Booking cancellation policy.

Review of Shawn about the flight Jet Airways between Toronto Lester B. Pearson Intl and Ahmedabad on 25/02/2018 in Economy
Shawn 9W / JAI YYZ / AMD

My daughter and her husband travelling to India and they booked the tickets and aware of cancellation terms which can be done within 24 hrs. when she called ( which was Indian call center with no manner or respect to customer) the answer was yes cancellation within 24 hrs. but as per our time you have only 4 hrs. to cancel the tickets . I do not understand because the minute you book the ticket your time starts from there not according to your time zone. Secondly while my daughter asked for supervisor answer was you can contact via email only and your email reaches it will take 4 days or more to reply back mean while there will be no choice for you. Wow | did not know email takes 4 days to reach. This is their customer service. Even after offering low fare if you ask for seat selection by the window or leg room they are robbing you. I will never recommend anyone to use Jet Airways.

Overall rating
1 / 5
Value (price + quality)
3 / 5
On the ground
Management of luggage
1 / 5
On board
1 / 5
Costumer service
1 / 5

Flight pictures

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By Shawn, about Jet Airways, , close to Brampton, Ontario, Canada
Posted online by admin, 24 days ago, view original version
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