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Recent reviews

200 km trip for baggage repairs required by KQ

I flew Kenya Airways business class. I have nothing particularly negative to say about the inflight business class service which was quite standard...

Read more about « 200 km trip for baggage... »
Business Kenya Airways CDG - LOS New

Cheap & easy

I usually fly with Olympic from Athens to Chios, decided to use Astra this summer since it was significantly cheaper. Had my doubts but it proved excellent valued for money, aircraft was SX-DIR, an ATR-42, kind of worn out inside, departed and arrived on time. Flight service was fine for a 1/2h flight, all in all a good experience, i will keep them in mind

Read more about « Cheap & easy »
Economy Astra Airlines JKH - ATH New

The worst airline!

I am a frequent flyer with Jet airways. My last 3 trips with Jet were horrible...the flights were delayed, both domestic and international. On Aug 7th the Jetkonnect was delayed for almost 2 hrs from Indore to Mumbai and because of that i missed my Int'l flight to Singapore. When i approached the Int'l and domestic counter staff, they were very rude and unapologetic as if it was very normal affair for them. They told me to rebook the flight and they won't be able to help! I had to pay the full fare and had to book the next flight to Singapore. Pathetic service.

Read more about « The worst airline! »
Economy Jet Konnect IDR - SIN New


Our flight was cancelled with NO notification. No representative was present and we ended up having to book a replacement flight for triple the cost. When we called the airline no one answered the phone. Do not fly Travel Service!

Read more about « DO NOT FLY »
Economy Travel Service Airlines DBV - BUD New

No Responsibility When Things Go Wrong

We booked Air Transat for our London trip. Knowing it was a budget airline we went in knowing what to expect (sort of). First off, the seating...

Read more about « No Responsibility When... »

Comment from the airline
Economy Air Transat LGW - YYC New 3 reactions

Awful experiance

My daughter and I were really looking forward to our holiday together in Crete we queue up at the check in desk at Manchester airport (16.00 pm) only to be told that check in had been suspended. We waited and waited then we got told a member of the crew was unwell so only 100 passengers could travel, the 48 of us that were left could have a £10 voucher and wait another hour to see if they could make alternative arrangements. After another hour and a half we were told we would have to stay at an Hotel overnight. After a lot of waiting around approximately 24 hours later we were told our holiday was cancelled. Never again will i travel with ASL France. I am still awaiting to hear about compensation nearly 2 weeks after...JUST AWFUL

Read more about « Awful experiance »
Economy ASL Airlines France MAN - HER 07/2017
Suzanne Duncan

Thai Airways Poor Customer Service

I was on the scheduled flight TG601 from Hong Kong to Bangkok on Sunday 2 July. The flight was scheduled for a 13:10 It got delayed by 1h first...

Read more about « Thai Airways Poor Customer... »
Economy Thai Airways Intl HKG - BKK 07/2017


Cx925 HKG/CEB arrived Cebu on time, other plane is blocking runway. Tower says 20 minutes till clear. An hour later we head for MNL to "refuel" and...

Read more about « SNAFU »
Economy Cathay Pacific HKG - CEB 08/2017

flight delayed and ZERO customer service - trip ruined

Well I'm not on the flight yet because it's delayed. It's delayed so badly that I'll miss my connection. The Brussels Airlines customer service manager here says "he can't access ongoing flights from Brussels" to my final destination, and he's too busy to talk to me or contact a colleague in Brussels who can do his job for him.

So the instructions I get? Get on the delayed flight when it arrives and hope for the best. Who knows when I will arrive at my destination? The only thing they can tell me is it won't be today.

They refuse to book me onto another airline, so I'm sitting here at the airport, fully expecting to waste ~12 hours each way travelling for a one day trip where I will completely miss the appointment even though I planned to land a day early!

Could it be worse?

Read more about « flight delayed and ZERO... »
Business Brussels Airlines TLV - BRU 08/2017

Change my booking to a different date. Really?!

I booked for a flight with Volotea from Southampton to Mallorca for 1st October 2017 as they came in at only £25 one way. I had to book a separate return with Flybe for about £150 as Volotea didn't return on the date I needed.

Some weeks later I receive an email saying that for "operational reasons" they've had to change the flight to the day before - is that okay with me? Well, not surprisingly, no it's not okay!

So had to book a one-way trip with Flybe. Luckily they still had availability.

Poor service Volotea; and that was without even getting anywhere near one of their planes!

Read more about « Change my booking to a... »
Economy Volotea SOU - PMI 07/2017

Disgusting service

I have booked an Air France business class flight from Australia to Europe. They are code sharing with China Eastern. Air France will not let me choose my seat in advance. I have a 7 hour+ layover in Shanghai, from about 14.40 to 21.45 but their business lounge is closed from noon until 19.00 !! China Air would have given me a short stay hotel room for the wait. Air France not only would not do the same, but would not even help me to arrange one.
Never have I come across such shocking business class service. My advice to anybody is to avoid Air France like the plague. i certainly will.

Read more about « Disgusting service »
Business Air France MAN - BNE 07/2017

.....and here my response to Malaysian Airlines belated reply to my complaint......

Dear F**** Z****, Thank you for your response to the complaint I made to you (almost) 8 weeks ago. At first I thought it was an extraordinary length...

Read more about « .....and here my response to... »
Business Malaysia Airlines AKL - LHR 04/2017
Paul Mark

The Worst Airline We Have Ever Flown With (By Far)!!!!!

1. Malaysian Airlines cancelled our original flight (a common theme) from Auckland to Heathrow so our travel agent (who is also our daughter-in-law)...

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Business Malaysia Airlines AKL - LHR 04/2017 1 reactions
Paul Mark

the worst company

So far this the worst company I have ever dealt with as they have rescheduled the flight 6 hours earlier without informing lots of passengers and I was one of them.

When I called them they claimed that they have informed the travel agent and they have said the same to the other passengers in the same situation but through different travel agents and none of them was aware.

They failed to find any solution or alternative flight and they are even refusing to refund the money and saying that they will need to deduct cancellation charges.

I really advise everybody to avoid dealing with this company.

Read more about « the worst company »
Economy Royal Jordanian SSH - DXB 07/2017

Reserver Avec Corsair mais je me retrouve sur une compagnie Portugaise Charter

J ai payé et réserver plusieurs mois à l avance un vol avec la compagnie Corsair et à ma grande déception j embarque dans un avion charter d une compagnie portugaise.

Pourquoi payer un vol Corsair à un prix normal pour se retrouver sur un avion étranger charter.
Le divertissement à bord ne possède que de vieux films que j ai déjà vu en vol sur d autres trajets il y a plusieurs années. Aucun rapport avec celui qui est affiche sur le site Corsair De plus le français laisse a désirer a bord. Ma langue maternelle étant le français j ai moi même eu du mal a comprendre.

J appelle cela de la tromperie et c est la dernière fois que je voyagerais avec Corsair. Payer le prix for pour se retrouver sur Hi Fly non merci.

Read more about « Reserver Avec Corsair mais... »
Economy Corsair YUL - ORY 07/2017

The most terrible company

I recently had flight from Newark to Riga with connection in Hamburg. Arrived at 6:50AM and my flight was scheduled for 8:50AM, so I had almost 2...

Read more about « The most terrible company »
Economy Air Baltic HAM - RIX 07/2017 2 reactions

Angry review

Booked flight in March 2017. We were already on a two-day trip from London given no connection same day to reach Pantelleria so not really in a...

Read more about « Angry review »
Economy Blue Panorama Airlines BGY - PNL 07/2017


If you are tempted to fly with this airline because of the wonderful price....DO NOT DO IT. The flight out to Paris was wonderful. The plane was...

Read more about « Terrible »
Economy XL Airways France SFO - CDG 07/2017

Incorrect Booking details from both Thomas Cook and Condor

Booking confirmation stated 'Important - Check in Thomas Cook Terminal 2. ' My 20 year old son couldn't find any information or check in desk at LAX Terminal 2. In terminal 2 there were no listings of this flight. Despite asking several airport employees he wasnone the wiser until we rang Condor in Germany. After several calls we found out flight was Terminal 6. By the time he arrived there the gate was closed for book in.
We have re-booked the next flight (Wednesday 26th - 2 nights in hotel at LAX) and the wrong information is still on the confirmation details telling us Terminal 2!!!!

Read more about « Incorrect Booking details... »
Economy Thomas Cook Airlines LAX - MAN 07/2017

Beware of Icelandair!

This is the worst airline ever! I purchased tickets online; however, I come to find out, I can't cancel tickets on line. (Interesting). Because then...

Read more about « Beware of Icelandair! »
Economy Icelandair JFK - KEF 07/2017

Eastern Airways overbooking meant I missed my son's graduation!

Eastern Airways bumped me off my flight to Leeds and I missed my son’s graduation as a result. For professional reasons, my only travel option was...

Read more about « Eastern Airways overbooking... »
Economy Eastern Airways SOU - LBA 06/2017

Worst flight experience in my whole life travel

Flight: Riyadh-Muscat( 1hr)- London.Spacious leg room but seems there was air conditioning problem in the aircraft and the screen for intertaiments was not working very well. Got bad experience from the starting point in Riyadh as my itenerary ticket said allowed 2 luggages and my agent said 23kg each, check in staff said it's only 30kg allowed and need to pay 300riyal for the other luggage, for smooth travel I did but worst when I arrived London I could not find my paid luggage where gadgets kept because they are not allowed in Heathrow for hand carry as I started from Riyadh. And now for more than 48hrs now I'm still waiting missing luggage. I told my self to tell my friends who usually travel world wide not to take a flight from Oman Air as much as possible.

Read more about « Worst flight experience in... »
Economy Oman Air RUH - LHR 07/2017

Denied boarding due to airline ignorant of visa requirements. What is the swiftest and most effective way to get a full refund and damages incurred?

What is the swiftest and most effective way to get a full refund and damages incurred?

These have got to be animals running this airline.

There is no ethical, professional or moral code attached to these heartless employees and workers of UIA. Boarding from Ukraine International Airlines to Milan to connect to another flight to Casablanca on July 6, 2017, was refused due to a bogus visa issue.

The Italian Embassy had told me I don’t need a transit visa. They also referred me to the European Union Visa code.

How can I resolve this with immediate effect?!

Read more about « Denied boarding due to... »
Economy Ukraine International Airlines KBP - MXP 07/2017

Late again & filthy !

Outbound and inbound both over an hour delay. Seating area and toilets filthy! Annoying promo music and lyrics trying to entice you to book a Jet2 holiday at every opportunity! No-way!

Read more about « Late again & filthy ! »
Economy Jet2.com SKG - MAN 07/2017

Absolutely unbelievably bad customer service

To say this airline shouldn't even be in business is an understatement. The customer service for them has been absolutely terrible. My wife flew on...

Read more about « Absolutely unbelievably bad... »
Economy TAP Air Portugal MIA - GVA 07/2017

Double charges for same trip

My Message to XL Airways. Dear Madam/Sir I Hisham Najjar and my Son Geith, should return from CDG airport to New York on July 9,2017.on flight SE070...

Read more about « Double charges for same trip »
Economy XL Airways France CDG - JFK 07/2017
Hisham Najjar

Bad experience

Direct flight from beirut to munich was cenceled and changed to Dusseldohrf airport without informing us, the stuff of germania promised that an...

Read more about « Bad experience »
Economy Germania BEY - MUC 06/2017

The other half

Return leg of review out from Gatwick.

Had to queue outside the departure area at Kos (but maybe not Enter Airs fault) in the car park. Flight was delayed (maybe because the queue was badly managed) but caught up and arrived about 20 minutes late. Not a bad flight but again - cabin crew disinterested and not reassuring for passengers. Safety demonstration was appalling, drinks served in the cheapest possible plastic cups (but £6 a pop for spirit and mixer) and when i was told there was no ice i was made to feel like i was asking for something extraordinary. No smiles from cabin crew, but at least the flight deck were chatty although almost impossible to hear.

Read more about « The other half »
Economy Enter Air KGS - LGW 07/2017

Poor staff interaction

Delayed on the tarmac for about 45 minutes and not a peep from the flight deck. Cabin crew announcements were almost inaudible and cabin crew seemed...

Read more about « Poor staff interaction »
Economy Enter Air LGW - KGS 07/2017

Pushed to pay 110$ extra to seat together as a family while a lot of seats were free for whole flight.

Yesterday we boarded an Aer Lingus flight and were told that there were no places available for my husband and me to sit together, even though we...

Read more about « Pushed to pay 110$ extra to... »
Economy Aer Lingus ORD - DUB 06/2017

Vueling was my worst experience with an airline

Flying with Vueling from Paris to London. Before we arrived at the airport their online check-in wasn't working and there was apparently already a...

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Economy Vueling Airlines CDG - LGW 06/2017

Cabin crew very rude and did not accept me and my husband on board for no reasons

We were told by the cabin crew that our both cabin bags will go with the luggage. We had no other bags with us and we asked to give one cabin bag and to keep one cabin bag with the medication for my husband and the apple tablet. We observed the other passengers they have their cabin bags. We were told that by the cabin Superviser Ciara that if you not give your bags YOU ARE NOT FLYING on the EI609 flight. We accepted to give both cabin bags but anyway we were not allowed to fly. The cabin crew treat us like no humans and called the airport police for us. We were forced to stay one night in Amsterdam and buy new tickets with Ryanair which cost us 550 Euro. We were sick and late for work in Dublin( working in private hospital as Clinical Coordinator in operation theatre).
The Aerlingus ground Superviser in Dublin apologise and told us that the behaviour of Cabin staff Ciara was unacceptable and she could not see any reasons that we were not accepted on board.

Read more about « Cabin crew very rude and did... »
Economy Aer Lingus AMS - DUB 06/2017

Racist and clueless staff - deny boarding with 2 young kids because they think only a white person can be French

In all my years of travel across all continents I have never come across such a racist and clueless airline staff. I was travelling with 8 my 5 &...

Read more about « Racist and clueless staff -... »
Economy Thai Airways Intl KUL - BKK 05/2017 4 reactions

mishandle bags fro 6 days on 1 week short vacation.

They mishandle my bags for 6 days, as i requested them to deliver those bag at home address on which they agreed. but for 6 days those bags were seating at Airport but nobody bothers them to deliver it. I personally collected those bag from Airport on the day of my Return journey to USA.
When I asked for reimbursement for 6 days of trouble they put me through & to force to collect those bags from Airport, they simply refused to pay by saying " for resident alien as per our policy guidelines we will not be able to compensate/offer any compensation for the delayed baggage"

service is completely unprofessional, pathetic & untrustable.

Read more about « mishandle bags fro 6 days on... »
Economy Jet Airways CDG - BOM 06/2017
prakash K.

Rude Ground Staff & No Customer Service

I booked all my flights on the KLM website. I flew outbound from Singapore to Amsterdam, then stopover in Paris on the way to Malaga. On the return...

Read more about « Rude Ground Staff & No... »
Economy Air France CDG - SIN 05/2017

my suitcase was lost and they don't pay

Took a flight on April 21, 2017 from Milan to Sao Paulo, baggage was NOT ARRIVED, surely due to the lack of time between the landing at Casablanca and the resumption for Sao Paulo with another flight. After making a regular complaint at the airport of my baggage arrival, there was no trace anymore. In addition to having suffered the damage of not having any luggage for my 10-day stay in Sao Paulo, paying for the many phone calls at the airport looking for my suitcase and having to recapture the minimum indispensable and thus spending 355 euros, to date my suitcase It has never been found again. Needless to make any effort to claim Royal Air Maroc damages through emails, peacocks, and international peacekeepers in Prague, So I must contract a lawyer just to see my rights fully satisfied. Customer Support ZERO !!!!! Do not fly with this company !! They steal your luggage and DO NOT PAY !!!!

Read more about « my suitcase was lost and... »
Economy Royal Air Maroc MXP - GRU 04/2017

Terrible airline. Total disregard for passengers.

My outbound flight was bad. The flight was completely full and most passengers had lots of hand luggage. The crew moved things around in the...

Read more about « Terrible airline. Total... »
Economy Vueling Airlines AMS - LTN 06/2017


I regularly travel between the UK and Munich for work (approx 40 return trips per year). BMI Regional are by far the worst airline I have ever travelled with in terms if punctuality and customer service. flights are frequently delayed by several hours, or even cancelled. Obtaining compensation / refreshment vouchers is next to impossible. Customer service is almost non existant, when you do manage to speak to someone from the airline there is rarely any information provided of use.

The ticket prices are extortionate for the service provided.

The only plus point is that the on board crew are usually polite and helpful, but this is not always the case either!!

Read more about « Delayed....again »
Economy BMI Regional SOU - MUC 06/2017
Dan W.

Money-grubbing Airlines with poor customer service

DEEPLY DISSATISFIED with Jet Airways policy
I booked my flight for 6th July 2017 through Make My Trip and had to cancel on 15th June 2017 because of change in plans. There was a connecting flight (from Dehradun to Bangalore via Delhi), so they applied cancellation charge once for each flight instead of applying it once for each passenger.
Because it was two of us travelling, we needed to pay double the cancellation charge (that's 2 extra cancellation charges...I did not ask to be flown on two airplanes, that's the airline's responsibility)
Earlier I had cancelled a flight on Make My Trip from Mumbai to Delhi (via Ahmedabad) which was Indigo. They only applied cancellation charge once per person. Kudos to Indigo!

Shame on the money-grubbing policies in Jet Airways. You guys should really be embarrassed of your customer-UNfriendly policies.
I communicated this to their customer service, and all the responder had to say was 'It's airline policy.' When I stressed about Indigo, he reiterated 'Every airline has a different policy. This is our (cheats-its-customers) policy.' He offered no solution or apology at all.

Read more about « Money-grubbing Airlines with... »
Economy Jet Airways DED - BLR 06/2017

Very poor standard Cabin Crew

Very poor standard of cabin crew name Elena On a recent Easyjet flight from Marco Polo to Gatwick we went to put our bags into the overhead locker...

Read more about « Very poor standard Cabin Crew »
Economy Easyjet VCE - LGW 05/2017 1 reactions

pathetic experience

I was travelling alone and was on an aisle seat. the seats were small and not comfortable. the person sitting next to me almost encroached my seat...

Read more about « pathetic experience »
Economy Brussels Airlines BOM - BRU 05/2017

A family of 4 with a 2 year old and an infant got thrown off the plane unjustly

Our family had the most horroendous experience on Flight MH 0002 FROM Kuala Lumpur to Heathrow-London deaprting on June 7th, 2017 at 23:15 Prior to...

Read more about « A family of 4 with a 2 year... »
Economy Malaysia Airlines KUL - LHR 06/2017

The worst flight of my life

I travelled with my 3 month old baby and it was the worst experience of my life ! As i arrived on board with my pram folded as a bag, they took it away from me despite agreeing to it at the desk, without giving me a ticket for it or protect it, I had to verbally fight to get my textile baby carrier on board. Then the cabin crew literally thrown a "gift" on my baby chest while i was breastfeeding. No empathy, no help, no manners. Terrible.

Read more about « The worst flight of my life »
Economy plus Brussels Airlines TLS - DME 06/2017
Laetitia Flash M.

Ottima compagnia low cost

Ho volato spesso con compagnie low cost, ma questa è la prima volta che utilizzo Volotea. Devo dire che è stata un'esperienza positiva, dalla gentilezza del personale alla puntualità del volo. Ma soprattutto lo spazio a disposizione era superiore alle altre compagnie low cost con cui ho volato, sedili più comodi con lo schienale reclinabile.

Read more about « Ottima compagnia low cost »
Economy Volotea TSF - NTE 05/2017

Excellent value for money !

Punctual. Friendly staff. Confortable seat...
Very easy to book and check in online (no need to print boarding passes if you have iPhone or tablet) which is very handy when you are traveling
And the price was so cheap ... lucky to get it on the desired day ...

Very highly recommend Volotea.

Read more about « Excellent value for money ! »
Economy Volotea SPU - VCE 06/2017

unbelievable charges. Unethical business standards

Disgraceful service would never use again and I hope others read this. We missed our flight and tried to contact this company through there office...

Read more about « unbelievable charges... »
Business Philippine Airlines DPS - LHR 06/2017 1 reactions
Paul devonrow

Grande sorpresa

Era da tempo che vedevo pubblicizzare questa compagnia aerea su internet con offerte convenienti, incuriosito da ciò ho visitato il sito e ho...

Read more about « Grande sorpresa »
Economy Volotea BRI - PMO 05/2017

A wonderful day, a great week

Spelled fly
Great company and impeccable aircraft, myself and my family, we had a great time, and the crew was great.
Comfortable and clean the plane, the trip was a spit and everything was smooth smooth.
Great experience.

Read more about « A wonderful day, a great week »
Economy Volotea NAP - VRN 05/2017

Worst airline I've ever ever traveled with.

Booked a holiday through Thomson Holidays and were given ASL Airlines France for our departure flight. Arrived at checkout desk 3 hours before...

Read more about « Worst airline I've ever ever... »
Economy ASL Airlines France GLA - PMI 05/2017 8 reactions
Marie R.

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