Air Arabia Maroc

20 reviews - - Updated on 26 August 2016
3O / MAC
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20 traveler reviews

Overall rating

2 / 5
2 stars over 5 - Based on 1 customers reviews
5 stars
25%
4
25%
3
0%
2
25%
1
25%

Ratings summary

Value (price + quality) 2 / 5
Comfort 3 / 5
Costumer service 1 / 5
Your opinion of security 3 / 5
Food 1 / 5
Management of luggage 2 / 5
Comfort 3 / 5
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Scandalous!



Hi, My flight was due to leave on 27/8. A few days beforehand I discovered, checking my emails, that the flight had been put back to the 29/8. I...

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Economy TNG - BRU More than 3 years 11 reactions 563 views
Apopis

Repeated changes: not reliable



I've taken this airline twice, and both times the flight was changed at the last minute. My flight was supposed to arrive in Lyon at 11 pm but with the most recent change it arrived at 3 in the morning. It was impossible to leave the airport and go into the city at that hour (no transportation), but that's not the company's fault.
Conclusion: an unreliable airline that changes its schedules randomly without worrying about its customers.

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Economy LYS - CMN More than 3 years 5 reactions 85 views
milla974

Went very well



I have taken this airline 3 times and frankly I wasn't disappointed, and I was traveling with an infant. The crew was very friendly and didn't try to sell us lottery tickets like they do on some airlines.
I think the quality/price ratio was very good.

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Economy LYS - CMN More than 3 years 3 reactions 262 views
Akim

Unfortunately we arrived late



Unfortunately we arrived late, 3/4 hour before departure, and the pilot flatly refused to let us board. We had left quickly 7 days earlier following the death of my grandfather without a return reservation. What's more, his wife died 2 days later. It was a difficult time and, having left a child in France, we wanted to go home but the plane ticket prices were exorbitant.
We found ourselves at 10, waiting for a response for the pilot but there was no compassion. It's a shame, lost ticket, terrible relationship with the flight crew.
Frankly, a remote area under these conditions is miserable.

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Economy FEZ - MPL More than 3 years 1 reactions 218 views
sha1527

A recommended airline



A recommended airline. We left on time and arrived early, and they charged reasonable prices. No complaints about the security. The plane was new and comfortable, with a lot of space between the seats, unlike other low-cost airlines. Everything on board cost money, but that's normal on a low-cost flight. The crew was cheerful and mindful of our security.
I wouldn't hesitate to travel on this airline again. Recommended.

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Economy LYS - CMN More than 3 years 3 reactions
op2012

I bought tickets for Airarabia once, and that will be the last time



I bought tickets for Airarabia once, and that will be the last time, since the 5/23 flight was moved to 5/26, and the day before check-in they also posted a delay: the departure that was scheduled for 7:10 pm was moved to 3 in the morning on 5/27. All of this shows that the people in charge have no sense of responsibility to or respect for the passengers who are subjected to their airline's negligence. I should say that all of this happened in 2012.

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Economy CMN - LYS More than 3 years 2 reactions
flaora

I don't understand why you put this airline on the blacklist



I don't understand why you put this airline on the blacklist. I have taken it very, very regularly (3 to 4 times) and neither I nor my friends, who took it as well, have had a single problem with them.
What's more I don't know of a lot of low-cost airlines that use new airplanes.

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Economy LYS - CMN More than 3 years 3 reactions
docdoc
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Retour mouvementé



Nous avons raté notre vol de Fès alors nous avons pris un vol pour Montpellier, départ de Casablanca alors sans moyen de transport Taxi jusqu'à Casa. Puis supplément pour bagages de 200 dirhams pour 2 kg de trop. Oui cela fait trop pour nous, même en racontent notre malheur, on a le culot de nous dire que la compagnie ne fait pas de départ de Fès, ancienne réservation montrée, l'hôtesse est sans réponse et sans excuse et surtout sans geste commercial. La compagnie pense qu'au profit et ne respecte pas l'avis et le soutien à ses passagers. Elle voit en eux que leur compte bancaire.

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Economy CMN - MPL More than 3 years 3 reactions 252 views
jadounette
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Airarnak



Pourtant parti à 10 h de Meknès pour arrivée à 11h à Fès, nous sommes arrivés à 12h30 car accident mortel sur la route donc attente dans la voiture. De plus, manifestation avec CRS à l'entrée de Fès. Arrivée en catastrophe à l'aéroport mais refus d'embarquer; pourtant nous avions que des bagages à mains. De plus de France, j'ai voulu sortir les billets à l'avance. Impossible, la compagnie ne le permet pas. Billets perdus et aucune écoute pour la suite comment faire pour retourner en France. La compagnie ne pense qu'au profit, donc achat d'autres billets retour 759 euros en plus surplus de bagages de 2 kg pour un total de 5 valises. Il ne faut pas abuser des gens et être un peu humain car la compagnie peu s'octroyé des droits et le passagers lui n'a que ses yeux pour pleurer.
Je suis plus que déçu de cette compagnie.

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Economy FEZ - MPL More than 3 years 5 reactions 187 views
jadounette
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5h14 de retard



Je devais prendre le vol du 25 mai 2013 décollant à 19h10 de Nador, deux jours plus tôt je reçoit un mail m’annonçant que le vol est avancé de 25 minutes donc le check-in 3 heures plus tôt c'est à dire à 15h45. Lors de mon arrivée à 15h20 on m'annonce que mon vol n'aura lieu qu'à 23h05. Nous avons finalement décollé à 23h40 heures locale pour arriver à 3h39 à Bruxelles soit 5h14 de retard. Désolant de n'avoir reçu aucun mail d'excuse. J'ai contacté air arabia sur le "contact us"... aucune réponse vraisemblablement nous ne sommes que des numéro pour eux.

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Economy NDR - BRU More than 3 years 4 reactions 181 views
Voyageuryy

3 contacts

Find the best way to contact your airline.

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In France

11 rue Auber
75009 Paris
France
Phone: 0899 19 00 23 (1.34 Eur par appel, 0.34 Eur par minute)

Is it working? 9 positiv votes 12 negativ votes
Updated on 10 April 2016 | Report a problem

Sales  Morocco

203 boulevard Zekrtouni
Casablanca
Morocco
Phone: 0802 000 803

Is it working? 37 positiv votes 20 negativ votes
Updated on 15 June 2016 | Report a problem

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