Air Arabia Maroc

23 reviews - - Updated 18 hours ago
3O / MAC

Don't do it!

Booked 7 weeks before travel, travel time changed 3 times, last time by e-mail at 18.55 the night before travel.

Air Arabia charged me extra for luggage, as they said it costs extra fuel to carry it. Each time they sent through new flight details, and each time the 30Kg luggage I'd paid extra for in advance disappeared.

The last flight time was too late for me to travel, so I took the early train. Air Arabia have refused to refund me, and refused to refund the extra baggage I paid for, even though the extra luggage didn't fly, so no extra fuel was used.

I couldn't recommend Air Arabia to anyone.

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Economy FEZ - RAK 10/2019
Top flyer


Hi, My flight was due to leave on 27/8. A few days beforehand I discovered, checking my emails, that the flight had been put back to the 29/8. I...

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Economy TNG - BRU More than 3 years 14 reactions 563 views

Repeated changes: not reliable

I've taken this airline twice, and both times the flight was changed at the last minute. My flight was supposed to arrive in Lyon at 11 pm but with the most recent change it arrived at 3 in the morning. It was impossible to leave the airport and go into the city at that hour (no transportation), but that's not the company's fault.
Conclusion: an unreliable airline that changes its schedules randomly without worrying about its customers.

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Economy LYS - CMN More than 3 years 5 reactions 85 views

Went very well

I have taken this airline 3 times and frankly I wasn't disappointed, and I was traveling with an infant. The crew was very friendly and didn't try to sell us lottery tickets like they do on some airlines.
I think the quality/price ratio was very good.

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Economy LYS - CMN More than 3 years 3 reactions 262 views

Unfortunately we arrived late

Unfortunately we arrived late, 3/4 hour before departure, and the pilot flatly refused to let us board. We had left quickly 7 days earlier following the death of my grandfather without a return reservation. What's more, his wife died 2 days later. It was a difficult time and, having left a child in France, we wanted to go home but the plane ticket prices were exorbitant.
We found ourselves at 10, waiting for a response for the pilot but there was no compassion. It's a shame, lost ticket, terrible relationship with the flight crew.
Frankly, a remote area under these conditions is miserable.

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Economy FEZ - MPL More than 3 years 1 reactions 218 views

A recommended airline

A recommended airline. We left on time and arrived early, and they charged reasonable prices. No complaints about the security. The plane was new and comfortable, with a lot of space between the seats, unlike other low-cost airlines. Everything on board cost money, but that's normal on a low-cost flight. The crew was cheerful and mindful of our security.
I wouldn't hesitate to travel on this airline again. Recommended.

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Economy LYS - CMN More than 3 years 3 reactions

I bought tickets for Airarabia once, and that will be the last time

I bought tickets for Airarabia once, and that will be the last time, since the 5/23 flight was moved to 5/26, and the day before check-in they also posted a delay: the departure that was scheduled for 7:10 pm was moved to 3 in the morning on 5/27. All of this shows that the people in charge have no sense of responsibility to or respect for the passengers who are subjected to their airline's negligence. I should say that all of this happened in 2012.

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Economy CMN - LYS More than 3 years 2 reactions

I don't understand why you put this airline on the blacklist

I don't understand why you put this airline on the blacklist. I have taken it very, very regularly (3 to 4 times) and neither I nor my friends, who took it as well, have had a single problem with them.
What's more I don't know of a lot of low-cost airlines that use new airplanes.

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Economy LYS - CMN More than 3 years 3 reactions

Trés bien

Trés satisfait. Vol agréable et à l’heure. Personnel de bord : RAS
Point négatif : sandwich infâme ( chiken Shawarma), pain décongelé caoutchouteux, un véritable étouffe chrétien ! Consommations à bord : prix correct

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Economy FEZ - MPL 01/2019

frais bagages

la campagnie qui vol ses passagers pour exces de bagages sans considérations on faisant payer le poid des sac à main des femmes et la sacoche à documents des hommes si l'addition des deux fais 1 kg vous payer 10 Euros.
la campagnies change le réglement sans avertir les passagers.
je preferes de loin la campagnie ROYAL AIR MAROC et ses 23 Kg et un repas chaud et gratuit que de payer pour les bagages et les repas.
L'équipage rien à dire ils sont formidables serviable, et les pilotes très compétants.
La campagnies doit revoir ses conditions sur les bagages et le service à bord.

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Economy MPL - FEZ More than 2 years 1 reactions
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23 traveler reviews

Overall rating

2 / 5
2 stars over 5 - Based on 3 customers reviews
5 stars

Ratings summary

Value (price + quality) 2 / 5
Comfort 3 / 5
Costumer service 3 / 5
Your opinion of security 4 / 5
Food 1 / 5
Management of luggage 3 / 5
Comfort 3 / 5
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In France

11 rue Auber
75009 Paris
Phone: 0899 19 00 23 (1.34 Eur par appel, 0.34 Eur par minute)

Is it working? 9 positiv votes 16 negativ votes
Updated on 22 August 2017 | Report a problem

Sales  Morocco

203 boulevard Zekrtouni
Phone: 0802 000 803

Is it working? 38 positiv votes 24 negativ votes
Updated on 24 January 2018 | Report a problem

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