Their Miles & Bonus scheme is a joke!

Review of Loucas A. E. about the flight Aegean Airlines between Athens and London Heathrow on 01/01/2019 in Business
Loucas A. E. A3 / AEE ATH / LHR

Aegean emerged as the sole Greek Airline after Olympic’s dismantle. Prior to this, people got frustrated by the way they were treated the previous years by Olympic who was monopolising in Greece, therefore everyone applauded the rise of the new carrier Aegean.
The past years it is Aegean that has been monopolising in Greece and unfortunately they have started treating their customers with the same arrogance Olympic once did. I’m pretty sure that once a new player comes to the scene, Aegean will lose a lot of business because of that arrogance. Although it is regularly awarded as one of the best Regional Airlines, that is because their focus is on the in-flight quality of service which is indeed very good. On the other hand their prices have gone crazy high even for short distance flights and their Miles & Bonus scheme is a joke. From my experience, although I have accumulated a great deal of spending miles, it seems that I cannot spend any since in order to find free slots, I have to foresee a trip many-many months before and has to not be within one of their dozens of busy periods, making it pretty impossible to spend them. Even if you want to use the miles to fly 2-3 months ahead, you have to be willing to fly with other carriers and through another destination (transit), hence doubling your flight time and hassle. Furthermore, as I am a silver card holder, I am entitled to 2 upgrades per year from economy to business class. Same here, whenever I try to use these upgrades there never seem to be any available slots/seats. Then a year passes and these vouchers expire. Total BS.

General
Overall rating
3 / 5
Value (price + quality)
2 / 5
On the ground
Check-in and boarding
4 / 5
Management of luggage
4 / 5
On board
Comfort
3 / 5
Food
2 / 5
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By Loucas A. E., about Aegean Airlines,
Posted online by admin, on 11 February 2019, view original version
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