Worst Airline Ever

Review of RandB_21 about the flight American Airlines between Washington National and San Jose on 06/08/2016 in Economy
RandB_21 AA / AAL DCA / SJC
Note: This review is about an experience that happened more than 2 years ago.

I know this is not about the flight. I will say the seats were comfortable. I'm 6 foot even so the leg room wasn't the best but entertainment on the newer plane was great and it was free. But this is the worst airline. So my aunt recommend I do my bag as a carry on so I was going to. Then when I got to the gate they said the plane was very full so they asked for 20 volunteers for free checking so there wouldn't be to many bags in overhead.

So I did the free check then I had a lay over in Dallas then we got to San Jose and I didn't get my bag only to find out the person who did the free check switched the tag for my bag with another travelers and put that the final destination for my bag was Dallas Fort Worth when it was actually San Jose.

Now the bag has been sitting in Dallas for more then 24 hours. Now the idiotic airline is making this whole thing more complicated then it needs to be. They for whatever reason can't get the bag here. We keep hearing they will call us and don't. They keep saying it will be on the next flight then it just stays in Dallas for whatever reason.

Now my mom had to just spend $102.00 on clothes because I have none thanks to the airline! American Airlines has made this whole thing a complete pain in the ass. I truly believe they are the worst airline ever and everyone that works for Them have to be completely stupid to get the job. Do not fly with this airline.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
2 / 5
Management of luggage
1 / 5
On board
5 / 5
Costumer service
1 / 5
Your opinion of security
5 / 5
4 / 5
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By RandB_21, about American Airlines, , close to San Jose, California, United States, via its phone
Posted online by Nicolas, Wtf\ComponenÓ, view original version
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