Lost luggage

Review of Patrick 56 about the flight Air Berlin AB8156 between Berlin Tegel and Paris Orly on 14/06/2013 in Economy
Patrick 56 AB / BER TXL / ORY
Note: This review is about an experience that happened more than 3 years ago.

There were no problems on the flight but the arrival was turbulent. One of our suitcases didn't leave from TEGEL since it was opened by security to verify its contents.

We reported the loss at Orly. Air Berlin promised that it would return the luggage the next day. In fact, the luggage actually arrived 48 hours later and was lost or stolen (at the airport).

Since then, despite many letter and e-mails, there has been no response from the airline, which is neglecting the problem so that they don't have to compensate us. Obvious contempt for the customer.

I don't recommend this airline.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
1 / 5
On board
3 / 5
Costumer service
2 / 5
Your opinion of security
3 / 5
2 / 5
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By Patrick 56, about Air Berlin, , close to Beaufort-en-vallée, Pays de la Loire, France
Posted online by HappyFlight, on 9 November 2013
This review has been read 66 times
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This review is also available in French.

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