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Recent reviews

Nightmare



I travelled for the first time with my wife via Kuwait Airways and would say that it was the worst experience of my life. It seemed like a never...

Read more about « Nightmare »
Economy Kuwait Airways LHR - LHE 12/2018
Hanan H.

Worst customer service



Flight delayed for more than 4 hours. No explanation given. No food or beverages provided.

Back in Doha, we complained for the delay and the bad service, they answered within 2 months and agreed to pay us back as per the European Convention and mentioned it would take 4 to 6 weeks to get the refund as soon as we provide our bank details. We did on 28 September. It has been 8 weeks now and nothing has come.

We have to contact them every 3 days, and every 3 days we get the same answer "we will check the problem and get back to you as soon as possible". And nobody gets back to us.

A lot of time wasted, service isnt good either. I was told today that there is no Manager in charge of complaints... so it is whenever the employees decide to process your refund....(!!). Not to mention they fully ignore any follow up you attempt by email. Surprinsingly, they blocked all social media to ensure you cannot complain publicly - great job!

Airport is below average. I was supposed to fly again with them next March, but I will find another airline instead.

Shameful.

Read more about « Worst customer service »
Economy Royal Air Maroc CDG - DOH 08/2018
coco_nuty_sb

Complaint of A KONSTANTELIOU Air Hostess on Aegean Airlines on 01st September 2018



Wrote the following Obervations to Agean Airlines Customer service department with valid Complaint Number four times during a period of two months...

Read more about « Complaint of A KONSTANTELIOU... »
Economy Aegean Airlines ATH - LHR 09/2018 1 reactions
rakesh

No service tickets booked out of India.



My parents were visiting me to Toronto so I booked their tickets from Toronto with my agent. Unfortunately they couldn't travel. I was asked by jet to send the medical reports and other related documents for the waiver as I informed them before the the departure. I provided them all the docs and then they said they can not provide me waiver because tickets were not booked from Indian location. What the heck ex-cuse is that?? If the tickets were booked with jet-airways , how does the service level can b differentiated on the basis of booking location. If they can not provide same level of service why does they book it outside india, or atleast they should inform during booking that we can't expect same level of service as we r not booking from India.
I talked to even higher level,Ms kavita, support analyst- voice of guests, but so far no help. Hoping that they will resolve my issue soon.

Read more about « No service tickets booked... »
Economy Jet Airways LKO - YYZ 10/2018
Gem

Travel Agent



I started my experience with China Eastern Airlines in Chicago, IL. They messed up my original schedule and I had to be re-routed. That was Sunday, November 4, 2018. My luggage never made it to its destination. Currently, I still have no luggage. I understand things happen. The customer service has been nothing. Nobody answers phone numbers, nobody communicates the status of my bags. I went to the airport and spoke directly with a representative from China Eastern and told them about my situation. They routed my baggage to a destination where I am not staying or never was staying. So now, it’s Friday, November 9 and still no luggage. The best part is that the offered me for my inconvenience lounge access and a PRIORITY LUGGAGE TAG! What????? I have no luggage! It’s been a horrible experience! I work in the travel industry and will never recommend this airline!

Read more about « Travel Agent »
Economy China Eastern Airlines ORD - MNL 11/2018
LRR

Avoid at all costs



Was supposed to fly from Glasgow but they cancelled the flight and offered to fly us from London instead. They didn’t bother to help us get from Glasgow to London although these are different cities in different countries slmost 650 km apart snd it was their duty. It took me 1 year to get my money back from them and I intend to report them to CAA so they get a hefty fine. From their FB page I could see they make a habit to camcel flights without offering re-routing, they take advantage that people don’t know their rights or don’t want to fight with them. They also have delays most of the time.

Read more about « Avoid at all costs »
Economy Wizz Air Hungary LTN - OTP 01/2018
Rax

Veuling Airlines Scams Americans



Booked a flight from Nice France to Barcelona on Vueling for a weekend holiday. The morning of our flight we got an email that Vueling was...

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Economy Vueling Airlines NCE - BCN 07/2018
koryluke

Rip off merchants that will ignore your complaint for months and then not address the issues in your complaint



Booking reference and/or flight number K69D48 and issue occurred on: 13/08/2018 I checked my case in at Helsinki airport and was informed that my...

Read more about « Rip off merchants that will... »
Economy Finnair HEL - ARN 08/2018
Flash

Four hour delay, one glass of H2O, no compensation



Croatia Airlines has joined Ryanair in my list of airlines to avoid. I flew from London to Split on 10 August 2018. The flight was more than four...

Read more about « Four hour delay, one glass... »
Economy Croatia Airlines LGW - SPU 08/2018
gc2018

Horrible experience



The worst airline ever. Tactless rude workers at the gate. I was transporting an expensive art work to the exhibition and was out of the size for 10 cm. Employees proposed me to fold it into four parts and put into the backpack, or to leave it in a trash. They were enjoying the situation. I am disgusted and pissed on that company.

Second my experience with them is that they cancelled my back flight because I was late on the second part of my first flight, without letting me know. They refused to pay me the road back and were saying that this is my fault. I had to travel via bus one day longer because of them. And they stay ok with the situation, like no fault at all.

I recommend to avoid that horrible airline. Ukrainian service is Worst ever.

Read more about « Horrible experience »
Economy Ukraine International Airlines VNO - MUC 10/2018
Lena Tkachenka

Absolute rip-off!! DO NOT FLY.



How this airline is still allowed to be in business I don't understand. I for one am complaining to the CAA. They fleece you at every opportunity, deliberately seating you apart for one. But the biggest problem I have is that they close down the online check in and make it impossible for you to check in, and then charge you OBSCENE amounts, around 80 EUR for me and my partner to check it at the desk. What must it cost them? Around 5 pence in paper? How are they allowed to do that, and why do they feel the need to treat paying customers like that!?

Read more about « Absolute rip-off!! DO NOT... »
Economy Wizz Air Hungary VNO - LTN 08/2018
adk80

Worst Airline Ever



I am a violinist and I travel internationally all the time with my violin as my hand luggage. It has been fine with all airlines, except for Utair flight from Moscow to Yerevan. My fair included 1 checked luggage and a hand luggage of 10 kg. Despite the fact that most airlines don't count the violin as hand luggage, allowing me to take the violin and 1 extra hand luggage, with Utair I had only my violin as my hand luggage and they didn't let me take the violin. The violin fitted in the hand luggage compartment, but they still made me wait for the flight responsible until the very last second then told me they are denying my boarding. So, they put me in a condition of no-choice and made me pay 6000 rubles which is no way an equivalent to 50 euros as payment for excess luggage. Also, they never responded to our complaints. I will never choose Utair and would not recommend to anyone. Also flight attendants are very rude.

Read more about « Worst Airline Ever »
Economy Utair Aviation VKO - EVN 09/2018
arnav

worst flight ever



The whole experience was a nightmare. They did not provide any blanket to anybody at flight. There was no supply of food I wanted. At the airport they behaved rudely and harassed me as I had German passport and kept questioning me how did I get German nationality which is none of their business. They started questioning me in German to confirm about my nationality which I would say is far too offensive.
They broke my hand luggage and threw away my stuff (hand cream) which I bought from LHR as they said they do not allow these things in their airport for security purpose. I have never faced this kind of situation as I travelled a lot for the last 15 years. The experience I would say outrageous and even if have to pay £200 more in other airways I would go for that.

Read more about « worst flight ever »
Economy Kuwait Airways DAC - LHR 10/2018
Sharmin

I URGE you to think very carefully before booking a flight with Pegasus Airlines even the CEO ignores your complaint!



My wife and I flew from Northern Cyprus, we took off on a 1hr 15min flight to Istanbul, 30 minutes in the captain informed us of fog at Istanbul and...

Read more about « I URGE you to think very... »
Economy Pegasus Airlines ECN - SAW 09/2018 1 reactions
KWA1

My husband being offboard unfairly



Srilankan Airways, I don’t know how did you train your staff in Qatar and how could her be so dumb. My husband, canadian, had been stopped for...

Read more about « My husband being offboard... »
Economy Srilankan Airlines DOH - PVG 10/2018 1 reactions
Milaari

Which Service?



On September 24, 2018, my husband and I were to return to Brussels from Dubrovnik via Prague at 14:40. We boarded flight OK4825 but could not take...

Read more about « Which Service? »
Economy Travel Service Airlines DBV - PRG 09/2018 1 reactions
Tired

You Luggage won't arrive!



I used to fly a lot with TK but until this time. We booked a flight with TK to Maldives to celebrate my husband 40's Birthday we had a connection in...

Read more about « You Luggage won't arrive! »
Economy Turkish Airlines TLV - MLE 07/2018
Liat

lost luggage every time!!!



My name is Aleksandra. I bought a ticket from UIA (Mexico City-Toronto-Kiev on July 9, 2018) and back (Kiev-Toronto-Mexico City on September 19...

Read more about « lost luggage every time!!! »
Economy Ukraine International Airlines KBP - MEX 09/2018 1 reactions
AleksaPokolenie

2 hour flight delay=missed connection=forced to buy fresh rail tickets - 150 Euros!



Upon landing at Birmingham (from Aberdeen) discovered that the flight to Lyon was delayed by over 2 hours. No explanation given at any time. We'd...

Read more about « 2 hour flight delay=missed... »
Economy Flybe BHX - LYS 08/2018
DontflyB

Absolutely terrible



Absolutely terrible. Online check-in was unclear and the summary of booking information, which I carefully went through in the morning of my flight...

Read more about « Absolutely terrible »
Economy Wizz Air Hungary LJU - CRL 09/2018
sup

Worst Airline In The World



For over 3 months in advance of our trip, I attempted to contact IcelandAir about a concern I had with our names on our tickets not including our...

Read more about « Worst Airline In The World »
Economy plus Icelandair DUB - MCI 09/2018 2 reactions
overlookedpro

They simply do not care



I would not recommend travelling with Cathay Pacific if you want to arrive with your luggage. My 71 year old mothers luggage was lost in transit and I received not a single apology from the Melbourne staff. I was told that this simply happens to lots of people. It took them two days to contact me despite numerous emails and calls, with the sole information I have been provided is that the bag never arrived in Hong Kong after being checked in at Heathrow. My mum is now not expecting to never see her case again, which contained all the Christmas presents for her 2 year old grandchild. Genuinely, Cathay Pacific have the worst customer service I have ever experienced for anything. Avoid if you can, they simply do not care about their customers. Sadly, we’ve got another flight to endure with them back to the UK.

Read more about « They simply do not care »
Economy Cathay Pacific LHR - MEL 09/2018
TobyLee1979

The worst service and flight company ever.



The boarding was delayed with 1 and half hours without any good reason (the weather was good, other flights were on time). The arrival hour should...

Read more about « The worst service and flight... »
Economy Wizz Air Hungary BCN - OTP 09/2018
Andrei

Missing Luggage...5 into 7 day trip!!!



This is my first trip to the US & my first (& last time) flying with Icelandair. Arrived in Portland on Saturday 8th September 2018, today is Thursday 13th September 2018, I am nearing the end of my trip and guess what....STILL NO LUGGAGE!!

Despite numerous emails & international calls to their 'customer service's' department, I am still luggage-less & without any information about where my belongings are.

This has been a truly shocking & disappointing experience!

Well done Icelandair for ruining my first trip to the US & what should have been a memorable engagement trip for my partner & I.

Read more about « Missing Luggage...5 into 7... »
Economy Icelandair LHR - PDX 09/2018
Domingo

Avoid this airline



A horrible exprience from start to finish. Booked 2 flights but did them seperately and for some reason 1 had no luggage. I immediately called to...

Read more about « Avoid this airline »
Economy Icelandair LHR - BWI 07/2018
Kloe1

Freebird Airlines with our First Choice Holiday



Used Freebird Airlines for our holiday booked through First Choice. I have flown in many Airbus A320s using most of the European airlines and I can honestly say this was one of the best experiences on an A320 ever. Flights out to Dalaman and back to Cardiff were perfectly on time actually landing a few miins earlier on both legs. On the return flight we were offered extra legroom with exit seats, however I declined these as I knew I would be satisfied with our allocated seats.
Cabin crew were impeccable. Smart, polite, very helpful and extremely friendly. Pilot and Navigator kept everybody fully up to date with flight progress. Aircraft comfort was excellent with decent leg room and in my opinion better than Lufhansa and British Airways and probably Thompson A320s as well.
Freebird Airlines, if by chance you read this, many thanks for two lovely flights, fantastic crew and the running of an extremely pleasurable airline. I would not hesitate to fly with you again.

Read more about « Freebird Airlines with our... »
Economy Freebird Airlines CWL - DLM 08/2018
Martinspans

Excellent on board service, poor service on the ground



I cannot complain about the on board service offered by WY. The seat in business beats the first class seat offered by BA as does the standard of the food and refreshments.

The crew were courteous and eager to please. Despite there being delays, the crew kept us up to date with what was happening and kept us supplied with refreshment. Other airlines have refused to open the bar until airborne.

The seat was extremely comfortable and I managed to sleep well, the blanket and pillow were very good quality.

Luggage in business always comes off the aircraft first and minimises the wait at the carousel.

Read more about « Excellent on board service... »
Business Oman Air DOH - LHR 06/2018
Noby

Would not fly again - would not reccomend



My partner and I took a flight from Dublin to London with Cityjet. The flight was delayed several hours due to weather conditions and they changed...

Read more about « Would not fly again - would... »
Economy Cityjet DUB - LCY 06/2018
Derry

The worst airlines!



Ukrainian airlines review First of all they gave one seat to 3 different guys ! I guess thats ok , it could happen in any airlines but 3 individuals...

Read more about « The worst airlines! »
Economy Ukraine International Airlines JFK - KBP 08/2018
Antonio perelman

Its how I imagine the mafia would run an airline, if they were in charge! Avoid like the plague!



I travelled about a month ago to Albania with Wizz and on my return I was meant to take Wizz to Budapest and Ryanair thereafter to London. The night...

Read more about « Its how I imagine the mafia... »
Economy Wizz Air Hungary TIA - BUD 08/2018
emiljans2002

Worst Customer Experience



Consumer Be Aware! Do not fly SAS - Scandinavian Airlines! My family of four was turned away when we were checking in for our flight on 7/31/18. We...

Read more about « Worst Customer Experience »
Business Scandinavian Airlines System ORD - ARN 07/2018
colette M.

horrible



always late. they have no value for the passengers times & schedules & responsibilities. even though they know very well that those domestic flights are mostly connecting to other flights & mains of transportation. today i missed my other transportation bcuz of their delay. 55 minutes late from dallaman even though its such a quiet & unbusy airport. & only 5minutes before flying the pilot speaks that we r taking off after 5minutes. no opology, no explanation, nothing. boarding time was ,as usual, the flying time. i can't stand it anymore. rudeness & carelessness. the should be qualified to transport sheeps, not humans.

Read more about « horrible »
Economy Turkish Airlines DLM - SAW 09/2018
Hana H.

Frustrated



I had read bad reviews but bought tour package So called Affordable World, bout trying get seated together, told cost to pick seat, ok so got seats together, called To get known traveler number added said they do at airport, uummm usually TSA wants 72 hours so im thinking ok mayb new policy, we have Economy seats, give passport and Nexxus card, She says "we only add TSA Pre if you are business class or above", why wpuld my seat price determine my security clearance right to use it, The line is sooo long & im HOT, so not looking good, im trying not have bad experience but its happening. At this moment, I cant get pass not being able to use my right to TSA pre access.... Air China was our only flight option out of JFK with that package

Read more about « Frustrated »
Economy Air Canada JFK - PEK 09/2018
Coo

Worst airline for women passengers



This is the worst airline to fly if you are a lady traveling alone. I had read they beat up their passengers, but I still booked a flight with...

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Economy IndiGo TRV - DEL 09/2018
HateIndiGo

Worst flight experience ever



I can only recommend to anyone to avoid this airline. I would even pay a bit more, just to avoid Kenya. First, our flight was canceled and we were given no information of Kenya why. The next one went only 24h later. During this time, they provided us accommodation, but only two meals. When I asked for a third, they declined. When I said that I disagree, they simply said I could file a complaint to their main office.

On board, our ordered special meals were missing. Once finally arrived, my bag was missing. They managed at least to get it to my hotel within 24h.

When I wanted to introduce compensation claims (for the flight and baggage delays), they sent me from one office to another. Up to this date, the claims are still pending and I am not sure to get any form of compensation for the stress, energy and extra expenses.

Read more about « Worst flight experience ever »
Economy Kenya Airways DKR - JNB 08/2018
grmaraite

Awful experience and racial discrimination



This is the worst airline I have experienced. The terrible experience started from the check-in time (especially in the Helsinki airport) where both the male staff as well as the female manager treated us very rudely. They even singled us out due to our race (Asian) in the name of checking our carry-on weight in front of all other passengers during the boarding time. We didn't carry anything unusual and similar to all other passengers. We asked her why they didn't check others and she replied "I just wanted to check you out". Since there were not other Asian passengers in the line, apparently they were targeting minority people due to racial discrimination. The service was terrible on board as well. Avoid this worst airline at all cost! Not worth any penny!! And if you are minority races, you may be targeted for humiliation!!!

Read more about « Awful experience and racial... »
Economy Icelandair EWR - KEF 08/2018
Doudou123

over priced for this route



again fair for a 2 hour trip, nothing special but the plane is neat and new, on scheduled time , meal is too poor for Lufthansa, over priced for this route

Read more about « over priced for this route »
Economy Lufthansa FRA - ALG 01/2018
Ahmed Medhat

short



fair for a 2 hour trip, nothing special but the plane is neat, staff was helpful but missing the smile, on time and luggage handling is great , meal is too poor

Read more about « short »
Economy Lufthansa ALG - FRA 01/2018
Ahmed Medhat

low cost flight



leg room is so tight, no entertainment, no meal, literally a low cost flight you can not even change your seat, i was with a friend and we couldn't sit next to each other !!

Read more about « low cost flight »
Economy Vueling Airlines ALG - ALC 07/2018
Ahmed Medhat

very good



leg room is excellent, entertainment was great, meal was very good, was on time , luggages is great (32 kgx2) service was very good the flight attended was smelling all the time and very positive

Read more about « very good »
Business Egyptair BCN - CAI 08/2018
Ahmed Medhat

Sh*ttyJet



Flight was 2 hours late - they couldn't keep their story straight whether it was because of 'wind' (another aircraft going to London took off 20...

Read more about « Sh*ttyJet »
Economy Cityjet FLR - LCY 08/2018
hello_emily

Biggest BS Policy EVER!



Never again will we use Virgin Atlantic or recommend them. Upon arrival at San Diego airport, we found out that our first flight on Southwest would...

Read more about « Biggest BS Policy EVER! »
Economy plus Virgin Atlantic Airways JFK - LHR 08/2018 1 reactions
takes2tutango

Ignored us with 2kids



If you run into problems like we are right now dont expect them to do something. Our first leg of a connecting flight is delayed and we will surely miss 2nd leg and there are no more flights same day for 2nd leg today. Called call centre and was told they will offer another connecting flight which means I will have to do 3 flights in 1day with 2kids aged 2 and 6. The rep from call centre was rude and simply did not care. Avoid this company and use a proper company unless you want to get into same situations. Now they simply do not answer any calls, I am sure they do this on purpose, Shame on you Tarom

Read more about « Ignored us with 2kids »
Economy Tarom KIV - OTP 08/2018
Nykkooo

WORST Airline Ever!



Those who been to Singapore, should know that Singapore is known one of the Best airport in the world. Seriously. I am taking Garuda airline, which...

Read more about « WORST Airline Ever! »
Economy Garuda Indonesia SIN - CGK 08/2017 1 reactions
zue

Disgusting and Disgraceful



Simply horrible! The windows had no blind they had literally ripped them all out. We were flying at sunset and the sun was straight in our eyes with...

Read more about « Disgusting and Disgraceful »
Economy Jet2.com FAO - LBA 08/2018 2 reactions
#30841

Dont fly with flybe



I landed in East Midlands Airport 4 days ago and quickly realized my luggage was not there. Went to customer service and was told to fill out a report sheet and that they’d get back to me shortly. FOUR DAYS later they have still not tracked my suitcase, have not bother calling me, and have not bothered emailing me wth updates. I had to be the one who is making the regular calls to them asking to be updated on the situation. The customer service agents seem extremly incompetent and indiffarent to the fact that I am stranded in a foreign countey with no cloths, and no necessities to get by. Tomorrow I have to take a train to another city, and my suitcase is still not tracked and I have not been reassured that there’s some sort of light at the end of the tunnel.
Thia is extrmely upsetting and has ruined my entire vacation trip.
I will NEVER fly wih them again and will recommend that everyone else stay clear of them as well.

Read more about « Dont fly with flybe »
Economy Flybe YYZ - EMA 08/2018
Dee555

Vueling airline scam on fee for changing names on ticket



By accident I used my and my wifes' initials instead of the full first name. To change this on the airport Vueling charges 50,- admin fee (which is reasonable) PLUS the costs of the 'new' ticket price. The flight was fully booked but I had to re-purchase my already bought tickets for 3 times the price I bought them. I had to pay for each ticket 650,- extra for a flight to Porto with an initial ticket price of 280,-. This is real airline scam. I will never fly again with an airliner that has such an unfair policy for their clients.

Read more about « Vueling airline scam on fee... »
Economy Vueling Airlines AMS - OPO 08/2018
ReneT

Not the seat we paid for.



Unfortunately on flight 233 with me partially disabled we bid not receive any assistance from cabin crew at all. We were ushered to a pair of seats that were unbearabley tight with very little leg room. By the end of the 7 hr. flight I and my wife were both overcome by sickness and unable to exit the plane until the last. At meal time it was almost to access our food without having spillage..we had booked other seats but a couple or before our trip we were informed that they had been canceled..unfortunately we have to return to Toronto Lots of fun and not looking forward to the return trip..Never again..

Read more about « Not the seat we paid for. »
Economy Jet Airways YYZ - AMS 08/2018 1 reactions
Geor

Flight from Los Angeles to Dallas



Everything about this flight seemed to off. First the flight was delayed for 2 hours, there was NO entertainment on the plane, everything was broken. No way to purchase anything because we were informed that their payment system was down. The flight attendants were very inconsistent with offering snacks. Only certain people were offered snacks. When we asked the attendant a bout why she skipped our row(s) we were told that "this flight is a little different" And that we had to put in an order for simple bag of pretzels. The most awful flight ever! I will never fly with Alaska again.....

Read more about « Flight from Los Angeles to... »
Economy Alaska Airlines LAX - DAL 08/2018
Rae

Mr khan



Horrible airlines. Always late. Ridiculous customer services. Absolutely nothing makes sense about this airlines.
If it is not 50% cheaper then other airline then don't travel. You will regret, guaranteed.

Read more about « Mr khan »
Economy Saudi Arabian Airlines AUH - JED 08/2018
minhaj I.

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