It's not the best!

Review of to97170 about the flight Air Antilles Express 3S356 between Cayenne and Saul on 08/07/2013 in Economy
to97170 3S / GUY CAY / XAU
Note: This review is about an experience that happened more than 3 years ago.

My flight had been booked one month in advance, to go see my family. I don’t know how this airline ranks on the regional network (I've always flown with Air Caraibes for the intra-Caribbean flights), but I have to say that the domestic network in the French Guiana could be better. Actually, the ground crew was very unpleasant. For instance, when I was paying my excess baggage after check-in, the person with whom I was dealing kindly made me walk across the entire airport for 88 cents. I didn't have change, so I paid the sum of 30 euros for an excess amounting to 20.88 euros. The agent didn't have change and, apparently, she didn't want to keep the extra! Luckily, I was able to get the money by asking to a kind man, after checking with every store in the airport. Without this, I would not have had a boarding pass. Besides, this agent displayed an extreme arrogance, bordering on insolence. Anyway, the plane was in average shape and moderately clean. Punctuality was disastrous (this time I was lucky, but that has not always been the case with my previous trips with this airline on the same route). Luckily that Saul is a wonderful place that is worth a visit!

Overall rating
3 / 5
Value (price + quality)
1 / 5
On the ground
Check-in and boarding
1 / 5
Management of luggage
3 / 5
On board
1 / 5
Your opinion of security
2 / 5
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By to97170, about Air Antilles Express, , close to France
Posted online by Florian de What The Flight, on 30 July 2013
This review has been read 35 times
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This review is also available in French.

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