Jet Airways

38 reviews - - Updated on 30 March 2017
9W / JAI
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38 traveler reviews

Overall rating

2,88 / 5
2.88 stars over 5 - Based on 17 customers reviews
5 stars




Ratings summary

Value (price + quality) 3,12 / 5
Comfort 3,14 / 5
Costumer service 2,69 / 5
Your opinion of security 3,38 / 5
Food 2,31 / 5
Management of luggage 3,08 / 5
Comfort 3,14 / 5
Detailed ratings »

Opinions about Jet Airways

Author Title Rating
jfd An airline to avoid 2/5
Juliette08 Mediocre 3/5
Opinions about Jet Airways

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Flight on a Refrigerated Plane.

Seats: there was room, which was nice.

Films: very good but no French versions.

Meal: gross and the snacks were distributed reluctantly. And covered in ice.

A good flight from a technical perspective.

Temperature: 45° degrees Fahrenheit with fan for 10 hours. Horror! Everyone was sick and wrapped up in the clean (?) blankets. Back to cold reality.
You would expect announcements in French on a Bombay-Paris flight but no.

Flight crew was relatively friendly.

Punctuality: extra.

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Economy BOM - CDG 02/2016 7 views


I traveled with this airline for a Paris-Bangkok trip that included this 10-hour Paris-Bombay flight.

The flight left 1 hour late because the plane was not ready. Overall my flight went well, despite the fact that the airplane was old and the seats were uncomfortable, possibly because of their state of use (a lot of sagging). They were also rather narrow.

The staff spoke English with an accent that was almost incomprehensible and seemed annoyed at the smallest request. The food was edible, no more (know that they served basically the same meal on all 4 flights that I took on this airline).

There was very little entertainment onboard. The film/music choices were pretty limited if you wanted something other than Bollywood.

Overall, the rest of the trip was without problems, but I wouldn't use this airline again.

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Economy CDG - BOM 04/2015 4 reactions 128 views

An airline to avoid

The planes were immaculate and there was sufficient legroom, which is not always the case with quite a number of airlines. Everything else was...

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Economy BOM - CDG 04/2015 16 reactions 2,1k views

Definitely not top quality

The times of the outbound and return flights were changed, twice even in the case of the return flight, which meant our three-hour stopover in Abu Dhabi in the middle of the night increased to one of six hours. The space between the seat rows was very limited and many of the seats tended to lean back too much even when in the upright position, no doubt due to them being worn. On the outbound flight the seats were very dirty, with traces of food and all kinds of liquid. The screens were old, the image quality low and the programmes (few in number) kept jumping as you watched. The food was decent and the cabin crew were nice and very patient.

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Economy MAA - AUH 04/2015 1 reactions 174 views


The leg room was good, the reclining was good enough. There was no entertainment facility since it was an international flight. The meal was hot and fresh. It was by a well known company ( Taj Sats). The quantity was sufficient and the quality was superb.

The landing as well as the take off was smooth and safe. The in flight temperature was cold...necessary on a hot day! The messages from the captain was regular. Other facilities were good too. All over it was a good and a pleasant flight

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Economy BOM - CCU More than 3 years 1 reactions 9 views

Problems with luggage, no one to speak to about it.

The trip from Brussels to Toronto went by without any problems.
There was a four-hour wait in Toronto following the loss of our luggage.

There was no news about it during our entire stay in Toronto (4 days), and no response to the telephone calls and e-mails that we sent.
We miraculously got our luggage back on Thursday at the return trip check-in.

Compensation when we asked: $40 CAN (a pittance)

On our return to Paris they lost our luggage again. All of it.

The worst was that at no time were you ever able to speak to an actual person:
1 / ****';
2 / '';
3 / ''
4 /
Plenty of sites but still no information.

Everyone can have problems, but having them repeatedly is a sign of bad management, disorganization and assures bad service.

If you don't have a problem, why not use Jet Airways? Otherwise avoid it.

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Economy BRU - YYZ More than 2 years 2 reactions 335 views

Good overall service

The individual screens for entertainment were appreciated.
The food was good but not great. Takeoff and landing were smooth. In-flight information: too fast, as always, which made it impossible to understand for a French speaker who doesn't know a lot of English.
Check-in and boarding were fast and without problems, the same for luggage routed correctly and with a high weight limit (66lbs).

The flight crew was friendly. The flight was punctual and followed the schedule, which allowed us to catch a connecting flight to Kathmandu in Bombay, despite the short layover.
The main drawback was the limited legroom, which made it annoying when the seat in front reclined.

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Economy CDG - KTM More than 2 years 4 reactions 816 views

My First International Flight Journey

At around 1:15 boarding of the flight was announced but since i was in the first row i have to wait for the other trailing row passengers to board...

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Economy BOM - EWR More than 2 years 5 reactions 63 views

The best airline on this route

The ground crew was very nice and boarded a Boeing 737-800 from India's de la premier full-service airline.
The seats were what you would expect on a flight of this length: Skaï, in-flight magazines (pretty interesting) etc.
A small plus: the entertainment system was well stocked with numerous films in English and even one in French if I remember correctly.
The takeoff happened without difficulty.
A breakfast was served on this morning flight, which was good, and as everywhere in India, there was a vegetarian or non-vegetarian option. Eggs, sausages and biscuits for the non-vegetarians: not bad, but nothing special either.
The flight crew offered all kinds of non-alcoholic drinks as well as beer and wine.
The flight went well and the landing (on time) was a little turbulent on the wet tarmac of the Kathmandu airport.

Read more about « The best airline on this route »
Economy DEL - KTM More than 2 years 5 reactions 1,1k views

Some hazards not related to the airline otherwise a very good flight

I'm finally about to board the plane for the trip to New York I've been dreaming about for a long time! When I get to the boarding gate the room is...

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Economy BRU - EWR More than 3 years 11 reactions 2,4k views

10 travelers pictures

Discover your next flight in pictures

  • Le siège en épi
  • Flight pictures #2
  • L'écran de siège 2
  • Pub pour l'A380 Etihad sur l'IFE escamotable
  • Flight pictures #5
  • Le siège en position lit
  • Flight pictures #7
  • L'écran de siège 1
  • La config en 1-1-1, les sièges de gauche font face à ceux du milieu. Les sièges de droite sont...
  • L'intérieur de l'avion

4 contacts

Find the best way to contact your airline.

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In France

124 bld Haussmann
75008 Paris
Phone: +33 (0)1 49 52 41 15
Fax: +33 (0)1 49 52 41 25
Email: Accessible only to connected users. Create my account

Is it working? 1 positiv votes 0 negativ votes
Updated on 30 July 2014 | Report a problem

Sales  United Kingdom

Jet Airways (India) Ltd
Jetair House
188 Hammersmith Road
W6 7DJ Londres
United Kingdom
Phone: 080 810 111 99

Is it working? 0 positiv votes 0 negativ votes
Updated on 9 April 2014 | Report a problem

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