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What is What The Flight?

What The Flight connects airline travelers to other users and opens the conversation on their experiences before, during, and after their flights.

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8005 travellers have written 16171 reviews about 385 airlines and 4741 flight paths

Reviews are written by occasional or frequent flyers. These travellers want to share their flight experience and help other travellers.


Recent reviews

Rude Ground Staff & No Customer Service



I booked all my flights on the KLM website. I flew outbound from Singapore to Amsterdam, then stopover in Paris on the way to Malaga. On the return...

Read more about « Rude Ground Staff & No... »
Economy Air France CDG - SIN New
Chong

my suitcase was lost and they don't pay



Took a flight on April 21, 2017 from Milan to Sao Paulo, baggage was NOT ARRIVED, surely due to the lack of time between the landing at Casablanca and the resumption for Sao Paulo with another flight. After making a regular complaint at the airport of my baggage arrival, there was no trace anymore. In addition to having suffered the damage of not having any luggage for my 10-day stay in Sao Paulo, paying for the many phone calls at the airport looking for my suitcase and having to recapture the minimum indispensable and thus spending 355 euros, to date my suitcase It has never been found again. Needless to make any effort to claim Royal Air Maroc damages through emails, peacocks, and international peacekeepers in Prague, So I must contract a lawyer just to see my rights fully satisfied. Customer Support ZERO !!!!! Do not fly with this company !! They steal your luggage and DO NOT PAY !!!!

Read more about « my suitcase was lost and... »
Economy Royal Air Maroc MXP - GRU New
civas

Terrible airline. Total disregard for passengers.



My outbound flight was bad. The flight was completely full and most passengers had lots of hand luggage. The crew moved things around in the...

Read more about « Terrible airline. Total... »
Economy Vueling Airlines AMS - LTN New
GScot

Delayed....again



I regularly travel between the UK and Munich for work (approx 40 return trips per year). BMI Regional are by far the worst airline I have ever travelled with in terms if punctuality and customer service. flights are frequently delayed by several hours, or even cancelled. Obtaining compensation / refreshment vouchers is next to impossible. Customer service is almost non existant, when you do manage to speak to someone from the airline there is rarely any information provided of use.

The ticket prices are extortionate for the service provided.

The only plus point is that the on board crew are usually polite and helpful, but this is not always the case either!!

Read more about « Delayed....again »
Economy BMI Regional SOU - MUC New
Dan W.

Money-grubbing Airlines with poor customer service



DEEPLY DISSATISFIED with Jet Airways policy
I booked my flight for 6th July 2017 through Make My Trip and had to cancel on 15th June 2017 because of change in plans. There was a connecting flight (from Dehradun to Bangalore via Delhi), so they applied cancellation charge once for each flight instead of applying it once for each passenger.
Because it was two of us travelling, we needed to pay double the cancellation charge (that's 2 extra cancellation charges...I did not ask to be flown on two airplanes, that's the airline's responsibility)
Earlier I had cancelled a flight on Make My Trip from Mumbai to Delhi (via Ahmedabad) which was Indigo. They only applied cancellation charge once per person. Kudos to Indigo!

Shame on the money-grubbing policies in Jet Airways. You guys should really be embarrassed of your customer-UNfriendly policies.
I communicated this to their customer service, and all the responder had to say was 'It's airline policy.' When I stressed about Indigo, he reiterated 'Every airline has a different policy. This is our (cheats-its-customers) policy.' He offered no solution or apology at all.

Read more about « Money-grubbing Airlines with... »
Economy Jet Airways DED - BLR 06/2017
nmamgain

pathetic experience



I was travelling alone and was on an aisle seat. the seats were small and not comfortable. the person sitting next to me almost encroached my seat...

Read more about « pathetic experience »
Economy Brussels Airlines BOM - BRU 05/2017
MIM

A family of 4 with a 2 year old and an infant got thrown off the plane unjustly



Our family had the most horroendous experience on Flight MH 0002 FROM Kuala Lumpur to Heathrow-London deaprting on June 7th, 2017 at 23:15 Prior to...

Read more about « A family of 4 with a 2 year... »
Economy Malaysia Airlines KUL - LHR 06/2017
NomadJo

The worst flight of my life



I travelled with my 3 month old baby and it was the worst experience of my life ! As i arrived on board with my pram folded as a bag, they took it away from me despite agreeing to it at the desk, without giving me a ticket for it or protect it, I had to verbally fight to get my textile baby carrier on board. Then the cabin crew literally thrown a "gift" on my baby chest while i was breastfeeding. No empathy, no help, no manners. Terrible.

Read more about « The worst flight of my life »
Economy plus Brussels Airlines TLS - DME 06/2017
Laetitia Flash M.

Ottima compagnia low cost



Ho volato spesso con compagnie low cost, ma questa è la prima volta che utilizzo Volotea. Devo dire che è stata un'esperienza positiva, dalla gentilezza del personale alla puntualità del volo. Ma soprattutto lo spazio a disposizione era superiore alle altre compagnie low cost con cui ho volato, sedili più comodi con lo schienale reclinabile.

Read more about « Ottima compagnia low cost »
Economy Volotea TSF - NTE 05/2017
bosarviaggi

Excellent value for money !



Punctual. Friendly staff. Confortable seat...
Very easy to book and check in online (no need to print boarding passes if you have iPhone or tablet) which is very handy when you are traveling
And the price was so cheap ... lucky to get it on the desired day ...

Very highly recommend Volotea.

Read more about « Excellent value for money ! »
Economy Volotea SPU - VCE 06/2017
PATRICIJA

unbelievable charges. Unethical business standards



Disgraceful service would never use again and I hope others read this. We missed our flight and tried to contact this company through there office...

Read more about « unbelievable charges... »
Business Philippine Airlines DPS - LHR 06/2017 1 reactions
Paul devonrow

Grande sorpresa



Era da tempo che vedevo pubblicizzare questa compagnia aerea su internet con offerte convenienti, incuriosito da ciò ho visitato il sito e ho...

Read more about « Grande sorpresa »
Economy Volotea BRI - PMO 05/2017
aquila7474

A wonderful day, a great week



Spelled fly
Great company and impeccable aircraft, myself and my family, we had a great time, and the crew was great.
Comfortable and clean the plane, the trip was a spit and everything was smooth smooth.
Great experience.

Read more about « A wonderful day, a great week »
Economy Volotea NAP - VRN 05/2017
francesco

Worst airline I've ever ever traveled with.



Booked a holiday through Thomson Holidays and were given ASL Airlines France for our departure flight. Arrived at checkout desk 3 hours before...

Read more about « Worst airline I've ever ever... »
Economy ASL Airlines France GLA - PMI 05/2017 3 reactions
Marie R.

An awry experience



A strange experience. I left 2 stars only cause they got me to my destination. Unable to make payment online, I was asked several times to pay over...

Read more about « An awry experience »
Economy Ukraine International Airlines LGW - PEK 05/2017
d3m0wha

Comfortable flight all along, very polite crew.



Very comfortable seat. Flawless flight, super smooth take off and landing. Excellent air quality in cabin even tho the plane was almost completely...

Read more about « Comfortable flight all... »
Economy Volotea PMO - VRN 05/2017
Ivano

Do not recommend



I flew from JFK airport to Brussels airport and was very uncomfortable.

It was very tight and it was hard to plug in earbuds and chargers on the seats.

They also have absolutely terrible customer service. I was on the phone with them trying to extend and the woman was yelling at me telling me it was too late and that I should've called the day before. I called the day before and I had the 6 attempts recorded in my phone but they dismissed it saying that they would've picked up.

Also after trying to reach them, I emailed them that same day that I tried to get through so at least they would see that I tried, and again they dismissed it.They are very hard to reach since they are open only for 3 hours and don't pick up all the time.

I would not recommend this airline to anyone, especially if you need customer service.

Read more about « Do not recommend »
Economy Brussels Airlines JFK - BRU 05/2017
Nicole0370

All OK



Nice flight at a convenient price.

Punctuality and kind service at board.

A minor disappointing point is the latening and a few confuse of on-line check-in.

Read more about « All OK »
Economy Volotea TLS - NAP 05/2017
Luciano

Great ontime flight and top service



My recent experience on Volotea Flights was extremely positive in details such as ontime flights, employees cordiality and professionality, right and timely useful information, onboard conforts and cleanliness. A part the hostes dressing colours I did not so much appreciated, flying with Volotea flights has been a real overall positive experience. To note I'm using a lot of planes during the year.

Read more about « Great ontime flight and top... »
Economy Volotea VBS - CTA 05/2017
Ros

Really good



A good airline, qualified and available for any inquiries or problems.

OK for: seats, messages, check-in, services of flight attendants and so on.

Congratulations

Read more about « Really good »
Economy Volotea CTA - AOI 05/2017
Maurizio

Volotea is the top



I think Volotea is the best flight company because it is very cheaply and professional.

I fly with Volotea about ten times in a year and can say that volotea satisfies all my needs.

For this reasons I'll choose Volotea for ever. :)

Read more about « Volotea is the top »
Economy Volotea CTA - VBS 05/2017
Sfrensa

Overbooked flight and incompetent staff



The airline overbooked the flight and there was no room on the plane.

Instead of finding me another flight, I was sent to the wrong counter and then the staff member simply left.

There was no one available to book another flight and I was finally helped by someone from a completely different airline.

These guys are practically scammers. The worst staff and no concern for passengers.

Will demand a refund.

Read more about « Overbooked flight and... »
Economy Jet Airways YYZ - SKP 05/2017
Passenger101

Good routes



On time, staff very friendly and helpful, reasonable prices.

Plenty of room in the seats, no fuss. Will definitely fly with them again.

This is the first time I have been able to fly direct from Toulouse to Alicante.

Read more about « Good routes »
Economy Volotea TLS - ALC 04/2017
hal

Delighted



Flying with Volotea was very nice surprise.

Me and my two girls 2 and 6 years old enjoyed a lot.

I highly recommend it.

Nice, quick, clean. We will fly again.

Read more about « Delighted »
Economy Volotea PRG - TLS 04/2017
Janitko

Excellent flight



A flash of lightning touched the plane.

The crew reaction was perfect.

The plane was controlled at Toulouse very quickly before we go to Ajaccio.

Very confortable and safe trip otherwise.

Read more about « Excellent flight »
Economy Volotea NTE - AJA 04/2017
Baba44

Nice company



I enjoyed to flight lately with Volotea because of the courtesy, on time, and the rate quality/price.

My advice is to fly with company Everytime you have the need.

Read more about « Nice company »
Economy Volotea NAP - VRN 05/2017
Luc T.

“Foolish AirLine ever seen”



Foolish Airline you can ever trip.
1 - All staff do their job like they are creditor.
2 - We were 4 person, and each person can have 30kg baggage, we had 5 baggage (16.5kg, 17kg, 18kg, 21kg, 24kg), they take us 360RM (Malaysia Money Unit) for just one bag! They told me each person, one baggage! Very funny rules.
3 - A passenger get convulsion during flight, no one know somethings about medicine and recovery.
4 - At the end of trip we take our baggage broken and no one responsive.

I never flight with this *** Airline....

Read more about « “Foolish AirLine ever seen” »
Economy Oman Air KUL - MCT 05/2017
Shahram1978

If I have choice, I won't use this company again.



This happened yesterday. The flight was kinda okay, with sandwiches and refreshments.

The problem was I went to the airport in the morning and was informed that I am not allowed to check in my suitcase for my return flight, unless I pay extra.

As somebody on the extra payment queue said 'They expect us to go there, buy suitcase and luggage, and go back'.

Read more about « If I have choice, I won't... »
Economy Bulgaria Air SOF - AMS 04/2017
kartofius

Satisfaction for economy price



The plane was on time (just arriving from... somewhere )

BOEING 717, reactors at rear, not new but correct.

Taking off 10' early, and landing 20' in advance !

Good flight in good conditions.

The announcements on board were clear and friendly.

Read more about « Satisfaction for economy price »
Economy Volotea RNS - NCE 04/2017
PALMER

excellent first experience with Volotea



Nice flight, very nice interior and kind team!

Flight early on time and largely superior to other low cost companies on all aspects!

I strongly recommend this young company to all of you!

Read more about « excellent first experience... »
Economy Volotea LUX - NCE 04/2017
chris83

Worst Airline



In my opinion, the reviews have shown that flights are delayed or cancelled, and the planes do not have the modern equipment necessary to fly...

Read more about « Worst Airline »
Economy Peruvian Airlines LIM - CUZ 04/2017
GMB

Almost perfect



The flight was in time and we didn't have any problems.

The only thing was the noise, as we get sit in the rear part of the plane but on the other hand we didn't pay for choosing the places.

Read more about « Almost perfect »
Economy Volotea VBS - NAP 04/2017
Emanuela V.

Worst airlines of India



Sometimes back I took Jet Airways flight when I was served with stale sweets.

After this I was apprehensive in travelling by this airlines.

Recently, I again travelled by this airlines because of it's timing was suiting me. After using it's toilet I found that there was no soap in dispenser.

One of the crew members informed me that the matter was already on the books but nobody cared to rectify it.

Fortunately, another crew member gave me his personal face wash so that I can wash my hands. My other acquaintances had same kind of experiences with this airlines recently. I'm travelling by this airlines since 20 years and I find that their standards are degrading rapidly. One would find better services at lower prices in other airlines.

Read more about « Worst airlines of India »
Economy Jet Airways CCU - GAU 04/2017
Ishu

All fine



Pleasantly surprised!

After reading all this bad reviews I was really nervous to fly with this airline.

Flight both ways was on time, staff very friendly, 15kg bag included in the price, reasonable prices on board and I only paid £58 return ticket!

Read more about « All fine »
Economy Smart Wings LGW - PRG 04/2017
Gala

Absolute Horror!



We booked our flight for April 6. It was changed to April 5 just a week before. Then the time of departure was changed twice and then again delayed...

Read more about « Absolute Horror! »
Economy Cubana de Aviación SJO - HAV 04/2017
Paul Smith

Horrible airline



They asked me for a return ticket or they would deny my board while I'm being European citizen my destination being another European country. I have noticed them doing this with Eastern European citizens especially. There are better European airlines to fly inside europe who don't misstreat you due you're nationality. I would like to congratulate Aegean Airlines for violating my and European Schengen rights.
They pride of being an line state airline but except the free food and beverages and which the kosher meal was really boring on-board they are really just an low cost airline wich even more bad costumer support and you are even allowed only 8kg of hand baggage .

Read more about « Horrible airline »
Economy Aegean Airlines OTP - LHR 02/2017 11 reactions
Elwatar

For the price pretty good



The non-stop flight to the US and back costed about 950€ which was one of the best prices of a German airline for this route and date.

The check-in was fast and without any problems. The plane itself (767-300ER D-ABUK) was about 17 years old which is ok but it was modern and clean.

The plane departed on time and the flight itself was nice, calm and fast. We got 1 warm meal, which was above the average, and some snacks like some bread and chips.

There where 9" screens on every seat and you were abled to watch recent blockbusters like fast and furious or similar. The seats were good, but you could have had a bit more leg room. overall the flight was really smooth.

The flight attendants where nice and helpful. The flight back was delayed by 1 hour, because there was a burning Boeing 777 in Las Vegas on the Runwy, so we couldn't start. It got a bit hot in the airplane because of the hot weather in Las Vegas, but the flight attendants served cooled water. But the rest of the flight was nice.

Read more about « For the price pretty good »
Economy Condor (Thomas Cook) FRA - LAS 08/2015
MajorLeon

Never again Oman Air



It was a horrible flight!
After boarding the plane, we were kept inside the oven like plane (plane A/C was not functioning properly in that hot summer day) waiting for almost an hour, for 4 connecting passengers plane to arrive at Muscat airport, and then board our plane!
We the passengers were literally swimming in our sweat, and were in miserable condition!

Read more about « Never again Oman Air »
Business Oman Air MCT - BEY 04/2016
Tarek

Never take this airline



I agree completely with most of the other opinions, in the plane it was very cold, asking the hostesses to increase the temperature resulted in nothing.

Apart from distributing 2 meals very unfriendly there were always absent.

Looking the news on the screen: only Russia Today with a picture of Putin (that says all), then 3 reports more than 3 months old and only about bad situations in the West.

Some Euronews reports but only cultural events. Pure propaganda. Aeroflot is really Russia today!

Read more about « Never take this airline »
Economy Aeroflot SXF - HAV 03/2017
MCH

Dreadful



Flew from Doncaster. One female ground crew removing cases by the dozen. Most 1 to 2 cm more than specified and then charging additional baggage...

Read more about « Dreadful »
Economy Flybe DSA - AGP 11/2016
Bsa

Worst airline ever (especially for special diets and allergies): Indian customer service at its worst



I booked my whole Indian holiday with Jet Airways: out of 6 flight, only 1 was on-time (international had 5 hours delays while other companies for same destination were all on time…).

Forget about special diet, they have 2 choices: veg and non-veg. For the rest they’ll apologize a lot but you’ll never get your special on any flights. I traveled for 8 hours on 1 apple and a plate of fruit. Crew promised upgrade as compensation for next flight but it never happened.

Staff ignores you, maybe because they don’t speak good English?

Ground staff are useless as they can’t help with connecting flights. Neither will partner companies.
Toilets are filthy, with pool of liquid on the floor, sinks are flooding. They have never been cleaned once throughout the flight.

In-flight entertainment is not relevant or old. Vintage movies and 10 year-old TED talks are the best you find.

Do yourself a favor, book with any other company than jet airways, anyway price is the same.

Read more about « Worst airline ever... »
Economy Jet Airways AMS - DEL 03/2017
Ales

Waste of money



Please they need to update their airlines, no individual tv and coming back from our trip, our flight was delayed for more 8hrs, they didn't give us hotel to stay and the costumer service was too poor.

I will never ever use egyptair in life.

Read more about « Waste of money »
Economy Egyptair LOS - YYZ 01/2017
LADY E E

Inadequate Information on Cancellation charges



I had purchased a one-way flight ticket from Toronto to Mumbai by Jet Airways but had to cancel due to unexpected circumstances. When booking the flight, the terms included ticket refund available for cancellation, however the cancellation fee was not stated. After cancellation, I found that I was charged CAD 322 (approximately 48% of the cost of the ticket) for the cancellation. I found this unacceptable, especially when the cancellation fee is hidden from the customer's view when making the booking. I have been charged a cancellation fee of up to Euro 120 on other airlines, but this was ridiculous. Jet Airways would not respond to my query on how they arrived at the cancellation fee, merely stated that this is as per their rules, which again is hidden from the customer. I am posting this to increase awareness of passengers booking flights with jet Airways.

Read more about « Inadequate Information on... »
Economy Jet Airways YYZ - BOM 01/2017
TonyB

Awful. Terrible.



Arrogant and rude staff and crew. Most cramped uncomfortable seats imaginable. Old outdated plane. Outmoded entertainment "system". Mean spirited and aggressive security. 4 hour delay to Israel. 25 hour delay return flight to U.S.

Read more about « Awful. Terrible. »
Economy plus El Al Israel Airlines BOS - TLV 03/2017
LJP

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