Complaint to customer service

Review of Ibled J. about the flight Jet4You JAF5407 between Charleroi and Casablanca Mohamed V. on 14/12/2012 in Economy
Ibled J. 8J / JFU CRL / CMN
Note: This review is about an experience that happened more than 3 years ago.

I wasn't able to take this flight for health reasons.
I asked customer service for a "notice of non-boarding " to be able to get reimbursement from my insurance.

To this day, more than 1 month after the request, I haven't received a single document.

My request is therefore:
> either to get the notice of non-boarding
> or learn the procedure to follow in order to get one.

Additional remarks:
Because of all of the complaints to customer service, I have decided to stop calling since the service hangs up without answering, so you pay every time.

General
Overall rating
1 / 5
Value (price + quality)
2 / 5
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By Ibled J., about Jet4You,
Posted online by Florian de What The Flight, on 6 January 2013
This review has been read 59 times
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This review is also available in French.

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