When you get the feeling you're a nuisance to the cabin crew...

Review of siderpoon about the flight Air Berlin AB7424 between Abu Dhabi and Phuket on 09/08/2013 in Economy
siderpoon AB / BER AUH / HKT
Note: This review is about an experience that happened more than 3 years ago.

Air Berlin's planes are well-equipped and offer plenty of space.
They're comfortable in economy class.

However, the cabin crew are appalling.
I've never felt so badly due to how I've been spoken too.
I felt as if I didn't have the right to be there, and that if I could just stop breathing that would suit them fine.

Additionally, the ground staff are nowhere to be seen and are therefore unable to help when you lose your suitcase at arrival.
You're just left to wait. Few excuses were offered, and there was no reimbursement in advance for emergency purchases.

This was my first and last time using this airline.

General
Overall rating
1 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
4 / 5
Costumer service
1 / 5
Your opinion of security
4 / 5
Food
4 / 5
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By siderpoon, about Air Berlin, , close to France
Posted online by HappyFlight, on 18 November 2013
This review has been read 288 times
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This review is also available in French.

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AirNapoleon replied Translate

Avis intéressant, car sur le même vol il y a presque un an (mais en Business), j'avais eu l'impression contraire : avion mal équipé mais personnel cherchant à rattraper le coup (avec néanmoins des bouts de ficelles et une culture germanique pas toujours très chaleureuse). Dans tous les cas, Ethiad qui sous-traite (ou sous-traitait) à Air France de Paris à AUH puis à Air Berlin de AUH à Phuket, ça m'a conduit chez Qatar...

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