Terrible customer service

Review of CMU about the flight Jet Airways between Delhi and London Heathrow on 28/10/2017 in Economy
CMU 9W / JAI DEL / LHR

In general, the crew is unhelpful and relatively unfriendly, but the worst part was when we checked in at the airport. They let us wait 35 minutes without giving us much information what is going on. Every time we asked we got an unfriendly "please wait for 5 minutes" without any further information. While standing there they ignored us and kept gossiping about previous customers to each other. I doubt someone from the airline reads this (otherwise I guess they would have improved given the bad feedback here), the name tags of the staff were Sapna and Neeru. In the end, we found out that they ran out of space in economy and they went out of their way to make sure we did not get upgraded and it took them so long to find premium members to upgrade.

General
Overall rating
1 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
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By CMU, about Jet Airways, , close to Islington, England, United Kingdom
Posted online by admin, on 29 October 2017, view original version
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