Small Planet Airlines

Good price

Flew with them earlier this summer, had a nice experience and tried again, this time with my friend. With them you get what you paid for.

The tickets were cheaper in comparison to other airlines. The flight was on time both times, to and from Tirana.

Staff doesnt seem tired at all and smiled, the captain even said a few jokes to enlighten the mood. It worked. The leg room seemed ok, I enjoyed sandwiches, they tasted really great in comparison to other food that I have tried on other airlines. Had a cabin bag and some luggage, everything was ok with it and I did not even wrapped it to plastic.

Would not hesitate to fly with them again and recommend to others.

Never again

Flight delayed by 14.5 hours. Should have flown at 18.30 and weren't told anything until 21.00.

Had to come back next day for 7am flight but was sat on tarmac for another 2 hours as 180 peoples luggage had "disappeared" apparently.

Flight crew and captain were fine but organisation is awful.

On return journey airport did not have passenger list and delayed check in by 2 hours as they had to enter all passenger details manually (about 10 mins per person).

Wrote to small planet for the legitimate compensation (as per EU law) and still havent had even a response after 3 weeks.

Everyone we spoke to on outward flight said they would never fly with them again.

5hr delay

Once on board the flight was fine - added bonus of a boiled sweet for the descent! This is definitely a budget airline and I suspect this is seen through the planned maintenance (or lack of) of each aircraft.

They have more than their fair share of "technical issues" (ours was broken air conditioning unit apparently) for this very reason.

They really need to up their game in this respect. Having said that, outbound flight was great in all aspects.

No problems experienced.

Despite what I have read about Small Planet Airlines our experience was good.

We flew out from Manchester to Chania on 16th August and back on 30th August. Any delays were minutes rather than hours and the service both ways was very good.

On the return flight the Captain came out from his cockpit to welcome us which is not something I recall experiencing before.

The senior cabin crew member on the return flight was very funny and provoked much laughter from the passengers.

For myself, therefore, I have no grumbles but the stories of huge delays do trouble me and SPA clearly needs to sort out this side of its business, and if it continues, Olympic Holidays, with whom we travelled, needs to reconsider its position otherwise it will lose business.