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7875 travellers have written 15870 reviews about 381 airlines and 4655 flight paths

Reviews are written by occasional or frequent flyers. These travellers want to share their flight experience and help other travellers.


Recent reviews

Horrible airline



They asked me for a return ticket or they would deny my board while I'm being European citizen my destination being another European country. I have noticed them doing this with Eastern European citizens especially. There are better European airlines to fly inside europe who don't misstreat you due you're nationality. I would like to congratulate Aegean Airlines for violating my and European Schengen rights.
They pride of being an line state airline but except the free food and beverages and which the kosher meal was really boring on-board they are really just an low cost airline wich even more bad costumer support and you are even allowed only 8kg of hand baggage .

Read more about « Horrible airline »
Economy Aegean Airlines OTP - LHR 02/2017 10 reactions
Elwatar

Awful. Terrible.



Arrogant and rude staff and crew. Most cramped uncomfortable seats imaginable. Old outdated plane. Outmoded entertainment "system". Mean spirited and aggressive security. 4 hour delay to Israel. 25 hour delay return flight to U.S.

Read more about « Awful. Terrible. »
Economy plus El Al Israel Airlines BOS - TLV 03/2017
LJP

Vol ponctuel



Confort sommaire mais suffisant pour un vol de courte durée et justifié par le prix. Personnel agréable, check-in online aisé. Une idée...

Read more about « Vol ponctuel »
Economy Volotea SXB - TLS 03/2017
geki

Cheap in every way except price



Air Baltic will try to charge you for every smallest thing on top of mid range ticket price : luggage, check in, seat selection, food, not even a drink of water on the house.

Seat and access to toilet so far still included.

At least to me this leaves the most unpleasant feeling of beeing fleeced non stop.

By the same flight via another company (for instance Brussels Airlines) and all of a sudden you get more for the same price while on the very same flight. Maybe its time they had a rethink on what kind of impression all this leaves. In my case, I have taken flights with a stop-over choosing over direct flight with these guys.

Read more about « Cheap in every way except... »
Economy Air Baltic RIX - BRU 12/2016
Inga K.

Good!



The flight was quite good: clean cabin, polite personnel, comfortable seats, nice meal (two types of dishes on your choice). Good entertainment onboard (cood collection of video, incl. new movies and cartoons). Check-In was quick and unproblematic. Take off and landing were quite normal.

Read more about « Good! »
Economy Turkish Airlines IST - NUE 03/2017
Megaboss

Good!



The flight was quite good: clean cabin, polite personnel, comfortable seats, nice snacks. Check-In was quick and unproblematic. Take off and landing were quite normal.

Read more about « Good! »
Economy Turkish Airlines KBP - IST 03/2017
Megaboss

Extremely poor customer service



My flight was scheduled for March 2nd but was cancelled by Air Côte d'Ivoire staff upon my arrival for check in and reschedule for March 3rd.

I was told on the 2nd by Air Côte d'Ivoire staff that my trip was comfirmed on March 3rd.

Due to poor customer service and Air cote d Ivoire inability to pay attention to details, my reschedule flight was not possible, I waited for hours at the Airport for confirmation but with no results.

I missed my flight yet again. Air Côte d'Ivoire staffs are the worst, very rude with no empathy.

Worst traveling experience thus far...

Read more about « Extremely poor customer... »
Economy Air Côte d'Ivoire ROB - ACC 03/2017
CZG

Worst service ever



If you book with Transavia, prepare yourself for the worst service ever:
- When you ask the staff to order a drink, you get the answer 'We'll be passing by with our food and drink service soon'. Read: 50 minutes later...
- They don't tell you in advance when they have to wait 2 hours (...) in a plane for a stopover as they couldn't land in the Netherlands because of a storm, although they had this information before taking off.
- While the total trip was already 9 hours, and including the delay 11 hours, the only compensation was a cup of tea or coffee.

On my way back I took Qatar Airways for also a very reasonable price. Difference in service was huge: Very convenient chairs, able to charge your mobile during the flight, view movies, smiling staff, and they immediately took my order - for free...

Read more about « Worst service ever »
Economy transavia DXB - AMS 02/2017
Miranda G.

Beware of theft on night flight!



In order to have a more fair review, I need to mention that Aegean Airline has good new air planes with neat & clean interiors, the service on board...

Read more about « Beware of theft on night... »
Economy Aegean Airlines BEY - ATH 10/2016 1 reactions
ramim

Perfect Service



After reading bad reviews on this airline I was so happy in the service I received.

My seat was the most comfortable I have ever sat on in an aircraft. On board service was quick and efficient.

All staff from the pilot to the flight attendants were very professional. For me the flight went smoothly from the check-in going to the pilot himself, wishing me personally, to have a safe journey home.

I will be using Volotea airline again.

Read more about « Perfect Service »
Economy Volotea BOD - TFS 01/2017
Kitkat

Terrible



For starters, there was no leg room at all.

My knees touched the seat in front the whole flight. Second to this their 'wifi' did not work at all, even their own website didn't work.

Some things couldn't be helped fair enough (turbulence and other people). Also some of their announcements got annoying, things that are irrelevant.

Some of the little tunes played through out the flight got annoying very fast.

The seating is also very un-comfortable, no room at all and i an a person of average size (5'10).

If I was you I would find a different airline, it may be more expensive but i would have rather got multiple trains and busses back to England than get on the plane...

Read more about « Terrible »
Economy Iberia MAD - LGW 02/2017
Rico

Perfectly smooth.. as usual



I have been flying with Volotea since 4 years ago and this is the company I use the most for several reason: for long they have been the only one doing the route I needed, for a often reasonable price and always very kind.

Now that I have more options I still like to fly with them if the price is convenient.

Attendants are always very kind, elegant and never rude. Young and professional.

For sure the customer office online is one of the best I ever tried.

Flying more than 20 times per year with them it happens something goes wrong: they are fast, kind and super efficient. That part makes the real difference with anybody else.

Read more about « Perfectly smooth.. as usual »
Economy Volotea VCE - CTA 02/2017
d_o

Awful food and no comfort kit



I flew from Northern Ireland to catch my flight from London Gatwick to Toronto to attend a family funeral. Firstly I was shocked that the airline...

Read more about « Awful food and no comfort kit »

Comment from the airline
Economy Air Transat LGW - YYZ 02/2017 2 reactions
BKG

EXCELLENT FLIGHT



The flight was great, arrived even a few minutes in advance.

Despite the bad weather and turbulence commander made a very good landing.

The staff were always friendly and attentive onboard the needs of its passengers.

Rivolerò with them definitely.

Read more about « EXCELLENT FLIGHT »
Economy Volotea NAP - PMO 02/2017
Antonio M

Careless Airline



Our checked in bag was completely drenched with water that smelled like fish (there was leakage of contents of some other passenger's bag).

We are vegetarians. We have had to dispose the bag and most of its contents since the stench just would not go.

The customer care representative of the airline cannot care less.

They bluntly refuse to assume any responsibility, they are only interested in the money they made out of flying us. Very disappointing.

Read more about « Careless Airline »
Economy IndiGo HYD - DXB 02/2017
Bharat

Great



The flight was nice, delicious food, and nice staff.

Boarding was well organized with priority barfing and separate for business class passengers.

Service was great as usual on Egypt air.

Read more about « Great »
Business Egyptair YXU - JFK 07/2016
Nora Tanious

The worst flight in my entire life



Bad Food (3 travelers asked for doctor assistance because of stomach pane and nobody was caring enough, I didn't eat my food because of that).

Rude crew (the crew captain was bullying me and one of the lady staff was bullying everybody including me).

The basic complaint from me was that I didn't gave them the headphones 35 minutes before landing (in any case case they were behaving impolitely).

Read more about « The worst flight in my... »
Economy Oman Air MCT - RUH 01/2017
Manska01

Très bien



Confort suffisant pour un vol de courte durée (1h20 environ).

Placé au rang 1, suffisamment de place pour les jambes.

Personnel très professionnel.

Pas trouvé d'autre compagnie proposant un vol direct Toulouse Brest, pour pas trop cher.

Read more about « Très bien »
Economy Volotea TLS - BES 02/2017
NICOLE17

Good service



Good timing, good traveling and very nice food they has provided to me. Clear messages from captain. Take off and landing of flight was very good. I...

Read more about « Good service »

Reply from the airline
Economy Etihad Airways CCJ - AUH 01/2017
Moonoo

Crew disaster



Really bad air hostess, impolite, rude with kids, without respects for passenger.

Old fat and ugly air monster... For the rest that was ok, departure and arrival on time.

Read more about « Crew disaster »
Economy Scandinavian Airlines System CPH - IAD 01/2017
Piero F.

Gridy bastards



To be short, my ticket did not include the luggage.

1. Paid 25 EUR in the airport of Amsterdam, but UIA ripped me off 50 EUR in the airport of Kiev on my flight back to Amsterdam.

2. They said that 48 hours before the flight there was a possibility to pay cheaper the luggage, but they do not inform their clients about it nor by e-mail, neither by SMS, so how would you know?

3. The flight quality is ALWAYS low, too hot, too dirty, very uncomfortable seats (sure enough gotta stuff the plain as much as they can to get more of it).

4. The call centre service serves anything but their clients

Never again, even though I am Ukrainian. I do advice everyone to use other companies and will definitely do it myself.

Read more about « Gridy bastards »
Economy Ukraine International Airlines KBP - AMS 02/2017 1 reactions
Nin

Trés bon vol



Vol de Strasbourg à Toulouse le 27.01.2017 à 19h55.
Comme à l'accoutumée, procédure d'embarquement commencée assez tôt, embarquement très organisé, départ à l'heure pile, et arrivée avec 20 minutes d'avance !
Vol tranquille, j'avais choisi le siège 6A à l'avant de la cabine, personnel agréable et souriant,
avion assez récent et propre, en bref parfait...
J'ai été très satisfait, car c'était autant de gagné pour passer encore une bonne soirée entre amis à Toulouse. Je volerai à nouveau avec Volotéa

Read more about « Trés bon vol »
Economy Volotea SXB - TLS 01/2017
ninou67

Trés bon vol



Vol de Strasbourg à Toulouse le 27.01.2017 à 19h55.
Comme à l'accoutumée, procédure d'embarquement commencée assez tôt, embarquement très organisé, départ à l'heure pile, et arrivée avec 20 minutes d'avance !
Vol tranquille, j'avais choisi le siège 6A à l'avant de la cabine, personnel agréable et souriant,
avion assez récent et propre, en bref parfait...
J'ai été très satisfait, car c'était autant de gagné pour passer encore une bonne soirée entre amis à Toulouse. Je volerai à nouveau avec Volotéa

Read more about « Trés bon vol »
Economy Volotea SXB - TLS 01/2017
ninou67

Great Service



It was part of a long flight from Kingston in Canada and they found me a seat on an earlier flight. The staff were straightforward, efficient and helpful - very professional.

Read more about « Great Service »
Economy Lufthansa FRA - MAN 01/2017
JP1

Worst Customer Service



Although the flight was smooth (enough) and I got to my destination, I had the most stressful experience with getting to my destination. For some...

Read more about « Worst Customer Service »
Economy plus Condor (Thomas Cook) LHR - SJO 08/2016 3 reactions
Claire W.

Worst business class on the market



There some good things about Virgin Atlantic but they all disappear to moment you leave the airport lounge.

Slotted in like battery hens, no privacy, hard narrow and uncomfortable bed. Add to this cheap food, served to an inflexible schedule by an indifferent impersonal crew...

The fairly new aircraft is already somewhat tatty with chipped facials and duct tape holding up inoperable tables. The overall experience is one of cost cutting to create a substandard product that does not merit being classed as business class.

Virgin Atlantic compares very unfavourable with the other airlines with whom I travel regularly to Australia....Etihad, Emirates, Cathay Pacific, Asiana, Virgin Australia, Malaysian are all infinitely better.

Even Vietnam with whom I travelled last year was half the price and twice as comfortable...and with decent food and service.
Virgin Atlantic has a truly awful product. Avoid at all costs.

Read more about « Worst business class on the... »
Business Virgin Atlantic Airways HKG - LHR 01/2017
David Maidstone

Unsympathetic



It was well flown. Landed in one piece etc. However, it was the first leg of a trip to Canada, no food was served and the staff were unsympathetic and disempowered.

I got the impression staff wanted to help more but company policy and culture prevented it. Will not fly with them again if I can help it.

Read more about « Unsympathetic »
Economy Brussels Airlines MAN - BRU 01/2017
Joe P.

Never coming back.



From Shanghai to Colombo to Riyadh I flew with Srilankan Airlines more than 10 times. They were 3 out of 5, but this specific one was awful for some...

Read more about « Never coming back. »
Economy Srilankan Airlines PVG - RUH 07/2016
Mohamed R.

Flight itself ok but 17h delay and unfriendly staff



Flight was supposed to leave at 1pm, no delay announced prior to going to airport. Upon arrival at airport they started check in despite not being able to tell us when the flight will actually leave as now it appeared as delayed.

At 4pm they announced, after asking several times, flight will only leave next morning at 7am. We had to wait another 90min for them to arrange a bus to take us to the close by hotel.

At 4.30am we were picked up again and taken to the airport. The flight left with another 1h delay which hadn't been announced. Upon arrival in HAV we had to wait 1hour in the plane before they managed to arrange a bus to take us to the terminal.

Throughout the whole time no information was ever passed on to us which was even worse.

Horrible despite the flight actually being ok.

Read more about « Flight itself ok but 17h... »
Economy Cubana de Aviación SCU - HAV 01/2017
Sfx1020

Very good



All in all is very good.

Food was good.

Seats good.

Landing and take off were excellent.

Service of flight attendants very good.

Check-In and Boarding organised.

Read more about « Very good »
Economy Egyptair CAI - AUH 05/2016
Mohd

Worst flight ever



Staff on the ground rude and intolerant. I was seven months pregnant when I took this flight and the staff at both airports were absolutely the...

Read more about « Worst flight ever »
Economy Air New Zealand WLG - AKL More than 2 years
Ugdyifiyd

Good Service



I was traveling from Los Angeles to Paris (Via Reykjavik ).

I do not always carry cash, I use my credit card. So, when I was on the flight from Los Angeles to Reykjavik I wanted to purchase food but my credit card didn't go through, so the flight attendant asked if I had any cash, I said no. 10 mins later I was given food and drink for free of change because it was a long haul flight.

Read more about « Good Service »
Economy WOW air LAX - KEF 12/2016 1 reactions
OKtay123

Great flight experience



Great on time performance of Volotea.

There was no queing at boarding.

Flight attendants guided passengers from door to their seats.

Flight attendants really tried to comply with passenger wishes.

There were 4 Flight Attendants for 60 passengers.

Read more about « Great flight experience »
Economy Volotea LPA - NTE 01/2017
Simon.Airportfan

Airline From Hell!



I had a flight with Norwegian airlines from Las Vegas to Copenhagen Denmark, where I was supposed to catch a connecting flight later that day...

Read more about « Airline From Hell! »
Economy Norwegian Air Shuttle LAS - CPH 08/2016
Brian7897

Very poor service , dirty and old flight, dirty cups served during dinner , rotten and old juice was served



Everything was negative.

Very poor service in all aspects.

Dirty and old flight, dirty cups served during dinner, rotten and old juice was served.

Will never use this flight anymore or recommend to anyone either.

Bad customer service.

Read more about « Very poor service , dirty... »
Economy Oman Air LHR - COK 12/2016
H Rose

A very good flight !



Excellent flight, the crews are super and the flight was early !

Good service at the 2 airports.

Aircraft confortable and quiet.

The seat could move to the back.

The flight intendant are very sympatic and friendly.

Wrong point : the message from the captain (just 1 in the middle of flight) .

Read more about « A very good flight ! »
Economy Volotea NCE - SXB 12/2016
Raph1007

Terrible cabin staff



I could say that overall air transat is just Ok.

But my last trip I faced with rude, unprofessional and discourteous actions from cabin staff service.

It is very long story how he behaved and treated me and other passengers during the flight, especially when he was asked to provide his business card in order to write a complain on him upon our arrival.

Luckily some passengers decided not to stay away and delivered their complains to the Senior

Management in order to protect other passengers in future and as i have heard that person is now under suspension in this company. Hope it will never happen again.

Read more about « Terrible cabin staff »
Economy plus Air Transat YYZ - CUN 12/2016
AnnL

What a shower of amatures



Most unhelpful staff that really could not be bothered about you the customer.

Charged more for soft drinks that their own catalogue blaming this is the old catalogue.

Late by 45 minutes, missing connecting flight, but that's not their fault.

Changed return flight and you just pay the difference... Wrong, you pay in full, seats, bags the lot and then try and fight for your part of the refund.

If what you see in customer service is so poor... Don't be sunrise down if other corner cutting measures are in place.

Seats not comfortable.
No entertainment.
Send your bags without you travelling which I think a no no in security in the modern world.

Shocking poor service.

Don't fly with this pig not peg airline...

Read more about « What a shower of amatures »
Economy Pegasus Airlines DLM - STN 01/2017
Kavenkoy

Terrible service



I usually don't leave negative feedback however I am really disappointed with Air Austral. To start with, our flight was delayed for some reason...

Read more about « Terrible service »
Economy Air Austral RUN - JNB 12/2016
napeerba

One of the best



Everything top.

Starting from the costumer service to the check in and boarding operation the attendants was very very professional and nice.

We had a nice monitor and full access on multiple choices from films to music and games.

Food very good and lots of snacks time.

Read more about « One of the best »
Economy Emirates FCO - DXB 02/2016
giuseppe70

Like the way on, perfect time



I already been using Volotea and like always the great thing on using them is the landing time,always on time or between 15/25minutes before the schedule time.

The attendants and the captain was very professional and we was informed on position and arrival time.

My seat was confortable but I've bought my seat in advance to chose my preferred seat.

Read more about « Like the way on, perfect time »
Economy Volotea VRN - CTA 12/2016
giuseppe70

Everything on perfect time



We took off in perfect time and we landed 20 minutes before the schedule time.

I was sitting on 6C and the room for legs was ok.

The attendants was very nice and professional.

Check in nice and quite, I was with my kids and we had priority on boarding.

The meals and snacks are a bit expensive.

The captain inform us and tell us some flight informations.

Great!

Read more about « Everything on perfect time »
Economy Volotea CTA - VRN 12/2016
giuseppe70

Never fly on PIA economy and business class



Never fly on PIA.

Stupid seat and legroom.

No tv no entertainment, disgusting meal snack.

No good service and no good captain.

Temperature very hot landing very bumpy.

Read more about « Never fly on PIA economy and... »
Economy Pakistan International MAN - ISB More than 3 years
net

Fly on Emirates



My seat was very comfortable. Too much legroom. There was entertainment and TV.

Flight on A380 Emirates not A330.

I give A380 10/10 and A330 8/10.

Meal very nice get kids food in Dubai.

Temperature very hot.

Captain and service very kind.

Read more about « Fly on Emirates »
Economy Emirates MAN - ISB 02/2016
net

A very calm and excellent flight



My seat was very good, legroom very nice.

No entertainment and tv.

I had a very good airbus A320 flight to Istanbul.

Meal very nice and service 8/10.

Read more about « A very calm and excellent... »
Economy Turkish Airlines MAN - IST More than 3 years
net

Never go on KLM



My seat was no good. Not enough legroom space when I went to Amsterdam on the airplane, no tv no entertainments but magazines.They gave only drinks and snacks. Service not very good, I gave it out of 3/10.

Read more about « Never go on KLM »
Economy KLM Royal Dutch Airlines MAN - CAI More than 2 years
net

Not good, no tv disgusting flight



Seating not good in the middle and no tv.

Just boring food not very good.

Landing bumpy temperature very hot.

Luggage 30kg only.

No good flight and no good service.

Read more about « Not good, no tv disgusting... »
Business Scandinavian Airlines System LHR - ISB 12/2016
net

Horrible experience



Absolutely horrible experience with Flybe.

I booked a flight from London to Groningen weeks before the departure and arrived at the airport 3 hours before departure. The flight was delayed by 2 hours due to unexplainable cabin crew issues. I ended up spending the entire Christmas Day at the airport with no vouchers or compensation or information about the delay. I missed my family Christmas dinner and will never fly with Flybe again!

Do not book flights with this company- zero customer service.

Read more about « Horrible experience »
Economy Flybe SEN - GRQ 12/2016
Simone T.

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