3 reviews - - Updated on 18 May 2015
7L / CRN

Small local airline

This airline is often used for short interior flights in Mexico.
There was a feeling of security since the plane was clean and seemed recent. The onboard service was minimal due to the short distance of the flight.
The plane was on time and the flight was perfect.
The plane was a Fokker 100 (it wasn't my cup of tea but when you don't have a choice . . .).

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Economy OAX - TGZ More than 3 years 1 reactions

Flight from PAP to SCU

I was booked on a flight with Aero Caribbean to travel to Santiago de Cuba for a three-day stay. Departure was scheduled for Friday 27 April at 10:00 am. I arrived at the airport at 8:00 am, then at around 9:40 am I became concerned because the check-in desk hadn't opened. I phoned Aero Caribbean and discovered that the flight would be leaving after 4:00 pm. This meant I lost a day's holiday, a day's work, and I ended up waiting at the airport with nothing to do.

Nobody from Aero Caribbean was there to explain what had happened or apologise. The other passengers and I got the impression that Aero Caribbean didn't care about us at all.

With the situation being so unpleasant, I decided to cancel my trip. It's a pity for me and my holidays, and it's a pity too for Cuba and Aero Caribbean, whose image is being tarnished in the public's eyes.

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Economy PAP - SCU More than 3 years 1 reactions
Jean Claude

Recent planes and good service

In general: this is the best Cuban airline in my opinion. Planes are recent and the service good.

Comfort: adequate enough, no complaints

Service: Small meal served; stunning hostess!

Safety: Nice ATR 72 with superb livery and in good apparent condition.

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Economy HAV - SCU More than 3 years
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3 traveler reviews

Overall rating

4 / 5
4 stars over 5 - Based on 1 customers reviews
5 stars

Ratings summary

Value (price + quality) 4 / 5
Comfort 3 / 5
Costumer service 3 / 5
Your opinion of security 3 / 5
Food 3 / 5
Management of luggage 5 / 5
Comfort 3 / 5
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