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7789 travellers have written 15594 reviews about 380 airlines and 4591 flight paths

Reviews are written by occasional or frequent flyers. These travellers want to share their flight experience and help other travellers.

Recent reviews

Very poor service , dirty and old flight, dirty cups served during dinner , rotten and old juice was served

Everything was negative.

Very poor service in all aspects.

Dirty and old flight, dirty cups served during dinner, rotten and old juice was served.

Will never use this flight anymore or recommend to anyone either.

Bad customer service.

Read more about « Very poor service , dirty... »
Economy Oman Air LHR - COK 12/2016
H Rose

A very good flight !

Excellent flight, the crews are super and the flight was early !

Good service at the 2 airports.

Aircraft confortable and quiet.

The seat could move to the back.

The flight intendant are very sympatic and friendly.

Wrong point : the message from the captain (just 1 in the middle of flight) .

Read more about « A very good flight ! »
Economy Volotea NCE - SXB 12/2016

Terrible cabin staff

I could say that overall air transat is just Ok.

But my last trip I faced with rude, unprofessional and discourteous actions from cabin staff service.

It is very long story how he behaved and treated me and other passengers during the flight, especially when he was asked to provide his business card in order to write a complain on him upon our arrival.

Luckily some passengers decided not to stay away and delivered their complains to the Senior

Management in order to protect other passengers in future and as i have heard that person is now under suspension in this company. Hope it will never happen again.

Read more about « Terrible cabin staff »
Economy plus Air Transat YYZ - CUN 12/2016

What a shower of amatures

Most unhelpful staff that really could not be bothered about you the customer.

Charged more for soft drinks that their own catalogue blaming this is the old catalogue.

Late by 45 minutes, missing connecting flight, but that's not their fault.

Changed return flight and you just pay the difference... Wrong, you pay in full, seats, bags the lot and then try and fight for your part of the refund.

If what you see in customer service is so poor... Don't be sunrise down if other corner cutting measures are in place.

Seats not comfortable.
No entertainment.
Send your bags without you travelling which I think a no no in security in the modern world.

Shocking poor service.

Don't fly with this pig not peg airline...

Read more about « What a shower of amatures »
Economy Pegasus Airlines DLM - STN 01/2017

Terrible service

I usually don't leave negative feedback however I am really disappointed with Air Austral. To start with, our flight was delayed for some reason...

Read more about « Terrible service »
Economy Air Austral RUN - JNB 12/2016

One of the best

Everything top.

Starting from the costumer service to the check in and boarding operation the attendants was very very professional and nice.

We had a nice monitor and full access on multiple choices from films to music and games.

Food very good and lots of snacks time.

Read more about « One of the best »
Economy Emirates FCO - DXB 02/2016

Like the way on, perfect time

I already been using Volotea and like always the great thing on using them is the landing time,always on time or between 15/25minutes before the schedule time.

The attendants and the captain was very professional and we was informed on position and arrival time.

My seat was confortable but I've bought my seat in advance to chose my preferred seat.

Read more about « Like the way on, perfect time »
Economy Volotea VRN - CTA 12/2016

Everything on perfect time

We took off in perfect time and we landed 20 minutes before the schedule time.

I was sitting on 6C and the room for legs was ok.

The attendants was very nice and professional.

Check in nice and quite, I was with my kids and we had priority on boarding.

The meals and snacks are a bit expensive.

The captain inform us and tell us some flight informations.


Read more about « Everything on perfect time »
Economy Volotea CTA - VRN 12/2016

Never fly on PIA economy and business class

Never fly on PIA.

Stupid seat and legroom.

No tv no entertainment, disgusting meal snack.

No good service and no good captain.

Temperature very hot landing very bumpy.

Read more about « Never fly on PIA economy and... »
Economy Pakistan International MAN - ISB More than 3 years

Fly on Emirates

My seat was very comfortable. Too much legroom. There was entertainment and TV.

Flight on A380 Emirates not A330.

I give A380 10/10 and A330 8/10.

Meal very nice get kids food in Dubai.

Temperature very hot.

Captain and service very kind.

Read more about « Fly on Emirates »
Economy Emirates MAN - ISB 02/2016

A very calm and excellent flight

My seat was very good, legroom very nice.

No entertainment and tv.

I had a very good airbus A320 flight to Istanbul.

Meal very nice and service 8/10.

Read more about « A very calm and excellent... »
Economy Turkish Airlines MAN - IST More than 3 years

Never go on KLM

My seat was no good. Not enough legroom space when I went to Amsterdam on the airplane, no tv no entertainments but magazines.They gave only drinks and snacks. Service not very good, I gave it out of 3/10.

Read more about « Never go on KLM »
Economy KLM Royal Dutch Airlines MAN - CAI 04/2015

Not good, no tv disgusting flight

Seating not good in the middle and no tv.

Just boring food not very good.

Landing bumpy temperature very hot.

Luggage 30kg only.

No good flight and no good service.

Read more about « Not good, no tv disgusting... »
Business Scandinavian Airlines System LHR - ISB 12/2016

Horrible experience

Absolutely horrible experience with Flybe.

I booked a flight from London to Groningen weeks before the departure and arrived at the airport 3 hours before departure. The flight was delayed by 2 hours due to unexplainable cabin crew issues. I ended up spending the entire Christmas Day at the airport with no vouchers or compensation or information about the delay. I missed my family Christmas dinner and will never fly with Flybe again!

Do not book flights with this company- zero customer service.

Read more about « Horrible experience »
Economy Flybe SEN - GRQ 12/2016
Simone T.

Will never take this service due to desktop computer fail...

Thank you Aer Lingus. Due to your crew prohibiting me to bring a desktop computer (properly secured in a customised case for electronics) as cargo baggage in October and also for failing to include this bit of information in that baggage information website of yours, I have endured a costly, time-consuming and stressful procedure to import this piece of equipment to my country (customs in this country is also crap) up to day (end of December).

The rest of it was at most, average.

Will never require your services again.

Read more about « Will never take this service... »
Economy Aer Lingus DUB - MEX 10/2016
Luis G

Éviter Boeing 788 d'Oman Air

We booked in July a flight Paris/Muscat/ Bangkok on December on Oman Air in Airbus A 330.

This plane was noted as relatively comfortable with a width of 18. Meanwhile the plane was changed and we flew on a Boeing 788.

Never again !

3x3x3 distribution. Flight full and width of 17. as comfortable as a sardine box.

Food not good and staff absent. Oman air never again !

Read more about « Éviter Boeing 788 d'Oman Air »
Economy Oman Air CDG - MCT 12/2016

Good Airline from Tunisia!

I really enjoyed this flight, all the staff members were very polite and helpful.

Even they offer an additional croissant as part of the complimentary breakfast, something that I found really nice.

The staff and the pilots are very nice toward the passengers.

Read more about « Good Airline from Tunisia! »
Economy Nouvelair Tunisie FRA - TUN 11/2016 1 reactions

One of the best!

One of the best Airlines out there!
Boarding was easy.

The seats are comfortable, had ample leg room on a normal seat.

Drinks and snacks were very tasty.

Love TunisAir

Read more about « One of the best! »
Economy Tunisair ORY - TUN 11/2016 1 reactions

Never again

Booked through Thomson thought we were flying with them only to be told at the airport it was through a "third party". The plane was shabby and...

Read more about « Never again »
Economy Travel Service Airlines NCL - LPA 05/2016

What Flight!

Starting late but arrive on time...

Good breakfast and good and friendly cabin crew...

Comfortable journey... fast boarding...
Good value for money.
Good good

Read more about « What Flight! »
Economy Volotea VCE - CTA 12/2016

Awesome service will fly again

Absolutely enjoy the flight. Will fly again.

London to Colombo very nice flight on time enjoyed the meal & services baggage allowance always great no hazel at all.

Read more about « Awesome service will fly again »
Economy Kuwait Airways LHR - CMB 05/2016

Highway Robbery!

United Airlines can careless for their paying customers! I paid in full over 2 weeks in advance for my flight and they cancelled my ticket without even making a attempt to notify me that my return ticket was cancelled.

Didn't even offer a refund;plus they turn around and try to resell me the same seat I had paid for for an additional $327!

They have no right to decide for the paying customer whether the customer needs their booked seat or not. Customer Service treated me like garbage. I highly recommend avoiding this airline at all cost!
I would never fly on united again nor will my expended family!

Read more about « Highway Robbery! »
Economy United Airlines IAD - ATL 11/2016

Great flight! Especially considering the low price!

The non-stop service from NYC to Kiev is a great price and perfectly harmless (as far as international flying goes). It gets you into Kiev in the late afternoon (similarly, the opposite direction gets you into NYC in the afternoon), which is good for getting acclimated to the new time zone.

Ticket counter employees were nice on me even though I had a larger-than-regulation carry-on (they let it on for free).

The airplane was a normal Western 767 jet, no Russian garbage, and while there was no in-flight entertainment (other than looking at the pretty flight attendants, who were several cuts above the usual American ones), who cares when you can sleep or use your own phone/computer?

Overall, you can't beat the pricing, especially since you can order 1-way tickets for half the cost of roundtrip (whereas most companies greedily charge 75% or more).

Read more about « Great flight! Especially... »
Economy Ukraine International Airlines JFK - KBP 02/2016

Very Good Flight

Flight on time.

Flight comfortable.

Assistance to perfect plane board.

The staff very polite and prepared.

Check in OK and fast.

Very simple seat selection in the purchase of the ticket.

Read more about « Very Good Flight »
Economy Volotea CTA - VCE 11/2016


Been to 50+ countries and this is the most horrifying experience I've ever had. I was unfortunate enough to have been trapped at Beijing on the 5th...

Read more about « Horrifying. »
Economy Air China PEK - DEL 11/2016

Confortable and on time

Comfortable seats, friendly and helpful staff, pleasant flight.

Departure and arrival on time.

The flight was very short so I have no comments about food and other services.

Read more about « Confortable and on time »
Economy Volotea VRN - CTA 09/2016

Not recommended cheap flight but not worth it

No one at the desk to check in. They just sell a ticket on line and you never catch them again to put you in flight.

There was a delay of more than an hour for going flight.

Not professional personel. They have not enough personel and those who are working does not seems to have any training for customer service.

Read more about « Not recommended cheap flight... »
Economy Air Transat YYC - YVR 11/2016


Great flight. Boarding and takeoff were on time, and the arrival in Venice was early. The flight crew was very professional, cheerful and helpful. I take Volotea a lot and I have no complaints. On the other hand, it would be nice if you had more destinations departing from Venice, like the Greek islands.

The only flaw is the boarding process because they ask to approach the gate according to the boarding group indicated on the boarding card and often those who are already in line does not pass , however the staff can not do problems for this.

Read more about « Okay! »
Economy Volotea BRI - VCE 11/2016

Pleasant flight

Leaving from Venice and landing in Marseille is a true pleasure, the view at the start and the view on arrival is a true delight, so beautiful !

The Volotea Aircraft is very comfortable and the crew is super.

Read more about « Pleasant flight »
Economy Volotea VCE - MRS 10/2016

A short night

Flight was late because the incoming aircraft was delayed. The airline sent me an e-mail to tell me the score, but it was too late as I was already at the airport. We left more than an hour late. Seat was fine.

The aircraft an Airbus 320, with 6 abreast seating. I was lucky as it was a light load, and the seat next to me was empty. Still there was plenty of room.

The meal service was quick and efficient and the wine was worth drinking.

They were quick, so there was some sleeping time before the dawn came up.

Read more about « A short night »
Economy Srilankan Airlines CMB - BKK 11/2016
Shamrock 09

Worst airline ever

Ticket Sales employees and crew members are rude, poor in dealing with customers and their English is terrible.

They don't hesitate giving you false information just to get rid of you when they don't know how to deal with unexpected situations like delayed or cancelled flights.

Seats and inflight entertainment are just the same as lots of airlines.

I have no idea how meals are as I booked a special meal that they forgot to carry on board. Luggage service is awful, they lost all of my three baggage.

They cancelled my flight two times, the third one was overbooked, the next one was delayed.

Read more about « Worst airline ever »
Economy Turkish Airlines BLQ - LAX 07/2016

Extremely poor customer care

I came to Abidjan for short meeting and had to fly back to Freetown on 9th November 2016.

The airline has cancelled the flight to Freetown and we have been informed when we arrived at the airport for check in. Despite all mess-up on my workplan, the airline is not will to provide accommodation for the night that I am going to stay at the hotel due to the problem of the airline.

This is not professional manner and the airline customer service managers needs to learn the value of customers.

Read more about « Extremely poor customer care »
Economy Air Côte d'Ivoire ABJ - FNA 11/2016

Very bad airline

I thought I would try this airline since it's one way even though it's way more expensive than the others.

They had no in flight entertainment for the entire 15 hours. They use a very old plane and the light was broken an flickering in the row...

Then, right before landing they said that the luggage was left behind in Tel Aviv! For half of the passengers....

They said we would get a call the next day.. But still no contact. Worst airline I ever flew with. I would rather take the layover than deal with this expensive nightmare.

Read more about « Very bad airline »
Economy El Al Israel Airlines TLV - LAX 11/2016

Don't do it, you will regret it!

They cancelled my flight 12 hours before takeoff.

They sent a nice email saying that they would refund my fare. I submitted the information three different times whilst they ignored my emails.

I resorted to contacting them via their Facebook page. They promised to take care of things via email, which they didn't.

After four months of trying to get a refund using their channels, I hired a third party to retrieve my refund.

Transavia's customer service is appalling/nonexistent. Beware!

Read more about « Don't do it, you will regret... »
Economy transavia AMS - ORY 07/2016

On time

Read a few reviews before a flight and was a bit worried.

Luckily everyone got on board on time, there was no delay, even came a few minutes earlier (flight to Palma). I was especially happy that there were no loud and noisy travelers... everything went smoothly and the flight already felt like vacation.

The crew was really friendly and helpful, I liked that their uniforms somehow match plane interior - colorful. Enjoyed complimentary coffee and some candies during the landing.

Read more about « On time »
Economy Small Planet Airlines MAN - PMI 06/2016
Shelly S.

Good price

Flew with them earlier this summer, had a nice experience and tried again, this time with my friend. With them you get what you paid for.

The tickets were cheaper in comparison to other airlines. The flight was on time both times, to and from Tirana.

Staff doesnt seem tired at all and smiled, the captain even said a few jokes to enlighten the mood. It worked. The leg room seemed ok, I enjoyed sandwiches, they tasted really great in comparison to other food that I have tried on other airlines. Had a cabin bag and some luggage, everything was ok with it and I did not even wrapped it to plastic.

Would not hesitate to fly with them again and recommend to others.

Read more about « Good price »
Economy Small Planet Airlines LGW - TIA 09/2016
Shelly S.

Pleasent trip

Fully satisfied.

Comfortable seats, nice temperature inside the cabine and very pleasant the music played (really clever).

On time and generally the service was excellent.

Read more about « Pleasent trip »
Economy Volotea ATH - VCE 10/2016
Nikolaos Z.

Great flight

Another fligh with Volotea and another time I am completely satisfied wirh my flight.

Clean and confortable aircraft and professional cabin crew.

The flight was in time.

Read more about « Great flight »
Economy Volotea NAP - GOA 10/2016

Good service

Web site easy to use.

Price/quality good.

Time as scheduled.

Nice people on board.

Boarding very efficient.

Chek in on line easy.

Inside temperature confortable.

Messsage from the captain essential.

Landing and take off perfect.

Romm leg confortable only on extra paying seats.

No entraitenment.

Meal and snacks available standard quality.

Read more about « Good service »
Economy Volotea GOA - CAG 10/2016
thank you

The worst airline experience

I booked my flights eight months prior to flying, I paid £150 extra so all three passengers could sit together both ways as I am a really nervous...

Read more about « The worst airline experience »
Economy Virgin Atlantic Airways MCO - MAN 10/2016
Lisa brown

On time

Perfect flight from Verona to Catania. The trip was very nice and I arrived to destination on time.

I suggest to use Volotea company for your business or vacation trips.

Read more about « On time »
Economy Volotea VRN - CTA 10/2016

Very good!

One of the best low cost companies for sure! The travel was comfortable, also if the airplane was very small the seats were large with the space for...

Read more about « Very good! »
Economy Volotea NAP - VRN 10/2016
Simone L.

Do not travel with this airline !

Do not travel with this airline !

I had a motorbike accident 2 days ago and, even sending Easyjet all the reports (ambulance & hospital) with the information that says that I will have to be in the hospital for the whole week, they have not refunded my money, nor exchanged it for a voucher.

I was a regular client of this company but, after treating me like this, not anymore.

Do not give money to a company that treats its clients this shameful way.


Read more about « Do not travel with this... »
Economy Easyjet MAD - CDG 10/2016
David R.

Disgraceful customer service

As a frequent business flyer, I would choose carefully before selecting Transavia. In 20 years of business travel I have never been humiliated to such an extent in front of other passengers. The checking-in attendant was adamant that my case has to go in the hold. I politely asked for the case to join me in the cabin, which was declined a number of times. At one stage I was refused access to the aircraft and detained on the concrete stand until the attendant went to get his supervisor. You can see & hear from the footage I have attached that I was even threatened with the police at one stage.

When the Transavia staff one their little victory over me and as I looked back while climb the stairs to the aircraft after they took my case they were all laughing at the situation. I'm a senior Operations Director of one of the largest technology companies in Europe and I have never been treated as appalling as this ever before by an airline.

The crazy situation, you can see the high level cupboard above my seat was empty. An absolute disgrace.

Read more about « Disgraceful customer service »
Economy transavia ORY - LTN 10/2016

Great plane, but lousy Customer Service

Good quality planes but a company policy that doesn't care about Customer Service.

Emirates airlines are really good in Window dressing when it comes to their Customer Service. At first sight it looks like they're really value their (loyal) customers but unfortunately in reality they don't live up to the expectations they promise to the world.

I've been flying with Emirates many times before and also reached their Silver Member Status so you can call me experienced when it comes to this airline. The plane itself, the seats and the food provided are OK.

Only when it comes to how they treat their (loyal) customers it becomes a complete different story. Once you've ordered and paid for your ticket they loose their complete interest in you as a customer. They treat you like a number and the only feedback you get are the lines that were written out in their "Customer" scripts.

This resulted for me to the (unfortunate) decision to use the Emirates services in the future and look for other airlines which provide proper Customer Service

Read more about « Great plane, but lousy... »
Economy Emirates AMS - BKK 09/2016
Frank V.

Really really bad service

Delay of 2,5 hours - No notice! No compensation, not even a recognition of the issue.

No free meals, drinks or snacks on board and no use of credit card for buying refreshments.

I have anxiety of flying and I have never felt so unsafe and scared onboard a flight. The flight attendants stayed behind the curtains for 1 hour after take-off, so they couldn't reassure me (and other nervous passengers).

We couldn't hear the messages from the Captain, only a few words here and there.

We detected smell of smoke 4-5 times, maybe the crew smoking?

I will never fly with this airline again.

Read more about « Really really bad service »
Economy Tailwind Airlines AYT - HAM 10/2016

Perfect fly

I'm very satisfied about my flight with Volotea from Cagliari (Sardinia) to Catania (Sicily). Hostess and stewards was very polite stylish, the...

Read more about « Perfect fly »
Economy Volotea CAG - CTA 10/2016
Rosario L.

Never again !

On the 28th of August I have flown with Brussels Airlines from Brussels to Manchester, UK. The flight it self was good. Friendly crew and clean...

Read more about « Never again ! »
Economy Brussels Airlines BRU - MAN 08/2016 1 reactions

One of the Best Airline

I love Swiss Airlines!

Boarding was fast and easy. The seats are comfortable and take off relaxed, had ample leg room on a normal seat.

Drinks and snacks were served immediately once everybody was the plane. But, I booked my flight tickets from Voyages Booth, that helped me in quickly flight reservation.

Read more about « One of the Best Airline »
Economy Swiss ECN - JFK 03/2016

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