Read more about « Terrible »
If you are tempted to fly with this airline because of the wonderful price....DO NOT DO IT. The flight out to Paris was wonderful. The plane was...
and get the best deal by comparing more than 270 airlines in less than 2 minutes.Search for my ticket
What The Flight connects airline travelers to other users and opens the conversation on their experiences before, during, and after their flights.
The below airlines are partners with What The Flight and will answer reviews to help resolve your problems and improve their future services. Read an example.
Reviews are written by occasional or frequent flyers. These travellers want to share their flight experience and help other travellers.
Read more about « Terrible »
If you are tempted to fly with this airline because of the wonderful price....DO NOT DO IT. The flight out to Paris was wonderful. The plane was...
Read more about « Incorrect Booking details... »
Incorrect Booking details from both Thomas Cook and Condor
Booking confirmation stated 'Important - Check in Thomas Cook Terminal 2. ' My 20 year old son couldn't find any information or check in desk at LAX Terminal 2. In terminal 2 there were no listings of this flight. Despite asking several airport employees he wasnone the wiser until we rang Condor in Germany. After several calls we found out flight was Terminal 6. By the time he arrived there the gate was closed for book in.
We have re-booked the next flight (Wednesday 26th - 2 nights in hotel at LAX) and the wrong information is still on the confirmation details telling us Terminal 2!!!!
Read more about « Beware of Icelandair! »
Beware of Icelandair!
This is the worst airline ever! I purchased tickets online; however, I come to find out, I can't cancel tickets on line. (Interesting). Because then...
Read more about « Eastern Airways overbooking... »
Eastern Airways overbooking meant I missed my son's graduation!
Eastern Airways bumped me off my flight to Leeds and I missed my son’s graduation as a result. For professional reasons, my only travel option was...
Read more about « Worst flight experience in... »
Worst flight experience in my whole life travel
Flight: Riyadh-Muscat( 1hr)- London.Spacious leg room but seems there was air conditioning problem in the aircraft and the screen for intertaiments was not working very well. Got bad experience from the starting point in Riyadh as my itenerary ticket said allowed 2 luggages and my agent said 23kg each, check in staff said it's only 30kg allowed and need to pay 300riyal for the other luggage, for smooth travel I did but worst when I arrived London I could not find my paid luggage where gadgets kept because they are not allowed in Heathrow for hand carry as I started from Riyadh. And now for more than 48hrs now I'm still waiting missing luggage. I told my self to tell my friends who usually travel world wide not to take a flight from Oman Air as much as possible.
Read more about « Denied boarding due to... »
Denied boarding due to airline ignorant of visa requirements. What is the swiftest and most effective way to get a full refund and damages incurred?
What is the swiftest and most effective way to get a full refund and damages incurred?
These have got to be animals running this airline.
There is no ethical, professional or moral code attached to these heartless employees and workers of UIA. Boarding from Ukraine International Airlines to Milan to connect to another flight to Casablanca on July 6, 2017, was refused due to a bogus visa issue.
The Italian Embassy had told me I don’t need a transit visa. They also referred me to the European Union Visa code.
How can I resolve this with immediate effect?!
Read more about « Late again & filthy ! »
Late again & filthy !
Outbound and inbound both over an hour delay. Seating area and toilets filthy! Annoying promo music and lyrics trying to entice you to book a Jet2 holiday at every opportunity! No-way!
Read more about « Absolutely unbelievably bad... »
Absolutely unbelievably bad customer service
To say this airline shouldn't even be in business is an understatement. The customer service for them has been absolutely terrible. My wife flew on...
Read more about « Double charges for same trip »
Double charges for same trip
My Message to XL Airways. Dear Madam/Sir I Hisham Najjar and my Son Geith, should return from CDG airport to New York on July 9,2017.on flight SE070...
Read more about « Bad experience »
Direct flight from beirut to munich was cenceled and changed to Dusseldohrf airport without informing us, the stuff of germania promised that an...
Read more about « The other half »
The other half
Return leg of review out from Gatwick.
Had to queue outside the departure area at Kos (but maybe not Enter Airs fault) in the car park. Flight was delayed (maybe because the queue was badly managed) but caught up and arrived about 20 minutes late. Not a bad flight but again - cabin crew disinterested and not reassuring for passengers. Safety demonstration was appalling, drinks served in the cheapest possible plastic cups (but £6 a pop for spirit and mixer) and when i was told there was no ice i was made to feel like i was asking for something extraordinary. No smiles from cabin crew, but at least the flight deck were chatty although almost impossible to hear.
Read more about « Poor staff interaction »
Poor staff interaction
Delayed on the tarmac for about 45 minutes and not a peep from the flight deck. Cabin crew announcements were almost inaudible and cabin crew seemed...
Read more about « Pushed to pay 110$ extra to... »
Pushed to pay 110$ extra to seat together as a family while a lot of seats were free for whole flight.
Yesterday we boarded an Aer Lingus flight and were told that there were no places available for my husband and me to sit together, even though we...
Read more about « Vueling was my worst... »
Vueling was my worst experience with an airline
Flying with Vueling from Paris to London. Before we arrived at the airport their online check-in wasn't working and there was apparently already a...
Read more about « Cabin crew very rude and did... »
Cabin crew very rude and did not accept me and my husband on board for no reasons
We were told by the cabin crew that our both cabin bags will go with the luggage. We had no other bags with us and we asked to give one cabin bag and to keep one cabin bag with the medication for my husband and the apple tablet. We observed the other passengers they have their cabin bags. We were told that by the cabin Superviser Ciara that if you not give your bags YOU ARE NOT FLYING on the EI609 flight. We accepted to give both cabin bags but anyway we were not allowed to fly. The cabin crew treat us like no humans and called the airport police for us. We were forced to stay one night in Amsterdam and buy new tickets with Ryanair which cost us 550 Euro. We were sick and late for work in Dublin( working in private hospital as Clinical Coordinator in operation theatre).
The Aerlingus ground Superviser in Dublin apologise and told us that the behaviour of Cabin staff Ciara was unacceptable and she could not see any reasons that we were not accepted on board.
Read more about « Racist and clueless staff -... »
Racist and clueless staff - deny boarding with 2 young kids because they think only a white person can be French
In all my years of travel across all continents I have never come across such a racist and clueless airline staff. I was travelling with 8 my 5 &...
Read more about « mishandle bags fro 6 days on... »
mishandle bags fro 6 days on 1 week short vacation.
They mishandle my bags for 6 days, as i requested them to deliver those bag at home address on which they agreed. but for 6 days those bags were seating at Airport but nobody bothers them to deliver it. I personally collected those bag from Airport on the day of my Return journey to USA.
When I asked for reimbursement for 6 days of trouble they put me through & to force to collect those bags from Airport, they simply refused to pay by saying " for resident alien as per our policy guidelines we will not be able to compensate/offer any compensation for the delayed baggage"
DO NOT TRAVEL WITH JETAIRWAYS
service is completely unprofessional, pathetic & untrustable.
Read more about « Rude Ground Staff & No... »
Rude Ground Staff & No Customer Service
I booked all my flights on the KLM website. I flew outbound from Singapore to Amsterdam, then stopover in Paris on the way to Malaga. On the return...
Read more about « my suitcase was lost and... »
my suitcase was lost and they don't pay
Took a flight on April 21, 2017 from Milan to Sao Paulo, baggage was NOT ARRIVED, surely due to the lack of time between the landing at Casablanca and the resumption for Sao Paulo with another flight. After making a regular complaint at the airport of my baggage arrival, there was no trace anymore. In addition to having suffered the damage of not having any luggage for my 10-day stay in Sao Paulo, paying for the many phone calls at the airport looking for my suitcase and having to recapture the minimum indispensable and thus spending 355 euros, to date my suitcase It has never been found again. Needless to make any effort to claim Royal Air Maroc damages through emails, peacocks, and international peacekeepers in Prague, So I must contract a lawyer just to see my rights fully satisfied. Customer Support ZERO !!!!! Do not fly with this company !! They steal your luggage and DO NOT PAY !!!!
Read more about « Terrible airline. Total... »
Terrible airline. Total disregard for passengers.
My outbound flight was bad. The flight was completely full and most passengers had lots of hand luggage. The crew moved things around in the...
Read more about « Delayed....again »
I regularly travel between the UK and Munich for work (approx 40 return trips per year). BMI Regional are by far the worst airline I have ever travelled with in terms if punctuality and customer service. flights are frequently delayed by several hours, or even cancelled. Obtaining compensation / refreshment vouchers is next to impossible. Customer service is almost non existant, when you do manage to speak to someone from the airline there is rarely any information provided of use.
The ticket prices are extortionate for the service provided.
The only plus point is that the on board crew are usually polite and helpful, but this is not always the case either!!
Read more about « Money-grubbing Airlines with... »
Money-grubbing Airlines with poor customer service
DEEPLY DISSATISFIED with Jet Airways policy
I booked my flight for 6th July 2017 through Make My Trip and had to cancel on 15th June 2017 because of change in plans. There was a connecting flight (from Dehradun to Bangalore via Delhi), so they applied cancellation charge once for each flight instead of applying it once for each passenger.
Because it was two of us travelling, we needed to pay double the cancellation charge (that's 2 extra cancellation charges...I did not ask to be flown on two airplanes, that's the airline's responsibility)
Earlier I had cancelled a flight on Make My Trip from Mumbai to Delhi (via Ahmedabad) which was Indigo. They only applied cancellation charge once per person. Kudos to Indigo!
Shame on the money-grubbing policies in Jet Airways. You guys should really be embarrassed of your customer-UNfriendly policies.
I communicated this to their customer service, and all the responder had to say was 'It's airline policy.' When I stressed about Indigo, he reiterated 'Every airline has a different policy. This is our (cheats-its-customers) policy.' He offered no solution or apology at all.
Read more about « Very poor standard Cabin Crew »
Very poor standard Cabin Crew
Very poor standard of cabin crew name Elena On a recent Easyjet flight from Marco Polo to Gatwick we went to put our bags into the overhead locker...
Read more about « pathetic experience »
I was travelling alone and was on an aisle seat. the seats were small and not comfortable. the person sitting next to me almost encroached my seat...
Read more about « A family of 4 with a 2 year... »
A family of 4 with a 2 year old and an infant got thrown off the plane unjustly
Our family had the most horroendous experience on Flight MH 0002 FROM Kuala Lumpur to Heathrow-London deaprting on June 7th, 2017 at 23:15 Prior to...
Read more about « The worst flight of my life »
The worst flight of my life
I travelled with my 3 month old baby and it was the worst experience of my life ! As i arrived on board with my pram folded as a bag, they took it away from me despite agreeing to it at the desk, without giving me a ticket for it or protect it, I had to verbally fight to get my textile baby carrier on board. Then the cabin crew literally thrown a "gift" on my baby chest while i was breastfeeding. No empathy, no help, no manners. Terrible.
Read more about « Ottima compagnia low cost »
Ottima compagnia low cost
Ho volato spesso con compagnie low cost, ma questa è la prima volta che utilizzo Volotea. Devo dire che è stata un'esperienza positiva, dalla gentilezza del personale alla puntualità del volo. Ma soprattutto lo spazio a disposizione era superiore alle altre compagnie low cost con cui ho volato, sedili più comodi con lo schienale reclinabile.
Read more about « Excellent value for money ! »
Excellent value for money !
Punctual. Friendly staff. Confortable seat...
Very easy to book and check in online (no need to print boarding passes if you have iPhone or tablet) which is very handy when you are traveling
And the price was so cheap ... lucky to get it on the desired day ...
Very highly recommend Volotea.
Read more about « AWFUL MONEY GRABBING LUGGAGE... »
AWFUL MONEY GRABBING LUGGAGE POLICY
terrible airline with awful hand luggage restrictions - AVOID. I travel all over Europe with many different carriers, and hand luggage is pretty...
Read more about « unbelievable charges... »
unbelievable charges. Unethical business standards
Disgraceful service would never use again and I hope others read this. We missed our flight and tried to contact this company through there office...
Read more about « Grande sorpresa »
Era da tempo che vedevo pubblicizzare questa compagnia aerea su internet con offerte convenienti, incuriosito da ciò ho visitato il sito e ho...
Read more about « A wonderful day, a great week »
A wonderful day, a great week
Great company and impeccable aircraft, myself and my family, we had a great time, and the crew was great.
Comfortable and clean the plane, the trip was a spit and everything was smooth smooth.
Read more about « Worst airline I've ever ever... »
Worst airline I've ever ever traveled with.
Booked a holiday through Thomson Holidays and were given ASL Airlines France for our departure flight. Arrived at checkout desk 3 hours before...
Read more about « Never take Alitalia in your... »
Never take Alitalia in your life
With all the recent incidents that occurred with some of the biggest airlines and their crew (United Airlines, American Airlines etc), you'd think...
Read more about « An awry experience »
An awry experience
A strange experience. I left 2 stars only cause they got me to my destination. Unable to make payment online, I was asked several times to pay over...
Read more about « Comfortable flight all... »
Comfortable flight all along, very polite crew.
Very comfortable seat. Flawless flight, super smooth take off and landing. Excellent air quality in cabin even tho the plane was almost completely...
Read more about « Do not recommend »
Do not recommend
I flew from JFK airport to Brussels airport and was very uncomfortable.
It was very tight and it was hard to plug in earbuds and chargers on the seats.
They also have absolutely terrible customer service. I was on the phone with them trying to extend and the woman was yelling at me telling me it was too late and that I should've called the day before. I called the day before and I had the 6 attempts recorded in my phone but they dismissed it saying that they would've picked up.
Also after trying to reach them, I emailed them that same day that I tried to get through so at least they would see that I tried, and again they dismissed it.They are very hard to reach since they are open only for 3 hours and don't pick up all the time.
I would not recommend this airline to anyone, especially if you need customer service.
Read more about « All OK »
Nice flight at a convenient price.
Punctuality and kind service at board.
A minor disappointing point is the latening and a few confuse of on-line check-in.
Read more about « Great ontime flight and top... »
Great ontime flight and top service
My recent experience on Volotea Flights was extremely positive in details such as ontime flights, employees cordiality and professionality, right and timely useful information, onboard conforts and cleanliness. A part the hostes dressing colours I did not so much appreciated, flying with Volotea flights has been a real overall positive experience. To note I'm using a lot of planes during the year.
Read more about « Really good »
A good airline, qualified and available for any inquiries or problems.
OK for: seats, messages, check-in, services of flight attendants and so on.
Read more about « Volotea is the top »
Volotea is the top
I think Volotea is the best flight company because it is very cheaply and professional.
I fly with Volotea about ten times in a year and can say that volotea satisfies all my needs.
For this reasons I'll choose Volotea for ever. :)
Read more about « Overbooked flight and... »
Overbooked flight and incompetent staff
The airline overbooked the flight and there was no room on the plane.
Instead of finding me another flight, I was sent to the wrong counter and then the staff member simply left.
There was no one available to book another flight and I was finally helped by someone from a completely different airline.
These guys are practically scammers. The worst staff and no concern for passengers.
Will demand a refund.
Read more about « Good routes »
On time, staff very friendly and helpful, reasonable prices.
Plenty of room in the seats, no fuss. Will definitely fly with them again.
This is the first time I have been able to fly direct from Toulouse to Alicante.
Read more about « Delighted »
Flying with Volotea was very nice surprise.
Me and my two girls 2 and 6 years old enjoyed a lot.
I highly recommend it.
Nice, quick, clean. We will fly again.
Read more about « Excellent flight »
A flash of lightning touched the plane.
The crew reaction was perfect.
The plane was controlled at Toulouse very quickly before we go to Ajaccio.
Very confortable and safe trip otherwise.
Read more about « Nice company »
I enjoyed to flight lately with Volotea because of the courtesy, on time, and the rate quality/price.
My advice is to fly with company Everytime you have the need.
Read more about « “Foolish AirLine ever seen” »
“Foolish AirLine ever seen”
Foolish Airline you can ever trip.
1 - All staff do their job like they are creditor.
2 - We were 4 person, and each person can have 30kg baggage, we had 5 baggage (16.5kg, 17kg, 18kg, 21kg, 24kg), they take us 360RM (Malaysia Money Unit) for just one bag! They told me each person, one baggage! Very funny rules.
3 - A passenger get convulsion during flight, no one know somethings about medicine and recovery.
4 - At the end of trip we take our baggage broken and no one responsive.
I never flight with this *** Airline....
Read more about « If I have choice, I won't... »
If I have choice, I won't use this company again.
This happened yesterday. The flight was kinda okay, with sandwiches and refreshments.
The problem was I went to the airport in the morning and was informed that I am not allowed to check in my suitcase for my return flight, unless I pay extra.
As somebody on the extra payment queue said 'They expect us to go there, buy suitcase and luggage, and go back'.
Read more about « Satisfaction for economy price »
Satisfaction for economy price
The plane was on time (just arriving from... somewhere )
BOEING 717, reactors at rear, not new but correct.
Taking off 10' early, and landing 20' in advance !
Good flight in good conditions.
The announcements on board were clear and friendly.
Read more about « excellent first experience... »
excellent first experience with Volotea
Nice flight, very nice interior and kind team!
Flight early on time and largely superior to other low cost companies on all aspects!
I strongly recommend this young company to all of you!