Malindo Air

2 reviews - - Updated 21 hours ago
OD / MXD

Typical budget airline



Very few daily flights on this route so Malindo was only one available. Aircraft presented well, flight crew courteous, seating ok for this aircraft, flight time short so found everything adequate. Departure went smoothly, arrival Penang fine. Major issues with luggage - excess baggage which days before the flight we knew we had. Accessed airline website to advise and pay days before the flight for our excess baggage - site kept refusing to allow to access. Finally gave up. Arrived airport early. Told had to pay 720RM excess, would have been half this cost had I been at airport 4 hours earlier per their website (which I could access). Remember the flight cost was 199RM including 15kg baggage.!!! Airline rudely unrelenting, emailed complaint, kept avoiding the issue. Never again Malindo - very unprofessional

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Economy MKZ - PEN 05/2018
Daer
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2 traveler reviews

Overall rating

2,5 / 5
2.5 stars over 5 - Based on 2 customers reviews
5 stars
0%
4
50%
3
0%
2
0%
1
50%

Ratings summary

Value (price + quality) 3 / 5
Comfort 3 / 5
Costumer service 3 / 5
Your opinion of security 4 / 5
Food 2 / 5
Management of luggage 3 / 5
Comfort 3 / 5
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