Air Berlin

42 reviews - - Updated 16 hours ago
AB / BER
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42 traveler reviews

Overall rating

2,71 / 5
2.71 stars over 5 - Based on 17 customers reviews
5 stars
6%
4
39%
3
17%
2
11%
1
28%

Ranking

76

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Ratings summary

Value (price + quality) 2,82 / 5
Comfort 3 / 5
Costumer service 3 / 5
Your opinion of security 3,36 / 5
Food 2,36 / 5
Management of luggage 3,15 / 5
Comfort 3 / 5
Detailed ratings »

Opinions about Air Berlin

Author Title Rating
chofar Avoid This Airline. 1/5
Opinions about Air Berlin

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Avoid This Airline.



The airline was part of my trip with Etihad Airways: it took a day and a night. Flight: (AB 7495 flight sold as EY 1401.19 August 2016. Boarding...

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Economy AUH - TXL 08/2016
chofar

Flight canceled without warning



There was no flight. We weren't warned and we had to scramble to pay for another night, buy 3 plane tickets for Paris and 3 train tickets and despite our complaints we weren't reimbursed for our expenses. They are basically thieves. Impossible to communicate with. No consideration for our problems.

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Economy DJE - MLH 07/2015
Nasdoc

Disappointed once again



We never wanted to travel on Air Berlin again since we had bad experiences before and the unpleasant staff did not help.

Three years later we decided to try again on a round trip flight to Moscow since the price and the schedule were good for us.

In reality, the plane was late every time and we had to pay for our luggage twice, which cost us €120 extra to take one little suitcase since carry-on luggage had to be small and weigh less than 17 lbs. (difficult in the middle of winter).

This company is a scam and they are not trustworthy. Luckily this time the staff was pleasant!

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Economy DME - TXL 11/2015 1 views
cécile W.

A good experience



I arrived at Orly's South Terminal three hours early thinking there would be traffic on the way. The Terminal was deserted at 6 am. The counter...

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Economy ORY - TXL 04/2015 1 reactions 219 views
charly34

Excellent flight



A very pleasant flight with Air Berlin. The plane was almost empty and it was easily possible for each person to have two seats to themselves...

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Economy MIA - DUS More than 2 years 39 reactions 435 views
T_M

Not the best, frankly



After being transferred to a gate right at the end of the airport, there we were: 250 people waiting for more than an hour, all caused by a delay...

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Business AUH - HKT More than 2 years 4 reactions 368 views
Tonykart

Overbooking



We were victims of overbooking by the airline and my husband and I were separated: one took the last place on this flight and the other was offered a flight with a stopover in Berlin that would arrive at the destination at 10:30 p.m. (instead of 10:40 a.m.)—thus almost 12 hours afterwards. It took some tough negotiations for them to accept to put me on the following direct flight at the price of another victim, as this flight was already more than full…. These practices are shameful and the compensation is usually below the damages suffered.
Not considering this small detail, the flight went well. The crew in the plane was friendly, but they spill coffee very easily. The sandwich had no taste.
The level of comfort of the flight was normal.

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Economy PMI - SCN More than 2 years 1 reactions 204 views
picber

Guaranteed satisfaction



An airline we couldn’t love more! An intuitive and easy to use website, check-in procedures are simple, with an automatic generation of a passbook...

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Economy ORY - TXL More than 2 years 3 reactions 50 views
Ken I.

Fancy!



Everything began at the Berlin TXL airport, which due to its small size has shown itself once again to be extremely practical. Boarding was quick...

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Economy TXL - ORY More than 2 years 12 reactions 433 views
Ludwig P.

35 travelers pictures

Discover your next flight in pictures

  • Air Berlin - la cabine
  • Flight pictures #2
  • Repas (payant)
  • Ambiance de la cabine
  • Flight pictures #5
  • Air Berlin - Coeur rouge en graisse de cacao
  • Air Berlin - le service de base
  • Décollage avec vue sur Miami Beach
  • Flight pictures #9
  • Flight pictures #10
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  • Flight pictures #12
  • cote d'azur, france
  • Collation (gratuite)
  • Air Berlin - le service amélioré
  • Flight pictures #16
  • Sièges
  • Collation Niki
  • Flight pictures #19
  • Donnees en vol
  • Embarquement immédiat !
  • Sièges Niki
  • Avion Niki
  • Flight pictures #24
  • Avion
  • Flight pictures #26
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  • Flight pictures #28
  • Système de divertissement moderne
  • A côté c'est Air Berlin, mais là c'est fly Niki
  • Air Berlin - l'avion
  • Flight pictures #32
  • Flight pictures #33

6 contacts

Find the best way to contact your airline.

Sales  Germany

Phone: 030 3434 3434 (Ortstarif)

Is it working? 0 positiv votes 0 negativ votes
Updated on 19 August 2014 | Report a problem

Sales  United Kingdom

Phone: 0871 5000 737 (0.10 GBP/min)

Is it working? 0 positiv votes 0 negativ votes
Updated on 19 August 2014 | Report a problem

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