A terrible experience

Review of fedup about the flight ASL Airlines France between Kefalonia and Manchester on 17/06/2018 in Economy
fedup 5O / FPO EFL / MAN

Outbound on 10 June. The flight time was delayed by 35 minutes on the departure day and changed without notification. I was then told by a passenger that the time had been changed several times and had started as an early morning flight. At the airport a delay of c another 2 hours came up up on the screen. We were not given any refreshments, apology or explanation. No entertainment. By ushering us down to the gate and waiting there 20 minutes on the stairs on the managed to just avoid the 3 hour deadline. After an extremely cold journey without a single complimentary drink for the long wait we arrived around midnight instead of 6pm in kefalonia and reached our accommodation at 1.30 am. I'll avoid this airline in future.

General
Overall rating
1 / 5
Value (price + quality)
3 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
4 / 5
On board
Comfort
3 / 5
Costumer service
2 / 5
Your opinion of security
3 / 5
Food
2 / 5
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By fedup, about ASL Airlines France, , close to Manchester, England, United Kingdom
Posted online by admin, 26 days ago, view original version
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