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8638 travellers have written 17922 reviews about 396 airlines and 5347 flight paths

Reviews are written by occasional or frequent flyers. These travellers want to share their flight experience and help other travellers.


Recent reviews

Unreliable, inconsistent, sloppy



Was booked for a flight to Dublin that was cancelled at the last minute. After providing no reasonable alternative I was forced to take a train to Bristol in order to catch another flight from another airline to make my meeting. When I contacted the airline to ask for a reimbursement, not only was I told "no", but it took them nearly a month to respond to multiple queries.

The carelessness of this airline defies belief. I have dealt with a lack of professionalism from their staff in the past but this demonstrates that the problem is larger than a few dissatisfied flight attendants. I will be avoiding them as much as possible in the future.

Read more about « Unreliable, inconsistent... »
Economy Flybe EXT - DUB New
Zulfikar

200 Euros in hidden charges, including 25 euros to sit next to spouse!



Online booked flight. didn't mention extra charge I was hit with upon submitting my payment (sitting next to my spouse, early cancelation option, luggage...). In the end it cost some 150 euros extra. Return trip day - I had to pay 50 euros to bring my luggage back home, plus they said it was 2 kg overweight - it's 25 Euros more. Also during over a 2 hrs flight you don't even get water or coffee. Everything you want you need to buy. A cold, stale sandwich is 12 euros. Other prices are set accordingly. I will NEVER ever fly with this company again. Generally, be prepared to spend much more than you initially thought if you want to receive things that are included at other airlines (1 piece of luggage, some beverage, snacks. Also be prepared for sitting away from the person you fly with if you don't purchase that option!!!)

Read more about « 200 Euros in hidden charges... »
Economy Vueling Airlines DBV - BCN New
HarisC

Very good - No problems at all.



We arrived at Jersey Airport for our return journey to Southampton. I had already booked special assistance for myself with Swissport but then my husband was suddenly taken ill. I was terrified for him but the Special Assistance and other Airport personnel were incredibly helpful and reassuring: nothing was too much trouble. We were both assisted to the plane in wheelchairs, then again upon arrival and through to the taxi rank in Southampton. What could have been a total nightmare turned out to be professionally, efficiently and sensitively handled. Thank you Flybe and Swissport!

Read more about « Very good - No problems at... »
Economy Flybe SOU - JER 09/2019
Jammybee

The worst airline - in all aspects



Before the flight, I couldn't add miles, reserve a seat or a special meal, this feature simply didn't work on their website.
When I got to the airport, I found out that although I paid full (or more than full) I was on standby !! I ended up getting on this horrible flight - where seats are extremely uncomfortable and dense, the aircraft is dirty and smells bad, instead of meal you get a small bottle of water and an inedible sandwich, everything is crowded and noisy, no entertainment program, stewardess wakes you up in order to convince you to buy duty free items... a real flight from hell!!
Upon arrival I discover that my suitcase is broken, my suitcase lock was broken, and a jar of honey that I bought as gift has been opened and not closed back, such that the honey spread everywhere, and therefore not only my gift is gone, but all my suitcase content arrived dirty and sticky!!
I fly a lot, and this is by far the worst experience I ever had!!
It's worse than the worst charter, with very expensive prices and with huge pretense!

Read more about « The worst airline - in all... »
Economy El Al Israel Airlines TLV - GVA 09/2019
frequentfler

substandard customer service- baggage damaged by the ground staff- doesnt want take responsibility



My suitcase has been damaged when it arrives in Semarang due to mishandle by one of the baggage crews, the stitching on the border was teared off...

Read more about « substandard customer... »
Economy Silkair SIN - SRG 08/2019
PP3

Worst experience in 30 yrs of travel, hands down



In 30 yrs of international travel, this experience was the worst by far. Their partner airline bumped me off the second leg of the flight due to...

Read more about « Worst experience in 30 yrs... »
Economy Condor (Thomas Cook) PIT - FRA 07/2019
ajbredi0

Worst Airline ever



This is by far the worst airline I have ever traveled with in my entire life. My flight was 4 hours late so I missed my connection to Barcelona. I...

Read more about « Worst Airline ever »
Economy Tunisair CAI - BCN 08/2019
kazamodia

Travel Insurance waste of money - Fly Delta!



We bought a flight for an Irish citizen who was unable to make the flight. The insurance we purchased for the flight through Allianz was a waste of money as the insurance company refused to reimburse the flight and suggested we contact Aer Lingus about Travel funds. Of course, you can't call Aer Lingus, you have to fill out a multitude of forms and then no one ever gets back to you, so there's $900 down the drain. We flew 9 Irishmen over to the states to the tune of $9,000 and Aer Lingus couldn't even discuss future travel funds for the 1 who couldn't make it. So be sure to read all 21 pages of the 8 pt type of terms and conditions or better yet...don't buy the travel Insurance and book on Delta.

Read more about « Travel Insurance waste of... »
Economy Aer Lingus DUB - BNA 08/2019
Kimberly

Trying too hard to be a discount airline



Flew between London Gatwick and Washington Dulles with a layover in Dublin on Aer Lingus. Was rebooked on United Airlines for the outbound leg due...

Read more about « Trying too hard to be a... »
Economy Aer Lingus IAD - DUB 08/2019
someonewhoflies

Horrible Airline!!



TAP cancelled our flight from Faro to Lisbon without notice! They just cancelled and offered No solution or option. We were forced to take a taxi...

Read more about « Horrible Airline!! »
Economy TAP Air Portugal FAO - YYZ 08/2019
Cman

Luggage lost and their partner delivering company is awful



Not very confortable, little space for legs, late, flight, assistants very corteus and polite. They lost 1 Luggage, assure us they would have it delivered on Orkney, where we were staying, that it was no problem to deliver on mainland Orkney in stromness. They said they use a very good company, but they use City bags, which have tons of bad reviews on internet, no telephone number to contact. City bags sent us a message it will deliver the luggage on 3 and then on 4 August. Nothing arrives, klm doesn't know so I contacted Cory bags and they said they don't deliver on island, offering no further help. After 2 days of phoning and texting klm, which said they can't do nothing, I managed to get another telephone number and finally one very professional and proactive operator (the first one) managed to solve the situation. 5 days later we were able to collect the baggage at the island Airport (it wasn't delivered to our address, but at this point we were just so happy to get it we didn't insist to have it delivered as they promised).

Read more about « Luggage lost and their... »
Economy KLM Royal Dutch Airlines MXP - INV 08/2019
Stefania M

MILITANT AWFUL CUSTOMER SERVICE



Flight over on Air Baltic air from London to Riga was ok..no extra bag charges on the way over. No problems really at all other than that they did...

Read more about « MILITANT AWFUL CUSTOMER... »
Economy plus Air Baltic RIX - KEF 08/2019
dtjensen7

Do not Travel



I am writing this review with a very disappointment. Today (09/08/2019 Saturady) morning my wife supposed to travel from Jeddah to Kochi. But due to...

Read more about « Do not Travel »
Economy Saudi Arabian Airlines JED - KCZ 08/2019
vvijay

Wizz Air Check In Scam



I’ve just returned from Ohrid to Luton having been charged 35euro each for my family of 5 because I checked in at the airport. On the outbound...

Read more about « Wizz Air Check In Scam »
Economy Wizz Air Hungary OHD - LTN 08/2019
Padge

Nightmare trip



@klm A Year long preparation for one of the hardest one day bicycle tours in the world, all for nothing. When I opened my bike bag in Trondheim...

Read more about « Nightmare trip »
Economy KLM Royal Dutch Airlines AMS - TRD 06/2019
Willem78

DANGEROUS - AVOID!



We were boarded on the plane and did not move for a whole hour until we were given the OK for take off, which was an added hour on a flight already...

Read more about « DANGEROUS - AVOID! »
Economy Jet2.com STN - LCA 07/2019 1 reactions
kex

Rude and never taking it again



Royal air Maroc lost my luggage it had been 7 days now and they haven’t contacted me to tell me where my luggage is, every time I call them I get the same rude response saying “we cannot do anything it isn’t our job” “we can’t find your luggage call us in 2days” this is a joke how isn’t it your job, it’s because of you I lost my luggage, they are a joke, rude and have no respect for their job I AM NEVER flying with Royal air Maroc and you shouldn’t too unless you want to have stress during your holidays. I have no self respect for them

Read more about « Rude and never taking it again »
Economy Royal Air Maroc CMN - LIS 07/2019
Unknown

Worst airline - customer service zero



On Wed 25 July I arrived at Luton airport. My boarding card barcode wouldn’t work. (I had booked a seat and priority boarding). I had to go to...

Read more about « Worst airline - customer... »
Economy Wizz Air Hungary LTN - GDN 07/2019
#31412

Horrible Experience!



I am really displeased with the way Czech Airlines mismanaged my flight today and denied me a seat I had booked and paid for almost a month ago.
I had my boarding pass in hand and just before my amazed eyes, I was asked very rudely to step aside while two other passengers were given way and let on the plane. My calls for help - and later cries of frustration - got nowhere. Instead I was asked to take a flight the next day! I tried to explain that I had to be at work the next day to no avail.
The people from your airlines kept me waiting for almost two hours before sending me to the residence next to airport with food vouchers!

I am now feeling desperate and upset and experiencing serious panic attacks as I am not sure what is going to happen tomorrow. It seems to me that I have been trapped here in Prague and there is absolutely nothing I can do.
Who is going to compensate for all the emotional distress and professional as well as financial loss I am bearing?

Read more about « Horrible Experience! »
Economy Czech Airlines CSA PRG - ARN 07/2019
SaraBinazir

easyJet worst Customer service I have every experienced



My plane was diverted from Basel to Zurich. This was not the fault of easyJet. Nor would I give them a bad review for that kind of problem. It is...

Read more about « easyJet worst Customer... »
Economy Easyjet PRG - MLH 07/2019 1 reactions
ASH66

BEWARE!! WORST AIRLINE EVER! WILL NEVER FIND JUSTICE!!



UIA is the worst airline you will ever come across to. I was trying to fly back home from Kiev to New York City after a two week visitation. I was HARASSED & DEMANDED TO PAY 300EUROS AT TIME OF BOARDING THE PLANE FOR NO REASON!! I refused to pay since the gate agents couldn't tell me the reason for what I had to pay!! So they didnt like it & I got DENIED to FLY!! My mom who was traveling with me as well got DENIED to fly for NO REASON at all! I submitted a complaint form. I got a response stating their rules laws of which I hadn't broken any!!! They trying to cover up their UNLAWFULNES!! I tried to get compensation for the money I lost for purchasing new tickets,but justice with UIA is NOT found! I decided to post my story on facebook.. & guess what?! They kept deleting it.. after reposting it 5 times I am trying to get my story out other ways! Tell EVERYONE you know to STAY AWAY!! Save yourself your money,time,& stress!!

Read more about « BEWARE!! WORST AIRLINE EVER... »
Economy Ukraine International Airlines KBP - JFK 05/2019
Tonya

Never ever again



Checking online kept crashing so it probably took me 4 times as long to check in my whole group.
Flight on my way back cancelled in advance so we had to accept another flight landing to another airport. Getting reimbursement from Air Malta is impossible, so many forms to fill and sign by my friends as well , although I am the one who paid for the cab to take us back where we should have landed ! Uneccessary bureaucracy !!!
No sandwiches or wine left to buy onboard with a flight leaving mid morning and landing after 2pm.
Crew miserable, cold and unhelpful. Never, ever again will I fly with Air Malta or go to Malta. Same for my friends !

Read more about « Never ever again »
Economy Air Malta MLK - LGW 05/2019
kittycat

Royal Jordanian Airline Is The Worst Airline EVER!!



Hi I am a paraplegic and had a trip out of the country on June 2. Royal Jordanian Airline misplaced my wheelchair on the way flying to my...

Read more about « Royal Jordanian Airline Is... »
Economy Royal Jordanian AUS - TLV 06/2019
Atxboi78

Jewelry and Presciptions stolen



At our layover in Brussels, a Brussels employee asked to take one of our carry on bags and insist it be changed to a "check in" bag. Not a problem at all - they have the right to do this.

But the Brussels Airline employee would not let us remove anything from the bag before checking it in. Upon arrival at final destination, we discovered all jewelry and crucial prescription drugs had been stolen from the bag. Brussels Airlines customer service (our report number was 1907-SN-03785) said that this was our fault for not removing any valuable items from the bag, even though we were not allowed to do this. I guess we were supposed to try to physically overpower the Brussels employee that took our bag?

Read more about « Jewelry and Presciptions... »
Economy Brussels Airlines IAD - EBB 06/2019
jdk

THE WORST AIRLINE EVER!!!



Seriously the worst airline in the entire world!! They didn't only cancelled my flight from Moscow 2 months ago, but they didn't tell me about it!!!! No email, no call, nothing!!!! They didn't care about me overstaying my visa because of the cancelled flight and I had to chase it and PAY for it!!!! Then when I got eventually to Warsaw I have asked 3 times!!!!! if they will handle my luggage. I was told, definitely yes, because it's a connecting flight. Then I come to Kosice and of course my luggage is lost!!!!!!! I flew with them for the very first time in my life and I will never fly with them ever again and will make sure my friends, family, and followers won't either. They're just the worst and the most unreliable airline I have ever flown with!!!!

Read more about « THE WORST AIRLINE EVER!!! »
Economy LOT Polish Airlines SVO - KSC 07/2019
SOLOTRAVELER

Worst Experience ever



Worst experience ever, very bad and inexperienced staff, they made us pay for our extra baggage for a second time knowing that we have already paid for them, we couldn't do anything because they kept denying and we didn't want to miss our plane and have to stay in this horrible city for any other day. In addition, they gave us seats 9 rows far from each other! The airplane was overloaded, it was really not a safe flight and we didn't even find a place to put our handbag; the food is very disgusting, we couldn't eat it. And I also have to mention that it was delayed in both ways for minimum 40 minutes. In conclusion, it's surely the worst airline you may ever fly with.

Read more about « Worst Experience ever »
Economy Tarom OTP - BEY 07/2019
liliissa

Money-grabbing baggage "policy"



I've travelled several times with Flybe before and used the SAME small hand luggage suitcase each time and I never had a problem going through all...

Read more about « Money-grabbing baggage... »
Economy Flybe SOU - DUS 06/2019
Maz_95

WORST AIRLINE PERIOD



I ARRIVED AT "MAN" ON THOMAS COOK AIRLINES, LATE OF COURSE. AT 6AM SAT MORNING. NO CUSTOMER SERVICE STAFF, ABSOLUTELY THE WORST. NO WHEELCHAIR AS REQUESTED, NO CLEAR DIRECTION TO MY FLYBE CONNECTION FLIGHT, CHANGE OF GATE DUE TO ONGOING CONSTRUCTION. AT SECURITY, I WAS LEFT BY FLYBE ASSISTANT, WHO WAS RUSHING 2 OR 3 OTHERS TO TEMORARY
GATE. I WAS LEFT ON MY OWN, I AM AN WALKING DISABLED
OLDER PERSON...I MADE IT TO THE PLANE, OF COURSE
MY BAGGAGE DID NOT. IT WAS THE NASTIEST PLANE, THE
FLIGHT ATTENDANT DID NOT DO HER CHECK LIST, READ HER SCRIPT. SAD TO SAY...IT'S THE WORST....HOPEFULLY
VIRGIN ATLANTIC WILL BUY THEM, AND FIRE THE MANCHESTER STAFF, AND RETRAIN THE CREWS, AND EITHER FIX THE TERMINAL OR CHANGE LOCATIONS!!!

Read more about « WORST AIRLINE PERIOD »
Economy Flybe MAN - CDG 07/2019
BWJ

FOOD ALLERGY ALERT!!! DO NOT RISK YOUR LIFE AND DON'T FLY THIS AIRLINE!!!



We had the worst experience with Finnair and we will make sure to never fly with this airline again. We flew from Helsinki to New York with my 9...

Read more about « FOOD ALLERGY ALERT!!! DO NOT... »
Economy Finnair HEL - JFK 06/2019
GaileG

Avoid United at all costs.



Sparing the outlandish details, at the end of the nightmare with United we'd experienced:
-delays, missed connection, cancelled flight, rebooked flight
-no sleep for almost two days
-missed day of vacation
-out of pocket expenses not planned for
-lost luggage (We had nothing but our carry on for FIVE days!)
-wasted Taxi an hour back to the airport to get luggage as they promised it was now there - it was not.
-Hours on the phone trying to rebook, trying to track luggage, and then trying to file claims. HOURS on hold! HOURS speaking to people who had no clue.
-WORST customer service ever!

We will never, ever, fly with United again. You are taking a risk. We were unaware of their reputation with delayed/cancelled flights and lost luggage. We learned the hard way.

Read more about « Avoid United at all costs. »
Economy United Airlines MCI - ATH 05/2019
1122

Amazing employees!



After a nightmare experience with United (who rebooked us with their Star Alliance partner Aegean) including several delays, and cancellations, we...

Read more about « Amazing employees! »
Economy Aegean Airlines MCI - ATH 05/2019
1122

Horrible airline! Avoid! Given same seat and name, lost baggage. Flight delay. Horrible staff



Our flight from Rome to Athens wasn’t booked through Pegasus airlines. With a short 1.5 hour delay in Istanbul. First the ticket lady was slow and...

Read more about « Horrible airline! Avoid... »
First Pegasus Airlines FCO - ATH 06/2019
Traveler 78569

Awful airline, horrible business



Had a family emergency where a family member was admitted to hospital and given only days to live. When I contacted EasyJet customer services and let them know the situation I just got a very matter of fact “it is not our company policy to refund flights in these circumstances” - no empathy and certainly not a company I would think many people would like to be associated with. I will never fly with this company again and would urge others not to spend money on a business with such a horrible way of dealing with its customers.

Read more about « Awful airline, horrible... »
Economy Easyjet LGW - APF 06/2019
Andy1

Volotea = As bad as it gets, except for maybe at&t



I would describe my flight but I didn't get to take it because volotea decided it would be easier and more profitable to just steal my money...

Read more about « Volotea = As bad as it gets... »
Economy Volotea VIE - BOD 06/2019 3 reactions
alphadogcharleston

Do not use this company



I made a basic mistake online of booking a flight from Ibiza to London instead of London to Ibiza. Immediately went to change it online and could not. Called back the next day as it was booked during the night and they changed it. The following say I saw over £700 had been debited from my account. They took almost 2 weeks to respond to my queries, in that time I had no confirmation of booking. They then said they would charge me for both flights as they do not provide refunds. Avoid this company and use a reputable one that you can trust.

Read more about « Do not use this company »
Economy Jet2.com STN - IBZ 06/2019
Shereen

10 Hour Delay with No Explanation



Pay the extra $50-100 if you can manage. This was the worst flight experience of my life. Vueling Air almost cost us our honeymoon, definitely cost...

Read more about « 10 Hour Delay with No... »
Economy Vueling Airlines LGW - CDG 06/2019
nocturnaloasis

Very bad



1 Star is too much for them. I Went three hours before my flight they told me flight is delayed checked in and I went to wait at the gate after...

Read more about « Very bad »
Economy Middle East Airlines DXB - BEY 06/2019
Dalal

Worst airline and even worse customer service!



I see that a lot of travelers have had a bad experience with this airline, so I am not sure if my review will make a difference to the company, but...

Read more about « Worst airline and even worse... »
Economy Royal Air Maroc CMN - JFK 06/2019
Ankh

Catalogue of errors by Flybe...terrible customer service



I purchased return flights for myself and my husband from Manchester to the Isle of Man. Prior to travelling Flybe cancelled my return flight and...

Read more about « Catalogue of errors by... »
Economy Flybe MAN - IOM 05/2019
LVT

80 EUR for 3 letters



I visit my parents regularly in paris, i always use Air France, Transavia, or Middle east airlines. But today was the first and last flight with this Aigle Azur.

On the passport my name is Ludovic while on the ticket its Ludwig. The family name is the same.

So because of 3 letters difference, they want to steal from 80 euros.

Why changing 3 letters cost 80EUR?

Why all other companies accept and understand that Ludwig is Ludovic in french and Im the same person?

Why stealing? This is how you loose passengers. You steal me only once.

Read more about « 80 EUR for 3 letters »
Economy Aigle Azur ORY - BEY 05/2019
Ludwig

Condor abandoned us mid-trip



We booked a flight on Condor.com, round trip from Seattle to Vienna. The itinerary had a connection in Frankfurt.

We missed our connection in Frankfurt by just a few minutes due to long lines and waiting for shuttle buses at that airport.

This is understandable but what happened next is unbelievable.

The Condor agent told us it was our fault we missed the flight, and that they have a one-hour rule for connections. This "rule" of course is not written anywhere. If you don't make it to the connecting gate in within an hour, even if no fault of your own, you will not be rebooked.

Instead you will be told you're own your own. We had to purchase expensive last minute tickets on another airline to complete our trip to Vienna.

No other airline would abandon its customers mid-trip, short of their destination. I would question the safety of an airline that goes to these extremes to save money. I would never fly Condor again.

Read more about « Condor abandoned us mid-trip »
Economy Condor (Thomas Cook) SEA - VIE 05/2019
JohnR

Scam!!!



Airline website seems designed to foil you. Staff are scammers and will take your money

On-line boarding pass is available on the outward journey but for the return the website “locked up” and prevented us from retrieving the passes.

At the check in desk we were told we had to pay 15 euros EACH to get passes printed. They would not take payment at the desk and directed us to a non-existent ticket office to settle it. Not knowing what else to do we arrived at the gate and explained. They demanded cash. When we offered it they took it and one member ran off with it to “check all is OK”. No receipt, nothing. He literally ran away.

We were then told everything is OK and we can board. Still no receipt.

This is corruption and extortion, plain and simple. Crooked airline, crooked staff.

Read more about « Scam!!! »
Economy Ukraine International Airlines KBP - LGW 05/2019
Anna7003

horrible



My wife and I flew from brisbane on 1st may to Frankfurt. The first leg to Shanghai was good. The second leg was pathetic, we booked window and...

Read more about « horrible »
Economy China Eastern Airlines BNE - FRA 05/2019
vel

Never again



This was our worst experience with an airline. On 3 of our 4 flights, there were delays without keeping the passengers informed at the gate. Their personnel was just sitting there, joking around and trying to sell their empty business seats. Then, on the long flights, their entertainment system was not working. Moreover, their hostesses don't even bring water to drink and when you ask them, they make a face like you are asking something difficult. For the meals, you don't even get a choice. 10 min after getting our meals, they already came to take the plates away, even if everyone was still eating. And last but not least, none of the landings were smooth (with perfect weather), it is as if all their pilots get a training to land as aggressively as possible. That's not what we are used to with an airline, never again.

Read more about « Never again »
Economy LOT Polish Airlines WAW - BRU 04/2019
nexbel

Flight cancellation, no refund , no back up



Volotea has failed to transport passengers from origin to destination. The flight from Mykonos to Athens on 6th May at 7pm was cancelled. Upon...

Read more about « Flight cancellation, no... »
Economy Volotea JMK - ATH 05/2019 2 reactions
SKY

Worst airline ever



Flybe reduced the hand luggage size before the flight without any proper notice, provided their staff with luggage measurement units which were even smaller than the new sizing, and forced every single person with a hand luggage on the flight, no matter the size (about 50 people at least) to dish out £50 to board the plane. Not only this is against consumer rights, but it also goes against antitrust laws as the true hidden cost of the flight was forcefully push to nearly double what the ticket at the time of purchase cost, hence exerting unfair competition against competitor airlines in the and route.
Furthermore the staff at the gate refused to provide passenger with a legal receipt showing the item of purchase for the £50 charge.
An utterly despicable airline with zero ethics: avoid at all cost!

Read more about « Worst airline ever »
Economy Flybe ABZ - LHR 05/2019
Mathavar

Lost baggage and can't contact China southern



i travelled across the other side of the world with my children for xmas with my sister 12/12/18 3 suitcases were checked in to this flight but only...

Read more about « Lost baggage and can't... »
Economy China Southern Airlines MAN - BNE 12/2018 1 reactions
louby

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