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Nightmare



I travelled for the first time with my wife via Kuwait Airways and would say that it was the worst experience of my life. It seemed like a never...

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Economy Kuwait Airways LHR - LHE 12/2018
Hanan H.

Worst customer service



Flight delayed for more than 4 hours. No explanation given. No food or beverages provided.

Back in Doha, we complained for the delay and the bad service, they answered within 2 months and agreed to pay us back as per the European Convention and mentioned it would take 4 to 6 weeks to get the refund as soon as we provide our bank details. We did on 28 September. It has been 8 weeks now and nothing has come.

We have to contact them every 3 days, and every 3 days we get the same answer "we will check the problem and get back to you as soon as possible". And nobody gets back to us.

A lot of time wasted, service isnt good either. I was told today that there is no Manager in charge of complaints... so it is whenever the employees decide to process your refund....(!!). Not to mention they fully ignore any follow up you attempt by email. Surprinsingly, they blocked all social media to ensure you cannot complain publicly - great job!

Airport is below average. I was supposed to fly again with them next March, but I will find another airline instead.

Shameful.

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Economy Royal Air Maroc CDG - DOH 08/2018
coco_nuty_sb

Complaint of A KONSTANTELIOU Air Hostess on Aegean Airlines on 01st September 2018



Wrote the following Obervations to Agean Airlines Customer service department with valid Complaint Number four times during a period of two months...

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Economy Aegean Airlines ATH - LHR 09/2018 1 reactions
rakesh

No service tickets booked out of India.



My parents were visiting me to Toronto so I booked their tickets from Toronto with my agent. Unfortunately they couldn't travel. I was asked by jet to send the medical reports and other related documents for the waiver as I informed them before the the departure. I provided them all the docs and then they said they can not provide me waiver because tickets were not booked from Indian location. What the heck ex-cuse is that?? If the tickets were booked with jet-airways , how does the service level can b differentiated on the basis of booking location. If they can not provide same level of service why does they book it outside india, or atleast they should inform during booking that we can't expect same level of service as we r not booking from India.
I talked to even higher level,Ms kavita, support analyst- voice of guests, but so far no help. Hoping that they will resolve my issue soon.

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Economy Jet Airways LKO - YYZ 10/2018
Gem

Travel Agent



I started my experience with China Eastern Airlines in Chicago, IL. They messed up my original schedule and I had to be re-routed. That was Sunday, November 4, 2018. My luggage never made it to its destination. Currently, I still have no luggage. I understand things happen. The customer service has been nothing. Nobody answers phone numbers, nobody communicates the status of my bags. I went to the airport and spoke directly with a representative from China Eastern and told them about my situation. They routed my baggage to a destination where I am not staying or never was staying. So now, it’s Friday, November 9 and still no luggage. The best part is that the offered me for my inconvenience lounge access and a PRIORITY LUGGAGE TAG! What????? I have no luggage! It’s been a horrible experience! I work in the travel industry and will never recommend this airline!

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Economy China Eastern Airlines ORD - MNL 11/2018
LRR

Avoid at all costs



Was supposed to fly from Glasgow but they cancelled the flight and offered to fly us from London instead. They didn’t bother to help us get from Glasgow to London although these are different cities in different countries slmost 650 km apart snd it was their duty. It took me 1 year to get my money back from them and I intend to report them to CAA so they get a hefty fine. From their FB page I could see they make a habit to camcel flights without offering re-routing, they take advantage that people don’t know their rights or don’t want to fight with them. They also have delays most of the time.

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Economy Wizz Air Hungary LTN - OTP 01/2018
Rax

Veuling Airlines Scams Americans



Booked a flight from Nice France to Barcelona on Vueling for a weekend holiday. The morning of our flight we got an email that Vueling was...

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Economy Vueling Airlines NCE - BCN 07/2018
koryluke

Rip off merchants that will ignore your complaint for months and then not address the issues in your complaint



Booking reference and/or flight number K69D48 and issue occurred on: 13/08/2018 I checked my case in at Helsinki airport and was informed that my...

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Economy Finnair HEL - ARN 08/2018
Flash

Four hour delay, one glass of H2O, no compensation



Croatia Airlines has joined Ryanair in my list of airlines to avoid. I flew from London to Split on 10 August 2018. The flight was more than four...

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Economy Croatia Airlines LGW - SPU 08/2018
gc2018

Horrible experience



The worst airline ever. Tactless rude workers at the gate. I was transporting an expensive art work to the exhibition and was out of the size for 10 cm. Employees proposed me to fold it into four parts and put into the backpack, or to leave it in a trash. They were enjoying the situation. I am disgusted and pissed on that company.

Second my experience with them is that they cancelled my back flight because I was late on the second part of my first flight, without letting me know. They refused to pay me the road back and were saying that this is my fault. I had to travel via bus one day longer because of them. And they stay ok with the situation, like no fault at all.

I recommend to avoid that horrible airline. Ukrainian service is Worst ever.

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Economy Ukraine International Airlines VNO - MUC 10/2018
Lena Tkachenka
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List of evaluated airlines

Name Reviews nb Rate
Adria Airways 5 1/5
Aegean Airlines 132 3,91/5
Aer Lingus 72 2,89/5
Aero Condor 1
Aero Service 1 3/5
Aerocaribbean 3 4/5
Aeroflot 57 2,62/5
Aerogaviota 1
Aerolineas Argentinas 34 3,5/5
Aeromexico 19 4/5
Aeropostal 1
Aerosur 7 1/5
AeroSvit Ukrainian Airlines 11 1/5
Afrijet 1
Afriqiyah Airways 36
Aigle Azur 166 1,88/5
Air Algerie 100 1,63/5
Air Antilles Express 14 1/5
Air Arabia 7
Air Arabia Maroc 21 1/5
Air Asia 41 1,8/5
Air Astana 2 5/5
Air Austral 111 2,61/5
Air Baltic 55 2,45/5
Air Berlin 57 1,8/5
Air Bourbon 1
Air Cairo 3 1/5
Air Caledonie 6 3/5
Air Canada 114 3,14/5
Air Canada Jazz 4 4/5
Air Canada Rouge 8 3,4/5
Air Caraibes 165 3,27/5
Air Century 1 4/5
Air China 82 2,24/5
Air Comet 19
Air Corsica 51 3/5
Air Côte d'Ivoire 10 2,5/5
Air Dolomiti 3 4/5
Air Europa Líneas Aéreas 123 2,7/5
Air France 1622 3,65/5
Air Greenland 2 5/5
Air Iceland 2 4/5
Air India 90 3/5
Air Ivoire 1
Air Jet 1 1/5
Air KBZ 4 4/5
Air Lituanica 3 1/5
Air Macau 1
Air Madagascar 31 1/5
Air Mali International 2
Air Malta 17 3,5/5
Air Mauritius 43 2,67/5
Air Méditerranée 399 2,5/5
Air Memphis 12
Air Midwest 1 5/5
Air Moldova 2 1/5
Air Mooréa 2
Air Namibia 2 4/5
Air New Zealand 29 4,33/5
Air Nostrum 16 2,83/5
Air One 1
Air Panama 1 4/5
Air Senegal International 1 1/5
Air Serbia 13 2,33/5
Air Seychelles 40 2,22/5
Air St Pierre 2 5/5
Air Tahiti 6 4,67/5
Air Tahiti Nui 63 2,67/5
Air Tanzania 1
Air Transat 123 2,45/5
Air Vanuatu 2 3/5
AirAsia India 1 2/5
Airblue 1
Aircalin, Air Calédonie International 26 2,33/5
Airlinair 12 5/5
Airtran Airways 2 3/5
Alaska Airlines 6 1/5
Alitalia 146 2,57/5
Alitalia Express 2 3/5
All Nippon Airways 13 5/5
Allegiant Air 1
Alpi Eagles 1
Amaszonas 2 4/5
AMC Airlines 3 2/5
American Airlines 189 2,59/5
American Eagle 2 3/5
Andes Líneas Aéreas 2 4,5/5
Angkor Airways 1 4/5
Arik Air 2 3/5
Arkia 10 4,83/5
Armavia 2 1/5
Asian Wings Airways 2 5/5
Asiana Airlines 14 2/5
ASL Airlines France 153 2,68/5
Astra Airlines 26 3,27/5
Atlantic Southeast Airlines 1
Atlas Blue 9
Atlasjet 2 2/5
Aurigny 1 3/5
Austral Lineas Aereas 2 3/5
Austrian 47 4,25/5
Avianca 19 3,33/5
Aviastar Mandiri 2 4/5
Axis Airways 2
Azerbaijan Airlines 1 4/5
Bangkok Airways 46 4,25/5
Batik Air 3 3,5/5
Belair Airlines 3 4/5
Belavia 9 1,75/5
Berjaya Air 2
BH Air 2 3/5
Binter Canarias 7 4,67/5
Blue Air 4 1/5
Blue Panorama Airlines 11 1/5
Blue1 2 4/5
bmi 3
BMI Regional 6 3,2/5
Bmibaby 1 1/5
BQB Líneas Aéreas 3 1/5
Brit Air 25 3/5
British Airways 246 3,1/5
Brussels Airlines 188 2,34/5
Bulgaria Air 5 2,67/5
CAA - Compagnie Africaine d'Aviation 1
Camair-Co 1 1/5
Cambodia Angkor Air 2 4/5
CanJet Airlines 12 2/5
Caribbean Airlines Inc 1
Caribbean Star Airlines 1
Carpatair 1 5/5
Cathay Pacific 68 3,42/5
Cebu Pacific Air 21 2/5
Chalair 3 1/5
China Airlines 6 5/5
China Eastern Airlines 63 2,44/5
China Northwest Airlines 1
China Southern Airlines 53 1,63/5
Cityjet 22 1,43/5
Comair Limited 5 4/5
Compagnie Aérienne Mali 1
Condor (Thomas Cook) 48 1,52/5
Continental Airlines 18
Conviasa 1 5/5
Copa Airlines 8 1,5/5
Corendon Airlines 10 5/5
Corendon Dutch Airlines 1 3/5
Corsair 273 2,93/5
Croatia Airlines 15 3/5
Cronos Airlines 1
Cubana de Aviación 67 1,75/5
Cyprus Airways 1 3/5
Czech Airlines CSA 27 3/5
Daallo Airlines 1
Danish Air Transport 1 3/5
Delta Air Lines 131 3,6/5
Dniproavia 1
Dragonair 6 3/5
Druk Air 1 3/5
Dutch Antilles Express 4 1/5
Eastar Jet 1 3/5
Eastern Airways 3 1/5
Easyjet 610 3,12/5
Easyjet Switzerland 101 3,65/5
Edelweiss Air 40 3,25/5
Egyptair 43 4/5
El Al Israel Airlines 35 1,91/5
Emirates 323 3,68/5
Enter Air 210 2,27/5
Equaflight Services 7 1/5
Equatorial Congo Airlines 3 4/5
Estonian Air 1
Ethiopian Airlines 54 4,4/5
Etihad Airways 212 3,53/5
Etihad Régional 7 4,33/5
Euralair 2 3/5
Eurowings 4 3/5
Eva Air 24 5/5
Fiji Airways 3 1/5
Finnair 46 3,2/5
Firefly 3 4/5
Fly540 - Five Forty Aviation 1 5/5
Flybe 51 1,63/5
Flydubai 7 2,33/5
Flyglobespan 1
Freebird Airlines 6 4/5
French Blue 2 1/5
Frontier Airlines 1 4/5
Gabon Airlines 1
Garuda Indonesia 24 3/5
Georgian Airways 2 5/5
Germania 11 3,75/5
Germanwings 10 4/5
GoAir 1 4/5
Gol Transportes Aereos 12 3,2/5
Golden Air 2 3/5
Gulf Air 28 2,11/5
Hainan Airlines 6 4/5
Hawaiian Airlines 6 4/5
Helvetic Airways 7 5/5
Hermes Airlines 57 1,5/5
HEX Air 3 1/5
Hifly 1 1/5
Holidays Czech Airlines 6 2/5
Hong Kong Airlines 1 1/5
Hong Kong Express Airways 2 1/5
Hop ! 195 3,67/5
Horizon Air 1
Iberia 285 2,57/5
Iberia Express 6 1/5
Icelandair 35 1,53/5
Indian Airlines 2 4/5
IndiGo 5 2/5
Indonesia Air Asia 7 3/5
Interjet 1 4/5
Iran Air 3 3/5
Iraqi Airways 1 1/5
Island Transvoyager 1
Israir Airlines 1 5/5
Japan Airlines 26 4,38/5
Jet Airways 64 1,47/5
Jet Konnect 2 1/5
Jet Time 1 3/5
Jet2.com 15 1,55/5
Jet4You 49 1/5
Jetairfly 130 2,79/5
JetBlue Airways 10 1/5
Jetstar 20 2,67/5
Jetstar Asia 9 3/5
Juneyao Airlines 1 5/5
KD Avia 3
Kenmore Air 1 4/5
Kenya Airways 32 2,83/5
Kingfisher Airlines 4
KLM City Hopper 4 2/5
KLM Royal Dutch Airlines 153 3,05/5
Korean Air 15 5/5
Korongo Airlines 1 1/5
kulula.com 2 2,5/5
Kuwait Airways 41 1,83/5
La Compagnie Boutique Airline 13 2,33/5
LAN Airlines 27 3,18/5
LAN Argentina 3 3,33/5
LAN Ecuador Aerolane SA 1 5/5
Lan Peru 15 5/5
Lao Airlines 5 3/5
LIAT 4 1/5
Linhas Aéreas de Moçambique 1 2/5
Lion Air 11 2,5/5
Lithuanian Airlines - FlyLal 1
Lloyd Aereo Boliviano 2 4/5
LOT Polish Airlines 28 3,71/5
Lufthansa 267 3,62/5
Lufthansa Cityline 12 5/5
Luxair 26 3,67/5
Mahan Airlines 2 4/5
Malaysia Airlines 96 2,58/5
Malev Hungarian Airlines 5 1/5
Malindo Air 2 2,5/5
Malmö Aviation 2 4/5
Martinair 1
Meridiana 4 4/5
Merpati Nusantara 6 2/5
Mexicana 1
Middle East Airlines 21 3/5
Mistral Air 2 1/5
Monarch Airlines 1 4/5
Montenegro Airlines 3 3/5
Moscow Airlines 1
Nextjet 1 3/5
Niki 7 5/5
Nok Air 11 2,5/5
Northwest Airlines 6 5/5
Norwegian Air Shuttle 51 3,18/5
Nouvelair Tunisie 83 3,4/5
Olympic Airlines 10 4,67/5
Oman Air 83 2,85/5
Onur Air 27 2,67/5
OpenSkies 29 3,5/5
Pakistan International 4 3/5
Passaredo Linhas Aéreas 1 5/5
Peach 2 4/5
Pegasus Airlines 36 1,78/5
Peruvian Airlines 3 1/5
Philippine Airlines 6 1/5
Pluna 4 1/5
Porter Airlines 5 4/5
Portugália 12 5/5
Precision Air 1 4/5
Pullmantur Air 28 1/5
Qantas Airways 37 3,47/5
Qatar Airways 260 3,92/5
Regional 13 4/5
Rossiya-Russian Airlines 3 3/5
Royal Air Maroc 323 2,19/5
Royal Jordanian 25 1/5
Ryanair 453 3,32/5
S7 Airlines 2 3/5
Sabena 2 4/5
Santa Barbara Airlines 1
SATA Air Acores 1
Sata International 1 1/5
Saudi Arabian Airlines 12 2,29/5
Scandinavian Airlines System 66 3/5
Scoot 3 3,5/5
Seaborne Aviation Inc 1 3/5
Sénégal Airlines 4 5/5
Shanghai Airlines 5 3,67/5
Shenzhen Airlines 1
Silkair 12 3,22/5
Silver Airways 1 4/5
Singapore Airlines 102 3,83/5
Sky Airline 8 4/5
Sky Airlines 3 3/5
Sky Work Airlines 3 5/5
Small Planet Airlines 127 2,63/5
Small Planet Airlines Italia 1 5/5
Smart Wings 55 3,06/5
Societe Nouvelle Air Congo 1 3/5
Sonair 1 4/5
South African Airways 13 3/5
Southwest Airlines 9 3/5
Spanair 4
SpiceJet 4 5/5
Spirit Airlines 13 3/5
Spring Airlines 1 3/5
Srilankan Airlines 50 1,8/5
Sriwijaya Air 1 4/5
Star Peru 2 3/5
Stobart Air 1 2/5
STP Airways 1 1/5
Sun Air of Scandinavia 1 4/5
Sun Express 7 1/5
Sunwing Airlines 3 1/5
Swiftair 2 3/5
Swiss 231 4/5
Swissair 4 4/5
Syphax Airlines 37 1/5
Syrian Arab Airlines 4
TAAG Angola Airlines 1
Taca Intl Airlines 1 5/5
TACV Cabo Verde Airlines 25 1,33/5
Tailwind Airlines 28 1,75/5
Tam Linhas Aereas 32 2,95/5
TAP Air Portugal 207 2,98/5
Tarom 7 1/5
Tassili Airlines 1 3/5
Thai AirAsia 6 4/5
Thai Airways Intl 107 3,36/5
Thai Smile Air 3 5/5
Thomas Cook Airlines 5 1,75/5
Thomas Cook Airlines Belgium 8 4/5
Thomson Airways 2 3/5
Thomsonfly 1
Tiger Airways 7 3/5
Tigerair Australia 1 4/5
Trans Air Congo 6 4/5
Transaero Airlines 1 3/5
Transasia Airways 2 3/5
transavia 338 3,24/5
Travel Service Airlines 54 3,03/5
TUI Netherlands 3 4/5
TUIfly 19 3,27/5
Tunisair 141 3,86/5
TunisAir Express 15 3,5/5
Turkish Airlines 188 3,42/5
Turkmenistan Airlines 1 1/5
Twin Jet 3 4,5/5
Tyrolean Airways 2 3/5
Ukraine International Airlines 41 1,88/5
United Airlines 130 2,64/5
United Eagle Airlines 1 2/5
US Airways 63 1/5
Utair Aviation 3 3/5
UTair-Ukraine 1 3/5
Uzbekistan Airways 5 4/5
VietJetAir 4 5/5
Vietnam Airlines 119 3,44/5
Virgin America 5 5/5
Virgin Atlantic Airways 24 1,38/5
Virgin Australia 18 3,8/5
VLM Airlines 1 5/5
Volotea 456 3,86/5
Vueling Airlines 331 2,17/5
Westjet 9 1/5
Widerøe 1 3/5
Winair 8 1,5/5
Wind Jet 2 1/5
Wings Air 2 4/5
Wizz Air Hungary 48 1,81/5
WOW air 31 1,87/5
Xiamen Airlines 1 4/5
XL Airways France 474 2,3/5
Yemenia Yemen Airways 2
Zambezi Airlines 1
Zest Airways Incorporated 4 1/5