Three-hour delay in Madrid

Review of flo040613 about the flight Aerosur between Madrid and Santa Cruz Viru Viru on 08/10/2010 in Economy
flo040613 5L / RSU MAD / VVI
Note: This review is about an experience that happened more than 3 years ago.

Three-hour delay in Madrid.
However, the plane made up for the time in during the flight. Although the crew didn't speak French and spoke English pretty badly, they were helpful and nice. The meal was pretty good. The seats were comfortable. The landing in Santa Cruz was perfect. The ticket was inexpensive. Aerosur is an airline that I would willingly take again.

General
Overall rating
4.5 / 5
On board
Comfort
4.5 / 5
Costumer service
4 / 5
Your opinion of security
4.5 / 5
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By flo040613, about Aerosur,
Posted online by Florian de What The Flight, on 9 October 2010
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This review is also available in French.

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teumoche replied Translate

Vol annulé, bagages perdus, personnel incompétent, vol madrid santa cruz sous traité à l'aller à Air Italy, au retour à Pullmantur, horrrrrrrible les deux fois, et pourtant je voyage à l'arrache très souvent mais là impossible d'avoir de l'eau, de la nourriture, même en payant c'etait galère...
voyage retour qui devait durer 20 h ( cocha - paris), fianlement, on part 12 heures plus tard et le vol dure 32 heures... un changement d'avion de derniere minute à Viru Viru avec panique général... un personnel à terre de Aerosur qui ne comprends rien... 3h30 pour ré enregistrer à Santa Cruz.... bref PLUS JAMAIS

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