9W / JAI 
Read more about « Worst airline/customer... »Worst airline/customer service ever experienced...
This airline is without a doubt, the WORST airline I have ever travelled with. Absolutely awful customer service. Both my wife and I got sick from...
Read more about « The worst customer service... »The worst customer service ever -. never again
Flying from London to Mumbai, there was an overbooking, and they were looking for volunteers willing to leave on a later flight in exchange for a...
Read more about « Delayed departure, horrible... »Delayed departure, horrible staff, wasted a day at Paris airport
I have had a terrible experience flying with Jet Airways internationally. The reasons are as follow: 1. Due to delayed departure from Mumbai, I...
Read more about « Booking cancellation policy. »Booking cancellation policy.
My daughter and her husband travelling to India and they booked the tickets and aware of cancellation terms which can be done within 24 hrs. when...
Read more about « Never Again »Never Again
My family and I used Jet Airways to fly round trip from Toronto to Amsterdam.
We choose them because of the price, but even considering that, it wasn't good experience. The plain itself need some upgrade and serious cleaning, the service is careless, horrible food, entertainment ok if you like Bollywood movies.
On the way back our luggage didn't make on time and it was delivered later. Three out of four bags were damaged.
After multiple phone calls, I finally was directed to the right person. I was asked to sent pictures. Over two weeks I was asked to send them again (they couldn't locate them). After two months of leaving unanswered messages and emails, I gave up. We were not refunded or even apologized for the loss.
Read more about « Worst service from Jet Airways »Worst service from Jet Airways
I, a 16 year old student booked a ticket on Jet Airways flight from Delhi to Bagdogra .It was the 1st of January and therefore the smog in Delhi...
Read more about « Terrible customer service »Terrible customer service
In general, the crew is unhelpful and relatively unfriendly, but the worst part was when we checked in at the airport. They let us wait 35 minutes without giving us much information what is going on. Every time we asked we got an unfriendly "please wait for 5 minutes" without any further information. While standing there they ignored us and kept gossiping about previous customers to each other. I doubt someone from the airline reads this (otherwise I guess they would have improved given the bad feedback here), the name tags of the staff were Sapna and Neeru. In the end, we found out that they ran out of space in economy and they went out of their way to make sure we did not get upgraded and it took them so long to find premium members to upgrade.
Read more about « No wheelchair given and... »No wheelchair given and luggage not trasferred
My parents traveled from London to Ahmedabad via delhi.
Even though we booked wheelchair assistance for both in advance, only 1 wheelchair was given.
The ticket was booked from Belfast - Ahmedabad. And check-in luggage was supposed to come directly at Ahmedabad. Also, it was told same at the time of check-in. But still the Jet airways guys asked to take off luggage at Delhi airport and transfer ourself. It was so difficult for senior citizens.
The flight was delayed by 1 hour.
Overall, worst experience with Jet airways
Read more about « mishandle bags fro 6 days on... »mishandle bags fro 6 days on 1 week short vacation.
They mishandle my bags for 6 days, as i requested them to deliver those bag at home address on which they agreed. but for 6 days those bags were seating at Airport but nobody bothers them to deliver it. I personally collected those bag from Airport on the day of my Return journey to USA.
When I asked for reimbursement for 6 days of trouble they put me through & to force to collect those bags from Airport, they simply refused to pay by saying " for resident alien as per our policy guidelines we will not be able to compensate/offer any compensation for the delayed baggage"
DO NOT TRAVEL WITH JETAIRWAYS
service is completely unprofessional, pathetic & untrustable.
Read more about « Money-grubbing Airlines with... »Money-grubbing Airlines with poor customer service
DEEPLY DISSATISFIED with Jet Airways policy
I booked my flight for 6th July 2017 through Make My Trip and had to cancel on 15th June 2017 because of change in plans. There was a connecting flight (from Dehradun to Bangalore via Delhi), so they applied cancellation charge once for each flight instead of applying it once for each passenger.
Because it was two of us travelling, we needed to pay double the cancellation charge (that's 2 extra cancellation charges...I did not ask to be flown on two airplanes, that's the airline's responsibility)
Earlier I had cancelled a flight on Make My Trip from Mumbai to Delhi (via Ahmedabad) which was Indigo. They only applied cancellation charge once per person. Kudos to Indigo!
Shame on the money-grubbing policies in Jet Airways. You guys should really be embarrassed of your customer-UNfriendly policies.
I communicated this to their customer service, and all the responder had to say was 'It's airline policy.' When I stressed about Indigo, he reiterated 'Every airline has a different policy. This is our (cheats-its-customers) policy.' He offered no solution or apology at all.
| 5 stars | 4% |
| 4 | 7% |
| 3 | 4% |
| 2 | 18% |
| 1 | 68% |
| Author | Title | Rating |
|---|---|---|
| Roby Balboa | The worst customer service ever -. never again | 1/5 |
| mikegrand | Worst airline/customer service ever experienced... | 1/5 |
| Rajvi C. | Delayed departure, horrible staff, wasted a day at Paris airport | 1/5 |
Find the best way to contact your airline.
Is it working? 1 positiv votes 0 negativ votes
Updated on 30 July 2014 | Report a problem
Is it working? 0 positiv votes 0 negativ votes
Updated on 9 April 2014 | Report a problem
