Air Antilles Express

15 reviews - - Updated 13 hours ago
3S / GUY

Lost luggage

I did the check in in Guadeloupe 3 heures in advance. We were few passengers flying. My luggage did not arrive to Dominica. At Melville Hall airport there was a girl with no computer and even with any pen. I had to borrow her my pen for her to note my claim. She even did not care about my tag. I asked her if she was not going to contact the depature airport and she said that she will send them a message. The following day, I succeded to have someone on the phone in the afternoon who told me that she was familiar with my claim!!!!! It is my forth day without my luggage and I do not have any news yet...

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Economy PTP - DOM 01/2019

Radio Silence.

Lack of information with this airline. There was a one-hour wait at the airport without any news and no one there to tell us about any kind of delay.

When we arrived there was a 2nd surprise: the luggage had stayed in Saint-Martin. The airline was supposed to call us in the afternoon, but once again we got radio silence, even after several calls.

We had to go to the airport to see if the luggage had arrived and it was just pure luck that we were able to recover them at all.

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Economy SFG - PTP More than 3 years

A competent crew

Checking our bags at the check-in counter was pretty quick. We then went to the boarding room. After sitting there for 15 minutes, we were called to...

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Economy PTP - FDF More than 3 years 21 views

A good regional flight

We arrived at the check-in counter about 1 hour before departure. The check-in didn't start until a half-hour before takeoff. The staff was...

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Economy SFG - PTP More than 3 years 30 views

A delay but in the end a very good flight crew

When we arrived at the Pointe à Pitre Regional Airport, they told us that the flight would be 3 hours late due to mechanical difficulties. Once the...

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Economy PTP - SFG More than 3 years 1 reactions 29 views

An inter-island flight

Took this flight from Point-à-Pitre Airport (PTP) to Martinique Aimé Césaire (FDF) on my way back to France.

The plane was virtually empty, with hardly any cabin crew around.

A non-alcoholic drink was the only refreshment offered.

My baggage was overweight: 28 kg versus the 23 kg permitted.
My Air France "Elite Flying Blue" status didn't entitle me to any excess baggage allowance.

You have to get a boarding pass printed again at FDF. It's not possible to get your entire boarding pass at departure from PTP. Extra time was taken up because of this.

In the Air France lounge at PTP there's very little to eat, but there are various types of rum for aficionados to enjoy.

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Economy PTP - FDF More than 3 years 2 reactions 24 views


Checked-in for the Pointe-à-Pitre to St. Barts flight. They called us for boarding and announced to us... that the flight would be terminating at Saint Martin because there was now no crew available for the flight to St Barts!
There was nobody around when we arrived at Saint Martin. We had to make our own arrangements when it came to finding a taxi and catching a boat to St. Barts. We had to pay for the taxi and the boat, and we haven't heard anything back despite submitting a claim for a refund.
Never known such contempt.
Furthermore, the stewardess forgot to smile for the whole duration of the flight.
Question: does this airline receive subsidies?

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Economy PTP - SBH More than 3 years 3 reactions 36 views

Excellent flight

When we arrived at the airport there was nobody there, so we were able to check the baggage in. Next we went into the departure lounge and waited...

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Economy PTP - FDF More than 3 years 2 reactions 31 views

A very good flight

There was no telly.
There was a cold drinks service.
Both the take-off and landing were gentle. The cabin crew were nice. It felt cool.

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Economy PTP - FDF More than 3 years 1 reactions 9 views


This was a decent 45-minute flight between Pointe-à-Pitre and Saint Martin. In terms of the weather, conditions were favourable; we didn't...

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Economy PTP - SFG More than 3 years 3 reactions 38 views
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15 traveler reviews

Overall rating

1 / 5
1 stars over 5 - Based on 1 customers reviews
5 stars

Ratings summary

Value (price + quality) 1 / 5
Comfort 3 / 5
Costumer service 2 / 5
Your opinion of security 4 / 5
Food 2 / 5
Management of luggage 1 / 5
Comfort 3 / 5
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40 travelers pictures

Discover your next flight in pictures

  • Un ATR-72 d'Air Caraïbes à PTP
  • Flight pictures #2
  • La dérive de l'ATR-42
  • Flight pictures #4
  • Flight pictures #5
  • Flight pictures #6
  • Le roulage
  • Flight pictures #8
  • Place pour les jambes 1M80
  • On arrive
  • En vol
  • L'ATR-42
  • Flight pictures #13
  • Un Aitbus d'Air France à PTP
  • Flight pictures #15
  • On voit l'aéroport au loin
  • L'embarquementa
  • Flight pictures #18
  • En vol
  • Au revoir Saint-Martin
  • Flight pictures #21
  • Vue sur la cabine
  • Flight pictures #23
  • La safety card
  • Flight pictures #25
  • Hello la Guadeloupe
  • En vol
  • Flight pictures #28
  • L'espace au niveau des sièges
  • Flight pictures #30
  • Flight pictures #31
  • En vol
  • Arrivée à l'aéroport de SFG
  • Flight pictures #34
  • L'ATR-42
  • L'embarquement
  • Hello Air Caraïbes
  • Roulage vers la piste
  • Au roulage
  • Flight pictures #40

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Sales  Guadeloupe

Air Antilles
Aéroport Pôle Caraïbes
Phone: +33 (0)5 90 21 14 47

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Updated on 20 November 2014 | Report a problem