Worst airline ever (especially for special diets and allergies): Indian customer service at its worst
I booked my whole Indian holiday with Jet Airways: out of 6 flight, only 1 was on-time (international had 5 hours delays while other companies for same destination were all on time…).
Forget about special diet, they have 2 choices: veg and non-veg. For the rest they’ll apologize a lot but you’ll never get your special on any flights. I traveled for 8 hours on 1 apple and a plate of fruit. Crew promised upgrade as compensation for next flight but it never happened.
Staff ignores you, maybe because they don’t speak good English?
Ground staff are useless as they can’t help with connecting flights. Neither will partner companies.
Toilets are filthy, with pool of liquid on the floor, sinks are flooding. They have never been cleaned once throughout the flight.
In-flight entertainment is not relevant or old. Vintage movies and 10 year-old TED talks are the best you find.
Do yourself a favor, book with any other company than jet airways, anyway price is the same.