American Airlines

186 reviews - - Updated 17 hours ago
AA / AAL

Worst Airline Ever



I know this is not about the flight. I will say the seats were comfortable. I'm 6 foot even so the leg room wasn't the best but entertainment on the...

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Economy DCA - SJC 08/2016
RandB_21

Canceled flight



The airline canceled the flight at 7:45 pm the night before. The flight was supposed to leave at 11 am the next morning and the airline didn't offer any alternative solutions. There were 3 minor children who had to take the flight, so we had to go to the airport very early and found ourselves in a four-hour line before finally being taken care of. The departure was 24 hours later with another delay that made us miss the connecting flight.
AVOID AA, they are completely unreliable.

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Economy CDG - CLT More than 2 years 41 views
Hpo

Shamefully dirty airline



The plane was shockingly dirty. My seat was covered with suspect marks. I called the stewardess, who was too disgusted to clean it herself. She...

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Business CUN - PHL More than 2 years 17 reactions 310 views
ChristineBravo7

Great company!



The check-in was at terminals, which was not really practical. Then, once the luggage tag was printed, you then went to the counter to check the...

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Economy JFK - LHR More than 2 years 3 reactions 236 views
dzac

Good



We traveled with American Airlines (at the bottom of our tickets it said British Airways, they must have a partnership) from CDG to JFK. Boarding and takeoff were on time. On the whole the staff was pleasant. The on-board entertainment was limited to several common screens with so-so movies.
The meals they served were good.

The cabin was a little old but what bothered me the most was the space available! When you have a flight that's 8 hours and 30 minutes you expect a minimum of comfort and I was very disappointed. We were very tightly packed and had very little legroom. The flight seemed endless to me. Otherwise the rest of it seemed OK overall.

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Economy CDG - JFK More than 2 years 3 reactions 106 views
gox54

An excellent airline



Departure from London was on time and we found the plane pretty new with touchscreens and a moon light (a soft light that is colored blue or red...

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Economy LHR - JFK More than 2 years 2 reactions 207 views
dzac

A great flight



A very pleasant flight. Check-in was flawless. The crew was very nice and really fun. When we arrived in, the pilot invited us into the cabin. We...

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Economy CDG - MIA More than 2 years 11 reactions 267 views
Tartofraises

New A319, left ahead of schedule, WiFi on board…



A pleasant stopover at Dallas Airport, then it was time to set off on the one hour fifty-five minute flight to Atlanta. The plane was a new one, an...

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Economy DFW - ATL More than 2 years 5 reactions 102 views
Pillowa

A trip in time



The 767-300 parked on the tarmac at Roissy 2 had a new exterior. Unfortunately, the interior hadn't changed any since Julio sang about it. Despite...

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Economy CDG - MIA More than 3 years 6 reactions 327 views
mahanoro

Great



Hello,

To return to Europe from the USA, we chose to take American Airlines. Honestly, everything you read about this airline on the internet is very negative.
On the departure flight, we had a bird that wasn't that recent but at least it took us where we were going and that's what's important.

On the return flight, surprise: a brand new bird, a freshly painted B777-300 ER. The interior was great, with all-new screens that were the most recent generation. The flight attendants were more than friendly and the food was edible (it's still airline food, you can't really expect gourmet meals). Takeoff and landing were smooth and on time. In short, the best.

American Airlines is an airline like any other, admittedly the planes it uses on its less-frequented rouges are not that recent, but on the major routes, the planes are brand new with impeccable service.

Last comment, the luggage arrived in perfect shape, no problems.

Recommended.

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Economy JFK - LHR More than 3 years 6 reactions 222 views
cefra
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186 traveler reviews

Overall rating

2,75 / 5
2.75 stars over 5 - Based on 65 customers reviews
5 stars
9%
4
34%
3
14%
2
9%
1
34%

Ranking

58

Compare

Ratings summary

Value (price + quality) 2,92 / 5
Comfort 2,77 / 5
Costumer service 2,79 / 5
Your opinion of security 3,52 / 5
Food 2,56 / 5
Management of luggage 3,33 / 5
Comfort 2,77 / 5
Detailed ratings »

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135 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • Flight pictures #2
  • Le petit déjeuner.
  • Repas offert
  • Une offre gratuite de videos et des plans à 5$ et 4$.
  • Flight pictures #6
  • Flight pictures #7
  • Flight pictures #8
  • Sunset.
  • Flight pictures #10
  • Premier repas
  • Au revoir Miami!!
  • Ma petite chérie au poste de pilotage à Miami
  • Flight pictures #14
  • Flight pictures #15
  • Flight pictures #16
  • Flexion jambière sans extension
  • Fort Lauderdale (je crois)
  • Flight pictures #19
  • Un IFE dernier cri. Ecran tactile très réactif. Navigation de type Ipad. Cerise sur le gateau...
  • Flight pictures #21
  • Notre B767
  • Mood light :)
  • Boisson fétiche
  • Flight pictures #25
  • Ecrans de bonne taille
  • Flight pictures #27
  • Flight pictures #28
  • Le Snack, jus de pomme et assortiment de gâteaux apéritifs.
  • Flight pictures #30
  • Petit dej' by American Airline
  • Flight pictures #32
  • Flight pictures #33
  • Tarmac et embarquement à Mac Carran Airport, Las Vegas
  • Avion en porte
  • Notre B767
  • Flight pictures #37
  • Fly over the clouds.
  • TRACES SUSPECTES SUR L'ACCOUDOIR
  • Carottes Céleri Fromage - Tomates en bonus !
  • Le repas
  • Le dîner
  • Flight pictures #43
  • Roulage.
  • Sunset too.
  • Notre avion
  • Sunrise.
  • Flight pictures #48
  • Flight pictures #49
  • Flight pictures #50
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6 contacts

Find the best way to contact your airline.

Reservation  France

Réservation / programme fidélité / assistance technique
Phone: 0826 460 950 (0,15€/min)

Is it working? 8 positiv votes 5 negativ votes
Updated on 27 February 2016 | Report a problem

Reservation

Etats-Unis ou Canada - Réservation / programme fidélité / assistance technique
Phone: +1-800-433-7300 (en anglais)

Is it working? 1 positiv votes 2 negativ votes
Updated on 16 August 2015 | Report a problem

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