Jet Airways

61 reviews - - Updated 4 hours ago
9W / JAI

Worst airline/customer service ever experienced...



This airline is without a doubt, the WORST airline I have ever travelled with. Absolutely awful customer service. Both my wife and I got sick from...

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Economy AMS - YYZ 03/2018
mikegrand

The worst customer service ever -. never again



Flying from London to Mumbai, there was an overbooking, and they were looking for volunteers willing to leave on a later flight in exchange for a...

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Economy KTM - LHR 05/2018
Roby Balboa

Delayed departure, horrible staff, wasted a day at Paris airport



I have had a terrible experience flying with Jet Airways internationally. The reasons are as follow: 1. Due to delayed departure from Mumbai, I...

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Economy BOM - CDG 03/2018
Rajvi C.

Never Again



My family and I used Jet Airways to fly round trip from Toronto to Amsterdam.
We choose them because of the price, but even considering that, it wasn't good experience. The plain itself need some upgrade and serious cleaning, the service is careless, horrible food, entertainment ok if you like Bollywood movies.
On the way back our luggage didn't make on time and it was delivered later. Three out of four bags were damaged.
After multiple phone calls, I finally was directed to the right person. I was asked to sent pictures. Over two weeks I was asked to send them again (they couldn't locate them). After two months of leaving unanswered messages and emails, I gave up. We were not refunded or even apologized for the loss.

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Economy YYZ - AMS 12/2016
Gregor

Terrible customer service



In general, the crew is unhelpful and relatively unfriendly, but the worst part was when we checked in at the airport. They let us wait 35 minutes without giving us much information what is going on. Every time we asked we got an unfriendly "please wait for 5 minutes" without any further information. While standing there they ignored us and kept gossiping about previous customers to each other. I doubt someone from the airline reads this (otherwise I guess they would have improved given the bad feedback here), the name tags of the staff were Sapna and Neeru. In the end, we found out that they ran out of space in economy and they went out of their way to make sure we did not get upgraded and it took them so long to find premium members to upgrade.

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Economy DEL - LHR 10/2017
CMU

No wheelchair given and luggage not trasferred



My parents traveled from London to Ahmedabad via delhi.
Even though we booked wheelchair assistance for both in advance, only 1 wheelchair was given.
The ticket was booked from Belfast - Ahmedabad. And check-in luggage was supposed to come directly at Ahmedabad. Also, it was told same at the time of check-in. But still the Jet airways guys asked to take off luggage at Delhi airport and transfer ourself. It was so difficult for senior citizens.
The flight was delayed by 1 hour.
Overall, worst experience with Jet airways

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Economy LHR - DEL 09/2017
amit solanki

mishandle bags fro 6 days on 1 week short vacation.



They mishandle my bags for 6 days, as i requested them to deliver those bag at home address on which they agreed. but for 6 days those bags were seating at Airport but nobody bothers them to deliver it. I personally collected those bag from Airport on the day of my Return journey to USA.
When I asked for reimbursement for 6 days of trouble they put me through & to force to collect those bags from Airport, they simply refused to pay by saying " for resident alien as per our policy guidelines we will not be able to compensate/offer any compensation for the delayed baggage"

DO NOT TRAVEL WITH JETAIRWAYS
service is completely unprofessional, pathetic & untrustable.

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Economy CDG - BOM 06/2017
prakash K.

Money-grubbing Airlines with poor customer service



DEEPLY DISSATISFIED with Jet Airways policy
I booked my flight for 6th July 2017 through Make My Trip and had to cancel on 15th June 2017 because of change in plans. There was a connecting flight (from Dehradun to Bangalore via Delhi), so they applied cancellation charge once for each flight instead of applying it once for each passenger.
Because it was two of us travelling, we needed to pay double the cancellation charge (that's 2 extra cancellation charges...I did not ask to be flown on two airplanes, that's the airline's responsibility)
Earlier I had cancelled a flight on Make My Trip from Mumbai to Delhi (via Ahmedabad) which was Indigo. They only applied cancellation charge once per person. Kudos to Indigo!

Shame on the money-grubbing policies in Jet Airways. You guys should really be embarrassed of your customer-UNfriendly policies.
I communicated this to their customer service, and all the responder had to say was 'It's airline policy.' When I stressed about Indigo, he reiterated 'Every airline has a different policy. This is our (cheats-its-customers) policy.' He offered no solution or apology at all.

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Economy DED - BLR 06/2017
nmamgain
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61 traveler reviews

Overall rating

1,61 / 5
1.61 stars over 5 - Based on 28 customers reviews
5 stars
4%
4
7%
3
4%
2
18%
1
68%

Ranking

74

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Ratings summary

Value (price + quality) 1,89 / 5
Comfort 2,22 / 5
Costumer service 1,92 / 5
Your opinion of security 2,62 / 5
Food 1,86 / 5
Management of luggage 1,88 / 5
Comfort 2,22 / 5
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10 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • Flight pictures #2
  • L'écran de siège 1
  • La config en 1-1-1, les sièges de gauche font face à ceux du milieu. Les sièges de droite sont...
  • Pub pour l'A380 Etihad sur l'IFE escamotable
  • L'écran de siège 2
  • L'intérieur de l'avion
  • Le siège en position lit
  • Le siège en épi
  • Flight pictures #10

4 contacts

Find the best way to contact your airline.

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In France

124 bld Haussmann
75008 Paris
France
Phone: +33 (0)1 49 52 41 15
Fax: +33 (0)1 49 52 41 25
Email: Accessible only to connected users. Create my account

Is it working? 1 positiv votes 0 negativ votes
Updated on 30 July 2014 | Report a problem

Sales  United Kingdom

Jet Airways (India) Ltd
Jetair House
188 Hammersmith Road
W6 7DJ Londres
United Kingdom
Phone: 080 810 111 99

Is it working? 0 positiv votes 0 negativ votes
Updated on 9 April 2014 | Report a problem

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