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What The Flight connects airline travelers to other users and opens the conversation on their experiences before, during, and after their flights.

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8564 travellers have written 17726 reviews about 396 airlines and 5265 flight paths

Reviews are written by occasional or frequent flyers. These travellers want to share their flight experience and help other travellers.

Recent reviews

Excellent Flight

The flight was free because Hawaiian Airlines cancelled their flights from HNL-TPE. So they rebooked me from HNL-KIX then KIX-TPE. But not just any airline, one of the best airlines in the world Eva Air! Eva demonstrated their high quality of service of comfy seats and excellent food all just in economy. You rock Eva!

Read more about « Excellent Flight »
Economy Eva Air KIX - TPE More than 2 years

Excellent Flight

Just when we were about to push back, the flight attendants came over and asked me if I would like a free upgrade. And of course I said yes. They told me that they were giving their Gold and Silver members free upgrades to Business class. The service in Business was excellent. Good job United!

Read more about « Excellent Flight »
Economy United Airlines TPE - SFO 08/2017

Good Flight

The seats were really comfy for a 45 minute flight up to Vancouver, we cruised at 14000 feet and we had a great view of Seattle and Vancouver, the flight was awesome.

Read more about « Good Flight »
Economy Air Canada SEA - YVR More than 2 years

Excellent Flight

Just before the plane was about to be pushed back, the flight attendant asked me if I would like a free upgrade. She told me that there were lots of empty Business Class Seats and they were going around giving free upgrades to their members. It was nice, the food and service and everything.

Read more about « Excellent Flight »
Economy All Nippon Airways NRT - TPE 07/2017

Excellent Flight

The food was really good. After meal service was over the flight attendants handed out Haken Doug ice cream. What other airline would you find free Haken Doug ice cream in economy?

Read more about « Excellent Flight »
Economy All Nippon Airways SFO - NRT 06/2017

Good Flight

The Flight Attendants were nice and asked me if I needed anything just when I thought of I need something. The flight departed on time and the food was excellent.

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Economy American Airlines LAX - SEA 09/2018

Excellent Flight

Even though the flight was delayed for 30 minutes. Japan Airlines offered snacks to the passengers. and when on board the flight crew apologized for the delay.

Read more about « Excellent Flight »
Economy Japan Airlines LAX - NRT 07/2018

Last minute cancelations, don't book with easyJet

We booked this flight well in advance. I have never flown with easyJet and it was my first time traveling to and within Europe. Our flight was...

Read more about « Last minute cancelations... »
Economy Easyjet NAP - VCE 03/2019

Never Ever Think about Flying with UIA

The most terrible Airline I've ever seen. Other than not serving anything (Even Water and Tea, you have to pay for everything), We have tried to...

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Economy Ukraine International Airlines YYZ - IKA 02/2019 1 reactions
Amir G.

The worest experince of my 30 years travel history

As an early morning flight, could not sleep well and four hours waiting in transit at Amman Airport. Just 40 minutes before the departure time, the staff came to the waiting lounge and asked us to go to the other lounge as they wanted to setup some screening process. I politely asked the staff if the flight was going to be late, the rudely pronounced answer was foolishly, “No”. I again asked them that if was the protocol fir the Heathrow flight, why didn’t they set it up 2 hours ago? They had no answer. I believed that it was some training session as there were some uniformed officers watching the staff.
I had never such a disgusting flight experience where the live flight board still shows the flight is at 11:20qm whereas the time is nearly 11:30am. Will definitely avoid in future.

Read more about « The worest experince of my... »
Economy Royal Jordanian AMM - LHR 03/2019 1 reactions

Choose any other one // Elige cualquier otra

They lost my luggage till the day before of leaving and I also had to go and collect it from the airport, now they don´t want to reimburse my expenses caused by their inneficiency. They are rude and rather kind. Food abroad, expensive and awfull. Forget any other low cost, this is the lowest, dirtiest and barely recommendable of all them. Thank you for ruin my vacation.

Me perdieron la maleta hasta el día de antes de mi regreso y además tuve que ir yo a por ella, ahora no quieren reembolsarme los gastos que tuve por su ineficiencia. Son maleducados y poco amables. La comida a bordo de pago, cara y pésima. Olvida otras low cost, esta es la lowest, sucia y nada recomendable de todas. Gracias por arruinar mis vacaciones.

Read more about « Choose any other one //... »
Economy Brussels Airlines MAD - HRG 02/2019

Please Never ever board UIA (Ukraine International Airlines). Respect yourself !

Fist of all : very bad food quality.
Second : The hosts speak english very bad.
Third : They charged me 50 pounds because of my one baggage in return flight, however they did not charge me on my first flight from Tehran to London ! I asked them(in London Gatwick airport from the person whom was responsible) why they had not charged me but they do on second leg? they did not answer me ! plus after my return flight I send an email to their headquarter in kiev and only they respond me the they will take a look at this case and will answer me soon. Now, its been long time(over 3 month) and no response !!

Please never ever board UIA (Ukraine International Airlines). respect yourself !

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Economy Ukraine International Airlines IKA - LGW 12/2018

À big disgrace to morroco

I booked a royal air Maroc flight on december 15 2018 through travelnsave agency to Cameroun on december 24. On the 23rd the agency called me and told me my flight has been cancelled by the airline and that i will get my money refunded within 4 to 5 working days.

Its been more than two months now no money. I each time i call the agency am told the airline has not refunded the money yet. I called royal air morroco to find if its true but no one wants to give me the information. They acknowledge the cancellation and refund but refuse to give me further details that will permit me follow up the agency.

More than two months, the airline and agency are treating me like a ping pong boulet. Its a shame that an airline I use to believe in is playing with their customers with no respect

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Economy Royal Air Maroc LHR - YAO 12/2018

Good flight but poor customer service

The flights were excellent as were the flight attendants. However, this flight was delayed leaving Perth due to pilot illness and I was extremely...

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Economy Qatar Airways PER - YUL 01/2019


Forget this airline. Absolute worst experience, zero care, indifference, pure carelessness, and forced extortion to charge 66 Euros for carry-on...

Economy Ukraine International Airlines YYZ - IKA 01/2019 1 reactions
Don't Fly Ukrainian

Crew stole the laptop bag in flight, very poor customer service and security

Hi Everyone, I had a very bad experience travelling with Oman Air as my laptop bag was stolen in flight on my way back to London. I informed the...

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Economy Oman Air BOM - LHR 01/2019 2 reactions

Their Miles & Bonus scheme is a joke!

Aegean emerged as the sole Greek Airline after Olympic’s dismantle. Prior to this, people got frustrated by the way they were treated the previous...

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Business Aegean Airlines ATH - LHR 01/2019
Loucas A. E.

Airline from another world!

I’ve just returned back from JFK airport where this airline forced my parents to pay extra baggage fees while each has just the number of baggage identified as the international flights information in the booked tickets. Nevertheless, upon trying to discuss with the one in charge and showing him the information received just after booking and assuring that we have never received any update in this regard he refused to solve the issue and even refused to look at the tickets ‘ information. I don’t recommend this airline at all under any circumstances.

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Economy Egyptair JFK - CAI 02/2019
Dr. Salam

Forget the terrible seats and food - the customer service is in a league of it's own awfulness

I can truly say that in my 38 years of life, Transat wins as one worst customer service experiences of my life. I tried to speak to someone at the...

Read more about « Forget the terrible seats... »
Economy Air Transat YUL - LGW 12/2018 1 reactions

Professional robbers

I booked a return ticket for my sister by my debit card .While getting the boarding pass,They asked to show authorization letter she did not have in hard copy form , she showed my authorization letter in whatsapp at the counter but they refused to issue boarding pass. And she had to return back home. Even i send the letter via email .
When i contacted their customer care and asked kindly refund the return ticket at least , they told "you been penalized for no show up ".

And thus my about INR 60,000 been looted by them in the name of their policy.

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Economy Jet Airways BOM - LHR 02/2019

LGW to Tunis - not ideal

Limited flight choice to Tunis and even this returned to LHR having departed LGW. Flight cancelled just before 2 week deadline and auto moved to a...

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Economy Tunisair LGW - TUN 01/2019


NEVER FLY RYANAIR!!! I’ll explain why, I was planning a 3 week European vacation for a family of 5 (including myself), I initially chose Ryanair...

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Economy Ryanair LGW - DUB 01/2019

If you want to live, don’t fly Pegasus

Pegasus is by far the worst most disgusting scariest airline We’ve ever flown on. Not only did they delay our flight by 1.5 hr, they didn't even offer a single cup of water on the flight (you had to pay for everything which we didn’t). We went though a series of turbulences where we actually thought we were going to die. The pilot was flying so fast that we were making our last prayers. Didn’t speak on mic to let us know what was happening either. Not a word of comfort or information (on our location) Shame on you Pegasus. Never again. Satan himself wouldn't even feel safe on your flight.

Read more about « If you want to live, don’t... »
Economy Pegasus Airlines PRG - IST 01/2019


I’ll admit I’m an adventurous person, with little fear, I like extreme sports and am open to new crazy things. I have NEVER feared for my life more...

Read more about « A literal NIGHTMARE »
Economy Pegasus Airlines MCT - SXF 01/2019

baggage claim is brutally sliw

traveled round trip Cleveland to Tampa, flight down was on time but Frontier only has 2 gates and planes at gates had maintenance problems. we landed at 3:20 and departed plane at 4:30. Then bags were not delivered to baggage claim until 5:50. On flight home, plane was on time, but again bag claim took 1 hour after we got off plane - horrible. Seemed intentional. Also watch for on line charges- they tried to bill me $20 to check in for return flight for seat on way down, which i paid for and had akready taken flight

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Economy Frontier Airlines TPA - CLE 01/2019


Winair, the company of shame! I travel around the world often and Winair is the worst company I have ever taken. I made two trips from France to St...

Read more about « WINAIR THE WORST COMPANY »
Economy Winair SXM - SBH 11/2018

Nightmare Experience

My husband and I were in Lisbon, Portugal this past summer to celebrate our 30th anniversary. Our departure time was 9am on August 3rd and we were...

Read more about « Nightmare Experience »
Economy Air Transat LIS - YYZ 08/2018 1 reactions

Lost luggage

I did the check in in Guadeloupe 3 heures in advance. We were few passengers flying. My luggage did not arrive to Dominica. At Melville Hall airport there was a girl with no computer and even with any pen. I had to borrow her my pen for her to note my claim. She even did not care about my tag. I asked her if she was not going to contact the depature airport and she said that she will send them a message. The following day, I succeded to have someone on the phone in the afternoon who told me that she was familiar with my claim!!!!! It is my forth day without my luggage and I do not have any news yet...

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Economy Air Antilles Express PTP - DOM 01/2019

Worst airline customer service ever

On the 30th of November my Luxair flight was 3 Hours delayed which due to the EU passenger regulation (EG) Nr.
261/2004 entitles me to a 250€ compensation. I emailed the customer service and they claim that "the flight was only delayed 2 hrs 59 Minutes" - I was on the plane and it did not leave after 2hours 59 minutes - we were still standing on the ground. I also have pictures proving that we were still on the ground (with time and date) and they still rejected my claim. DON´T FLY LUXAIR - don’t support this corruption I will never fly with Luxair again! Spread the word.

Social media should at least give the power to the people to make this corruption and bad behaviour of a brand public so please share it.

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Economy Luxair TXL - LUX 11/2018

Appalling trip

Our flight BA109 to Dubai. It was delayed that’s understandable. We get on the flight all is ok until my son who’s 6 and autistic, wanted to watch a...

Read more about « Appalling trip »
Economy British Airways LHR - DXB 12/2018

Complete lack of care

We departed on the morning of Dec, 24th from London Southend with slight delay but the captain told us that thanks to favorable winds we would...

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Economy Air Malta SEN - CTA 12/2018 3 reactions

Beware of booking scam!

Upon checkin we were made to pay 120 EUR because when we booked we hadn't entered our middle names. The charge for this was 60 EUR each!!! Just...

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Economy Blue Panorama Airlines TIA - GOA 12/2018

Amazing flight experience

The aircraft was clean. All of the seats were comfortable and the flight attendants were very friendly. Our flight took off and landed safely without any turbulence.

The only disadvantage (that applies to all Iranian carriers) is that they do not have proper systems for people to book and check-in online, as well as the fact that on short-haul flights other Iranian carriers offer much better food than Iran Air (they offered as some nuts, while on other carriers we were given rice with chicken or kebab as a meal).

Read more about « Amazing flight experience »
Economy Iran Air IFN - SYZ 09/2018

Fly only if there is a huge price difference

To begin, the prices that they show during the Flight Search page on their website are misleading since they do not even include having a cabin bag...

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Economy Ryanair ATH - JTR 07/2018


UNITED AIRLINES EMPLOYEE WITH HORRIBLE UNNECESSARY ATTITUDE AND CUSTOMER SERVICE I have never been treated so poorly by an employee. I believe she...

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Economy United Airlines SJD - LAX 12/2018

AVOID Ryanair!! (Unless urgent and no option

First of all, this airline is not cheap, there is filthy hidden costs that they don't show online when you first see the price. I suggest you choose this airline if only there is urgent trip and you are traveling with one backpack or one handbag (with water and snacks). The most irritating part is this airline deliberately assigns different seats to family member even if you check in the earliest possible time and even if the seats in your row is empty. I haven't seen such filthy practice in any other airline. Their carry on baggage size is smaller than other airline and the charge for checking bag is outrageous and to add to your misery they charge you double the rate when you check in at the counter. Also, better check in online or app, otherwise you pay for checkin at the airport.! If you planning a trip few months ahead, better choose any other airline than this one.

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Economy Ryanair AMS - AGP 12/2018

Horrible airline!

I am writing this review because i had a bad experience flying with Eurowings, The staff are not helpful , In our flight from Punta Cana that is approximately 9 1/2 hours i asked the flight attendance if she could lent us a blanket and she they do not have blankets , How is that possible not even one in such a long journey is not good service at all, And both of our flight were more than 45 minutes delay ( I was traveling with my for children).

I would never, Ever travel with EUROWINGS ever again and i wouldn't recommended to anyone ever.

Read more about « Horrible airline! »
Economy Eurowings PUJ - MAN 12/2018

Worst experience during check in process ending with denied boarding

Today I had a terrible experience with British Airways. My family (my wife and 8-year old son) was not allowed to check in to a British Airways...

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Economy British Airways BRU - LHR 12/2018

Horrible airlines

We had a flight from Milan to Delhi via Kuwait on 15 december. We were about to land Kuwait when suddenly pilot informed we are unable to land bcoz...

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Economy Kuwait Airways MXP - DEL 12/2018


I travelled for the first time with my wife via Kuwait Airways and would say that it was the worst experience of my life. It seemed like a never...

Read more about « Nightmare »
Economy Kuwait Airways LHR - LHE 12/2018 1 reactions
Hanan H.

Worst customer service

Flight delayed for more than 4 hours. No explanation given. No food or beverages provided.

Back in Doha, we complained for the delay and the bad service, they answered within 2 months and agreed to pay us back as per the European Convention and mentioned it would take 4 to 6 weeks to get the refund as soon as we provide our bank details. We did on 28 September. It has been 8 weeks now and nothing has come.

We have to contact them every 3 days, and every 3 days we get the same answer "we will check the problem and get back to you as soon as possible". And nobody gets back to us.

A lot of time wasted, service isnt good either. I was told today that there is no Manager in charge of complaints... so it is whenever the employees decide to process your refund....(!!). Not to mention they fully ignore any follow up you attempt by email. Surprinsingly, they blocked all social media to ensure you cannot complain publicly - great job!

Airport is below average. I was supposed to fly again with them next March, but I will find another airline instead.


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Economy Royal Air Maroc CDG - DOH 08/2018

Complaint of A KONSTANTELIOU Air Hostess on Aegean Airlines on 01st September 2018

Wrote the following Obervations to Agean Airlines Customer service department with valid Complaint Number four times during a period of two months...

Read more about « Complaint of A KONSTANTELIOU... »
Economy Aegean Airlines ATH - LHR 09/2018 1 reactions

No service tickets booked out of India.

My parents were visiting me to Toronto so I booked their tickets from Toronto with my agent. Unfortunately they couldn't travel. I was asked by jet to send the medical reports and other related documents for the waiver as I informed them before the the departure. I provided them all the docs and then they said they can not provide me waiver because tickets were not booked from Indian location. What the heck ex-cuse is that?? If the tickets were booked with jet-airways , how does the service level can b differentiated on the basis of booking location. If they can not provide same level of service why does they book it outside india, or atleast they should inform during booking that we can't expect same level of service as we r not booking from India.
I talked to even higher level,Ms kavita, support analyst- voice of guests, but so far no help. Hoping that they will resolve my issue soon.

Read more about « No service tickets booked... »
Economy Jet Airways LKO - YYZ 10/2018

Travel Agent

I started my experience with China Eastern Airlines in Chicago, IL. They messed up my original schedule and I had to be re-routed. That was Sunday, November 4, 2018. My luggage never made it to its destination. Currently, I still have no luggage. I understand things happen. The customer service has been nothing. Nobody answers phone numbers, nobody communicates the status of my bags. I went to the airport and spoke directly with a representative from China Eastern and told them about my situation. They routed my baggage to a destination where I am not staying or never was staying. So now, it’s Friday, November 9 and still no luggage. The best part is that the offered me for my inconvenience lounge access and a PRIORITY LUGGAGE TAG! What????? I have no luggage! It’s been a horrible experience! I work in the travel industry and will never recommend this airline!

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Economy China Eastern Airlines ORD - MNL 11/2018

Avoid at all costs

Was supposed to fly from Glasgow but they cancelled the flight and offered to fly us from London instead. They didn’t bother to help us get from Glasgow to London although these are different cities in different countries slmost 650 km apart snd it was their duty. It took me 1 year to get my money back from them and I intend to report them to CAA so they get a hefty fine. From their FB page I could see they make a habit to camcel flights without offering re-routing, they take advantage that people don’t know their rights or don’t want to fight with them. They also have delays most of the time.

Read more about « Avoid at all costs »
Economy Wizz Air Hungary LTN - OTP 01/2018

Veuling Airlines Scams Americans

Booked a flight from Nice France to Barcelona on Vueling for a weekend holiday. The morning of our flight we got an email that Vueling was...

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Economy Vueling Airlines NCE - BCN 07/2018

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