Overbooking

Review of picber about the flight Air Berlin AB3909 between Palma and Saarbruecken on 04/05/2014 in Economy
picber AB / BER PMI / SCN
Note: This review is about an experience that happened more than 3 years ago.

We were victims of overbooking by the airline and my husband and I were separated: one took the last place on this flight and the other was offered a flight with a stopover in Berlin that would arrive at the destination at 10:30 p.m. (instead of 10:40 a.m.)—thus almost 12 hours afterwards. It took some tough negotiations for them to accept to put me on the following direct flight at the price of another victim, as this flight was already more than full…. These practices are shameful and the compensation is usually below the damages suffered.
Not considering this small detail, the flight went well. The crew in the plane was friendly, but they spill coffee very easily. The sandwich had no taste.
The level of comfort of the flight was normal.

General
Overall rating
1 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
3 / 5
On board
Comfort
2 / 5
Costumer service
2 / 5
Your opinion of security
1 / 5
Food
1 / 5
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By picber, about Air Berlin, , close to Forbach, Lorraine, France
Posted online by HappyFlight, on 5 May 2014
This review has been read 204 times
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This review is also available in French.

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