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Reviews are written by occasional or frequent flyers. These travellers want to share their flight experience and help other travellers.
Read more about « Poor customer service »
Poor customer service
We had planned to have a two day visit in Amsterdam before joining a Tuscany tour on June 6. After checking into our room we received a message from Transavia that our June 8 flight was cancelled because of a planned strike of Italian air traffic employees. We were able to rebook our flight to the next day so we would be in Pisa I'm time for our Tuscany tour but we missed one day of our two day stay in Amsterdam incurring extra expenses of the room in Amsterdam and a prepaid visit to the Anne Frank museum of $250. We filed a complaint with Transavia and were denied. $250 is a lot of money to us as we are both retired. If you can fly with another company please do as Transavia certainly will not look after the customers interests.
Economy transavia AMS - PSA New
Read more about « What an awful service »
What an awful service
First time on an Easyjet Plane, and it will be the last time I accept an easyJet flight, even if it is the cheapest flight available. Why? Well not...
Economy Easyjet STN - IBZ New
Read more about « Extremely Bad Service »
Extremely Bad Service
The flight from Heathrow to Kuala Lumpur was a new flight MH4. It was hard to call for the steward/stewardess as the button was too far. I'm in an...
Economy Malaysia Airlines LHR - KUL 07/2018
Read more about « Condor at Frankfurt -... »
Condor at Frankfurt - Highway to hell
100% I wish to NOBODY!!! Have you ever been **cked up because of airline company mistake??? So you will support me in here: 7th July 2018 10:30 AM I...
Economy Condor (Thomas Cook) FRA - CUN 06/2018
Read more about « My first air travel Spicejet... »
My first air travel Spicejet review
My view on jotting down a Spicejet Review. I saw a heavy rush during morning hours at Mumbai airport, which is a common knowledge and most people will try & reach early to avoid any unwanted issues. However, nothing can prepare you for long queues and that too, Mumbai crowd! However, I am amazed at the level-headedness and dexterity of the ground staff at airports. In this case, SpiceJet who manage such an unruly crowd so nonchalantly that gives the most seasoned customer care professionals goosebumps in their midsection. Within 10 mins I had my boarding pass and then ushered to the waiting coach whizzing past the security check. Kudos to Priyanka, the check-in counters executive and thank you to SpiceJet.
Economy SpiceJet BOM - CCU 03/2018
Read more about « Horrible »
The flight was programmed to depart at 4:45 pm and suddenly without any mail information or any other kind of information they had delayed the flight at 9:10pm. I had to be interested by my self because I did not find the flight on the screen to let me and other people like me know that the flight had been delayed at 9:10 and it did not start again at 9:10 am but 9:35 a half hour more late like it was not enough. The girls on the host sportel were rude and arrogant the worst customer service. I missed an important job meeting for the blame on them and they did not even have the trouble to reimburse me or even be heard.
I will totally not recommended
Economy Blue Panorama Airlines TIA - FCO 07/2018
Read more about « Do not fly woth Sleazyjet »
Do not fly woth Sleazyjet
Don't fly with easyjet. I was due to fly from Paris to Nice in May and our flight got cancelled, so easjet booked us a hotel for the night (nice of...
Economy Easyjet NCE - BRS 05/2018
Read more about « Flights from hell... Airline... »
Flights from hell... Airline doesn't care
Departing San Francisco to Las Vegas an hour flight was cancelled due to Mechanical was booked on a flight to Seattle to Las Vegas 5 and a half hour flight no food no drinks no compensation
Celebrating my daughter's birthday we have now lost our hotel that we had to pay for and all the activities we were doing tonight.
We had not eaten as we were going to eat when we arrived in Vegas they did not offer its food or drink or any compensation the worst Airline ever worse than the cheap airlines
Call the airlines they said sorry this is the best we could do No Remorse whatsoever in them they put ice on a flight San Francisco Seattle Las Vegas 5 and 1/2 hours
Will never fly this Airline again and I am a frequent flyer they do not care about their customers only the dollars they make they had no remorse whatsoever
Economy Alaska Airlines SFO - LAS 07/2018 1 reactions
Read more about « Worst airline i've ever... »
Worst airline i've ever travelled with
On June 23rd we flew from Budapest to Odessa, having to change in Kiev, where our flight was delayed. The big shock was arriving at Budapest airport...
Economy Ukraine International Airlines ODS - BUD 06/2018
Read more about « June 2018 Vacation »
June 2018 Vacation
Flight was cancelled twelve hour before boarding. Was not changed. This was a family vacation. Was not notified to this day of why it was cancelled. Had to get another flight from a airport in a DIFFERENT state. Had to drive in the middle of the night to another state for a new flight. When we got there the flight was delayed from 7:00,8:00,9:00,10:00. Yes! It was changed FOUR times. Coming home after the trip the flight was delayed a hour, then we finally got on the plane & was delayed TWO more hours! This was the first time flying JetBlue & It was the worst flight experience going and coming!
Economy JetBlue Airways RIC - BGI 06/2018
Read more about « Rip off, dirty, uncaring »
Rip off, dirty, uncaring
Worst airline. Staff did not even smile like on other airlines when we got on to the plane. Inside, the interior was old and dusty. The toilet was...
Economy Srilankan Airlines BKK - CMB 06/2018
Read more about « THE WORST COMPANY EVER »
THE WORST COMPANY EVER
THEY ARE THE WORST COMPANY EVER! We were in Tenerife, they canceled a flight, lying the all day not admitting that and keep saying the flight was...
Economy Thomas Cook Airlines TFS - LGW 02/2018
Read more about « The best air travel... »
The best air travel experience ever
Not only the most efficient, courteous airline i have ever traveled, but one of the best overall customer experiences with any company. I will talk about this company to any one who will listen. They upgraded us from HEL-LHE-JFK to direct flight and got us 2 rooms in a very nice hotel. We were able to sleep in and get home 6 hours earlier. The only reason I am able to be at work now. Our experience to SVO the other way was just as good. The flight left 20 minutes late, not because of Finnair, but because SVO basically shut down to watch Russia beat Spain in penalty kicks of the World Cup game. Everything else about the flight was top notch. Food, comfort, check in and boarding.
Economy Finnair HEL - JFK 07/2018
Read more about « Worst airline and worst... »
Worst airline and worst Customer service ever
Flew to Frankfort for Cancer to treatment. They lost luggage which had my cancer medication and clothes for the stay. They promised it would be...
Economy Condor (Thomas Cook) MSP - FRA 05/2018 1 reactions
Read more about « My depression »
I flew to Minsk for five visa-free days. With me, I had a small purse with a purse and documents. All my things, clothes, hygiene products, souvenirs were in the luggage. In Minsk, the weather changed, it was very cold and I fell ill. Several times I tried to call the number at the airport, but no one picked up the tube, or was busy. Today is the fourth day, no baggage. Tomorrow morning, I'm leaving. Without everything.
Everyone knows that in Europe there are no such prices as in Belavia. for this amount that I paid for the flight, they did not return my things to me, ignored all my calls and provided me with a depressive condition.
Economy Belavia CDG - MSQ 06/2018
Read more about « Worst Experience Ever! »
Worst Experience Ever!
Me and my friend had the worst possible experience with Pegasus and Istanbul Sabiha Gokcen Airport (SAW) staff; on June 29th 2018 we were going from...
Economy Pegasus Airlines IST - IKA 06/2018
Read more about « Horrible customer service »
Horrible customer service
Recently my wife and kids traveled to Jordan on RJ (Royal Jordanian) in June 2018. I had purchased their tickets back in March 2018 from my travel...
Economy Royal Jordanian JFK - AMM 06/2018
Read more about « Horrible Employee "Welcome... »
Horrible Employee "Welcome to France, you have no power against me"
A serious system problem overcharged my girlfriend for her additional baggage. The Iberia/Vueling supervisor came to check, and instead of checking...
Economy Vueling Airlines CDG - LGW 06/2018
Read more about « Destination change, without... »
Destination change, without notice, day before flight
Booked a return flight from London Stansted to Bastia, departing 1/7/2018 and were issued with e-tickets confirming our travel.
Tried to check in online in the early hours of 30/6/2018 (i.e. 30 hours before departure as instructed) only to find that our outbound tickets now seemed to relate to a flight to Ajaccio, departing more than 10 hours later so hat we would arrive at Ajaccio just before midnight on Sunday 1st July.
We have hotel accommodation and car hire reservation arranged in Bastia for 1st July but efforts to contact our booking agent (budgetair.co.uk) have been unsucessful sofar - no answer to any of the contact numbers provided or response to urgent emails seeking explanation/solution.
Air Corsica - unable to contact anyone based in UK and their suggestion (FAQ) on website is to raise any query with airport check in desk - not so straightforward when airport is c.170 miles away from home.
Completely unacceptable and any suggestions for action/contact much appreciated - urgently!!!
Economy Air Corsica STN - BIA 06/2018
Read more about « Best Budget Airline 2017... »
Best Budget Airline 2017, 2018 and beyond
My family and I switched to Flybe in a bid to avoid Ryanair and it's the best decision we ever made. We used to fly to London Stansted but we switch...
Economy Flybe DUB - SEN 06/2018
Read more about « Delays, delays, delays »
Delays, delays, delays
In one trip I had to fly Tunis Air 4 times. Only one of them was not delayed. The first one, from Amsterdam to Tunis was delayed for 6 hours. The return flight was delayed for 3 hours.
Positive: the crew was nice.
The planes are old. The toilets don't function well so even if you feel adventurous enough to fly Tunisair, don't accept a seat close to the toilets. The smell is unbearable.
The temperature was way too hot. Passengers had to ask for A/C and still it was way too hot.
The quantity of the food is average, however the quality is really bad.
The service of the flight attendants in the plane was good, however ground staff in Tunesia Airports was rude.
Economy Tunisair AMS - TUN 05/2018
Read more about « Exciting for a 13 y.o. »
Exciting for a 13 y.o.
For a kid at that age, the whole experience was exciting. The entertainment included watching the view through the window, flight controls, and pilots doing their job. There were no snacks or meals, or flight attendants. Our tickets were the old red carbon copy coupons, all hand written. One would check in at the gate, walk to the aircraft, show your ticket to the pilot, and hop on. On this day, it was warm outside, and inside the plane. Take off was normal but exciting. Landing is even more exciting, landing at a big airport with big airliners there. Convairs, DC-3, 4, &6's, Connies, and a F27. The staff and crew were very courteous and professional.
Economy Air Midwest DDC - ICT More than 3 years
Read more about « worst service and support... »
worst service and support from staff as we were not allowed to board the flight
Hi, Am Dalu Baburaj, Myself & My friends namely • Anand • Aravind • Aswin recently made a trip to Russia for the FIFA World Cup 2018. Our tickets...
Economy Aeroflot SVO - DEL 06/2018
Read more about « A Comprehensive review of... »
A Comprehensive review of SWISS / EDELWEISS Airlines overview of flights between Costa Rica and England via Zurich rated on a scale of 1 – 10 , 1 being Terrible , 10 being excellent .
Punctuality. We used four flights on this particular trip with Swiss Air or its share code partners , of which NONE were on time according to the...
Economy Swiss BHX - SJO 06/2018
Read more about « Attacked by passenger then... »
Attacked by passenger then victim blamed and laughed at by staff
I experienced a traumatic incident on my flight with Jet2 yesterday, whilst travelling alone.. I was aggressively harassed by a man and when I...
Economy Jet2.com BHX - REU 06/2018 1 reactions
Read more about « Another delay or regular... »
Another delay or regular delays....
Left greek hotel on time at 18.30 for 45 minute transfer. Flight due to leave 21.55. Advised not to go through security until 2200 earliest as there was a delay (delayed outward also). Finally left 2340. Staff ushering us on board gave garbled explanations about cause of delay, contradicting each other so no proper reason given. First few rows were issued with a blanket. I was row 8 and asked for one as it was very cold on way out. Attendant was abrupt - "No - the captain will turn the heating on later". Up to my knees was cold the whole way. Older attendant was pleasant and professional. Seat/legroom ok.
Having spoken with other holidaymakers on the island and staff this kefalonia flight operates with a regular delay. Minimal rereshment choice. No complimentary drink for delay. Was the captain really out of hours?
Luggage handled efficiently although scratched.
Economy ASL Airlines France EFL - MAN 06/2018
Read more about « A terrible experience »
A terrible experience
Outbound on 10 June. The flight time was delayed by 35 minutes on the departure day and changed without notification. I was then told by a passenger that the time had been changed several times and had started as an early morning flight. At the airport a delay of c another 2 hours came up up on the screen. We were not given any refreshments, apology or explanation. No entertainment. By ushering us down to the gate and waiting there 20 minutes on the stairs on the managed to just avoid the 3 hour deadline. After an extremely cold journey without a single complimentary drink for the long wait we arrived around midnight instead of 6pm in kefalonia and reached our accommodation at 1.30 am. I'll avoid this airline in future.
Economy ASL Airlines France EFL - MAN 06/2018
Read more about « Stranded in another country! »
Stranded in another country!
Horrible service. I booked a flight from a different airline into Amsterdam which was delayed, so I missed my KLM flight. I assumed they would move...
Economy KLM Royal Dutch Airlines AMS - SLC 06/2018
Read more about « Customer service nightmare »
Customer service nightmare
My husband and I were flying from Dublin to Amsterdam before this flight. Unfortunately, that plane ended up taking off an hour later than expected...
Economy KLM Royal Dutch Airlines AMS - SLC 06/2018
Read more about « Typical budget airline »
Typical budget airline
Very few daily flights on this route so Malindo was only one available. Aircraft presented well, flight crew courteous, seating ok for this aircraft, flight time short so found everything adequate. Departure went smoothly, arrival Penang fine. Major issues with luggage - excess baggage which days before the flight we knew we had. Accessed airline website to advise and pay days before the flight for our excess baggage - site kept refusing to allow to access. Finally gave up. Arrived airport early. Told had to pay 720RM excess, would have been half this cost had I been at airport 4 hours earlier per their website (which I could access). Remember the flight cost was 199RM including 15kg baggage.!!! Airline rudely unrelenting, emailed complaint, kept avoiding the issue. Never again Malindo - very unprofessional
Economy Malindo Air MKZ - PEN 05/2018
Read more about « Worst company »
I bought a ticket for my aunt, as a gift for her birthday. Wanted she made a trip to Israel. It was her first flight in life!!! Can you imagine how she was exited. But them spoil everything! She passed a strong checking, interview where they talked with her like with a criminal, undressed her. Didn’t give her a water, took all her stuff and pills. Poor, she was so much scared.. Is it normal to act like that with people ? It is not human! It’s rude and irrespectfull. There is no service at all! I’m very andry and totally disgusted with them!
Economy El Al Israel Airlines KBP - TLV 06/2018
Read more about « Lies and extra payments for... »
Lies and extra payments for nothing!
My hubby is a tall man. 6'6" or 198cm. We always book exits if possible, even if its extra. We were happy on our flight back home we found a "second exit row" is "only $45 per person more" so we PAYED it. On our flight we learned row 23 middle is average small row and they wanted another €80 or $100+ per person to "upgrade" us....so we payed extra $90 total for absolutely nothing!!!
Also on our flight to Europe crew was over an hour late without any explanation and we nearly missed connective flight!
But with the extra payments and lies about extra room they really made me mad! Do not pay them and do not fly with them!
Economy Condor (Thomas Cook) FDF - LAS 06/2018
Read more about « Greedy, Non-empathetic... »
Greedy, Non-empathetic airline. AVOID
I fly numerous airlines all over the world; and Finnair customer service and supervisory staff are the worst I've experienced in 60 years! We are flying them in a few months; and I've had to call them 16 times (supervisors almost impossible to reach) to try and talk to them about a severe medical condition my son recently experienced. He almost died and is having significant issues. Doctors say he cannot fly for the rest of the year. We tried to cancel the tickets; for a refund OR a credit for the future.
They are like INCONSIDERATE, NON-APATHETIC robots! We have doctors letters, etc. and they don't care! They want their cancellation fees; no one could have seen this coming; that his doctors would say no travel (he's had condition for years and it never affected his travel options until now).
Cold hearted, inconsiderate people and management! GREEDY - Not valuing a long term client who travels often! Stupid, in my opinion. If they don't value people; they don't deserve your business either!!
Economy Finnair LAX - LHR 06/2018
Read more about « Avoid if you have a choice »
Avoid if you have a choice
I fly weekly and only ever take flybe if there are no other options. The latest issue is the last straw. Today I needed a quick exit from the plan to get to an appointment. I paid for seat 1b and all was fine. Checked in...still fine (other than the online system failing and me needing to resort to printing my own boarding pass). Get to the gate and they have moved my to the back of the plane. No apologies and no refund. Apparently it's a me problem not a flybe problem.
On the plane the seats are very uncomfortable...worn out. Aircon is almost non existent.
Annoncemennts are uninformative...left sitting with no aircon in the heat for 15 min without explanation.
And all this for more money than your average b7dget airline
Economy Flybe DUB - SOU 06/2018
Read more about « no gate to board made us... »
no gate to board made us missed a fly and rip off us last minutes tickets
We could not find the gate to board after checked in, we called them they told 15 minutes they come. We lost 4 hours no one come. They kicked us out of the air port 10 minutes before the next fly to ask us to pay for the next 5 minutes fly. How come we get a new tickets and check in security and walk to the gate for 5 minutes? the new ticket is 10 times expensive than the one we paid! What the rip off??? Never want this easyjet exist any more! Never want to see or fly with easyjet again! Terrible air fly!
Economy Easyjet LTN - CDG 03/2018
Read more about « Worst airline/customer... »
Worst airline/customer service ever experienced...
This airline is without a doubt, the WORST airline I have ever travelled with. Absolutely awful customer service. Both my wife and I got sick from...
Economy Jet Airways AMS - YYZ 03/2018
Read more about « Worst airline ever »
Worst airline ever
American Airlines is LITERALLY THE WORST airline I've ever flown. My 5:00 a.m. flight to Charlotte was delayed a little over an hour, because the AC...
Economy American Airlines EWR - CLT 05/2018
Read more about « Don't »
Utterly dreadful organisation of passengers and total lack of communication with them, some of whom were delayed by more than 27 hours with little in terms of compensation offered except for a hotel room.
Online check-in dysfunctional, chaos at MXP check-in desk, after boarding the plane (operated by Bulgarian Airways) stood still for more than 90 minutes, no announcements at all, let alone explanations or apologies.
The toilets wouldn't flush then the plane was landed in LGW where it took an hour before passengers could disembark. A coach was arranged for onward journey to Southend and we were lucky enough to find a representative (not of Flybe) who took us to the coach.
Avoid at all costs - a disgrace of the highest order: heads should roll!
Economy Flybe MXP - SEN 05/2018
Read more about « The worst customer service... »
The worst customer service ever -. never again
Flying from London to Mumbai, there was an overbooking, and they were looking for volunteers willing to leave on a later flight in exchange for a...
Economy Jet Airways KTM - LHR 05/2018
Read more about « They ruined our entire... »
They ruined our entire vacation
After flying over 24 hours to get to our last leg of travel. My husband and I presented our boarding passes and were told by the agent that we could...
Economy plus Air Europa Líneas Aéreas CDG - AGP 01/2018 1 reactions
Read more about « Racist rude staff - do not... »
Racist rude staff - do not use this service ever!
Black and Brown sisters spend your hard earned money elsewhere!! Nobody deserves to be treated like shit especially by an airlines company like...
Economy Air France CDG - MAN 05/2018 1 reactions
Read more about « good service from Jet2 »
good service from Jet2
Last week I wrote a scathing review about how Jet2 had placed my wife and myself in different rows and different sides of the aircraft for our forthcoming flight despite the fact that there were four seats together nearby. I wrote to the company and today received a response. In a phone call the agent explained that the seats are allocated from the back of the aircraft. However she agreed to refund the £21 I had paid to get seats together.
A result! The message though is do not let them away with charging for seats when you do not want to.
Economy Jet2.com GLA - ACE 05/2018
Read more about « Don’t fly Condor if you want... »
Don’t fly Condor if you want reliable flights and schedule
It’s one thing to have less space and bare services for a good price but another when you cannot rely on the scheduled flights at all! Only fly...
Economy Condor (Thomas Cook) FRA - PIT 05/2018
Read more about « Horrible experience: would... »
Horrible experience: would not recommend this airline
I fly 3+ times a year internationally and this was my first time flying Aer Lingus. The transatlantic flight from Seattle to Dublin was delayed, awfully dirty and the seats wouldn't recline. The staff was impolite. The entertainment options were extremely limited and they did not have any working headphones.
The domestic flight from Dublin to Birmingham was worse; it was delayed and the management was a mess. As I was getting through security, the airline updated the monitors that the flight had left, whereas they hadn't even started boarding. The also lost and damaged my luggage and were always unaccessible whenever I reached out. This flight was cheap and the food (on the transatlantic carrier only) was good but the pros are not worth the hassle. I would recommend finding a better airline. Their organization is a mess and they are unreliable. I'm regretting booking my return flight through them. If you do decide to fly through them, get travel insurance and cover your bases.
Economy Aer Lingus SEA - BHX 05/2018
Read more about « Departure time changed... »
Departure time changed without reason
This is a warning for those of you that are thinking of using this airline in the future.
I booked a return trip with STP Airways from Lisbon to Sao Tome e Principe in March 2018 departing 00:05 -16th June.
After receiving the booking email confirmation, I booked a connecting flight from UK to Lisbon leaving six hours between flights, in case of delays on departure.
Beginning of this month, STP Airways sent an email advising the departure flight had been changed to 21:45 - 15th March.
Cutting the story short, after numerous emails and telephone calls to the airline, I was forced to change my UK departure to an earlier flight in order to be able to make the connection in Lisbon.
STP Airways claimed no liability and I was left with a GBP400 bill.
My personal advice, DON'T BOOK TRIPS WITH THIS AIRLINE unless you are prepared to spend a load of cash changing bookings or cancelling trips.
A concerned passenger
Economy STP Airways LIS - TMS 05/2018 4 reactions
Read more about « Damaged luggage NO HELP! »
Damaged luggage NO HELP!
This airline managed to break two Samsonite hard shell bags which have made it all over the world including domestic flights in Asia. They did this on both journeys to and from Swiss to the UK. They have failed to help with this issue since March and the bags are valued over 1K GBP. They do not respond to emails and do not fix your bag! I would rather fly BA any day at least you can count on getting your bags repaired or replaced in the event something happened to them. With this airline if your not Swiss you have NO chance! DONT FLY! Sometimes cheaper is not better! In my case, I only flew the airline because there are no other direct flights between the two cities , however in the future I would rather go via London than flight direct with this airline ever again!
Economy Edelweiss Air ZRH - EDI 03/2018
Read more about « No problems whatsoever »
No problems whatsoever
Excellent for budget airline, but obviously not when compared with full price. i was dreading this flight, having read innumerable excoriations on...
Economy Enter Air LGW - CFU 05/2018
Read more about « Horrible service, inordinate... »
Horrible service, inordinate delay, Broken Baggage, discourtesy treatment. No business etiquette.
Dear Sir, I booked for my travel to Chennai from Riyadh in your airlines, for the travel date 19 th June 2018 by the following flights With your...
Economy Srilankan Airlines RUH - MAA 05/2018
Read more about « We flew to Prague with Wizz... »
We flew to Prague with Wizz air
Flew to Prague with Wizz air. On the way out there they got us all on the plane. Pilot announced 20 minute delay, that's alright it's only 20...
Economy Wizz Air Hungary LTN - PRG 05/2018
Read more about « They replaced our flight... »
They replaced our flight with one two days later then would not allow us to cancel and refund
Extremely sketchy airline. They cancelled our flight back from Paris due to "operational difficulties" and said they could only book us on a flight TWO DAYS later. They would not refund us the money for the flight even though they could not offer anything even close to what we booked.
Their customer service just sent us in circles: call this number, call back tomorrow, submit a ticket here, email this address, call this other number. The company hides behind their phone reps, having them continuously say "The company has issued a statement saying they will not refund anyone's money for the flight".
WTF, if you cancel a flight and can only replace it with a flight two days later you better give customers the opportunity to take a refund.
Economy Air Caraibes ORY - SFO 05/2018
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