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Business MAN - BNE 07/2017
Drofnil

Rude Ground Staff & No Customer Service



I booked all my flights on the KLM website. I flew outbound from Singapore to Amsterdam, then stopover in Paris on the way to Malaga. On the return...

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Economy CDG - SIN 05/2017
Chong

Uneventful, as I like it



I was in 16J on this A340, a plane I haven't flown in some time. The premium voyageur class is acceptable in terms of leg room and seat width. The...

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Economy plus DTW - CDG 09/2016
bppw

Completely unacceptable treatment of our luggage.



Unfortunately I have to join the chorus of extremely dissatisfied customers. If AirFrance decided to treat their customers as well as they do inside...

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Economy HAM - AEP 07/2016
Frederik S.

Standard flight



The cabin was clean, the meals they've served were OK. The staff was polite enough. Alas, the flight departed from CDG about one hour later and both the Check-In and Boarding were not comfortable.

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Economy CDG - KBP 06/2016 1 views
Megaboss

Nice flight



Attendents with lot of activity for short haul flight. We had chance to have flight on time despite fog in Firenze (Italy) and Charles de Gaulle...

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Economy FLR - CDG 10/2015 1 views
blackloox

Bon mais manquant



Le personnel est très bon, bonne nourriture, mais le système de télévision ne fonctionnait pas pour quelques sièges et ce qu'ils ont fait pour...

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Economy YUL - CDG More than 3 years 2 views
aircarl

Great experience



The seat was confortable, with enough place. The entertainment is very important, there is a lot of movies, radios, tv shows. The meals are good and you can have more snacks, what is good ! The pilot was great. For the check-in there is lot of people, the line was fast. Boarding on time and no late. I have took several times Air France and never lost my luggages.

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Economy CDG - GIG More than 2 years
VTope

A perfect experience



French comfort at his best. Wonderful service on board, nice stewardess, and above all, travelling in the nose of the mighty Queen of the Skies...

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Business CDG - BOS More than 2 years 67 reactions 78 views
Nezka

Older plane, but flight and service OK!



Nice food, stewardes and flight. Very nice staff. In this long flight staff put bar with drink in the corridor, so it was very fine to drink every we want :)

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Economy SXM - CDG More than 2 years
Marek Auterský
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1504 traveler reviews

Overall rating

3,74 / 5
3.74 stars over 5 - Based on 605 customers reviews
5 stars
29%
4
36%
3
20%
2
11%
1
4%

Ranking

16

Compare

Ratings summary

Value (price + quality) 3,49 / 5
Comfort 3,64 / 5
Costumer service 3,97 / 5
Your opinion of security 4,27 / 5
Food 3,37 / 5
Management of luggage 3,88 / 5
Comfort 3,64 / 5
Detailed ratings »

Opinions about Air France

Author Title Rating
vava37 A real pleasure 5/5
Chong Rude Ground Staff & No Customer Service 1/5
Frederik S. Completely unacceptable treatment of our luggage. 1/5
Opinions about Air France

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1869 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • L'aéroport O'Hare au moment du décollage
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  • Arrivée du carrosse
  • Flight pictures #6
  • Prêt à décoller
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  • Petit déjeuner
  • L'A380 au couelur des 80 ans d'Air France stationné a coté du notre
  • Vu au dessus du Quebec (Canada)
  • Flight pictures #15
  • collation
  • Flight pictures #17
  • Le pilote !
  • L'apéritif.
  • Durant le vol
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  • vue sur Lisbonne
  • Avant embarcation..
  • Flight pictures #26
  • Collation
  • Arrivée à LAX
  • Enorme place pour les jambes en 10 a et B
  • places 1K 1L espace infini
  • Flight pictures #31
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  • atterrissage
  • Vue de la salle d'attente
  • Flight pictures #35
  • Plat chaud
  • Siège
  • Les pâtes au pesto sont pas mal
  • le repas avec cette tasse d'eau !
  • Flight pictures #40
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  • Un croissant en carton (0€... mais regardez le prix du billet!)
  • Flight pictures #43
  • Bon appétit
  • Flight pictures #45
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4 contacts

Find the best way to contact your airline.

Sales

Phone: 36 54 (0,34 euro / min)

Is it working? 9 positiv votes 14 negativ votes
Updated on 21 April 2015 | Report a problem

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Headquarters  France

45 rue de Paris
95747 Roissy
France
Phone: +33 (0)1 41 56 78 00
Fax: +33 (0)1 41 56 70 29

Is it working? 15 positiv votes 45 negativ votes
Updated on 22 November 2015 | Report a problem

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