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I booked a return ticket for my sister by my debit card .While getting the boarding pass,They asked to show authorization letter she did not have in hard copy form , she showed my authorization letter in whatsapp at the counter but they refused to issue boarding pass. And she had to return back home. Even i send the letter via email .
When i contacted their customer care and asked kindly refund the return ticket at least , they told "you been penalized for no show up ".
And thus my about INR 60,000 been looted by them in the name of their policy.