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My parents were visiting me to Toronto so I booked their tickets from Toronto with my agent. Unfortunately they couldn't travel. I was asked by jet to send the medical reports and other related documents for the waiver as I informed them before the the departure. I provided them all the docs and then they said they can not provide me waiver because tickets were not booked from Indian location. What the heck ex-cuse is that?? If the tickets were booked with jet-airways , how does the service level can b differentiated on the basis of booking location. If they can not provide same level of service why does they book it outside india, or atleast they should inform during booking that we can't expect same level of service as we r not booking from India. I talked to even higher level,Ms kavita, support analyst- voice of guests, but so far no help. Hoping that they will resolve my issue soon.
Unfortunately on flight 233 with me partially disabled we bid not receive any assistance from cabin crew at all. We were ushered to a pair of seats that were unbearabley tight with very little leg room. By the end of the 7 hr. flight I and my wife were both overcome by sickness and unable to exit the plane until the last. At meal time it was almost to access our food without having spillage..we had booked other seats but a couple or before our trip we were informed that they had been canceled..unfortunately we have to return to Toronto Lots of fun and not looking forward to the return trip..Never again..
Worst experience ever.My wife who was travelling with this airline was supposed to board flight from Jaipur at 3:50,it was delayed by 1 hour,due to which she missed her next connecting flight of same airline from Mumbai.She was pregnant which she also informed the ground staff as well as the air hostesses.The next flight which was arranged for her was next morning.You were supposed to make arrangements for her night stay as well as her food as she was almost unconscious and wasn't In a position to go out and get herself a room somewhere.Next time don't do this to any lady atleast.and specially when the halt is for whole night.please. Nitin Kumar Garg
My family and I used Jet Airways to fly round trip from Toronto to Amsterdam. We choose them because of the price, but even considering that, it wasn't good experience. The plain itself need some upgrade and serious cleaning, the service is careless, horrible food, entertainment ok if you like Bollywood movies. On the way back our luggage didn't make on time and it was delivered later. Three out of four bags were damaged. After multiple phone calls, I finally was directed to the right person. I was asked to sent pictures. Over two weeks I was asked to send them again (they couldn't locate them). After two months of leaving unanswered messages and emails, I gave up. We were not refunded or even apologized for the loss.
In general, the crew is unhelpful and relatively unfriendly, but the worst part was when we checked in at the airport. They let us wait 35 minutes without giving us much information what is going on. Every time we asked we got an unfriendly "please wait for 5 minutes" without any further information. While standing there they ignored us and kept gossiping about previous customers to each other. I doubt someone from the airline reads this (otherwise I guess they would have improved given the bad feedback here), the name tags of the staff were Sapna and Neeru. In the end, we found out that they ran out of space in economy and they went out of their way to make sure we did not get upgraded and it took them so long to find premium members to upgrade.
