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8209 travellers have written 16673 reviews about 388 airlines and 4911 flight paths

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Recent reviews


6hr delay due to apparently technical problems but I am note sure what to believe with this outfit. Too much to share on the catalogue of subsequent issues. Showed up Flybe for what they really are, a shambles with a total disinterest in there passengers and concerning maintenance of their aircraft

Aircraft appear dated. Seating is 2 x 2 which is good
No entertainment apart from watching the aircrew performance
Food - 2nd customer to be asked following start of service and no sandwiches.
Plane was cold in both direction - probably saving money on the heating or it probably broke like a lot of other things seemed
Captains info - minimal but no problem prefer them to concentrate on flying plane and getting where we are going safe and efficiently
Check In in Prague was a complete joke. - Ground staff poor
Flight attendants - poor.

Read more about « Avoid »
Economy Flybe PRG - SEN New

Cancelled Flights

I had booked a holiday for two to Berlin for sightseeing and to see the Christmas markets.
Our flight, BE4421, was to leave Doncaster/Sheffield on Monday, 04/12/2017 at 18:30.
At approx, 13:00 that afternoon we received news that my mother-in-law had a stroke. Obviously, we went to the hospital and missed the flight.
At 00:18 on Tuesday 05/12/2017 I received an email informing me that both flights had been cancelled, return flight BE4422 on Monday 11/12/2017,
I was told that Flybe automatically cancel all flights if you're a no-show for any flight. I was also informed that I was due no refund.
I wonder how much Flybe got for the seats I had already paid for the return journey?

My mother-in-law is doing ok!

Read more about « Cancelled Flights »
Economy Flybe DSA - TXL New 1 reactions

Air France do not care about their customers

Air France cancelled my first flight, then the replacement flight was delayed, resulting in a missed flight, an 8 hour wait at the airport and an extra stopover in Korea. It took 27 hours to reach my destination and I received NO form of compensation. What's more, there was no bus to rush us to our flight after the delay like other connecting flights got - the cabin crew just told us to hurry so we ran through one of the biggest airports in the world with luggage, only to be told that there was no way we would have got on. In fact, after complaining they sent me 2 generic emails that were exactly the same saying there was nothing that they could do. I will NEVER be flying Air France again and would urge others not to either. They treat their customers so badly and just don't care when something goes wrong, which apparently happens a lot judging by all the bad reviews I'm now reading online.

Read more about « Air France do not care about... »
Economy Air France LHR - KIX 10/2017

Stay away from Wizz Air if you can!

The service is terrible, the staff are rude and the customer service is appalling! They are very stringent with the rules and do not care about the customers at all. I have seen them preying on customers to get more money by measuring and weighing customers bags to the gram/mm.

They have absolutely no compassion either, if you need to change or cancel your flight because a direct family member has died, or been taken to hospital, or if you have had a family emergency preventing you from keeping your reservation they will still charge you to cancel it or change it, they will not even allow you credit to use later. There is no such thing as 'consideration of special circumstances' with this company despite their website saying there is. The Wizz air attitude is that the Customer comes last. I say again, do not use Wizz Air unless you have no other option!

Read more about « Stay away from Wizz Air if... »
Economy Wizz Air Hungary BHX - WAW 08/2017
Basia Badek

TERRIBLE AIRLINE. Chhose other airines

I went on a week vacation from the us. Landed in Paris, took a flight to Madrid and had the worst experience ever with this airline. First off, staff is very rude, they lost my luggage i spent half of my vacation going back to the airport because they found the luggage separately in different days, spent money on taxis to go to the airport to pick up the luggege twice and when i was there they would make me feel that it was my fault. They are absolutely rude in both airports. Paris and Madrid. I will never fly this airline or any airline affiliated with it, such as KLM or Delta because they are probably just as horrible. There was literally a line of at least 25 people with the same issue. Dont say i didnt warn you.

Read more about « TERRIBLE AIRLINE. Chhose... »
Economy Air France CDG - MAD 11/2017
Arturo Bandera

Never again

The check in was very efficient and staff were great! The flight was smooth and attendants efficient. Leg room was almost non-existent for anyone more than 150cm tall. The seats were taken from a Medieval Torturer's handbook; the food was almost inedible! In fact, after three legs of flight with Silkair (Cairns-Singapore-Da Nang - Singapore) I rejected the offer of any further food. I will never fly with Silkair again even though that means that I will need to travel by train for a distance of over 1500km to get to the next International Terminal. And, yes, the pilots also need to learn that they really do NOT need to slam the plane down onto the runway when there is no crosswind, turbulence etc.

Read more about « Never again »
Economy Silkair SIN - CNS 11/2017
Ian C

Avoid at all costs. Terrible airline with no accountability.

Flights was 12 hours late due to their rickety old airplane being deemed unfit to fly. That's just the way it is, they said. Backstory: Needed to...

Read more about « Avoid at all costs. Terrible... »
Economy Belavia IEV - LED 08/2017

MEA is failure

REVIEW 11 November 2017 Timeframe: 7:23 AM – 4:00 PM Pacific time I am a US Navy Sailor and I am not authorized to travel to Lebanon due to mission...

Read more about « MEA is failure »
Economy Middle East Airlines BEY - LHR 11/2017 1 reactions

THOMAS COOK, a transatlantic version of RyanAir

I have flown across the Atlantic on countless occasions, from the days of Freddie Laker, Pam Am, Monarch etc., to more recent credible airlines, such as Virgin, BA and recently Thomson’s, and must say my flight with Thomas Cook was by far and away the worst I have ever experienced.

A total of over three hours of delays, no apologies, no consideration.

Rude staff, poor food, charges for every little item, £5 for a coffee or a warm beer, no offering of water, completely contradictory to medical advice not to allow dehydration on board a plane, £3 for headphones, an extra £5 for entertainment, no rear seat screens, you are told to download an App to your device but no charging points provided. The Thomas Cook Clone "airtanker" from Manchester must be the most dated plane flying the Atlantic.

Food was very poor and the only beverage was a tiny cup of coffee or cold tea.

Paid extra for legroom but couldn't use the overhead locker because the crew were using it

Avoid this airline at all costs, rubbish service.

Read more about « THOMAS COOK, a transatlantic... »
Economy Thomas Cook Airlines MAN - MCO 09/2017

Didn't even get the chance to fly!

We booked flights to Jamaica on the day they were first advertised by Virgin (11 months before departure). The tickets were non refundable and we're tied to school holidays, so we also went ahead and booked our hotels (non refundable). All sorted and 10 months to look forward to our big family holiday.

Then on 18th Oct 17, Virgin cancelled our flights (no reason given). We were not offered alternate flights on the same day with other airlines. They just offered us Economy flights leaving a day later and getting back 2 days earlier (meant losing 3 days out of 14). So we had to request a refund and rebook on another airline - cost increase of 50% on original fare. And to top it off, 3 weeks later and Virgin are still holding onto our ("loan") money that they have enjoyed, interest free, for the last 6 months!! These guys are no different to Ryanair.

It seems incomprehensible that consumer contracts with the airline does not offer any protection from this sort of behaviour. How is that we are not able to cancel or change anything once we book but they can do what they like?

Read more about « Didn't even get the chance... »
Business Virgin Atlantic Airways LGW - MBJ 10/2017

What customer service

We have not yet even flown with Alitalia but experience so far has been very poor indeed. We had been warned about the airline but we had no choice...

Read more about « What customer service »
Economy Alitalia LHR - SCL 11/2017

No response for almost four months

My flight NY-Kyiv was delayed in last moment with no explanation. I had to find hotel in NY City in the middle of the night. It cost me $220. I wrote to UIA customer service twice asking for refund, but didn't get any response at all during almost four months. I tried to call to this company, but their associate told me they don't discuss any problems over the phone. They can do it only online and it takes up to 90 days. She confirmed that they got my letter and asked me to wait a few days for response. But I never heard anything back from this company. It was the worst service I ever had, and I will never use this company again.

Read more about « No response for almost four... »
Economy Ukraine International Airlines JFK - KBP 07/2017

Terrible customer service

In general, the crew is unhelpful and relatively unfriendly, but the worst part was when we checked in at the airport. They let us wait 35 minutes without giving us much information what is going on. Every time we asked we got an unfriendly "please wait for 5 minutes" without any further information. While standing there they ignored us and kept gossiping about previous customers to each other. I doubt someone from the airline reads this (otherwise I guess they would have improved given the bad feedback here), the name tags of the staff were Sapna and Neeru. In the end, we found out that they ran out of space in economy and they went out of their way to make sure we did not get upgraded and it took them so long to find premium members to upgrade.

Read more about « Terrible customer service »
Economy Jet Airways DEL - LHR 10/2017


Completely disappointed with Wizz Air Hungary! September 27, 2017, Bucharest airport, Wizz Air flight # W6 3494, flight confirmation code M8FQ2M. My...

Economy Wizz Air Hungary OTP - CLJ 09/2017

My flight was cancelled.

I booked our holiday a few months ago and each of us was looking forward to this trip. When we arrived to the airport everything was fine.After some...

Read more about « My flight was cancelled. »
Economy Easyjet GLA - PMI 10/2017

Robbed by United Airlines

We first informed United Airlines via email on September 13th, several weeks before we were to embark on our journey with regards to changing one...

Read more about « Robbed by United Airlines »
Economy United Airlines TPE - SFO 10/2017

Pegasus Airlines has appalling customer service and I would not recommend them.

After booking a flight for 2 passengers I realised that I had input a surname incorrectly. After searching the Pegasus website trying to find how to...

Read more about « Pegasus Airlines has... »
Economy Pegasus Airlines BJV - STN 09/2017

Do not fly with this airline - unfriendly customer service

I had a flight today from Bangkok to Ranong. I am fully aware that I booked a low-class ticket. However, at that night there was heavy rain in...

Read more about « Do not fly with this airline... »
Economy Nok Air DMK - UNN 10/2017

Terrible airline - flights are delayed with no real reason.

Our flight was significantly delayed because of "weather conditions at the destination airport". Well, I checked the arrivals in our destination airport and figured that there were at least 5 other airlines landing at the same time with no issues. Only our flight was delayed, because (as I guess) they put a small plane that cannot tolerate any deviations in weather.
The Belavia manager at the airport was absolutely unhelpful and even didn't try to solve this situation. In conclusion I really advise to never fly with Belavia.

Read more about « Terrible airline - flights... »
Economy Belavia MSQ - KGD 10/2017

Total scam!!! Never again!!

The airline's way of making money is by making you pay a120€ fine (60€ each way) for not writing your middle while booking your flight, even thought the option was never given during the booking! After going on Tripadvisor I realised that hundreds of people got cheated the same way!! It's nothing less than organised crime and nothing is being done to stop it!!!
It ended up costing me twice as much as flying with a decent airline!!! So this was the first and the last time I ever fly with them!

Read more about « Total scam!!! Never again!! »
Economy Blue Panorama Airlines TIA - FCO 10/2017


In July 2017 myself, my wife and 2 children aged 1 and 3 travelled to Mauritius. As a regular kestrel Flyer, I expected better treatment and better...

Read more about « THINK TWICE. DO NOT BOOK... »
Economy Air Mauritius LHR - MRU 07/2017

Don't fly TAP

Worst service I've ever experienced! First the flight was overbooked, then they offer money (a credit card) and a new flight for the next day...

Read more about « Don't fly TAP »
Economy TAP Air Portugal LIS - LHR 10/2017
Catarina Schedel

Aggravating! Atrocious.! An airline that blatantly does not care about its passengers.

No Condor check in agents at YVR, only substitute agents freelancing from other airlines like Mexico airlines. Agents do their best to appease desperate passengers being told flight is overbooked. Wheelchair bound passengers helpless left at their own .No assistance available. Condor has not registered their request and provided for assistance. Plane delayed at gate and on tarmak. Missed connection in Frankfurt. Crappy food served. Attempts to communicate with Condor by email and phone unsuccessful. No customer service.
On the positive side: toilets, so the smallest ever seen, had sufficient paper towels.

Recommendation: avoid whenever possible.

Read more about « Aggravating! Atrocious.! An... »
Economy Condor (Thomas Cook) YVR - FRA 10/2017

Do not ever buy tickets from Etihad. will steal off money from you and no customer centre for you. no respect at all for customers

I was advised that etihad is the best airline ever. now, i am writing this to people to know that this is a scam and second worst airline ever. DO...

Read more about « Do not ever buy tickets from... »

Reply from the airline
Business Etihad Airways CAI - MEL 10/2017

The continuing story from the "Impolite and bad service"

I waited for a report back from the customer support department of the Emirates head office but after a few days I didnt recieve any reply.I thought...

Read more about « The continuing story from... »
Economy Emirates DXB - PNH 08/2017

Female flight attendant yelled at me for me voluntarily taking our trays to the back!

I can't help but want the world to know how bad my sister and i were treated by Alitalia when we were to take our flight from Rome to Winnipeg...

Read more about « Female flight attendant... »
Economy Alitalia FCO - YYZ 09/2017 1 reactions

Very bad experience, every flight, consistently, very bad (unless you like to be treated like cattle)

My company started to book me on easyJet (Flexi fare). What a nightmare ! I've waited 10 flights to see if things would improve... they didn't :-(...

Read more about « Very bad experience, every... »
Economy plus Easyjet LGW - CDG 10/2017

A reasonable experience let down by catering

I have seen reviews posted over a year ago highlighting the poor food but having just experienced a return trip between London and Vancouver, I have...

Read more about « A reasonable experience let... »
Economy plus Air Transat LGW - YVR 09/2017 1 reactions

The worst airline we have ever encountered!

We had a connecting flight from Athens to Milos and halfway on the plane, we were told that the flight needed to return back to Athens because of...

Read more about « The worst airline we have... »
Economy Aegean Airlines ATH - MLO 08/2017 3 reactions


I will not comment about the bad services of the airlines since you can read lots of reviews about this. My complaint is more about the insufficient management and indifference of the cabin crew against an uncomfortable situation created by passengers. On 15th of september I flied from NY to Kiev in a plane full of Hasidic rabbis who are extremely unrespectful people, they were not sitting at their place, gathering at the exit gate to pray where I was sitting,walking around continuously, singing as if it was their private plane. They were still standing still and getting their cabin bagage while we were landing! The problem is that the crew did not seem any interest to manage the situation, except one lady to whom I asked to take control but she was too delicate to warn them so I had to argue with these people for 10 hours because they were jeopardising our safety standing at the exit gate, disturbing me by continuously passing in front me, making rumour and didn't let me sleep. THIS COMPANY DOESN'T CARE ABOUT THE COMFORT OR SAFETY OF THEIR PASSENGERS. SPEECHLESS!

Read more about « TERRIBLE »
Economy Ukraine International Airlines JFK - IEV 09/2017

18 hour total delay

Don't even know where to begin. After a 3 hour delay due to extended maintanence we got on the plane which smelled with uncomfortable. Got on the runway and then stopped. We sat there for over an hour, before we found out the plane had a fault and we would have to wait to be towed off the runway. Messages from the pilot very difficult to understand. Staff were not rude but not overly apologetic.
Finally got off the plane to find out our flight originally meant to leave at 8am would leave at 2 the following morning meaning an 18 hour delay. Basically Enter Air thought it would be okay to put everyone on an old broken plane. Thankgod it never actually left the ground. 2am flight still left late. Flight home late too. Food options okay for a 4 hour flight. Sent off my compensation letter a month ago and heard nothing yet. Will never fly with them again.

Read more about « 18 hour total delay »
Economy Enter Air MAN - RHO 08/2017
Amy smith

Lack of service

To begin with the online check in doesn't make much sense.
When you book a seat you would be able to check in 14 days before departure. We managed to do so for the flight to our destination, but it seemed impossible for the return flight, even less than 14 days before this flight. When calling the UIA srvice desk and asking for an explanation they couldn't give a straight answer, and the employee never came back to me after she left me hanging on the phone to do some further inquiries of her own. The second time I called I got some b.s. explanation. Checking in for the return flight isn't possible before making your flight to your destination because in case you wouldn't make the first flight you would already be checked in for the return flight which you are not going to make... Like I said, b.s!!!

The flight itself had a delay of an hour, and asking a stewardess for the reason you don't get an answer but just a stupid smile.

Half the flights we made with UIA were delayed, and when having another option we wouldn't fly with them.

Read more about « Lack of service »
Economy Ukraine International Airlines HRK - KBP 08/2017

The worse airline and costumer service

My first and worse experience with Condor airline, stay away from this airline! After more than 3 hours delay in Frankfurt with no explanation, 11 of us lost our connection in Vegas. First of all, Condor airline doesn't have any office in US. Although in Frankfurt they assured us that they will take care of our connection flight, after an hour searching for a representative, a lady told us that Condor never take responsibility for any lost connection!
We had to spend the night in Vegas to find a new ticket the next day.

Read more about « The worse airline and... »
Economy Condor (Thomas Cook) HHN - LAS 08/2017

Appalling Customer Services - avoid at all costs

Flybe has an appalling customer service and try at all costs to squeeze more from customer. In most cases you can't change your flight online within 36h of your flight (i.e. if the check-in has been made) and they phone service operate reduced hours. Result, if you have an emergency in the evening and need to change your early morning flight, forget about it, you will be given a no-show and completely lose your ticket. They won't even let you pay a fee, the booking is wasted.

My son had to be taken to A&E overnight and I tried to change my flight at 1am. Flybe won't let you do it: neither online or over the phone are available. I emailed Flybe be during the night I called customer services the next day. I then emailed Flybe the doctor's prescription as requested and still received a "Sorry, there's nothing we can do, your ticket is voided".

Recommendation: do like many others and just avoid this terrible airline. If not for the tiny planes, bad in-flight service or the minimal overhead storage, do it for the appalling customer services.

Read more about « Appalling Customer Services... »
Economy Flybe ABZ - LCY 09/2017
Davi Q.

Insulting behavior at the airport

My name is Ali Afzali Kusha and I am a full professor at The University of Tehran. I had an unpleasant and in fact very bad experience with the...

Read more about « Insulting behavior at the... »

Reply from the airline
Economy Etihad Airways LAX - AUH 07/2017 8 reactions

Dangerous Airseychells

Hi There, It was very worse, staff(Lulu) in Joburg at counter are very rude. I was travelling from Johannesburg to Hyderabad ,my booking  number is...

Read more about « Dangerous Airseychells »
Economy Air Seychelles JNB - HYD 09/2017

They hire theifs!

We flew from London to Malta and when we arrived to Malta, we were the last couple to get off the plane and all that were left on the plane were...

Read more about « They hire theifs! »
Economy Air Malta LGW - MLA 09/2017

Don't take Vueling Airlines!

Our group of 10 people's flight has been canceled with unknown reason, emailed them many many times over 6 months. We still have 6 people haven't received our refunds, we've went to their counter directly in Barcelona and they said they cannot do anything then asked me to call customer service. Their attitude was awful during the call and they still do nothing afterwards. Today I just found they put my email into blacklist when I tried to sent email to them. This is the second bad experience from them, our first one was the flight has delayed for 5 hours, and we nearly missed our cruise! Please everyone don't take Vueling Airline! They cannot be trust completely!

Read more about « Don't take Vueling Airlines! »
Economy Vueling Airlines BCN - FRA 06/2017

20 days and still not able to refund my tickets

I have reserved flying tickets on flight XG2340 from Hurghada, Egypt to Frankfurt, Germany on 01.09.2017.

Unfortunately, due to delays in my Visa issuance I had to cancel my tickets by sending an email to crm@sunexpress.com on 28.08.2017 with reference number 1708-SUN-07934, however, NO ONE REPLIED ME.


On the flight day someone contacted me and told me that in order to be refunded I have to send documents that prove that my Visa was delayed, and I did sent the required documents on the same day as requested. NOW IT IS 20 DAYS AFTER I HAVE SENT MY REFUND REQUEST AND NO PROGRESS!!!

Read more about « 20 days and still not able... »
Economy Sun Express HRG - FRA 09/2017

No wheelchair given and luggage not trasferred

My parents traveled from London to Ahmedabad via delhi.
Even though we booked wheelchair assistance for both in advance, only 1 wheelchair was given.
The ticket was booked from Belfast - Ahmedabad. And check-in luggage was supposed to come directly at Ahmedabad. Also, it was told same at the time of check-in. But still the Jet airways guys asked to take off luggage at Delhi airport and transfer ourself. It was so difficult for senior citizens.
The flight was delayed by 1 hour.
Overall, worst experience with Jet airways

Read more about « No wheelchair given and... »
Economy Jet Airways LHR - DEL 09/2017
amit solanki

Bad customer service and baggage handling

Flight itself was ok, about 50 min, nothing special to add. But they lost our baggage, if we didn't persistently call the airport we wouldn't have our bags for a week because they are lazy. One bag was badly damaged and valuable thing was missing from the bag. We did everything they told us to do to report it but they didn't honor it and it took 3 months for them to pay us around 20% of the replacements and extra expenses we had for days. Very rude, try to blame it on the customer, if you don't live in Slovenia and your only communication is over emails it takes 2 to 3 weeks for them to reply even if you send them email right after they sent one. That day they lost baggage for 3 different passengers and when we had our return flight there were two more passengers that said they lost their bags so this is normal for that airline. It was a cheaper option to fly with them, but it was not worth the extra cost later. I would never fly this airline again. Hope this helps someone.

Read more about « Bad customer service and... »
Economy Adria Airways MUC - LJU 06/2017

Child abuse on board

We've all had bad experiences with Airfrance but on September 12, I had the absolute worst experience imaginable on flight AF570 from Paris to...

Read more about « Child abuse on board »
Economy Air France CDG - CAI 09/2017

Nasty airline

Booked and paid $14000 for 9 passengers 8 months back. Received an email couple of months back informing about rescheduling of flights. We got it rebooked and have been waiting for tickets for the last 2 months (Case#2017081937008923). I have called their customer service relentlessly for the last 2 months and have even emailed the CEO Peter Bellew and head of customer service for understanding the delay. No one has any answer, we are still waiting for our tickets. Kindly stay away from this airline, it's just going to give you grief, book your tickets with a decent airline.

Read more about « Nasty airline »
Economy Malaysia Airlines SYD - BOM 09/2017

A pleasant surprise

Didnt expect that much, as heard mixed reviews.

Well was proven totally wrong! A good welcome when boarding followed by pre-flights fizz.

For a short flight, was offered to hot choiches for a main course. Unvortunately I chose the veal which was overcooked and chewy, but the rest of the offer was very good quality Greek food. After main course, a fine desert followed. A pleasant surprise was a Metaxa whcih ive never had before.

For a short haul internal european flight in business class, the seat pitch is the same as economy but have the advantage of the middle seat being blocked out, much as Swiss, LH BA do, so cannot complain about that as im used to that,

Throughout the journey the cabin crew were friendly and attentive and gave excellent service.

Would definately fly with them again.

Read more about « A pleasant surprise »
Business Aegean Airlines FRA - SKG 09/2017

Unbelievably poor support and booking system meant flight prices went up 50% in the time it took them to answer one simple question!

While attempting to book a flight I had a basic question about luggage that I thought it would be best to clarify with them before clicking to...

Read more about « Unbelievably poor support... »
Economy Jet2.com RHO - STN 08/2017

Is a bad flight company don't trust to their web site ! Is a fake company

Is a VERY bad company ! Nobody care about the guest! They are unpolite with any education. We arrived at airport 2 hours before the departure. We...

Read more about « Is a bad flight company... »
Economy TAP Air Portugal LIS - MXP 09/2017


I flew from Sao Paulo, Brazil to Tel Aviv, Israel via Casablanca, Morocco and it was the most terrible flight ever! When I arrived at Casablanca to...

Read more about « NEVER AGAIN! »
Economy Royal Air Maroc GRU - TLV 02/2017

Rude Cabin Crew and unbelievably slow service

The flight was ready to depart 15 minutes early, then having sat on the tarmac for some time, the captain announced that ground crew had forgotten...

Read more about « Rude Cabin Crew and... »
Economy Enter Air JSI - LGW 09/2017 3 reactions

Horrible Airlines

Airline stewardess was rude. I had two sweaters stolen out of my baggage and when I got to the hotel called to file a claim. They stated I couldn't since I had to do it immediately after I got off the plane with my luggage. Who checks their baggage immediately after getting off plane says, NOBODY!! I spoke with several customer reps who were straight up rude and even a manager.Nothing was resolved I was SOL. Do not fly with this airlines if you do not have to and at the least CHECK your baggage before leaving the airport. Their employee know they can steal because most people do not check them and they can't get in trouble. Very sad and bad experience and customer service.

Read more about « Horrible Airlines »
Economy Aegean Airlines HER - ATH 05/2016

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