Disappointed once again

Review of cécile W. about the flight Air Berlin between Moscow Domodedovo and Berlin Tegel on 02/11/2015 in Economy
cécile W. AB / BER DME / TXL
Note: This review is about an experience that happened more than 3 years ago.

We never wanted to travel on Air Berlin again since we had bad experiences before and the unpleasant staff did not help.

Three years later we decided to try again on a round trip flight to Moscow since the price and the schedule were good for us.

In reality, the plane was late every time and we had to pay for our luggage twice, which cost us €120 extra to take one little suitcase since carry-on luggage had to be small and weigh less than 17 lbs. (difficult in the middle of winter).

This company is a scam and they are not trustworthy. Luckily this time the staff was pleasant!

Overall rating
3 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
On board
4 / 5
Costumer service
4 / 5
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By cécile W., about Air Berlin, , via its phone
Posted online by HappyFlight, on 3 November 2015
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This review is also available in French.

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