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8604 travellers have written 17826 reviews about 396 airlines and 5302 flight paths

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Recent reviews

Royal Jordanian Airline Is The Worst Airline EVER!!



Hi I am a paraplegic and had a trip out of the country on June 2. Royal Jordanian Airline misplaced my wheelchair on the way flying to my...

Read more about « Royal Jordanian Airline Is... »
Economy Royal Jordanian AUS - TLV New
Atxboi78

Jewelry and Presciptions stolen



At our layover in Brussels, a Brussels employee asked to take one of our carry on bags and insist it be changed to a "check in" bag. Not a problem at all - they have the right to do this.

But the Brussels Airline employee would not let us remove anything from the bag before checking it in. Upon arrival at final destination, we discovered all jewelry and crucial prescription drugs had been stolen from the bag. Brussels Airlines customer service (our report number was 1907-SN-03785) said that this was our fault for not removing any valuable items from the bag, even though we were not allowed to do this. I guess we were supposed to try to physically overpower the Brussels employee that took our bag?

Read more about « Jewelry and Presciptions... »
Economy Brussels Airlines IAD - EBB New
jdk

THE WORST AIRLINE EVER!!!



Seriously the worst airline in the entire world!! They didn't only cancelled my flight from Moscow 2 months ago, but they didn't tell me about it!!!! No email, no call, nothing!!!! They didn't care about me overstaying my visa because of the cancelled flight and I had to chase it and PAY for it!!!! Then when I got eventually to Warsaw I have asked 3 times!!!!! if they will handle my luggage. I was told, definitely yes, because it's a connecting flight. Then I come to Kosice and of course my luggage is lost!!!!!!! I flew with them for the very first time in my life and I will never fly with them ever again and will make sure my friends, family, and followers won't either. They're just the worst and the most unreliable airline I have ever flown with!!!!

Read more about « THE WORST AIRLINE EVER!!! »
Economy LOT Polish Airlines SVO - KSC 07/2019
SOLOTRAVELER

Worst Experience ever



Worst experience ever, very bad and inexperienced staff, they made us pay for our extra baggage for a second time knowing that we have already paid for them, we couldn't do anything because they kept denying and we didn't want to miss our plane and have to stay in this horrible city for any other day. In addition, they gave us seats 9 rows far from each other! The airplane was overloaded, it was really not a safe flight and we didn't even find a place to put our handbag; the food is very disgusting, we couldn't eat it. And I also have to mention that it was delayed in both ways for minimum 40 minutes. In conclusion, it's surely the worst airline you may ever fly with.

Read more about « Worst Experience ever »
Economy Tarom OTP - BEY 07/2019
liliissa

Money-grabbing baggage "policy"



I've travelled several times with Flybe before and used the SAME small hand luggage suitcase each time and I never had a problem going through all...

Read more about « Money-grabbing baggage... »
Economy Flybe SOU - DUS 06/2019
Maz_95

WORST AIRLINE PERIOD



I ARRIVED AT "MAN" ON THOMAS COOK AIRLINES, LATE OF COURSE. AT 6AM SAT MORNING. NO CUSTOMER SERVICE STAFF, ABSOLUTELY THE WORST. NO WHEELCHAIR AS REQUESTED, NO CLEAR DIRECTION TO MY FLYBE CONNECTION FLIGHT, CHANGE OF GATE DUE TO ONGOING CONSTRUCTION. AT SECURITY, I WAS LEFT BY FLYBE ASSISTANT, WHO WAS RUSHING 2 OR 3 OTHERS TO TEMORARY
GATE. I WAS LEFT ON MY OWN, I AM AN WALKING DISABLED
OLDER PERSON...I MADE IT TO THE PLANE, OF COURSE
MY BAGGAGE DID NOT. IT WAS THE NASTIEST PLANE, THE
FLIGHT ATTENDANT DID NOT DO HER CHECK LIST, READ HER SCRIPT. SAD TO SAY...IT'S THE WORST....HOPEFULLY
VIRGIN ATLANTIC WILL BUY THEM, AND FIRE THE MANCHESTER STAFF, AND RETRAIN THE CREWS, AND EITHER FIX THE TERMINAL OR CHANGE LOCATIONS!!!

Read more about « WORST AIRLINE PERIOD »
Economy Flybe MAN - CDG 07/2019
BWJ

FOOD ALLERGY ALERT!!! DO NOT RISK YOUR LIFE AND DON'T FLY THIS AIRLINE!!!



We had the worst experience with Finnair and we will make sure to never fly with this airline again. We flew from Helsinki to New York with my 9...

Read more about « FOOD ALLERGY ALERT!!! DO NOT... »
Economy Finnair HEL - JFK 06/2019
GaileG

Avoid United at all costs.



Sparing the outlandish details, at the end of the nightmare with United we'd experienced:
-delays, missed connection, cancelled flight, rebooked flight
-no sleep for almost two days
-missed day of vacation
-out of pocket expenses not planned for
-lost luggage (We had nothing but our carry on for FIVE days!)
-wasted Taxi an hour back to the airport to get luggage as they promised it was now there - it was not.
-Hours on the phone trying to rebook, trying to track luggage, and then trying to file claims. HOURS on hold! HOURS speaking to people who had no clue.
-WORST customer service ever!

We will never, ever, fly with United again. You are taking a risk. We were unaware of their reputation with delayed/cancelled flights and lost luggage. We learned the hard way.

Read more about « Avoid United at all costs. »
Economy United Airlines MCI - ATH 05/2019
1122

Amazing employees!



After a nightmare experience with United (who rebooked us with their Star Alliance partner Aegean) including several delays, and cancellations, we...

Read more about « Amazing employees! »
Economy Aegean Airlines MCI - ATH 05/2019
1122

Horrible airline! Avoid! Given same seat and name, lost baggage. Flight delay. Horrible staff



Our flight from Rome to Athens wasn’t booked through Pegasus airlines. With a short 1.5 hour delay in Istanbul. First the ticket lady was slow and...

Read more about « Horrible airline! Avoid... »
First Pegasus Airlines FCO - ATH 06/2019
Traveler 78569

Awful airline, horrible business



Had a family emergency where a family member was admitted to hospital and given only days to live. When I contacted EasyJet customer services and let them know the situation I just got a very matter of fact “it is not our company policy to refund flights in these circumstances” - no empathy and certainly not a company I would think many people would like to be associated with. I will never fly with this company again and would urge others not to spend money on a business with such a horrible way of dealing with its customers.

Read more about « Awful airline, horrible... »
Economy Easyjet LGW - APF 06/2019
Andy1

Volotea = As bad as it gets, except for maybe at&t



I would describe my flight but I didn't get to take it because volotea decided it would be easier and more profitable to just steal my money...

Read more about « Volotea = As bad as it gets... »
Economy Volotea VIE - BOD 06/2019 1 reactions
alphadogcharleston

Do not use this company



I made a basic mistake online of booking a flight from Ibiza to London instead of London to Ibiza. Immediately went to change it online and could not. Called back the next day as it was booked during the night and they changed it. The following say I saw over £700 had been debited from my account. They took almost 2 weeks to respond to my queries, in that time I had no confirmation of booking. They then said they would charge me for both flights as they do not provide refunds. Avoid this company and use a reputable one that you can trust.

Read more about « Do not use this company »
Economy Jet2.com STN - IBZ 06/2019
Shereen

10 Hour Delay with No Explanation



Pay the extra $50-100 if you can manage. This was the worst flight experience of my life. Vueling Air almost cost us our honeymoon, definitely cost...

Read more about « 10 Hour Delay with No... »
Economy Vueling Airlines LGW - CDG 06/2019
nocturnaloasis

Very bad



1 Star is too much for them. I Went three hours before my flight they told me flight is delayed checked in and I went to wait at the gate after...

Read more about « Very bad »
Economy Middle East Airlines DXB - BEY 06/2019
Dalal

Worst airline and even worse customer service!



I see that a lot of travelers have had a bad experience with this airline, so I am not sure if my review will make a difference to the company, but...

Read more about « Worst airline and even worse... »
Economy Royal Air Maroc CMN - JFK 06/2019
Ankh

Catalogue of errors by Flybe...terrible customer service



I purchased return flights for myself and my husband from Manchester to the Isle of Man. Prior to travelling Flybe cancelled my return flight and...

Read more about « Catalogue of errors by... »
Economy Flybe MAN - IOM 05/2019
LVT

80 EUR for 3 letters



I visit my parents regularly in paris, i always use Air France, Transavia, or Middle east airlines. But today was the first and last flight with this Aigle Azur.

On the passport my name is Ludovic while on the ticket its Ludwig. The family name is the same.

So because of 3 letters difference, they want to steal from 80 euros.

Why changing 3 letters cost 80EUR?

Why all other companies accept and understand that Ludwig is Ludovic in french and Im the same person?

Why stealing? This is how you loose passengers. You steal me only once.

Read more about « 80 EUR for 3 letters »
Economy Aigle Azur ORY - BEY 05/2019
Ludwig

Condor abandoned us mid-trip



We booked a flight on Condor.com, round trip from Seattle to Vienna. The itinerary had a connection in Frankfurt.

We missed our connection in Frankfurt by just a few minutes due to long lines and waiting for shuttle buses at that airport.

This is understandable but what happened next is unbelievable.

The Condor agent told us it was our fault we missed the flight, and that they have a one-hour rule for connections. This "rule" of course is not written anywhere. If you don't make it to the connecting gate in within an hour, even if no fault of your own, you will not be rebooked.

Instead you will be told you're own your own. We had to purchase expensive last minute tickets on another airline to complete our trip to Vienna.

No other airline would abandon its customers mid-trip, short of their destination. I would question the safety of an airline that goes to these extremes to save money. I would never fly Condor again.

Read more about « Condor abandoned us mid-trip »
Economy Condor (Thomas Cook) SEA - VIE 05/2019
JohnR

Scam!!!



Airline website seems designed to foil you. Staff are scammers and will take your money

On-line boarding pass is available on the outward journey but for the return the website “locked up” and prevented us from retrieving the passes.

At the check in desk we were told we had to pay 15 euros EACH to get passes printed. They would not take payment at the desk and directed us to a non-existent ticket office to settle it. Not knowing what else to do we arrived at the gate and explained. They demanded cash. When we offered it they took it and one member ran off with it to “check all is OK”. No receipt, nothing. He literally ran away.

We were then told everything is OK and we can board. Still no receipt.

This is corruption and extortion, plain and simple. Crooked airline, crooked staff.

Read more about « Scam!!! »
Economy Ukraine International Airlines KBP - LGW 05/2019
Anna7003

horrible



My wife and I flew from brisbane on 1st may to Frankfurt. The first leg to Shanghai was good. The second leg was pathetic, we booked window and...

Read more about « horrible »
Economy China Eastern Airlines BNE - FRA 05/2019
vel

Never again



This was our worst experience with an airline. On 3 of our 4 flights, there were delays without keeping the passengers informed at the gate. Their personnel was just sitting there, joking around and trying to sell their empty business seats. Then, on the long flights, their entertainment system was not working. Moreover, their hostesses don't even bring water to drink and when you ask them, they make a face like you are asking something difficult. For the meals, you don't even get a choice. 10 min after getting our meals, they already came to take the plates away, even if everyone was still eating. And last but not least, none of the landings were smooth (with perfect weather), it is as if all their pilots get a training to land as aggressively as possible. That's not what we are used to with an airline, never again.

Read more about « Never again »
Economy LOT Polish Airlines WAW - BRU 04/2019
nexbel

Flight cancellation, no refund , no back up



Volotea has failed to transport passengers from origin to destination. The flight from Mykonos to Athens on 6th May at 7pm was cancelled. Upon...

Read more about « Flight cancellation, no... »
Economy Volotea JMK - ATH 05/2019 1 reactions
SKY

Worst airline ever



Flybe reduced the hand luggage size before the flight without any proper notice, provided their staff with luggage measurement units which were even smaller than the new sizing, and forced every single person with a hand luggage on the flight, no matter the size (about 50 people at least) to dish out £50 to board the plane. Not only this is against consumer rights, but it also goes against antitrust laws as the true hidden cost of the flight was forcefully push to nearly double what the ticket at the time of purchase cost, hence exerting unfair competition against competitor airlines in the and route.
Furthermore the staff at the gate refused to provide passenger with a legal receipt showing the item of purchase for the £50 charge.
An utterly despicable airline with zero ethics: avoid at all cost!

Read more about « Worst airline ever »
Economy Flybe ABZ - LHR 05/2019
Mathavar

Lost baggage and can't contact China southern



i travelled across the other side of the world with my children for xmas with my sister 12/12/18 3 suitcases were checked in to this flight but only...

Read more about « Lost baggage and can't... »
Economy China Southern Airlines MAN - BNE 12/2018 1 reactions
louby

Dodgy Airline designed to shaft the customer in every way



Booked to go from EDi to Faro on 3rd May, however my Dad got shot and we now have to either cancel or change date of the flight. Phoned them, to cancel we would lose the £545 it cost us, no refund, but hey theres an option to change the date...sound good right?! WRONG!! They say the prices advertised online is different to what they have on their system, which to me is false advertising! They want to charge us an additional £302 to change the date and charge £35 to make the change!! The online price to book a brand new flight is £421.60, so in theory I should be given a refund for the difference...WRONG! They don’t give refunds of the difference either!! This company practices false advertising and gives customers the false impression that they provide options, but in the end, they try and shaft the customer in every which way they can, even in emergency situations that is beyond our control. If you want good value and good service from an honest airline, go elsewhere!!!

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Economy Jet2.com EDI - FAO 05/2019
AAherne

Extra fees but no service for them



I bought tickets with 2 months in advance and paying the priority fee plus the membership one demanded so you can buy priority.
I did the check in at home the morning of my departure and I arrived at the airport to find out I was actually in stand by as I did the check in too late. So I payed for priority to be the LAST one to board the flight, and I was told by their on site operator that he was doing all he could to get me on the plane.
So , very angry, I demanded my 9 euros back - which will not happen as I used the flight and it`s not their policy to return you the money you payed for services not offered .I was so enraged I would have demanded 0.001 euros back !
Attention on :
* luggage - dimension and weight - all pays extra and too much
* check in - they will charge you even if the online system was not on, unless you prove without a doubt that it was not working
*there are no snacks included. Be prepared to pay for water .

Read more about « Extra fees but no service... »
Economy Wizz Air Hungary IAS - BLQ 04/2019
anacroiala

Terrible and disaster company also it staff, not client orientated



Terrible and disaster company also it staff, not client orientated. They will get forever my negative opinion about their company, staff behaviors...

Read more about « Terrible and disaster... »
Economy Air Baltic RIX - MUC 04/2019
Julijus

Worst company ever



Tunisair is the worst company I've ever seen in my life. On a flight of 1 hour and 30 minutes (Barcelona - Tunisia), they accumulated 3 hours of delay, and all for no apparent reason. The way these people work is being always late and flying when they please or can. It is not a serious company in any sense, and I absolutely do not recommend anyone to use it. In case it is essential to fly with them, I recommend a lot of patience and to keep all the tickets and documents that prove the delays or cancellations (that you will surely suffer), to be able to submit a claim.

Read more about « Worst company ever »
Economy Tunisair BCN - TUN 04/2019
jof2018

Excellent Flight



The flight was free because Hawaiian Airlines cancelled their flights from HNL-TPE. So they rebooked me from HNL-KIX then KIX-TPE. But not just any airline, one of the best airlines in the world Eva Air! Eva demonstrated their high quality of service of comfy seats and excellent food all just in economy. You rock Eva!

Read more about « Excellent Flight »
Economy Eva Air KIX - TPE More than 3 years
UAL

Excellent Flight



Just when we were about to push back, the flight attendants came over and asked me if I would like a free upgrade. And of course I said yes. They told me that they were giving their Gold and Silver members free upgrades to Business class. The service in Business was excellent. Good job United!

Read more about « Excellent Flight »
Economy United Airlines TPE - SFO 08/2017
UAL

Good Flight



The seats were really comfy for a 45 minute flight up to Vancouver, we cruised at 14000 feet and we had a great view of Seattle and Vancouver, the flight was awesome.

Read more about « Good Flight »
Economy Air Canada SEA - YVR More than 2 years
UAL

Excellent Flight



Just before the plane was about to be pushed back, the flight attendant asked me if I would like a free upgrade. She told me that there were lots of empty Business Class Seats and they were going around giving free upgrades to their members. It was nice, the food and service and everything.

Read more about « Excellent Flight »
Economy All Nippon Airways NRT - TPE More than 2 years
UAL

Excellent Flight



The food was really good. After meal service was over the flight attendants handed out Haken Doug ice cream. What other airline would you find free Haken Doug ice cream in economy?

Read more about « Excellent Flight »
Economy All Nippon Airways SFO - NRT More than 2 years
UAL

Good Flight



The Flight Attendants were nice and asked me if I needed anything just when I thought of I need something. The flight departed on time and the food was excellent.

Read more about « Good Flight »
Economy American Airlines LAX - SEA 09/2018
UAL

Excellent Flight



Even though the flight was delayed for 30 minutes. Japan Airlines offered snacks to the passengers. and when on board the flight crew apologized for the delay.

Read more about « Excellent Flight »
Economy Japan Airlines LAX - NRT 07/2018
UAL

Last minute cancelations, don't book with easyJet



We booked this flight well in advance. I have never flown with easyJet and it was my first time traveling to and within Europe. Our flight was...

Read more about « Last minute cancelations... »
Economy Easyjet NAP - VCE 03/2019
Dmishin

Never Ever Think about Flying with UIA



The most terrible Airline I've ever seen. Other than not serving anything (Even Water and Tea, you have to pay for everything), We have tried to...

Read more about « Never Ever Think about... »
Economy Ukraine International Airlines YYZ - IKA 02/2019 6 reactions
Amir G.

The worest experince of my 30 years travel history



As an early morning flight, could not sleep well and four hours waiting in transit at Amman Airport. Just 40 minutes before the departure time, the staff came to the waiting lounge and asked us to go to the other lounge as they wanted to setup some screening process. I politely asked the staff if the flight was going to be late, the rudely pronounced answer was foolishly, “No”. I again asked them that if was the protocol fir the Heathrow flight, why didn’t they set it up 2 hours ago? They had no answer. I believed that it was some training session as there were some uniformed officers watching the staff.
I had never such a disgusting flight experience where the live flight board still shows the flight is at 11:20qm whereas the time is nearly 11:30am. Will definitely avoid in future.

Read more about « The worest experince of my... »
Economy Royal Jordanian AMM - LHR 03/2019 1 reactions
Mehr

Choose any other one // Elige cualquier otra



They lost my luggage till the day before of leaving and I also had to go and collect it from the airport, now they don´t want to reimburse my expenses caused by their inneficiency. They are rude and rather kind. Food abroad, expensive and awfull. Forget any other low cost, this is the lowest, dirtiest and barely recommendable of all them. Thank you for ruin my vacation.

Me perdieron la maleta hasta el día de antes de mi regreso y además tuve que ir yo a por ella, ahora no quieren reembolsarme los gastos que tuve por su ineficiencia. Son maleducados y poco amables. La comida a bordo de pago, cara y pésima. Olvida otras low cost, esta es la lowest, sucia y nada recomendable de todas. Gracias por arruinar mis vacaciones.

Read more about « Choose any other one //... »
Economy Brussels Airlines MAD - HRG 02/2019
EvaG

Please Never ever board UIA (Ukraine International Airlines). Respect yourself !



Fist of all : very bad food quality.
Second : The hosts speak english very bad.
Third : They charged me 50 pounds because of my one baggage in return flight, however they did not charge me on my first flight from Tehran to London ! I asked them(in London Gatwick airport from the person whom was responsible) why they had not charged me but they do on second leg? they did not answer me ! plus after my return flight I send an email to their headquarter in kiev and only they respond me the they will take a look at this case and will answer me soon. Now, its been long time(over 3 month) and no response !!

Please never ever board UIA (Ukraine International Airlines). respect yourself !

Read more about « Please Never ever board UIA... »
Economy Ukraine International Airlines IKA - LGW 12/2018
Sh1339

À big disgrace to morroco



I booked a royal air Maroc flight on december 15 2018 through travelnsave agency to Cameroun on december 24. On the 23rd the agency called me and told me my flight has been cancelled by the airline and that i will get my money refunded within 4 to 5 working days.

Its been more than two months now no money. I each time i call the agency am told the airline has not refunded the money yet. I called royal air morroco to find if its true but no one wants to give me the information. They acknowledge the cancellation and refund but refuse to give me further details that will permit me follow up the agency.

More than two months, the airline and agency are treating me like a ping pong boulet. Its a shame that an airline I use to believe in is playing with their customers with no respect

Read more about « À big disgrace to morroco »
Economy Royal Air Maroc LHR - YAO 12/2018
Xyz

Good flight but poor customer service



The flights were excellent as were the flight attendants. However, this flight was delayed leaving Perth due to pilot illness and I was extremely...

Read more about « Good flight but poor... »
Economy Qatar Airways PER - YUL 01/2019
Gaa

DON'T FLY UKRAINIAN AIRLINES



Forget this airline. Absolute worst experience, zero care, indifference, pure carelessness, and forced extortion to charge 66 Euros for carry-on...

Read more about « DON'T FLY UKRAINIAN AIRLINES »
Economy Ukraine International Airlines YYZ - IKA 01/2019 3 reactions
Don't Fly Ukrainian

Crew stole the laptop bag in flight, very poor customer service and security



Hi Everyone, I had a very bad experience travelling with Oman Air as my laptop bag was stolen in flight on my way back to London. I informed the...

Read more about « Crew stole the laptop bag in... »
Economy Oman Air BOM - LHR 01/2019 2 reactions
Ronaldo

Their Miles & Bonus scheme is a joke!



Aegean emerged as the sole Greek Airline after Olympic’s dismantle. Prior to this, people got frustrated by the way they were treated the previous...

Read more about « Their Miles & Bonus scheme... »
Business Aegean Airlines ATH - LHR 01/2019
Loucas A. E.

Airline from another world!



I’ve just returned back from JFK airport where this airline forced my parents to pay extra baggage fees while each has just the number of baggage identified as the international flights information in the booked tickets. Nevertheless, upon trying to discuss with the one in charge and showing him the information received just after booking and assuring that we have never received any update in this regard he refused to solve the issue and even refused to look at the tickets ‘ information. I don’t recommend this airline at all under any circumstances.

Read more about « Airline from another world! »
Economy Egyptair JFK - CAI 02/2019
Dr. Salam

Forget the terrible seats and food - the customer service is in a league of it's own awfulness



I can truly say that in my 38 years of life, Transat wins as one worst customer service experiences of my life. I tried to speak to someone at the...

Read more about « Forget the terrible seats... »
Economy Air Transat YUL - LGW 12/2018 1 reactions
Sob

Professional robbers



I booked a return ticket for my sister by my debit card .While getting the boarding pass,They asked to show authorization letter she did not have in hard copy form , she showed my authorization letter in whatsapp at the counter but they refused to issue boarding pass. And she had to return back home. Even i send the letter via email .
When i contacted their customer care and asked kindly refund the return ticket at least , they told "you been penalized for no show up ".

And thus my about INR 60,000 been looted by them in the name of their policy.

Read more about « Professional robbers »
Economy Jet Airways BOM - LHR 02/2019
jamal_inam

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