Jet Airways

48 reviews - - Updated 17 hours ago
9W / JAI

Terrible customer service



In general, the crew is unhelpful and relatively unfriendly, but the worst part was when we checked in at the airport. They let us wait 35 minutes without giving us much information what is going on. Every time we asked we got an unfriendly "please wait for 5 minutes" without any further information. While standing there they ignored us and kept gossiping about previous customers to each other. I doubt someone from the airline reads this (otherwise I guess they would have improved given the bad feedback here), the name tags of the staff were Sapna and Neeru. In the end, we found out that they ran out of space in economy and they went out of their way to make sure we did not get upgraded and it took them so long to find premium members to upgrade.

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Economy DEL - LHR 10/2017
CMU

No wheelchair given and luggage not trasferred



My parents traveled from London to Ahmedabad via delhi.
Even though we booked wheelchair assistance for both in advance, only 1 wheelchair was given.
The ticket was booked from Belfast - Ahmedabad. And check-in luggage was supposed to come directly at Ahmedabad. Also, it was told same at the time of check-in. But still the Jet airways guys asked to take off luggage at Delhi airport and transfer ourself. It was so difficult for senior citizens.
The flight was delayed by 1 hour.
Overall, worst experience with Jet airways

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Economy LHR - DEL 09/2017
amit solanki

mishandle bags fro 6 days on 1 week short vacation.



They mishandle my bags for 6 days, as i requested them to deliver those bag at home address on which they agreed. but for 6 days those bags were seating at Airport but nobody bothers them to deliver it. I personally collected those bag from Airport on the day of my Return journey to USA.
When I asked for reimbursement for 6 days of trouble they put me through & to force to collect those bags from Airport, they simply refused to pay by saying " for resident alien as per our policy guidelines we will not be able to compensate/offer any compensation for the delayed baggage"

DO NOT TRAVEL WITH JETAIRWAYS
service is completely unprofessional, pathetic & untrustable.

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Economy CDG - BOM 06/2017
prakash K.

Money-grubbing Airlines with poor customer service



DEEPLY DISSATISFIED with Jet Airways policy
I booked my flight for 6th July 2017 through Make My Trip and had to cancel on 15th June 2017 because of change in plans. There was a connecting flight (from Dehradun to Bangalore via Delhi), so they applied cancellation charge once for each flight instead of applying it once for each passenger.
Because it was two of us travelling, we needed to pay double the cancellation charge (that's 2 extra cancellation charges...I did not ask to be flown on two airplanes, that's the airline's responsibility)
Earlier I had cancelled a flight on Make My Trip from Mumbai to Delhi (via Ahmedabad) which was Indigo. They only applied cancellation charge once per person. Kudos to Indigo!

Shame on the money-grubbing policies in Jet Airways. You guys should really be embarrassed of your customer-UNfriendly policies.
I communicated this to their customer service, and all the responder had to say was 'It's airline policy.' When I stressed about Indigo, he reiterated 'Every airline has a different policy. This is our (cheats-its-customers) policy.' He offered no solution or apology at all.

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Economy DED - BLR 06/2017
nmamgain

Overbooked flight and incompetent staff



The airline overbooked the flight and there was no room on the plane.

Instead of finding me another flight, I was sent to the wrong counter and then the staff member simply left.

There was no one available to book another flight and I was finally helped by someone from a completely different airline.

These guys are practically scammers. The worst staff and no concern for passengers.

Will demand a refund.

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Economy YYZ - SKP 05/2017
Passenger101

Worst airlines of India



Sometimes back I took Jet Airways flight when I was served with stale sweets.

After this I was apprehensive in travelling by this airlines.

Recently, I again travelled by this airlines because of it's timing was suiting me. After using it's toilet I found that there was no soap in dispenser.

One of the crew members informed me that the matter was already on the books but nobody cared to rectify it.

Fortunately, another crew member gave me his personal face wash so that I can wash my hands. My other acquaintances had same kind of experiences with this airlines recently. I'm travelling by this airlines since 20 years and I find that their standards are degrading rapidly. One would find better services at lower prices in other airlines.

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Economy CCU - GAU 04/2017
Ishu

Worst airline ever (especially for special diets and allergies): Indian customer service at its worst



I booked my whole Indian holiday with Jet Airways: out of 6 flight, only 1 was on-time (international had 5 hours delays while other companies for same destination were all on time…).

Forget about special diet, they have 2 choices: veg and non-veg. For the rest they’ll apologize a lot but you’ll never get your special on any flights. I traveled for 8 hours on 1 apple and a plate of fruit. Crew promised upgrade as compensation for next flight but it never happened.

Staff ignores you, maybe because they don’t speak good English?

Ground staff are useless as they can’t help with connecting flights. Neither will partner companies.
Toilets are filthy, with pool of liquid on the floor, sinks are flooding. They have never been cleaned once throughout the flight.

In-flight entertainment is not relevant or old. Vintage movies and 10 year-old TED talks are the best you find.

Do yourself a favor, book with any other company than jet airways, anyway price is the same.

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Economy AMS - DEL 03/2017
Ales

Inadequate Information on Cancellation charges



I had purchased a one-way flight ticket from Toronto to Mumbai by Jet Airways but had to cancel due to unexpected circumstances. When booking the flight, the terms included ticket refund available for cancellation, however the cancellation fee was not stated. After cancellation, I found that I was charged CAD 322 (approximately 48% of the cost of the ticket) for the cancellation. I found this unacceptable, especially when the cancellation fee is hidden from the customer's view when making the booking. I have been charged a cancellation fee of up to Euro 120 on other airlines, but this was ridiculous. Jet Airways would not respond to my query on how they arrived at the cancellation fee, merely stated that this is as per their rules, which again is hidden from the customer. I am posting this to increase awareness of passengers booking flights with jet Airways.

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Economy YYZ - BOM 01/2017
TonyB

Flight on a Refrigerated Plane.



Seats: there was room, which was nice.

Films: very good but no French versions.

Meal: gross and the snacks were distributed reluctantly. And covered in ice.

A good flight from a technical perspective.

Temperature: 45° degrees Fahrenheit with fan for 10 hours. Horror! Everyone was sick and wrapped up in the clean (?) blankets. Back to cold reality.
You would expect announcements in French on a Bombay-Paris flight but no.

Flight crew was relatively friendly.

Punctuality: extra.

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Economy BOM - CDG 02/2016 7 views
laurencelolo

Mediocre



I traveled with this airline for a Paris-Bangkok trip that included this 10-hour Paris-Bombay flight.

The flight left 1 hour late because the plane was not ready. Overall my flight went well, despite the fact that the airplane was old and the seats were uncomfortable, possibly because of their state of use (a lot of sagging). They were also rather narrow.

The staff spoke English with an accent that was almost incomprehensible and seemed annoyed at the smallest request. The food was edible, no more (know that they served basically the same meal on all 4 flights that I took on this airline).

There was very little entertainment onboard. The film/music choices were pretty limited if you wanted something other than Bollywood.

Overall, the rest of the trip was without problems, but I wouldn't use this airline again.

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Economy CDG - BOM More than 2 years 4 reactions 128 views
Juliette08
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48 traveler reviews

Overall rating

1,91 / 5
1.91 stars over 5 - Based on 22 customers reviews
5 stars
9%
4
9%
3
5%
2
18%
1
59%

Ranking

85

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Ratings summary

Value (price + quality) 2,14 / 5
Comfort 2,67 / 5
Costumer service 2,32 / 5
Your opinion of security 3,06 / 5
Food 2,06 / 5
Management of luggage 2,47 / 5
Comfort 2,67 / 5
Detailed ratings »

Opinions about Jet Airways

Author Title Rating
CMU Terrible customer service 1/5
nmamgain Money-grubbing Airlines with poor customer service 1/5
amit solanki No wheelchair given and luggage not trasferred 1/5
Opinions about Jet Airways

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In France

124 bld Haussmann
75008 Paris
France
Phone: +33 (0)1 49 52 41 15
Fax: +33 (0)1 49 52 41 25
Email: Accessible only to connected users. Create my account

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Updated on 30 July 2014 | Report a problem

Sales  United Kingdom

Jet Airways (India) Ltd
Jetair House
188 Hammersmith Road
W6 7DJ Londres
United Kingdom
Phone: 080 810 111 99

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Updated on 9 April 2014 | Report a problem

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