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Dodgy Airline designed to shaft the customer in every way
Booked to go from EDi to Faro on 3rd May, however my Dad got shot and we now have to either cancel or change date of the flight. Phoned them, to cancel we would lose the £545 it cost us, no refund, but hey theres an option to change the date...sound good right?! WRONG!! They say the prices advertised online is different to what they have on their system, which to me is false advertising! They want to charge us an additional £302 to change the date and charge £35 to make the change!! The online price to book a brand new flight is £421.60, so in theory I should be given a refund for the difference...WRONG! They don’t give refunds of the difference either!! This company practices false advertising and gives customers the false impression that they provide options, but in the end, they try and shaft the customer in every which way they can, even in emergency situations that is beyond our control. If you want good value and good service from an honest airline, go elsewhere!!!
Simply horrible! The windows had no blind they had literally ripped them all out. We were flying at sunset and the sun was straight in our eyes with...
Very poor customer service! First and last time with Jet2
Flight was delayed by 1 hour and 10 min before boarding I was called by the gate to be advised that my seats have changed although I was travelling with an infant and a 6yo. The lady from customer service promised she will change my seats as they were before, after boarding the plane, but she never got on the plane nor sorted anything for us. Very poor and dishonest customer service. Cabin crew also not very helpful, never smiling nor being polite. Will avoid Jet2 in the future. First and last time for us!
Last week I wrote a scathing review about how Jet2 had placed my wife and myself in different rows and different sides of the aircraft for our forthcoming flight despite the fact that there were four seats together nearby. I wrote to the company and today received a response. In a phone call the agent explained that the seats are allocated from the back of the aircraft. However she agreed to refund the £21 I had paid to get seats together. A result! The message though is do not let them away with charging for seats when you do not want to.
Still to go on the flight but the checking in on line is a total scam. They ask you if you want to pick your seat at a cost of £10.50 to £12 per seat or let them choose at no extra cost. What happened? I let them choose. My wife was on an aisle seat, and I was allocated a window seat across the aisle two rows further forward. The plan of the aircraft clearly showed four seats together and available. It cost us £21 to move to two of these seats. I have written to the company to ask if this is company policy to separate families in order extract even more money from their customers. I await a reply.
I chose your site to write my review as there were similar ones to mine. I do not know how other sites give glowing reports about this airline. It was my first flight with them and my last. The security was almost non-existent which led to us being stuck on the runway with the engines running for over an hour whilst they counted the passengers. The information given to us was conflicting and by the time we took off I was really nervous. According to the pilot we had to do a detour because there was a storm over Germany (although I would not have thought that the route went over Germany) so presumably we went over France. We were told at the airport there was a delay because of a French Air Traffic Controllers strike. All in all I do not know why our flight was delayed by 2 and three-quarter hours (15 minutes less than the time they would have to pay compensation). I will never fly with them again and advise my family not to as I believe they are not safe.
