Jet Airways

59 reviews - - Updated 7 hours ago
9W / JAI

Delayed departure, horrible staff, wasted a day at Paris airport

I have had a terrible experience flying with Jet Airways internationally. The reasons are as follow: 1. Due to delayed departure from Mumbai, I...

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Economy BOM - CDG 03/2018
Rajvi C.

Never Again

My family and I used Jet Airways to fly round trip from Toronto to Amsterdam.
We choose them because of the price, but even considering that, it wasn't good experience. The plain itself need some upgrade and serious cleaning, the service is careless, horrible food, entertainment ok if you like Bollywood movies.
On the way back our luggage didn't make on time and it was delivered later. Three out of four bags were damaged.
After multiple phone calls, I finally was directed to the right person. I was asked to sent pictures. Over two weeks I was asked to send them again (they couldn't locate them). After two months of leaving unanswered messages and emails, I gave up. We were not refunded or even apologized for the loss.

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Economy YYZ - AMS 12/2016

Terrible customer service

In general, the crew is unhelpful and relatively unfriendly, but the worst part was when we checked in at the airport. They let us wait 35 minutes without giving us much information what is going on. Every time we asked we got an unfriendly "please wait for 5 minutes" without any further information. While standing there they ignored us and kept gossiping about previous customers to each other. I doubt someone from the airline reads this (otherwise I guess they would have improved given the bad feedback here), the name tags of the staff were Sapna and Neeru. In the end, we found out that they ran out of space in economy and they went out of their way to make sure we did not get upgraded and it took them so long to find premium members to upgrade.

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Economy DEL - LHR 10/2017

No wheelchair given and luggage not trasferred

My parents traveled from London to Ahmedabad via delhi.
Even though we booked wheelchair assistance for both in advance, only 1 wheelchair was given.
The ticket was booked from Belfast - Ahmedabad. And check-in luggage was supposed to come directly at Ahmedabad. Also, it was told same at the time of check-in. But still the Jet airways guys asked to take off luggage at Delhi airport and transfer ourself. It was so difficult for senior citizens.
The flight was delayed by 1 hour.
Overall, worst experience with Jet airways

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Economy LHR - DEL 09/2017
amit solanki

mishandle bags fro 6 days on 1 week short vacation.

They mishandle my bags for 6 days, as i requested them to deliver those bag at home address on which they agreed. but for 6 days those bags were seating at Airport but nobody bothers them to deliver it. I personally collected those bag from Airport on the day of my Return journey to USA.
When I asked for reimbursement for 6 days of trouble they put me through & to force to collect those bags from Airport, they simply refused to pay by saying " for resident alien as per our policy guidelines we will not be able to compensate/offer any compensation for the delayed baggage"

service is completely unprofessional, pathetic & untrustable.

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Economy CDG - BOM 06/2017
prakash K.

Money-grubbing Airlines with poor customer service

DEEPLY DISSATISFIED with Jet Airways policy
I booked my flight for 6th July 2017 through Make My Trip and had to cancel on 15th June 2017 because of change in plans. There was a connecting flight (from Dehradun to Bangalore via Delhi), so they applied cancellation charge once for each flight instead of applying it once for each passenger.
Because it was two of us travelling, we needed to pay double the cancellation charge (that's 2 extra cancellation charges...I did not ask to be flown on two airplanes, that's the airline's responsibility)
Earlier I had cancelled a flight on Make My Trip from Mumbai to Delhi (via Ahmedabad) which was Indigo. They only applied cancellation charge once per person. Kudos to Indigo!

Shame on the money-grubbing policies in Jet Airways. You guys should really be embarrassed of your customer-UNfriendly policies.
I communicated this to their customer service, and all the responder had to say was 'It's airline policy.' When I stressed about Indigo, he reiterated 'Every airline has a different policy. This is our (cheats-its-customers) policy.' He offered no solution or apology at all.

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Economy DED - BLR 06/2017

Overbooked flight and incompetent staff

The airline overbooked the flight and there was no room on the plane.

Instead of finding me another flight, I was sent to the wrong counter and then the staff member simply left.

There was no one available to book another flight and I was finally helped by someone from a completely different airline.

These guys are practically scammers. The worst staff and no concern for passengers.

Will demand a refund.

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Economy YYZ - SKP 05/2017

Worst airlines of India

Sometimes back I took Jet Airways flight when I was served with stale sweets.

After this I was apprehensive in travelling by this airlines.

Recently, I again travelled by this airlines because of it's timing was suiting me. After using it's toilet I found that there was no soap in dispenser.

One of the crew members informed me that the matter was already on the books but nobody cared to rectify it.

Fortunately, another crew member gave me his personal face wash so that I can wash my hands. My other acquaintances had same kind of experiences with this airlines recently. I'm travelling by this airlines since 20 years and I find that their standards are degrading rapidly. One would find better services at lower prices in other airlines.

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Economy CCU - GAU 04/2017
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59 traveler reviews

Overall rating

1,63 / 5
1.63 stars over 5 - Based on 27 customers reviews
5 stars




Ratings summary

Value (price + quality) 1,89 / 5
Comfort 2,23 / 5
Costumer service 1,96 / 5
Your opinion of security 2,75 / 5
Food 1,9 / 5
Management of luggage 1,96 / 5
Comfort 2,23 / 5
Detailed ratings »

Opinions about Jet Airways

Author Title Rating
Rajvi C. Delayed departure, horrible staff, wasted a day at Paris airport 1/5
Vedika Worst service from Jet Airways 1/5
Shawn Booking cancellation policy. 1/5
Opinions about Jet Airways

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10 travelers pictures

Discover your next flight in pictures

  • Flight pictures #1
  • Le siège en position lit
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  • La config en 1-1-1, les sièges de gauche font face à ceux du milieu. Les sièges de droite sont...
  • L'écran de siège 2
  • L'intérieur de l'avion
  • Flight pictures #7
  • Pub pour l'A380 Etihad sur l'IFE escamotable
  • L'écran de siège 1
  • Le siège en épi

4 contacts

Find the best way to contact your airline.

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In France

124 bld Haussmann
75008 Paris
Phone: +33 (0)1 49 52 41 15
Fax: +33 (0)1 49 52 41 25
Email: Accessible only to connected users. Create my account

Is it working? 1 positiv votes 0 negativ votes
Updated on 30 July 2014 | Report a problem

Sales  United Kingdom

Jet Airways (India) Ltd
Jetair House
188 Hammersmith Road
W6 7DJ Londres
United Kingdom
Phone: 080 810 111 99

Is it working? 0 positiv votes 0 negativ votes
Updated on 9 April 2014 | Report a problem

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