Client service is a joke

Review of Lima about the flight Aegean Airlines between London Heathrow and Athens on 20/02/2020 in Economy
Lima A3 / AEE LHR / ATH

having any issue with your luggage ?! God save you, they’ll not even help you with your rights.

After flying from London to Athens by Aegean Airlines which I’ve paid for extras services such as drop off luggage. I had deeply feeling of regret. My luggage had appeared open with the zipper broken on the baggage belt at the airport. After contacting immediately the Airport employee who toke notes, pictures and instructions to contact the airline. So, I followed all instructions but the airline showed indifference plus unserviceable to me saying that they wont take any responsibility and didn’t let us know where or why to get/found my rights.

So god luck if you book their flight.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
Comfort
3 / 5
Costumer service
1 / 5
Your opinion of security
1 / 5

Flight pictures

That is the result of their service
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By Lima, about Aegean Airlines, , via its phone
Posted online by admin, on 27 February 2020, view original version
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