Aegean Airlines

126 reviews - - Updated 18 hours ago
A3 / AEE

Was charged twice on luggage and spoken badly to when I went to let them kniw



I have travelled all over the world but was so rudely spoken to by the customer service desk and the girl who spoke to me in a terrible manner refused her name and her colleagues did the same .

Aegean actually charged me twice for luggage and spoke down to me. Not only did they make the mistake but they rudely and angiky spoke down to me

Disgusting airline

I have a photo of the girl who was rude and will be pushing it but I don’t Argean really care to improve their services so I could be wasting my time

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Economy ATH - MJT 07/2018
Nikita

Lost baggage and refused refund after death certificate supplied



I flew from Heathrow to Larnaca and back in October 2017. On my return Aegean airline lost my luggage. I waited four weeks before I had to chase...

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Economy LHR - LCA 10/2017 1 reactions
siruiss1

The worst airline we have ever encountered!



We had a connecting flight from Athens to Milos and halfway on the plane, we were told that the flight needed to return back to Athens because of...

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Economy ATH - MLO 08/2017 5 reactions
Wing

A pleasant surprise



Didnt expect that much, as heard mixed reviews.

Well was proven totally wrong! A good welcome when boarding followed by pre-flights fizz.

For a short flight, was offered to hot choiches for a main course. Unvortunately I chose the veal which was overcooked and chewy, but the rest of the offer was very good quality Greek food. After main course, a fine desert followed. A pleasant surprise was a Metaxa whcih ive never had before.

For a short haul internal european flight in business class, the seat pitch is the same as economy but have the advantage of the middle seat being blocked out, much as Swiss, LH BA do, so cannot complain about that as im used to that,

Throughout the journey the cabin crew were friendly and attentive and gave excellent service.

Would definately fly with them again.

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Business FRA - SKG 09/2017
Will_Wales

Horrible Airlines



Airline stewardess was rude. I had two sweaters stolen out of my baggage and when I got to the hotel called to file a claim. They stated I couldn't since I had to do it immediately after I got off the plane with my luggage. Who checks their baggage immediately after getting off plane says, NOBODY!! I spoke with several customer reps who were straight up rude and even a manager.Nothing was resolved I was SOL. Do not fly with this airlines if you do not have to and at the least CHECK your baggage before leaving the airport. Their employee know they can steal because most people do not check them and they can't get in trouble. Very sad and bad experience and customer service.

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Economy HER - ATH More than 2 years
pls134

Horrible airline



They asked me for a return ticket or they would deny my board while I'm being European citizen my destination being another European country. I have noticed them doing this with Eastern European citizens especially. There are better European airlines to fly inside europe who don't misstreat you due you're nationality. I would like to congratulate Aegean Airlines for violating my and European Schengen rights.
They pride of being an line state airline but except the free food and beverages and which the kosher meal was really boring on-board they are really just an low cost airline wich even more bad costumer support and you are even allowed only 8kg of hand baggage .

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Economy OTP - LHR 02/2017 12 reactions
Elwatar

Beware of theft on night flight!



In order to have a more fair review, I need to mention that Aegean Airline has good new air planes with neat & clean interiors, the service on board...

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Economy BEY - ATH 10/2016 8 reactions
ramim

Pleasant Flight, as Always.



We boarded the modern plane (TV and pretty much space, even for someone who is 6'2") on time, the flight attendants helped us put our luggage in the overhead compartments. We took off on time and the length of the flight was less than expected.

The breakfast was made up of a very good Greek specialty and plain yogurt with honey from a well-known Greek brand. Wide range of drinks.

As always, the information was provided in Greek and English, but also in German (for the safety instructions), by a charming flight crew.

The flight had no problems and wasn't too cold, with a French pilot (a first for us).
We arrived in Munich rested and ready for our next flight. Thank you, Aegean :)

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Economy plus HER - MUC More than 2 years
lovegr

Absolutely Perfect Flight.



Once again everything was flawless. Despite lots of confusion in the departure lounge in Rhodes (all of the passengers on two different flights, one for Lyon and the other for Linz, had to change flight in the room in 10 minutes), the flight took off and we arrived in Lyon 10 minutes ahead of schedule. Great flight without a single problem.

The crew as as friendly as they were helpful; we've been seeing more and more crew members who speak French on flights going to and from our area.

I was lucky enough to travel in the first seat, 1A, a seat usually reserved for business travelers and not vacationers. Lots and lots of legroom and a great view from the window during the trip.

This was by far the best flight of all the one's I've taken to date.
Bravo, Aegean Airlines.

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Economy RHO - LYS More than 2 years
Stan_volk

Dont fly with this airline!



I will never ever fly with you again! I lost my baggages on my way to Cairo, 3 days later I got a text that my baggages arrived. When I got to the...

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Economy ARN - CAI More than 2 years 4 reactions 2 views
Shahy
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126 traveler reviews

Overall rating

3,91 / 5
3.91 stars over 5 - Based on 44 customers reviews
5 stars
49%
4
22%
3
11%
2
2%
1
16%

Ranking

7

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Ratings summary

Value (price + quality) 3,77 / 5
Comfort 3,65 / 5
Costumer service 3,98 / 5
Your opinion of security 4 / 5
Food 3,6 / 5
Management of luggage 3,62 / 5
Comfort 3,65 / 5
Detailed ratings »

Opinions about Aegean Airlines

Author Title Rating
Elwatar Horrible airline 1/5
siruiss1 Lost baggage and refused refund after death certificate supplied 1/5
ramim Beware of theft on night flight! 1/5
Opinions about Aegean Airlines

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3 contacts

Find the best way to contact your airline.

Sales  Greece

Phone: 801 11 20000
Fax: +30 210 626 1941

Is it working? 7 positiv votes 0 negativ votes
Updated on 21 April 2018 | Report a problem

In France

Phone: +33 (0)1 70 03 13 23

Is it working? 8 positiv votes 3 negativ votes
Updated on 21 April 2018 | Report a problem

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