Jet Airways

Money-grubbing Airlines with poor customer service

DEEPLY DISSATISFIED with Jet Airways policy
I booked my flight for 6th July 2017 through Make My Trip and had to cancel on 15th June 2017 because of change in plans. There was a connecting flight (from Dehradun to Bangalore via Delhi), so they applied cancellation charge once for each flight instead of applying it once for each passenger.
Because it was two of us travelling, we needed to pay double the cancellation charge (that's 2 extra cancellation charges...I did not ask to be flown on two airplanes, that's the airline's responsibility)
Earlier I had cancelled a flight on Make My Trip from Mumbai to Delhi (via Ahmedabad) which was Indigo. They only applied cancellation charge once per person. Kudos to Indigo!

Shame on the money-grubbing policies in Jet Airways. You guys should really be embarrassed of your customer-UNfriendly policies.
I communicated this to their customer service, and all the responder had to say was 'It's airline policy.' When I stressed about Indigo, he reiterated 'Every airline has a different policy. This is our (cheats-its-customers) policy.' He offered no solution or apology at all.

Worst airlines of India

Sometimes back I took Jet Airways flight when I was served with stale sweets.

After this I was apprehensive in travelling by this airlines.

Recently, I again travelled by this airlines because of it's timing was suiting me. After using it's toilet I found that there was no soap in dispenser.

One of the crew members informed me that the matter was already on the books but nobody cared to rectify it.

Fortunately, another crew member gave me his personal face wash so that I can wash my hands. My other acquaintances had same kind of experiences with this airlines recently. I'm travelling by this airlines since 20 years and I find that their standards are degrading rapidly. One would find better services at lower prices in other airlines.

Inadequate Information on Cancellation charges

I had purchased a one-way flight ticket from Toronto to Mumbai by Jet Airways but had to cancel due to unexpected circumstances. When booking the flight, the terms included ticket refund available for cancellation, however the cancellation fee was not stated. After cancellation, I found that I was charged CAD 322 (approximately 48% of the cost of the ticket) for the cancellation. I found this unacceptable, especially when the cancellation fee is hidden from the customer's view when making the booking. I have been charged a cancellation fee of up to Euro 120 on other airlines, but this was ridiculous. Jet Airways would not respond to my query on how they arrived at the cancellation fee, merely stated that this is as per their rules, which again is hidden from the customer. I am posting this to increase awareness of passengers booking flights with jet Airways.

Mediocre

I traveled with this airline for a Paris-Bangkok trip that included this 10-hour Paris-Bombay flight.

The flight left 1 hour late because the plane was not ready. Overall my flight went well, despite the fact that the airplane was old and the seats were uncomfortable, possibly because of their state of use (a lot of sagging). They were also rather narrow.

The staff spoke English with an accent that was almost incomprehensible and seemed annoyed at the smallest request. The food was edible, no more (know that they served basically the same meal on all 4 flights that I took on this airline).

There was very little entertainment onboard. The film/music choices were pretty limited if you wanted something other than Bollywood.

Overall, the rest of the trip was without problems, but I wouldn't use this airline again.