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8477 travellers have written 17363 reviews about 393 airlines and 5141 flight paths

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Recent reviews

Worst Airline In The World



For over 3 months in advance of our trip, I attempted to contact IcelandAir about a concern I had with our names on our tickets not including our...

Read more about « Worst Airline In The World »
Economy plus Icelandair DUB - MCI New
overlookedpro

They simply do not care



I would not recommend travelling with Cathay Pacific if you want to arrive with your luggage. My 71 year old mothers luggage was lost in transit and I received not a single apology from the Melbourne staff. I was told that this simply happens to lots of people. It took them two days to contact me despite numerous emails and calls, with the sole information I have been provided is that the bag never arrived in Hong Kong after being checked in at Heathrow. My mum is now not expecting to never see her case again, which contained all the Christmas presents for her 2 year old grandchild. Genuinely, Cathay Pacific have the worst customer service I have ever experienced for anything. Avoid if you can, they simply do not care about their customers. Sadly, we’ve got another flight to endure with them back to the UK.

Read more about « They simply do not care »
Economy Cathay Pacific LHR - MEL New
TobyLee1979

The worst service and flight company ever.



The boarding was delayed with 1 and half hours without any good reason (the weather was good, other flights were on time). The arrival hour should...

Read more about « The worst service and flight... »
Economy Wizz Air Hungary BCN - OTP New
Andrei

Missing Luggage...5 into 7 day trip!!!



This is my first trip to the US & my first (& last time) flying with Icelandair. Arrived in Portland on Saturday 8th September 2018, today is Thursday 13th September 2018, I am nearing the end of my trip and guess what....STILL NO LUGGAGE!!

Despite numerous emails & international calls to their 'customer service's' department, I am still luggage-less & without any information about where my belongings are.

This has been a truly shocking & disappointing experience!

Well done Icelandair for ruining my first trip to the US & what should have been a memorable engagement trip for my partner & I.

Read more about « Missing Luggage...5 into 7... »
Economy Icelandair LHR - PDX 09/2018
Domingo

Avoid this airline



A horrible exprience from start to finish. Booked 2 flights but did them seperately and for some reason 1 had no luggage. I immediately called to...

Read more about « Avoid this airline »
Economy Icelandair LHR - BWI 07/2018
Kloe1

Freebird Airlines with our First Choice Holiday



Used Freebird Airlines for our holiday booked through First Choice. I have flown in many Airbus A320s using most of the European airlines and I can honestly say this was one of the best experiences on an A320 ever. Flights out to Dalaman and back to Cardiff were perfectly on time actually landing a few miins earlier on both legs. On the return flight we were offered extra legroom with exit seats, however I declined these as I knew I would be satisfied with our allocated seats.
Cabin crew were impeccable. Smart, polite, very helpful and extremely friendly. Pilot and Navigator kept everybody fully up to date with flight progress. Aircraft comfort was excellent with decent leg room and in my opinion better than Lufhansa and British Airways and probably Thompson A320s as well.
Freebird Airlines, if by chance you read this, many thanks for two lovely flights, fantastic crew and the running of an extremely pleasurable airline. I would not hesitate to fly with you again.

Read more about « Freebird Airlines with our... »
Economy Freebird Airlines CWL - DLM 08/2018
Martinspans

Excellent on board service, poor service on the ground



I cannot complain about the on board service offered by WY. The seat in business beats the first class seat offered by BA as does the standard of the food and refreshments.

The crew were courteous and eager to please. Despite there being delays, the crew kept us up to date with what was happening and kept us supplied with refreshment. Other airlines have refused to open the bar until airborne.

The seat was extremely comfortable and I managed to sleep well, the blanket and pillow were very good quality.

Luggage in business always comes off the aircraft first and minimises the wait at the carousel.

Read more about « Excellent on board service... »
Business Oman Air DOH - LHR 06/2018
Noby

Would not fly again - would not reccomend



My partner and I took a flight from Dublin to London with Cityjet. The flight was delayed several hours due to weather conditions and they changed...

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Economy Cityjet DUB - LCY 06/2018
Derry

The worst airlines!



Ukrainian airlines review First of all they gave one seat to 3 different guys ! I guess thats ok , it could happen in any airlines but 3 individuals...

Read more about « The worst airlines! »
Economy Ukraine International Airlines JFK - KBP 08/2018
Antonio perelman

Its how I imagine the mafia would run an airline, if they were in charge! Avoid like the plague!



I travelled about a month ago to Albania with Wizz and on my return I was meant to take Wizz to Budapest and Ryanair thereafter to London. The night...

Read more about « Its how I imagine the mafia... »
Economy Wizz Air Hungary TIA - BUD 08/2018
emiljans2002

Worst Customer Experience



Consumer Be Aware! Do not fly SAS - Scandinavian Airlines! My family of four was turned away when we were checking in for our flight on 7/31/18. We...

Read more about « Worst Customer Experience »
Business Scandinavian Airlines System ORD - ARN 07/2018
colette M.

horrible



always late. they have no value for the passengers times & schedules & responsibilities. even though they know very well that those domestic flights are mostly connecting to other flights & mains of transportation. today i missed my other transportation bcuz of their delay. 55 minutes late from dallaman even though its such a quiet & unbusy airport. & only 5minutes before flying the pilot speaks that we r taking off after 5minutes. no opology, no explanation, nothing. boarding time was ,as usual, the flying time. i can't stand it anymore. rudeness & carelessness. the should be qualified to transport sheeps, not humans.

Read more about « horrible »
Economy Turkish Airlines DLM - SAW 09/2018
Hana H.

Frustrated



I had read bad reviews but bought tour package So called Affordable World, bout trying get seated together, told cost to pick seat, ok so got seats together, called To get known traveler number added said they do at airport, uummm usually TSA wants 72 hours so im thinking ok mayb new policy, we have Economy seats, give passport and Nexxus card, She says "we only add TSA Pre if you are business class or above", why wpuld my seat price determine my security clearance right to use it, The line is sooo long & im HOT, so not looking good, im trying not have bad experience but its happening. At this moment, I cant get pass not being able to use my right to TSA pre access.... Air China was our only flight option out of JFK with that package

Read more about « Frustrated »
Economy Air Canada JFK - PEK 09/2018
Coo

Worst airline for women passengers



This is the worst airline to fly if you are a lady traveling alone. I had read they beat up their passengers, but I still booked a flight with...

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Economy IndiGo TRV - DEL 09/2018
HateIndiGo

Worst flight experience ever



I can only recommend to anyone to avoid this airline. I would even pay a bit more, just to avoid Kenya. First, our flight was canceled and we were given no information of Kenya why. The next one went only 24h later. During this time, they provided us accommodation, but only two meals. When I asked for a third, they declined. When I said that I disagree, they simply said I could file a complaint to their main office.

On board, our ordered special meals were missing. Once finally arrived, my bag was missing. They managed at least to get it to my hotel within 24h.

When I wanted to introduce compensation claims (for the flight and baggage delays), they sent me from one office to another. Up to this date, the claims are still pending and I am not sure to get any form of compensation for the stress, energy and extra expenses.

Read more about « Worst flight experience ever »
Economy Kenya Airways DKR - JNB 08/2018
grmaraite

Awful experience and racial discrimination



This is the worst airline I have experienced. The terrible experience started from the check-in time (especially in the Helsinki airport) where both the male staff as well as the female manager treated us very rudely. They even singled us out due to our race (Asian) in the name of checking our carry-on weight in front of all other passengers during the boarding time. We didn't carry anything unusual and similar to all other passengers. We asked her why they didn't check others and she replied "I just wanted to check you out". Since there were not other Asian passengers in the line, apparently they were targeting minority people due to racial discrimination. The service was terrible on board as well. Avoid this worst airline at all cost! Not worth any penny!! And if you are minority races, you may be targeted for humiliation!!!

Read more about « Awful experience and racial... »
Economy Icelandair EWR - KEF 08/2018
Doudou123

over priced for this route



again fair for a 2 hour trip, nothing special but the plane is neat and new, on scheduled time , meal is too poor for Lufthansa, over priced for this route

Read more about « over priced for this route »
Economy Lufthansa FRA - ALG 01/2018
Ahmed Medhat

short



fair for a 2 hour trip, nothing special but the plane is neat, staff was helpful but missing the smile, on time and luggage handling is great , meal is too poor

Read more about « short »
Economy Lufthansa ALG - FRA 01/2018
Ahmed Medhat

low cost flight



leg room is so tight, no entertainment, no meal, literally a low cost flight you can not even change your seat, i was with a friend and we couldn't sit next to each other !!

Read more about « low cost flight »
Economy Vueling Airlines ALG - ALC 07/2018
Ahmed Medhat

very good



leg room is excellent, entertainment was great, meal was very good, was on time , luggages is great (32 kgx2) service was very good the flight attended was smelling all the time and very positive

Read more about « very good »
Business Egyptair BCN - CAI 08/2018
Ahmed Medhat

Sh*ttyJet



Flight was 2 hours late - they couldn't keep their story straight whether it was because of 'wind' (another aircraft going to London took off 20...

Read more about « Sh*ttyJet »
Economy Cityjet FLR - LCY 08/2018
hello_emily

Biggest BS Policy EVER!



Never again will we use Virgin Atlantic or recommend them. Upon arrival at San Diego airport, we found out that our first flight on Southwest would...

Read more about « Biggest BS Policy EVER! »
Economy plus Virgin Atlantic Airways JFK - LHR 08/2018
takes2tutango

Ignored us with 2kids



If you run into problems like we are right now dont expect them to do something. Our first leg of a connecting flight is delayed and we will surely miss 2nd leg and there are no more flights same day for 2nd leg today. Called call centre and was told they will offer another connecting flight which means I will have to do 3 flights in 1day with 2kids aged 2 and 6. The rep from call centre was rude and simply did not care. Avoid this company and use a proper company unless you want to get into same situations. Now they simply do not answer any calls, I am sure they do this on purpose, Shame on you Tarom

Read more about « Ignored us with 2kids »
Economy Tarom KIV - OTP 08/2018
Nykkooo

WORST Airline Ever!



Those who been to Singapore, should know that Singapore is known one of the Best airport in the world. Seriously. I am taking Garuda airline, which...

Read more about « WORST Airline Ever! »
Economy Garuda Indonesia SIN - CGK 08/2017
zue

Disgusting and Disgraceful



Simply horrible! The windows had no blind they had literally ripped them all out. We were flying at sunset and the sun was straight in our eyes with...

Read more about « Disgusting and Disgraceful »
Economy Jet2.com FAO - LBA 08/2018
#30841

Dont fly with flybe



I landed in East Midlands Airport 4 days ago and quickly realized my luggage was not there. Went to customer service and was told to fill out a report sheet and that they’d get back to me shortly. FOUR DAYS later they have still not tracked my suitcase, have not bother calling me, and have not bothered emailing me wth updates. I had to be the one who is making the regular calls to them asking to be updated on the situation. The customer service agents seem extremly incompetent and indiffarent to the fact that I am stranded in a foreign countey with no cloths, and no necessities to get by. Tomorrow I have to take a train to another city, and my suitcase is still not tracked and I have not been reassured that there’s some sort of light at the end of the tunnel.
Thia is extrmely upsetting and has ruined my entire vacation trip.
I will NEVER fly wih them again and will recommend that everyone else stay clear of them as well.

Read more about « Dont fly with flybe »
Economy Flybe YYZ - EMA 08/2018
Dee555

Vueling airline scam on fee for changing names on ticket



By accident I used my and my wifes' initials instead of the full first name. To change this on the airport Vueling charges 50,- admin fee (which is reasonable) PLUS the costs of the 'new' ticket price. The flight was fully booked but I had to re-purchase my already bought tickets for 3 times the price I bought them. I had to pay for each ticket 650,- extra for a flight to Porto with an initial ticket price of 280,-. This is real airline scam. I will never fly again with an airliner that has such an unfair policy for their clients.

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Economy Vueling Airlines AMS - OPO 08/2018
ReneT

Not the seat we paid for.



Unfortunately on flight 233 with me partially disabled we bid not receive any assistance from cabin crew at all. We were ushered to a pair of seats that were unbearabley tight with very little leg room. By the end of the 7 hr. flight I and my wife were both overcome by sickness and unable to exit the plane until the last. At meal time it was almost to access our food without having spillage..we had booked other seats but a couple or before our trip we were informed that they had been canceled..unfortunately we have to return to Toronto Lots of fun and not looking forward to the return trip..Never again..

Read more about « Not the seat we paid for. »
Economy Jet Airways YYZ - AMS 08/2018 1 reactions
Geor

Flight from Los Angeles to Dallas



Everything about this flight seemed to off. First the flight was delayed for 2 hours, there was NO entertainment on the plane, everything was broken. No way to purchase anything because we were informed that their payment system was down. The flight attendants were very inconsistent with offering snacks. Only certain people were offered snacks. When we asked the attendant a bout why she skipped our row(s) we were told that "this flight is a little different" And that we had to put in an order for simple bag of pretzels. The most awful flight ever! I will never fly with Alaska again.....

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Economy Alaska Airlines LAX - DAL 08/2018
Rae

Mr khan



Horrible airlines. Always late. Ridiculous customer services. Absolutely nothing makes sense about this airlines.
If it is not 50% cheaper then other airline then don't travel. You will regret, guaranteed.

Read more about « Mr khan »
Economy Saudi Arabian Airlines AUH - JED 08/2018
minhaj I.

Very bad flight attendants, racists, snooty and mean people. Worst family flying experience ever!!



The flight attendant were mean- and showed dis-respect to my elderly member of the family. Upon asking my grandfather she (the female flight...

Read more about « Very bad flight attendants... »
Economy Thai Airways Intl BOM - HKT 04/2017
Santosh Achwani

KLM does not care about you!



From Canada, we had planned a nice organized 5 day cycling tour in Tuscany and had planned to arrive in Florence 2 days earlier to make sure that we...

Read more about « KLM does not care about you! »
Business KLM Royal Dutch Airlines AMS - FLR 08/2018
JMYEG

WORST. AIRLINE. EVER.



AVOID this airline at all costs!! I've flown a lot and this was the worst experience and worst company I've ever had to deal with. They cancelled our flight super last minute when everyone was already at the airport. Then, they wouldn't help anyone find any other flights and when we called customer service they said word for word "We can't help you you'll have to call back tomorrow". Now, fast forward 2 months and I'm STILL chasing them down for my refund! What an absolute joke and total scam. I will NEVER fly this airline and I'll be sure to spread the word as much as possible and tell others to avoid it at all costs as well.

Read more about « WORST. AIRLINE. EVER. »
Economy Volotea ATH - JTR 05/2018
wineandcheese

If you don’t care when you arrive, maybe Flybe is for you



I have never flown on time with Flybe yet. It is the most unreliable airline I have ever had the misfortune of using.

The route Southend- Cologne is perfect for me. But unfortunately I will change back to Stansted and Ryanair. The extra cost and time traveling to Stansted and putting up with the horrible airport (Stansted is awful), is still hugely preferable to the dreadful service Flybe offers.

Yes... it’s true! Even Ryanair is better. Even Ryanair from an awful airport is better...

Such a shame

Read more about « If you don’t care when you... »
Economy Flybe SEN - CGN 08/2018
RobertP

An embarrassment to Malaysia! AA Should be the Flag Carrier..



Worst airline ever... We found ourselves stranded in KL due to a catalog of errors and failings by the airline and misinformation given by their...

Read more about « An embarrassment to... »
Economy Malaysia Airlines KUL - DPS 01/2018
Adam G

terrible cheap airline



I try to check in at the desk to get my boarding pass almost tow hours before flight time and was told I need to check online or pay extra 110 Euros for two to check in! Also I only have 10 minutes to find a computer to log in Ryan air website and put my info in and check in! At the airport on international flight, have 10 minutes to get WIFI and Ryan air website very slow and froze on me and could not check in online as 10 minutes expired and they charged me 110 more Euros to fly! Never had used an airline that forced you to get boarding pass online or pay 110 more euros just to get boarding pass! Even water not free on the flight! Everything is add on and very misleading! Do not use Ryan air!

Read more about « terrible cheap airline »
Economy Ryanair BCN - FCO 07/2018
Mikey

Very poor customer service! First and last time with Jet2



Flight was delayed by 1 hour and 10 min before boarding I was called by the gate to be advised that my seats have changed although I was travelling with an infant and a 6yo. The lady from customer service promised she will change my seats as they were before, after boarding the plane, but she never got on the plane nor sorted anything for us. Very poor and dishonest customer service.
Cabin crew also not very helpful, never smiling nor being polite.
Will avoid Jet2 in the future. First and last time for us!

Read more about « Very poor customer service... »
Economy Jet2.com REU - STN 08/2018
Sands

Do not fly with jet airways



Worst experience ever.My wife who was travelling with this airline was supposed to board flight from Jaipur at 3:50,it was delayed by 1 hour,due to which she missed her next connecting flight of same airline from Mumbai.She was pregnant which she also informed the ground staff as well as the air hostesses.The next flight which was arranged for her was next morning.You were supposed to make arrangements for her night stay as well as her food as she was almost unconscious and wasn't In a position to go out and get herself a room somewhere.Next time don't do this to any lady atleast.and specially when the halt is for whole night.please.
Nitin Kumar Garg

Read more about « Do not fly with jet airways »
Economy Jet Airways JAI - IXE 07/2018
Nit

Never Ever Again



The outbound flight to Amsterdam was disastrous. My husband and I were due to leave East Midlands Airport at 1pm. We finally left at 5.15pm, which...

Read more about « Never Ever Again »
Economy Flybe EMA - AMS 07/2018 1 reactions
Julie Hoyle

Great job Alyna



Not the flight the serve I got after making a lot of very stupid mistakes on vacation in Ukaine, if I tryed to go some place it was always the wrong...

Read more about « Great job Alyna »
Economy LOT Polish Airlines KBP - WRO 07/2018
Dick Tracey

Was charged twice on luggage and spoken badly to when I went to let them kniw



I have travelled all over the world but was so rudely spoken to by the customer service desk and the girl who spoke to me in a terrible manner refused her name and her colleagues did the same .

Aegean actually charged me twice for luggage and spoke down to me. Not only did they make the mistake but they rudely and angiky spoke down to me

Disgusting airline

I have a photo of the girl who was rude and will be pushing it but I don’t Argean really care to improve their services so I could be wasting my time

Read more about « Was charged twice on luggage... »
Economy Aegean Airlines ATH - MJT 07/2018
Nikita

unacceptable behaviour of six passengers and part of the cabin staff during the flight



the plane was supposed to depart at 10.30 in the evening. we set off at 11.00 with a short delay but that was no problem. during the flight the captain announced that the cabin lights would be dimmed in accordance to night travelling regulations.( that was the case when a week ago we travelled from Larnaca to Barcelona)
Last night though this did not happen.
The cabin lights were very slightly lowered and the cabin crew kept serving the six young people in the row in front of me , alcoholic and other drinks. they were talking and laughing loudly and it was two oclock in the morning.??????
My complain was met with more laughter and irony.

Read more about « unacceptable behaviour of... »
Economy Vueling Airlines BCN - LCA 07/2018
Mde

Poor customer service



We had planned to have a two day visit in Amsterdam before joining a Tuscany tour on June 6. After checking into our room we received a message from Transavia that our June 8 flight was cancelled because of a planned strike of Italian air traffic employees. We were able to rebook our flight to the next day so we would be in Pisa I'm time for our Tuscany tour but we missed one day of our two day stay in Amsterdam incurring extra expenses of the room in Amsterdam and a prepaid visit to the Anne Frank museum of $250. We filed a complaint with Transavia and were denied. $250 is a lot of money to us as we are both retired. If you can fly with another company please do as Transavia certainly will not look after the customers interests.

Read more about « Poor customer service »
Economy transavia AMS - PSA 06/2018
Johnie

What an awful service



First time on an Easyjet Plane, and it will be the last time I accept an easyJet flight, even if it is the cheapest flight available. Why? Well not...

Read more about « What an awful service »
Economy Easyjet STN - IBZ 06/2018
The_One

Extremely Bad Service



The flight from Heathrow to Kuala Lumpur was a new flight MH4. It was hard to call for the steward/stewardess as the button was too far. I'm in an...

Read more about « Extremely Bad Service »
Economy Malaysia Airlines LHR - KUL 07/2018
nia H.

Condor at Frankfurt - Highway to hell



100% I wish to NOBODY!!! Have you ever been **cked up because of airline company mistake??? So you will support me in here: 7th July 2018 10:30 AM I...

Read more about « Condor at Frankfurt -... »
Economy Condor (Thomas Cook) FRA - CUN 06/2018
Andrey V.

My first air travel Spicejet review



My view on jotting down a Spicejet Review. I saw a heavy rush during morning hours at Mumbai airport, which is a common knowledge and most people will try & reach early to avoid any unwanted issues. However, nothing can prepare you for long queues and that too, Mumbai crowd! However, I am amazed at the level-headedness and dexterity of the ground staff at airports. In this case, SpiceJet who manage such an unruly crowd so nonchalantly that gives the most seasoned customer care professionals goosebumps in their midsection. Within 10 mins I had my boarding pass and then ushered to the waiting coach whizzing past the security check. Kudos to Priyanka, the check-in counters executive and thank you to SpiceJet.

Read more about « My first air travel Spicejet... »
Economy SpiceJet BOM - CCU 03/2018
Luna Sravan

Horrible



The flight was programmed to depart at 4:45 pm and suddenly without any mail information or any other kind of information they had delayed the flight at 9:10pm. I had to be interested by my self because I did not find the flight on the screen to let me and other people like me know that the flight had been delayed at 9:10 and it did not start again at 9:10 am but 9:35 a half hour more late like it was not enough. The girls on the host sportel were rude and arrogant the worst customer service. I missed an important job meeting for the blame on them and they did not even have the trouble to reimburse me or even be heard.

I will totally not recommended

Read more about « Horrible »
Economy Blue Panorama Airlines TIA - FCO 07/2018
sido

Do not fly woth Sleazyjet



Don't fly with easyjet. I was due to fly from Paris to Nice in May and our flight got cancelled, so easjet booked us a hotel for the night (nice of...

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Economy Easyjet NCE - BRS 05/2018
#30708

Flights from hell... Airline doesn't care



Departing San Francisco to Las Vegas an hour flight was cancelled due to Mechanical was booked on a flight to Seattle to Las Vegas 5 and a half hour flight no food no drinks no compensation

Celebrating my daughter's birthday we have now lost our hotel that we had to pay for and all the activities we were doing tonight.
We had not eaten as we were going to eat when we arrived in Vegas they did not offer its food or drink or any compensation the worst Airline ever worse than the cheap airlines

Call the airlines they said sorry this is the best we could do No Remorse whatsoever in them they put ice on a flight San Francisco Seattle Las Vegas 5 and 1/2 hours

Will never fly this Airline again and I am a frequent flyer they do not care about their customers only the dollars they make they had no remorse whatsoever

Read more about « Flights from hell... Airline... »
Economy Alaska Airlines SFO - LAS 07/2018 1 reactions
Mcp

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