Delayed departure, horrible staff, wasted a day at Paris airport

Review of Rajvi C. about the flight Jet Airways between Bombay and Paris Charles De Gaulle on 26/03/2018 in Economy
Rajvi C. 9W / JAI BOM / CDG

I have had a terrible experience flying with Jet Airways internationally. The reasons are as follow:

1. Due to delayed departure from Mumbai, I missed my connecting flight from Paris to Geneva scheduled in the morning. At Paris airport, there was no one from the Jet Airways team who we could speak with. Air France took no responsibility for my missed flight and I don't expect them to. Air France still gave us compensation. The next flight to Geneva was in the evening. So basically I spent an entire day at Paris airport and missed my local sightseeing in Geneva.

2. The Jet Airways in-flight staff was rude and curt. They behaved poorly. When we asked the flight attendant (Manpreet) for water she walked right past us and did not come back. This happened twice!!
A stark contrast to Air France's flight attendants. They were so jovial and warm. Made sure we had a comfortable flight from Paris to Mumbai.

3. The least of my concern, but I'll mention it anyway, the seating was uncomfortable and cramped up. Definitely not ideal for international travels.

I am extremely disheartened by Jet Airways and their service. We love the services they provide within India but this one was a big let-down.

Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
1 / 5
On board
2 / 5
Costumer service
1 / 5
Your opinion of security
3 / 5
3 / 5
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By Rajvi C., about Jet Airways, , close to Pune, Maharashtra, India
Posted online by admin, on 11 April 2018, view original version
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