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8137 travellers have written 16467 reviews about 388 airlines and 4843 flight paths
Reviews are written by occasional or frequent flyers. These travellers want to share their flight experience and help other travellers.
Read more about « Don't take Vueling Airlines! »
Don't take Vueling Airlines!
Our group of 10 people's flight has been canceled with unknown reason, emailed them many many times over 6 months. We still have 6 people haven't received our refunds, we've went to their counter directly in Barcelona and they said they cannot do anything then asked me to call customer service. Their attitude was awful during the call and they still do nothing afterwards. Today I just found they put my email into blacklist when I tried to sent email to them. This is the second bad experience from them, our first one was the flight has delayed for 5 hours, and we nearly missed our cruise! Please everyone don't take Vueling Airline! They cannot be trust completely!
Economy Vueling Airlines BCN - FRA New
Read more about « 20 days and still not able... »
20 days and still not able to refund my tickets
I have reserved flying tickets on flight XG2340 from Hurghada, Egypt to Frankfurt, Germany on 01.09.2017.
Unfortunately, due to delays in my Visa issuance I had to cancel my tickets by sending an email to email@example.com on 28.08.2017 with reference number 1708-SUN-07934, however, NO ONE REPLIED ME.
Then I called the customer service on the number 00904440797 to follow up on my request AND THEY TOLD ME THAT I CANNOT DO ANY CANCELLATION WITHIN 48 HOURS BEFORE THE FLIGHT!!! EVEN THOUGH MY EMAIL WAS SENT 4 DAYS BEFORE THE FLIGHT BUT NO ONE REPLIED IT!!!
On the flight day someone contacted me and told me that in order to be refunded I have to send documents that prove that my Visa was delayed, and I did sent the required documents on the same day as requested. NOW IT IS 20 DAYS AFTER I HAVE SENT MY REFUND REQUEST AND NO PROGRESS!!!
Economy Sun Express HRG - FRA New
Read more about « No wheelchair given and... »
No wheelchair given and luggage not trasferred
My parents traveled from London to Ahmedabad via delhi.
Even though we booked wheelchair assistance for both in advance, only 1 wheelchair was given.
The ticket was booked from Belfast - Ahmedabad. And check-in luggage was supposed to come directly at Ahmedabad. Also, it was told same at the time of check-in. But still the Jet airways guys asked to take off luggage at Delhi airport and transfer ourself. It was so difficult for senior citizens.
The flight was delayed by 1 hour.
Overall, worst experience with Jet airways
Economy Jet Airways LHR - DEL New
Read more about « Bad customer service and... »
Bad customer service and baggage handling
Flight itself was ok, about 50 min, nothing special to add. But they lost our baggage, if we didn't persistently call the airport we wouldn't have our bags for a week because they are lazy. One bag was badly damaged and valuable thing was missing from the bag. We did everything they told us to do to report it but they didn't honor it and it took 3 months for them to pay us around 20% of the replacements and extra expenses we had for days. Very rude, try to blame it on the customer, if you don't live in Slovenia and your only communication is over emails it takes 2 to 3 weeks for them to reply even if you send them email right after they sent one. That day they lost baggage for 3 different passengers and when we had our return flight there were two more passengers that said they lost their bags so this is normal for that airline. It was a cheaper option to fly with them, but it was not worth the extra cost later. I would never fly this airline again. Hope this helps someone.
Economy Adria Airways MUC - LJU New
Read more about « Pathetic Experience with Air... »
Pathetic Experience with Air Asia
I bought an Air Asia ticket for 112 euros for my future wife, from Puerto Princesa (Palawan) to Manila. Given to the usual but still acceptable...
Economy Air Asia PPS - MNL New
Read more about « Child abuse on board »
Child abuse on board
We've all had bad experiences with Airfrance but on September 12, I had the absolute worst experience imaginable on flight AF570 from Paris to...
Economy Air France CDG - CAI New
Read more about « Nasty airline »
Booked and paid $14000 for 9 passengers 8 months back. Received an email couple of months back informing about rescheduling of flights. We got it rebooked and have been waiting for tickets for the last 2 months (Case#2017081937008923). I have called their customer service relentlessly for the last 2 months and have even emailed the CEO Peter Bellew and head of customer service for understanding the delay. No one has any answer, we are still waiting for our tickets. Kindly stay away from this airline, it's just going to give you grief, book your tickets with a decent airline.
Economy Malaysia Airlines SYD - BOM 09/2017
Read more about « A pleasant surprise »
A pleasant surprise
Didnt expect that much, as heard mixed reviews.
Well was proven totally wrong! A good welcome when boarding followed by pre-flights fizz.
For a short flight, was offered to hot choiches for a main course. Unvortunately I chose the veal which was overcooked and chewy, but the rest of the offer was very good quality Greek food. After main course, a fine desert followed. A pleasant surprise was a Metaxa whcih ive never had before.
For a short haul internal european flight in business class, the seat pitch is the same as economy but have the advantage of the middle seat being blocked out, much as Swiss, LH BA do, so cannot complain about that as im used to that,
Throughout the journey the cabin crew were friendly and attentive and gave excellent service.
Would definately fly with them again.
Business Aegean Airlines FRA - SKG 09/2017
Read more about « Unbelievably poor support... »
Unbelievably poor support and booking system meant flight prices went up 50% in the time it took them to answer one simple question!
While attempting to book a flight I had a basic question about luggage that I thought it would be best to clarify with them before clicking to...
Economy Jet2.com RHO - STN 08/2017
Read more about « Is a bad flight company... »
Is a bad flight company don't trust to their web site ! Is a fake company
Is a VERY bad company ! Nobody care about the guest! They are unpolite with any education. We arrived at airport 2 hours before the departure. We...
Economy TAP Air Portugal LIS - MXP 09/2017
Read more about « NEVER AGAIN! »
I flew from Sao Paulo, Brazil to Tel Aviv, Israel via Casablanca, Morocco and it was the most terrible flight ever! When I arrived at Casablanca to...
Economy Royal Air Maroc GRU - TLV 02/2017
Read more about « Rude Cabin Crew and... »
Rude Cabin Crew and unbelievably slow service
The flight was ready to depart 15 minutes early, then having sat on the tarmac for some time, the captain announced that ground crew had forgotten...
Economy Enter Air JSI - LGW 09/2017 1 reactions
Read more about « Horrible Airlines »
Airline stewardess was rude. I had two sweaters stolen out of my baggage and when I got to the hotel called to file a claim. They stated I couldn't since I had to do it immediately after I got off the plane with my luggage. Who checks their baggage immediately after getting off plane says, NOBODY!! I spoke with several customer reps who were straight up rude and even a manager.Nothing was resolved I was SOL. Do not fly with this airlines if you do not have to and at the least CHECK your baggage before leaving the airport. Their employee know they can steal because most people do not check them and they can't get in trouble. Very sad and bad experience and customer service.
Economy Aegean Airlines HER - ATH 05/2016
Read more about « nearly 3 hours late - no... »
nearly 3 hours late - no reasons or apology given.
The flight was delayed by 3 hours and we were told at check in and given a £7 meal voucher. No other updates were given or reasons for the delay.
We eventually got on the plane and arrived at our destination far later than anticipated meaning we had to drive to our villa in the early hours of the morning - far more tired than we should have been - ruining the first night / day of our holiday.
The airline is extremely basic and whilst the crew on the plane were pleasant and polite they gave no apology or explanation for the delay.
Economy ASL Airlines France MAN - EFL 08/2017
Read more about « Late and lack of... »
Late and lack of transparency from #olympictravel staff
Delayed flight again as also delayed on inbound flight on 13th August. Olympic travel staff didnt have a clue what time the plane was due in. Shambolic. Told to 'go to a local bar and ask for discount' and the staff also said 'well it was on time last week!' like that would help us.
Seems that there are many delays and no one at ASL or Olympic Travel are doing anything to resolve. No one cares. Poor poor service. Excuses given were 'weather over Italy' but yet all other flights had arrived fine. Would not recommend Olympic Travel or ASL to anyone!
Economy ASL Airlines France EFL - MAN 08/2017
Read more about « DO NOT FLIGHT IN THIS AIRLINE »
DO NOT FLIGHT IN THIS AIRLINE
Worst airline i ever travell. Worst costumer service. They play around with you and lie you all the time. i have a flight from Paris to Nice on the 17 of July 2017. They cancelled our flight. after doing 3 hours line in customer service, Employs very rude with attitude told us they cant do nothing only next day at night the can send us in another flight. We have to buy a ticket in another airline( we need to be in Nice that day). i may the claim on line they said i will have my money back in 14 days. its been more than 2 months. i haven't receive my money yet. Call every day, no answer, send more than 30 e mail no answer. completely scams. DO NOT TRAVEL IN THIS AIRLINE. WORST EXPERIENCE I EVER HAD IN MY LIFE
Economy Easyjet ORY - NCE 07/2017
Read more about « Awful baggage service »
Awful baggage service
Outbound flight managed by China Eastern: chinese staff is not trained to deal with western customers. Old plane, with uncomfortable seats. On both...
Economy plus Air France PVG - RBA 07/2017
Read more about « Spirit Airlines really came... »
Spirit Airlines really came through for my family...........
So my family and I were booked and ready to go to Cancun in November. It was our first family international vacation ever. I booked Spirit Airlines...
Economy Spirit Airlines ATL - CUN 07/2017
Read more about « Absolutely disturbing »
Verry poor easy jet is far superior Like the holiday nightmare wit jet 2 flat was just as bad Was advised work was going on in a hotel that they...
Economy Jet2.com MHT - TFS 08/2017
Read more about « A horrible experience »
A horrible experience
Let's start with the staff: very rude and arrogant. They don't smile, and were completely lacking in etiquette. My brother was asking for help on...
Economy Alitalia FCO - JFK 08/2017
Read more about « A wonderful experience »
A wonderful experience
I don't oftentimes feel comfortable when flying, but had an overall excellent experience with Turkish Airlines. There was a lot of room on the...
Economy Turkish Airlines JFK - IST 08/2017
Read more about « Threatened by a Portuguese... »
Threatened by a Portuguese male crew member
Flight FR 6532 OPO-MRS 22 Aug 2017
The male crew member (Portuguese, black short curly hair, ca. 1m78, 90kgs) placed me on seat 2D instead of my paid seat 2F. As I asked him for his name to process for a refund he answered very aggressively and did not of course comply to my request. Later, as I used my phone to read a document, he came to me and "ORDERED" me to delete what he thought a picture of him that I supposedly took with the phone. I refused and he THREATENED me with calling the police, he said repeatedly: "I know your name, and I will write things about you". I still did not execute his order of course, and he reiterated his THREATS several times in front of all the surrounding passengers. This is an UNACCEPTABLE behaviour, INCORRECT, AGGRESSIVE and THREATENING attitude towards a CLIENT!! I would like to know what RYANAIR, which has awards for its client service is going to do about this.
Economy Ryanair OPO - MRS 08/2017
Read more about « Impolite and bad service »
Impolite and bad service
I had a luggage lost from my flight(which is already bad) and it was encountered at Emirates Airlines, it was explained later that it will be...
Economy Emirates DXB - PNH 08/2017
Read more about « I will never ever fly again... »
I will never ever fly again if it's easy jet
Flight information, changed . Their up date was late . I wanted to carry my hand luggage on the plane but they made a big thing out of putting it in the holder . I don't feel that I have to pay my money and don't get the service that I paid for but I blame myself, if I had used BA like I normally do the then I would have got wot you pay for. And not made to feel like they are doing me a favour and black mailling me by telling me that I can't get on the flight because I have told them how I feel.
Economy Easyjet STN - AMS 08/2017
Read more about « worst airline business I... »
worst airline business I have ever flown and I fly alot!
I purchased four tickets in Feb. 2017 to fly Volotea from Santorini to Athens. The scheduled time was changed and we were given the option to...
Economy Volotea JTR - ATH 07/2017 2 reactions
Read more about « Worst experience ever »
Worst experience ever
I don't think I was ever more frustrated than with this Wizzair. Definitely don't want to flight with them again. The ticket price was reasonable, but they charged a lot extra for little things and details that I couldn't change anymore when I got there. I didn't have a choice but to go on with the prices. Check in online was a pain, and when I wanted to change the baggage options was also very frustrating to use their webside, they still have problems charging my credit card. I don't know how they are trying to keep clients like this. A total mess and very stressful experience with for me. Plus the staff was not polite at all, they did not give a smile at all. I felt like I was disturbing them when I asked for help. Not going to flight with Wizzair again.
Economy Wizz Air Hungary OTP - CLJ 08/2017
Read more about « 200 km trip for baggage... »
200 km trip for baggage repairs required by KQ
I flew Kenya Airways business class. I have nothing particularly negative to say about the inflight business class service which was quite standard...
Business Kenya Airways CDG - LOS 07/2017
Read more about « Cheap & easy »
Cheap & easy
I usually fly with Olympic from Athens to Chios, decided to use Astra this summer since it was significantly cheaper. Had my doubts but it proved excellent valued for money, aircraft was SX-DIR, an ATR-42, kind of worn out inside, departed and arrived on time. Flight service was fine for a 1/2h flight, all in all a good experience, i will keep them in mind
Economy Astra Airlines JKH - ATH 08/2017
Read more about « The worst airline! »
The worst airline!
I am a frequent flyer with Jet airways. My last 3 trips with Jet were horrible...the flights were delayed, both domestic and international. On Aug 7th the Jetkonnect was delayed for almost 2 hrs from Indore to Mumbai and because of that i missed my Int'l flight to Singapore. When i approached the Int'l and domestic counter staff, they were very rude and unapologetic as if it was very normal affair for them. They told me to rebook the flight and they won't be able to help! I had to pay the full fare and had to book the next flight to Singapore. Pathetic service.
Economy Jet Konnect IDR - SIN 08/2017
Read more about « DO NOT FLY »
DO NOT FLY
Our flight was cancelled with NO notification. No representative was present and we ended up having to book a replacement flight for triple the cost. When we called the airline no one answered the phone. Do not fly Travel Service!
Economy Travel Service Airlines DBV - BUD 08/2017
Read more about « No Responsibility When... » Comment from the airline
No Responsibility When Things Go Wrong
We booked Air Transat for our London trip. Knowing it was a budget airline we went in knowing what to expect (sort of). First off, the seating...
Economy Air Transat LGW - YYC 08/2017 4 reactions
Read more about « Awful experiance »
My daughter and I were really looking forward to our holiday together in Crete we queue up at the check in desk at Manchester airport (16.00 pm) only to be told that check in had been suspended. We waited and waited then we got told a member of the crew was unwell so only 100 passengers could travel, the 48 of us that were left could have a £10 voucher and wait another hour to see if they could make alternative arrangements. After another hour and a half we were told we would have to stay at an Hotel overnight. After a lot of waiting around approximately 24 hours later we were told our holiday was cancelled. Never again will i travel with ASL France. I am still awaiting to hear about compensation nearly 2 weeks after...JUST AWFUL
Economy ASL Airlines France MAN - HER 07/2017
Read more about « Thai Airways Poor Customer... »
Thai Airways Poor Customer Service
I was on the scheduled flight TG601 from Hong Kong to Bangkok on Sunday 2 July. The flight was scheduled for a 13:10 It got delayed by 1h first...
Economy Thai Airways Intl HKG - BKK 07/2017
Read more about « SNAFU »
Cx925 HKG/CEB arrived Cebu on time, other plane is blocking runway. Tower says 20 minutes till clear. An hour later we head for MNL to "refuel" and...
Economy Cathay Pacific HKG - CEB 08/2017
Read more about « flight delayed and ZERO... »
flight delayed and ZERO customer service - trip ruined
Well I'm not on the flight yet because it's delayed. It's delayed so badly that I'll miss my connection. The Brussels Airlines customer service manager here says "he can't access ongoing flights from Brussels" to my final destination, and he's too busy to talk to me or contact a colleague in Brussels who can do his job for him.
So the instructions I get? Get on the delayed flight when it arrives and hope for the best. Who knows when I will arrive at my destination? The only thing they can tell me is it won't be today.
They refuse to book me onto another airline, so I'm sitting here at the airport, fully expecting to waste ~12 hours each way travelling for a one day trip where I will completely miss the appointment even though I planned to land a day early!
Could it be worse?
Business Brussels Airlines TLV - BRU 08/2017
Read more about « Change my booking to a... »
Change my booking to a different date. Really?!
I booked for a flight with Volotea from Southampton to Mallorca for 1st October 2017 as they came in at only £25 one way. I had to book a separate return with Flybe for about £150 as Volotea didn't return on the date I needed.
Some weeks later I receive an email saying that for "operational reasons" they've had to change the flight to the day before - is that okay with me? Well, not surprisingly, no it's not okay!
So had to book a one-way trip with Flybe. Luckily they still had availability.
Poor service Volotea; and that was without even getting anywhere near one of their planes!
Economy Volotea SOU - PMI 07/2017
Read more about « Disgusting service »
I have booked an Air France business class flight from Australia to Europe. They are code sharing with China Eastern. Air France will not let me choose my seat in advance. I have a 7 hour+ layover in Shanghai, from about 14.40 to 21.45 but their business lounge is closed from noon until 19.00 !! China Air would have given me a short stay hotel room for the wait. Air France not only would not do the same, but would not even help me to arrange one.
Never have I come across such shocking business class service. My advice to anybody is to avoid Air France like the plague. i certainly will.
Business Air France MAN - BNE 07/2017
Read more about « .....and here my response to... »
.....and here my response to Malaysian Airlines belated reply to my complaint......
Dear F**** Z****, Thank you for your response to the complaint I made to you (almost) 8 weeks ago. At first I thought it was an extraordinary length...
Business Malaysia Airlines AKL - LHR 04/2017 1 reactions
Read more about « The Worst Airline We Have... »
The Worst Airline We Have Ever Flown With (By Far)!!!!!
1. Malaysian Airlines cancelled our original flight (a common theme) from Auckland to Heathrow so our travel agent (who is also our daughter-in-law)...
Business Malaysia Airlines AKL - LHR 04/2017 1 reactions
Read more about « the worst company »
the worst company
So far this the worst company I have ever dealt with as they have rescheduled the flight 6 hours earlier without informing lots of passengers and I was one of them.
When I called them they claimed that they have informed the travel agent and they have said the same to the other passengers in the same situation but through different travel agents and none of them was aware.
They failed to find any solution or alternative flight and they are even refusing to refund the money and saying that they will need to deduct cancellation charges.
I really advise everybody to avoid dealing with this company.
Economy Royal Jordanian SSH - DXB 07/2017
Read more about « Reserver Avec Corsair mais... »
Reserver Avec Corsair mais je me retrouve sur une compagnie Portugaise Charter
J ai payé et réserver plusieurs mois à l avance un vol avec la compagnie Corsair et à ma grande déception j embarque dans un avion charter d une compagnie portugaise.
Pourquoi payer un vol Corsair à un prix normal pour se retrouver sur un avion étranger charter.
Le divertissement à bord ne possède que de vieux films que j ai déjà vu en vol sur d autres trajets il y a plusieurs années. Aucun rapport avec celui qui est affiche sur le site Corsair De plus le français laisse a désirer a bord. Ma langue maternelle étant le français j ai moi même eu du mal a comprendre.
J appelle cela de la tromperie et c est la dernière fois que je voyagerais avec Corsair. Payer le prix for pour se retrouver sur Hi Fly non merci.
Economy Corsair YUL - ORY 07/2017
Read more about « The most terrible company »
The most terrible company
I recently had flight from Newark to Riga with connection in Hamburg. Arrived at 6:50AM and my flight was scheduled for 8:50AM, so I had almost 2...
Economy Air Baltic HAM - RIX 07/2017 2 reactions
Read more about « Angry review »
Booked flight in March 2017. We were already on a two-day trip from London given no connection same day to reach Pantelleria so not really in a...
Economy Blue Panorama Airlines BGY - PNL 07/2017 2 reactions
Read more about « Terrible »
If you are tempted to fly with this airline because of the wonderful price....DO NOT DO IT. The flight out to Paris was wonderful. The plane was...
Economy XL Airways France SFO - CDG 07/2017
Read more about « Incorrect Booking details... »
Incorrect Booking details from both Thomas Cook and Condor
Booking confirmation stated 'Important - Check in Thomas Cook Terminal 2. ' My 20 year old son couldn't find any information or check in desk at LAX Terminal 2. In terminal 2 there were no listings of this flight. Despite asking several airport employees he wasnone the wiser until we rang Condor in Germany. After several calls we found out flight was Terminal 6. By the time he arrived there the gate was closed for book in.
We have re-booked the next flight (Wednesday 26th - 2 nights in hotel at LAX) and the wrong information is still on the confirmation details telling us Terminal 2!!!!
Economy Thomas Cook Airlines LAX - MAN 07/2017
Read more about « Beware of Icelandair! »
Beware of Icelandair!
This is the worst airline ever! I purchased tickets online; however, I come to find out, I can't cancel tickets on line. (Interesting). Because then...
Economy Icelandair JFK - KEF 07/2017
Read more about « Eastern Airways overbooking... »
Eastern Airways overbooking meant I missed my son's graduation!
Eastern Airways bumped me off my flight to Leeds and I missed my son’s graduation as a result. For professional reasons, my only travel option was...
Economy Eastern Airways SOU - LBA 06/2017
Read more about « Worst flight experience in... »
Worst flight experience in my whole life travel
Flight: Riyadh-Muscat( 1hr)- London.Spacious leg room but seems there was air conditioning problem in the aircraft and the screen for intertaiments was not working very well. Got bad experience from the starting point in Riyadh as my itenerary ticket said allowed 2 luggages and my agent said 23kg each, check in staff said it's only 30kg allowed and need to pay 300riyal for the other luggage, for smooth travel I did but worst when I arrived London I could not find my paid luggage where gadgets kept because they are not allowed in Heathrow for hand carry as I started from Riyadh. And now for more than 48hrs now I'm still waiting missing luggage. I told my self to tell my friends who usually travel world wide not to take a flight from Oman Air as much as possible.
Economy Oman Air RUH - LHR 07/2017
Read more about « Denied boarding due to... »
Denied boarding due to airline ignorant of visa requirements. What is the swiftest and most effective way to get a full refund and damages incurred?
What is the swiftest and most effective way to get a full refund and damages incurred?
These have got to be animals running this airline.
There is no ethical, professional or moral code attached to these heartless employees and workers of UIA. Boarding from Ukraine International Airlines to Milan to connect to another flight to Casablanca on July 6, 2017, was refused due to a bogus visa issue.
The Italian Embassy had told me I don’t need a transit visa. They also referred me to the European Union Visa code.
How can I resolve this with immediate effect?!
Economy Ukraine International Airlines KBP - MXP 07/2017
Read more about « Late again & filthy ! »
Late again & filthy !
Outbound and inbound both over an hour delay. Seating area and toilets filthy! Annoying promo music and lyrics trying to entice you to book a Jet2 holiday at every opportunity! No-way!
Economy Jet2.com SKG - MAN 07/2017
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